Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThe team of Thomas Merrifield Lettings went out of their way to help me with the initial viewing and paper work remotely (two years ago…pre-covid…when it wasn’t common!). During my 2 years of residential tenancy, all interactions with the staff and contractors were professional and polite. All their written and oral communications were clear (regarding maintenance, incidental repairs and inspections). They truly take care of their properties and tenants. The entire experience was pleasant. Highly recommended.
Adriana · 14 June 2021 · Thomas Merrifield Oxford
★★★★★ 1/5
GoogleWhen I was a tenant, they often came in with little notice. Recently, a group of friends and I decided to view a new property in Oxford. The agent just didn't show up at all! There was no message or apology afterwards. We were just forgotten about. Perhaps they found a more lucrative tenant, but it's still nice to be told that the viewing is off rather than just ignoring you and not turning up.
Debra · 14 June 2021 · Thomas Merrifield Oxford
Agent replied
I'm sorry but i have checked our records and i cant see you have ever been a tenant of ours. If you let me know which property you lived in i will investigate further. If not could you kindly take this review down. Thank you
★★★★★ 5/5
GoogleRating only, no written review.
Richard · 13 June 2021 · Thomas Merrifield Witney
★★★★★ 5/5
GoogleProfessional, helpful
Jan · 13 June 2021 · Thomas Merrifield Witney
★★★★★ 5/5
FacebookWe used Thomas Merrifield, Abingdon for the sale of my dad's house and ours. Andrew Hearn and his colleagues were very efficient, friendly and helpful.
Helen · 6 June 2021 · Thomas Merrifield Oxford
★★★★★ 1/5
TrustpilotTotally unscrupulous Estate Agents that…
Totally unscrupulous Estate Agents that engage in and encourage Gazumping! Best avoid this unethical organisation!
Al · 15 May 2021 · Thomas Merrifield Oxford
★★★★★ 5/5
FacebookTruly professional and friendly. Made to feel our business was valued and appreciated.
Communication was excellent.
Christine · 1 April 2021 · Thomas Merrifield Oxford
★★★★★ 5/5
GoogleWe rented through Thomas Merrifield for 9 years and they were always very nice and clear on their communications. They were also very responsive, every time we needed something checked or fixed. We definitely recommend them!
Blanca · 23 March 2021 · Thomas Merrifield Oxford
★★★★★ 3/5
GoogleJonathan was late to the appointment. Uninterested in my property at the market value suggested by 4 other estate agents
Anne · 26 October 2020 · Thomas Merrifield Bicester
★★★★★ 5/5
GoogleThe whole team are brilliant, and I would honestly recommend them to anybody. They follow up with every viewing thoroughly, are really likeable and clearly know the market very well. You'll get an excellent service with results, should you choose to use them.PositiveProfessionalism
Nell · 26 October 2020 · Thomas Merrifield Bicester
★★★★★ 5/5
GoogleRating only, no written review.
John · 12 October 2020 · Thomas Merrifield Wallingford
★★★★★ 1/5
GoogleThis agency resembles the height of unprofessionalism. The agent did not turn up at all to the scheduled viewing, which was confirmed in writing several days prior to the appointment. The agency did not respond to three (3) telephone calls following up on the agent's no-show. After waiting over 20 minutes at the property, I decided to call it quits and go home. Tardiness is unacceptable in real estate agents. This is especially so, given that the property in question (on Banbury Road) is only a few blocks away from their office on Walton Well Road. I arranged my day around this appointment, rescheduling appointments to make the viewing fit. They disrespected me by not showing up. An agency that shows no respect to its customers does not deserve its customers' patronage. Stay away and find a more professional letting agency.NegativeResponsiveness, Quality, Professionalism
Johann · 24 August 2020 · Thomas Merrifield Oxford
Agent replied
I'm sorry but we do not do the viewings on this property. All we do is advertise the apartments and the landlord does all the viewings. So many apologies if he did not arrive.
★★★★★ 1/5
GoogleRating only, no written review.
Robbie · 17 June 2020 · Thomas Merrifield Abingdon
★★★★★ 2/5
GoogleVery average. Nothing outstanding. I recommend buyers/ sellers look at other estate agents in the area.
Frank · 17 June 2020 · Thomas Merrifield Abingdon
★★★★★ 5/5
GoogleWe recently sold our house through Thomas Merrifield and have been really impressed with the service we received. All the way from viewings to completion, the whole team at Thomas Merrifield was great. Phil was friendly, responsive and supportive. His help and advice on both our sale and purchase made the whole process far less stressful!
Nicola · 17 June 2020 · Thomas Merrifield Abingdon
★★★★★ 5/5
GoogleRating only, no written review.
J · 16 June 2020 · Thomas Merrifield Kidlington
★★★★★ 1/5
GoogleGenerally they are fine. HOWEVER I have been a tenant for one year and several times they have performed some maintenance without scheduling a time with me. They just send their workman to do the job without giving me 24hrs notice. First their excuse was "oh we tried calling but you didn't pick up". Well I have no reception at work. The lack of response doesn't mean you just enter anyway. I told them to contact me via e-mail as I check that every 30 mins.
To quote one of their agents Simon Smith:
“Dear Raj
Thank you for the email and again I am very sorry
I have made sure that the key is never given out without your approval,
I will also make everyone aware that email is better
Kind regards
Simon”
Yet today I find that they again allowed access without providing me any notice. If you value your privacy and your rights as a tenant avoid this agency because they clearly do not understand this little thing that we're all supposed to abide by...the law!
Raj · 14 June 2020 · Thomas Merrifield Oxford
★★★★★ 5/5
GoogleThey are a very good estate agent, I was really impressed with their service. Buying or selling a house is very stressful, however I promise you if you use their service it will be a very pleasant journey. I Mostly dealt with a person called Chloe Lancaster.
Kushalbos · 22 April 2020 · Thomas Merrifield Oxford
★★★★★ 5/5
GoogleRating only, no written review.
Sara · 16 April 2020 · Thomas Merrifield Witney
★★★★★ 5/5
GoogleRating only, no written review.
Richard · 16 April 2020 · Thomas Merrifield Witney
★★★★★ 4/5
GoogleRating only, no written review.
J · 23 March 2020 · Thomas Merrifield Oxford
★★★★★ 5/5
GoogleExcellent service received from both the sales and lettings departments over a 5 year period.
Ian · 23 March 2020 · Thomas Merrifield Oxford
★★★★★ 5/5
GoogleExcellent service. Very friendly and pleasant team. A special Thank you to Courtney and Simon.
Liana · 23 March 2020 · Thomas Merrifield Oxford
★★★★★ 4/5
GoogleRating only, no written review.
George · 27 October 2019 · Thomas Merrifield Bicester
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
