Trusted Agent profile · Witney
★★★★★
61 reviews across 3 platforms
52 Market Square, Witney, OX28 6AF
Thomas Merrifield's office in Witney, at 52 Market Square, is rated 4.4 out of 5 across 61 reviews on three platforms, including 20 Google reviews rated 4.8.
Every review we hold for the Witney office, from every platform, shown as written. First names only.
5/5
TrustpilotI would highly recommend Raena Bond at…
I would highly recommend Raena Bond at the Grove branch to anybody. Not only was she really professional and efficient but she was also very friendly and I felt she genuinely cared about us as a family. She helped us navigate through a difficult time and I'm very grateful for all her advice and support.
5/5
TrustpilotRecommended!
We were pleased we transferred to the Oxford Branch as we obtained a better offer on the house and the sale has now completed. George was very pleasant to deal with and went to a lot of trouble to relay queries and did his best to minimise delays caused by the legal processes. We appreciated the continuity in that we mostly dealt with George, who did all the viewings. Would use Thomas Merrifield again and recommend the Oxford office.
5/5
TrustpilotGreat service and support
Stuart, Philip and team in Witney did a really good job of bringing the sale over the line in a difficult market, particularly after a set back caused by a totally incompetent surveyor. They were very professional and supportive throughout the sale process, which was much appreciated.
5/5
TrustpilotThey worked so hard for us.....
They worked so hard for us and made everything as easy at it could be. It was a long old process but special thanks to Raena and Jack (Grove Branch) and Damian (Abingdon Branch) for being so patient and understanding.
2/5
TrustpilotCertain staff members have a poor attitude
I had a really lovely experience with Chloe viewing a house, she was very knowledgeable and accommodating. She then went on holiday and I dealt with another Agent. Sarah Gronow was incredibly rude and disrespectful. She was not accommodating to my questions or needs and felt the need to copy in her Director, as couldn't face the concept of my comments being factually and legally correct. Estate Agents should have excellent customer service, as we are the customers, not always get the last word in (as her emails came across). The knowledge of the home and any previous listings should be top level, as of course, people will have questions around that if a house has been on the market for 3 years (with gaps). I am very fair in my comments and honest. I do not expect to be treated the way I felt with Sarah Gronow. I am very disappointed and saddened by this experience as Thomas Merrifield have a lot of houses we wished to view. This experience has now confirmed I will not view with them again, which is a shame, as Chloe is the best estate agent we have seen.
5/5
TrustpilotWallingford Branch:
Wallingford Branch: We couldn’t recommend Thomas Merrifield (Wallingford) enough. Luke and Tiffany were highly professional and exceptionally talented at all stages of our house sale process; our house was marketed and valued with care and as a result we accepted an offer soon after going on the market. We were able to reach a completion date within our desired timeframe due to their diligence with the solicitors and their rapport with all involved in the process. It was as stress free a process as it can ever be! We simply can’t thank them enough. Charlotte and Paul Hallam
5/5
GoogleI would wholeheartedly recommend Thomas Merrifield to anyone looking to sell their property in Oxfordshire. Stuart, and the team were first class, and thoroughly professional through the process. Stuart was fantastic with us and supported us through the process to the sale after we switched to TM from another agency. Viewings were handled well, communication was faultless and the service incredibly professional. To anyone looking for an estate agent in Oxfordshire, don't look any further than Thomas Merrifield.
5/5
Trustpilot5 stars for Abingdon office!
Excellent service from Damian at the Abingdon branch. He managed to secure a buyer incredibly quickly and was friendly and helpful throughout the whole process. He kept me informed at all times and was always happy to answer my queries. Things did not always entirely go to plan but Damian was constantly reassuring. I could not have asked for better service.
5/5
TrustpilotBest Estate Agency
We have used Thomas Merriefield in Grove for the sale of a property and purchase of a new one and we could not have chosen a better agency! We do not have enough words to express our gratitude for all the hard work , dedication , professionalism and patience that the team showed. We have worked in particular with Raena and Jack ,and they were both amazing! We are definitely recommending Thomas Merrifield !
5/5
GoogleSold my Mother's bungalow after she moved to a care home. Stuart was brilliant. I chose him because I had sold and bought before a couple of times in the past. Everything was completed remotely as I do not live near the property anymore. Fantastic service.
5/5
GoogleI would highly recommend Stuart and his Team. Throughout the entire process of my sale, Stuart and his Team gave excellent communication, true professionalism and friendliness. I cannot fault the service that I received, Stuart’s help and support of the sale of my property proved invaluable.
5/5
GoogleFrom a buyers POVS, I really can’t fault Thomas Merrifield. Stuart and his team are absolutely brilliant. Their communication is top notch, they’re flexible and just all round nice guys. Thanks for making the process so easy! - c
5/5
TrustpilotProperty Purchase
I have just purchased a property in Bicester, I found the property on Thomas Merrifield site, arranged a viewing, was impressed and amazed to get viewing the following afternoon. As a visually impaired person I was again impressed at the way I was treated by staff who did everything they could to assist. I made an offer which was accepted and once again team Merrifield were on hand to walk me through the process, Glyn was a tower of strength he understood my sight made it hard for me to see forms and he gladly accepted the responsibility of form filling. Reading out and explaining every thing as he went. Any questions I had were answered and although I have heard it many times that moving home is "stressful" I can honestly say that thank's to Glyn I did not experience stress. The sale was completed 28/10 and I would like to say that I have no hesitation in recommending Thomas Merrifield as an estate agency "with a heart" In closing I would like to say thank you Team Merrifield you are all superstars Led Doran
5/5
GoogleI would highly recommend Thomas Merryfield to anyone looking to use an Estate Agency. Moving house is a very stressful process but Stuart and the team were excellent. I really valued Stuart's expertise, advice and good communication throughout. Thanks Stuart
5/5
GoogleI can totally recommend the services of Thomas Merrifield Estate Agents, Witney, Oxfordshire. As a client, I was treated with complete respect, professionalism, attention to detail and excellent communication. The staff were courteous and Mr. Wallsworth was a great point of contact, seeing through my project from start to finish. My sincere thanks you to you all and especially Stuart.
