Trusted Agent profile
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★★★★★
1,092 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,092 reviews on three platforms, rated 4.6 out of 5 overall.
742
Reviews on Google
All 5 offices
345
Reviews on The Trusted Agent
All 5 offices
5
Reviews on Trustpilot
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIve been working with Thorgills property management for a few years now and I have been very impressed with the service they provide. They've really made this task easier for me. Kat Felton from Property Management in particular has always been one step ahead in the activities and has been huge help in keeping on top of things. Highly recommend.
5/5
GoogleThorgills have been super helpful towards us, particularly Kat Felton in the property management department. Responses from Kat are very quick and attends to everything mentioned. As tenants we have to go through Kat with any issues and she is always more than willing to help and very kind in doing so. Would definitely recommend!
5/5
GoogleI deal with with Kat, Andre and Temi on regular basis and it's been a pleasure. They're very efficient so we can get the work done as quickly as possible.
5/5
GoogleEvery time I've had to work with Haffeeza Rasheed, my tasks became lighter and easy to be completed. She always knows how to deal with situations on spot. Her attitude is proactive and she was never late when she had to help me in different situations. Thank you Haffeeza!
5/5
GoogleMy partner and I were looking to rent a place for just the two of us. After having seen some pretty poor places with really crazy prices, I decided to send a general email through Zoopla to several estate agents. The most impressive place was the one we received from Ahmed, from Thorgills Brentford. We went to see it and arrived late due to traffic. Ahmed was very understanding. and contacted the tenants, asking if they were ok for us to arrive later, last viewing of the day! They agreed and once we arrived, Ahmed came and parked in a rush to greet us. We saw the flat and we absolutely loved it! So we asked Ahmed to put an offer right there and then. Then Ahmed noticed that he had received a parking fine. He didn’t flinch, said to us not too worry! Now Ahmed is 21 I think, (we talked a lot) and I was so impressed with his service that I made a promise to him to pay his fine if the landlord accepted our offer. (I was worried as due to past problems I do not have the best credit history) Ahmed listened to the story of my life and to how I have turned things around with the help of my partner... and I mean, he really listened. Our offer got accepted pending referencing and I paid Ahmed’s fine as promised, because he cared and he was sincerely great. And basically this is how every member of Thorgills did from then on, the branch manager, the gentleman who took copies of our ID’s (one of them is called Dany, can’t remember which one 😳,) the office manager, I’m not sure but I think her name is Christine, she’s was really nice and obviously Natasha, who I bombarded with questions, emails, visits, etc., as I was waiting to hear the outcome of our application and referencing. Natasha, calmly, politely and efficiently answered all my questions, she’s great! We cannot fault the service at Thorgills Brentford, as each one of them truly listened and showed real care and I have no doubt they put a good word about us to the landlord. Thank you all! We are awaiting our moving in date and can’t stop making plans for the flat. I also loved that everything with Thorgills is made electronically and also that they are in partnership with Experian, so every time we will pay our rent in time, our credit ratings will steadily improve. Great idea for people who had debt problems before and had turned a leaf. Thank you all, we have recommended you to everyone that have seen pictures of the flat.
5/5
GoogleWe have had a great experience with Tomek Cole from Lettings at Thorgills dealing with our apartment. He has been completely professional, supportive and flexible. We love working with him and he has made our experience with Thorgills a positive one. He has found great tenants for us and was positive throughout. We can’t thank him enough for his advice and help. Sheena and Tony
5/5
GoogleFrom our experience with the previous agent, my husband and I didn't have any expectations at all. But Thorgills is different. The best agent ever. The reason why I think Thorgills is the best is because of Kat Felton from the property management department who has been really kind and helpful. She gives us quick responses and solutions whenever we had problems and always makes sure that the problems are solved and we are satisfied with the services. Thank you so much Kat!! On top of all that, Amy Love has been really amazing as well. She is such a lovely and kind person and helped us go though the administration process without any problems and has been always there to provide any information and help we needed. My husband and I are gratefully impressed by their outstanding services and we could confidently recommend Thorgills to our friends. Thanks you both a million!!
5/5
GoogleThis review is only for Andre Ribero. He's been extremely helpful in resolving our housing issues at the property in Fulham Broadway.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleTerrible service
1/5
GoogleUnprofessional, Unreliable, Pathetic, time wasters (Emma B) . Don’t trust this Agancy.
5/5
GoogleThank you Simon for helping us find our perfect home! Great service and would definitely recommend!
5/5
GoogleRecently went for a couple of viewings with Karim, unfortunately the properties werent suitable for us but Karim was extremely profressional, informative and helpful. I don't usually write reviews but he was very proactive and I think his service is worth recognition!
5/5
GoogleI found my experience to be very quick and pleasant. Big ratings to Karim!
5/5
GoogleThank you guys, we love our new home! Stay in touch.
5/5
GoogleVery happy with the service from thorgills, and Karim in particular. Thank you very much guys
5/5
GoogleChantelle at Thorgills is always a delight to speak to and couldnt be more helpful! She is always very professional and an absolute pleasure to deal with!!
1/5
GoogleDisgustingly Poor Management of a block near to me - Concord House in Town Meadow Brentford... rubbish all over the place, no signage on the bin store, an environmental health disaster
5/5
GoogleVery happy with the service I received from Daniel Madden and the team, every time a new property that came on that suited my requirement's I was informed. I didn't end up taking anything in Chiswick but ended up finding through Thorgills in Brentford, where the service was just as good. Highly recommend anyone looking to buy a property to give Thorgills a call.
5/5
GoogleKarim from Thorgills helped us in the best way possible, he happily helped us more than he needed to and stayed in touch when we moved in to make sure everything was ok. Very professional and nice people, fast and good service. Best Estate Agent I´ve met in London
5/5
GoogleFantastic service from Karim Pasha, he really helped me out a lot with finding a home within my budget and my preferred location. He even kept in touch to ensure everything was ok after I had moved in. By far the best estate agent I have ever met. He was very patient and understanding even when at times when I was being difficult with my requirements. I would sincerely recommend enquiring for Karim Pasha when using the services of Thorgills.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 717 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Anastasia wrote: "Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ..."
