Trusted Agent profile
★★★★★
772 reviews across 8 offices and 3 platforms
Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 772 reviews on three platforms, rated 4.6 out of 5 overall.
690
Reviews on Google
All 8 offices
12
Reviews on Facebook
Business-wide
70
Reviews on Trustpilot
Business-wide
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Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.
Urban and Rural Property Services and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleUrban and rural have been fantastic throughout the entire process for me, the team are all friendly and happy to help. A special credit to sam who has gone over and above for me to move my chain along, and has very much kept me up to date and pulled the line for me. Will definitely be using them again for any future move
1/5
GoogleUnprofessional and rude
5/5
GoogleI lost faith in estate agents within the local area as they all seemed dubious during my search for a home.. until I made contact with Amanda A at U&R. She has been amazing and helpful, and such a pleasure to work with. Easy to communicate with and super efficient. Thank you Amanda.
Thanks Tanveer, we really appreciate your review.
5/5
GoogleI have been dealing with Jessica Read at Urban & Rural. She is very professional and has been great at sending me updates on properties that she thinks I would like. She has been spot on which shows she really listened to my requirements and features I liked. Thank you Jessica 👍 …
Thanks Joanna.
5/5
TrustpilotExcellent Estate Agent
I’ve just completed my house move with Urban and Rural and their service has been impeccable. I chose them as when I purchased the property it was their listing and the buying process was excellent. Great comms throughout and an excellent post sale experience. Most of all they are really nice people, big thanks to Gareth and the team!!
1/5
GoogleUnprofessional and rude
5/5
TrustpilotGood services
5/5
TrustpilotThank you very much highly recommended…
Thank you very much highly recommended the best agent responsible .Good communication Cathy she's the best.100 🌟 Urban And Rural the best Agency
5/5
GoogleExcellent estate agent. Lesley was so helpful with helping our sale progress. Very efficient and great communication. Thank you!
Thanks Tara
5/5
GoogleEveryone at Urban & Rural was efficient and communication was excellent. In particular, Lesley was fantastic who went above and beyond to ensure our sale and purchase reached exchange. I would highly recommend Urban & Rural to anyone looking to sell or buy!
Thanks Tristan, We hope your well.
5/5
GoogleI have sold my property through U&R. Lesley was my assigned specialist, she was always available if I needed to speak to her. She kept me updated and fully informed at all stages and I felt fully supported during the process from the beginning to the end. I highly recommend her and U & R for their expertise, experience and knowledge of the area and current market conditions, I cannot thank her enough for her dedicated support and advice.
Thanks Betty.
5/5
GoogleAmazing experience with Zoe Hobart, she is very well educated about the area and answered our questions regarding the number of properties she viewed with us. Fantastic time management also, would highly recommend her expertise.
5/5
GoogleRecently sold our house through U&R Ampthill. Some parts of the chain were also using them so they took charge and valiantly lead the entire chain through to completion (without much input from the other agents involved). Friendly and professional from the start with Ollie who handles the valuation and getting you on the market, communication was so easy, happy to use WhatsApp when we were abroad, then Amy diligently managing the sales and viewings, and finally over to Georgina who was a complete superstar navigating the complexities of different parties involved (which was painful at times) to get us over the line. Wouldn’t hesitate to use them again (not that we’re ever moving again 😂). Thank you.
Hi Kim, thank you for taking the time to leave us a review, it is much appreciated. We hope you are settling in well and wish you and the family all the best for the future. The Ampthill Team.
1/5
TrustpilotDO NOT USE - Offer accepted on house, got gazumped!!
Had an offer accepted on a house and the property was taken off the market. We even got an email from the estate agent to confirm the offer had been accepted. 3 days later we get a call to state a higher offer had been tabled and that the venders had accepted it ..... would we like to make a further offer? (basically asking us to get into a bidding war!) Do not use these agents, they have no morals for a few quid extra.
5/5
TrustpilotURBAN AND RURAL LEAGRAVE
URBAN AND RURAL LEAGRAVE Dan provided 5 star service as did his staff. At every stage I was kept fully informed as how things were progressing ,phone calls,texts and emails were always responded to within an hour. From taking the photos and listing the property, it was sold and completed within 6 weeks. The very best service I have had. A big thank you to you all.
5/5
GooglePurchased a property from Urban and Rural over 10years ago and found them to be very helpful, particularly David Russell. Equally so when getting our house valued and appraised recently, again with David
5/5
GoogleFriendly and relaxed. Very knowledgeable and quick to reply to questions and queries. Brad was a delight to work with and went the extra mile to smooth the whole process. Many thanks, highly recommended.
5/5
GoogleElicia was incredible throughout this whole journey! From viewing my home to collecting the keys several months later. Thank you again for everything.
Thanks Shakerah.
5/5
GoogleThank you to Lesley & team for their help and professionalism throughout the buying process! Would highly recommend!
5/5
GoogleDarren is fantastic, both professional and personable. Would definitely recommend and wouldn’t use anyone else! Thank you for your help & support, we look forward to working with you again in the future.
5/5
GooglePurchased a property from Urban and Rural over 10years ago and found them to be very helpful, particularly David Russell. Equally so when getting our house valued and appraised recently, again with David
5/5
GoogleWe recently sold our home in Maulden with Urban & Rural and can't praise the team enough. From start to finish they were were all extremely professional and kept on top of everything for us. When we had questions along the way they were quick to come back to us with the answers and put our minds at rest. We would highly recommend Urban and Rural when selling your home in the area. Dave and Laurette
Hi both, we're thrilled to receive such positive feedback. Hopefully you have settled in and are enjoying your new home. The Ampthill Team.
5/5
GoogleAmy, very kindly assisted me with the purchase of my new property in August. Tracy and Georgina provided focused and detailed weekly updates on the buy/sell chain progression which helped me with clearly understanding the status and therefore enabled me to plan accordingly. The whole Ampthill team, including Daniel from the Bedford branch, were extremely helpful, honest, practical and unpretentious throughout the entire sales process. It was a pleasure to deal with them to the point Urban and Rural provided me with updates before the solicitors did. An absolutely positive experience, thank you.
Hi Jazz, thanks so much for your kind words. We're so thrilled we managed to get it over the line for you. All the best for the future. The Ampthill Team.
5/5
GoogleVery good experience with the sale. lesley and all at Urban and Rural very very helpful and professional throughout the process.
Thanks Dennis.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dunstable has the most, with 244 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 168.
The eight Urban and Rural Property Services offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, Oxfordshire, Bucks, MK. The group and its branches have also won 2 other industry awards since 2018.