5/5
TrustpilotJulian and his team
Julian and his team, especially Julian and Lisa, are great. They tried their best to answer our questions and responded to our needs quickly, patiently and politely. We are very impressed. We are happy about their services. Dilys and Lawrence
4/5
TrustpilotGood Service
Jack and his team at the Wantage Branch have been excellent and would highly recommend. They sold my late mother’s property very quickly and the whole process has been simple and knowing the house was in good hands at this difficult time was very reassuring. Thankyou
5/5
GoogleStuart and the team have done a fantastic job for us, going above and beyond to get us moved in our desired timeframe. Highly recommend them to anyone.
5/5
TrustpilotHighly recommend!
We had a great experience purchasing a property with Luke at Thomas Merrifield. After viewing the house we were travelling overseas and were able to undertake all of the paperwork and processes from there. Luke was incredibly supportive and always on hand to help (as was Nicolette). As first time buyers they made the whole experience positive and we highly recommend them! Thank you!
5/5
GoogleWe recently sold a property at the higher end of the market and cannot fault the service from Philip and all the staff at Thomas Merrifield. This end of the market has been difficult, but we were able to secure a cash buyer and get a smooth completion with Philip helping to iron out several potential difficulties along the way.
1/5
TrustpilotThomas “Oops we’ve spent your deposit!!” Merrifield
I highly recommend Thomas Merrifield if you enjoy being robbed! Say goodbye to that pesky security deposit money. Why would you, a tenant who has kept the property clean the entire time and cleaned it before leaving, deserve the full amount of your money back? These poor letting agencies and landlords are starving and don’t know when the next meal will come! They deserve all your money!! The poor cleaners had to pull a few weeds out of the garden in my case! Really they should be owed millions for such a brave act! They also had to get a wet sponge and wipe some dust away that is constantly being generated by the musky old carpets! More money out of my deposit! This work was really needed I’m sure, even though it was already cleaned by me. I really should just give them all of my money (savings included) these poor bastards need all the money they can get. What a silly billy I was to think that my security deposit was only for damages caused by me or me leaving the place in a terrible state! It’s actually their money in which they can spend however they want! Yippy! In all seriousness, the agent I spoke to after I left my overpriced box offered to pay for half of the costs (which in total was about £400) because and I quote “I was such a good tenant” he probably took pity on me knowing full well the amount they were taking out of my deposit was tantamount to me bending over and Thomas Merrifield himself sodomising me repeatedly. I can say with confidence that I would have gotten more back or had my full deposit returned if I was just dealing with the landlord and not some unaccountable, decentralised corporate entity such as Thomas Merrifield. I never spoke with the landlord once, I’m sure he’s nice though.
1/5
TrustpilotWorst estate agents I have ever encountered
Worst estate agents I have ever I encountered, the estate agent was rude and arrogant. When we tried to book the viewing the estate agent told us we could only have one day to view the property, we booked this date as it was the only availablity offered. When we arrived at the property we was asked our name by the agent and then immediately told to take our shoes off and shut the door, at this point I felt so uncomfortable I nearly walked out. I then continued and walked further into the house and the estate agent said sorry about this I’m here all day and it’s just so busy with interest, me and my partner was like okay well we are here to see it now . We was then told by the estate agent we had to put a offer in by the next day or we wouldn’t get the property as there was so much interest (shock the house is still on the market). I also felt the estate agent was homophobic by the way she thought my partner was buying the house himself. I continued to go upstairs and the estate agent continued to moan about how she was busy and how much she had of viewings (even though this was the only day they would let anyone in), the estate agent continued to tell us about how many offers was put on the property. I feel the estate agent was unprofessional and when we told them how we felt about the experience the company brushed it off. Avoid at all costs they are not there to help you or want your company. They are time wasters
5/5
GoogleThe team at Thomas Merrifield, Witney have been our agent through two house sales. Additionally, our latest purchase was also on their listing, so we know how well they operate. Both Philip and Stuart's local experience and practical understanding of the property market is clear. We've had sensible guidance from them starting with the valuation and continuing throughout, leading to successful outcomes. Along with their colleagues in the office, they present an approachable, friendly and very professional team, all knowledgable in their respective roles and we cannot recommend them highly enough.
5/5
Trustpilotkidlington branch very professional and…
kidlington branch very professional and helpful kept us informed all through the process especially Graham ,brilliant service highly recommend Thomas Merrifield.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas Merrifield's Witney office has 61 reviews across three platforms: 20 on Google, 7 on Facebook (across the whole business), 34 on Trustpilot (across the whole business).
Thomas Merrifield Witney is rated 4.4 out of 5 across all 61 reviews, and 4.8 out of 5 on Google from 20 reviews.
Thomas Merrifield Witney, 52 Market Square, Witney, OX28 6AF.
