Trusted Agent profile · Didcot
★★★★★
41 reviews across 2 platforms
103 Broadway, Didcot, OX11 8AL, OX11 8AL
Part of Thomas Merrifield, see every office.
Thomas Merrifield's office in Didcot, at 103 Broadway, is rated 4.3 out of 5 across 41 reviews on two platforms.
Every review we hold for the Didcot office, from every platform, shown as written. First names only.
5/5
TrustpilotI would highly recommend Raena Bond at…
I would highly recommend Raena Bond at the Grove branch to anybody. Not only was she really professional and efficient but she was also very friendly and I felt she genuinely cared about us as a family. She helped us navigate through a difficult time and I'm very grateful for all her advice and support.
2/5
TrustpilotCertain staff members have a poor attitude
I had a really lovely experience with Chloe viewing a house, she was very knowledgeable and accommodating. She then went on holiday and I dealt with another Agent. Sarah Gronow was incredibly rude and disrespectful. She was not accommodating to my questions or needs and felt the need to copy in her Director, as couldn't face the concept of my comments being factually and legally correct. Estate Agents should have excellent customer service, as we are the customers, not always get the last word in (as her emails came across). The knowledge of the home and any previous listings should be top level, as of course, people will have questions around that if a house has been on the market for 3 years (with gaps). I am very fair in my comments and honest. I do not expect to be treated the way I felt with Sarah Gronow. I am very disappointed and saddened by this experience as Thomas Merrifield have a lot of houses we wished to view. This experience has now confirmed I will not view with them again, which is a shame, as Chloe is the best estate agent we have seen.
5/5
TrustpilotBest Estate Agency
We have used Thomas Merriefield in Grove for the sale of a property and purchase of a new one and we could not have chosen a better agency! We do not have enough words to express our gratitude for all the hard work , dedication , professionalism and patience that the team showed. We have worked in particular with Raena and Jack ,and they were both amazing! We are definitely recommending Thomas Merrifield !
5/5
TrustpilotJulian and his team
Julian and his team, especially Julian and Lisa, are great. They tried their best to answer our questions and responded to our needs quickly, patiently and politely. We are very impressed. We are happy about their services. Dilys and Lawrence
4/5
TrustpilotGood Service
Jack and his team at the Wantage Branch have been excellent and would highly recommend. They sold my late mother’s property very quickly and the whole process has been simple and knowing the house was in good hands at this difficult time was very reassuring. Thankyou
5/5
TrustpilotHighly recommend!
We had a great experience purchasing a property with Luke at Thomas Merrifield. After viewing the house we were travelling overseas and were able to undertake all of the paperwork and processes from there. Luke was incredibly supportive and always on hand to help (as was Nicolette). As first time buyers they made the whole experience positive and we highly recommend them! Thank you!
1/5
TrustpilotThomas “Oops we’ve spent your deposit!!” Merrifield
I highly recommend Thomas Merrifield if you enjoy being robbed! Say goodbye to that pesky security deposit money. Why would you, a tenant who has kept the property clean the entire time and cleaned it before leaving, deserve the full amount of your money back? These poor letting agencies and landlords are starving and don’t know when the next meal will come! They deserve all your money!! The poor cleaners had to pull a few weeds out of the garden in my case! Really they should be owed millions for such a brave act! They also had to get a wet sponge and wipe some dust away that is constantly being generated by the musky old carpets! More money out of my deposit! This work was really needed I’m sure, even though it was already cleaned by me. I really should just give them all of my money (savings included) these poor bastards need all the money they can get. What a silly billy I was to think that my security deposit was only for damages caused by me or me leaving the place in a terrible state! It’s actually their money in which they can spend however they want! Yippy! In all seriousness, the agent I spoke to after I left my overpriced box offered to pay for half of the costs (which in total was about £400) because and I quote “I was such a good tenant” he probably took pity on me knowing full well the amount they were taking out of my deposit was tantamount to me bending over and Thomas Merrifield himself sodomising me repeatedly. I can say with confidence that I would have gotten more back or had my full deposit returned if I was just dealing with the landlord and not some unaccountable, decentralised corporate entity such as Thomas Merrifield. I never spoke with the landlord once, I’m sure he’s nice though.
1/5
TrustpilotWorst estate agents I have ever encountered
Worst estate agents I have ever I encountered, the estate agent was rude and arrogant. When we tried to book the viewing the estate agent told us we could only have one day to view the property, we booked this date as it was the only availablity offered. When we arrived at the property we was asked our name by the agent and then immediately told to take our shoes off and shut the door, at this point I felt so uncomfortable I nearly walked out. I then continued and walked further into the house and the estate agent said sorry about this I’m here all day and it’s just so busy with interest, me and my partner was like okay well we are here to see it now . We was then told by the estate agent we had to put a offer in by the next day or we wouldn’t get the property as there was so much interest (shock the house is still on the market). I also felt the estate agent was homophobic by the way she thought my partner was buying the house himself. I continued to go upstairs and the estate agent continued to moan about how she was busy and how much she had of viewings (even though this was the only day they would let anyone in), the estate agent continued to tell us about how many offers was put on the property. I feel the estate agent was unprofessional and when we told them how we felt about the experience the company brushed it off. Avoid at all costs they are not there to help you or want your company. They are time wasters
5/5
Trustpilotkidlington branch very professional and…
kidlington branch very professional and helpful kept us informed all through the process especially Graham ,brilliant service highly recommend Thomas Merrifield.
5/5
TrustpilotGraeme was a pleasure to work with
Graeme was a pleasure to work with and helpful throughout the process. Thank you for all your assistance
1/5
TrustpilotRude and condescending
Rude and condescending. Poor experiences when attempting to view a property. I drove over 2 hours to view a property represented by them; however, cancelled after poor phone interactions as I would not feel comfortable giving Thomas Merrifield any sales commissions. Would recommend to think about how poor first (and second) impressions will limit your ability to give your clients good pricing power and negotiation.
5/5
TrustpilotI want to express my heartfelt…
I want to express my heartfelt gratitude to Raena Bond for her exceptional assistance in helping us purchase our home. Her quick responses and dedication to securing the best deal made the process smooth and successful. We truly appreciate her outstanding support!
5/5
TrustpilotI would highly recommend Thomas…
I would highly recommend Thomas Merrifiled Grove. Jack was always quick to reply to any queries we had and kept us up to date throughout. Thank you so much!
5/5
TrustpilotA great team who had a professional…
A great team who had a professional approach to selling our house. No unrealistic promises, they made the whole process stress free and wouldn’t hesitate to recommend Jon and his team.
1/5
TrustpilotAvoid
I would not use this company again if the offered to sell my house for free. They simply don't care! The whole process from start to finish was awful.
5/5
FacebookWe could not be any happier with our experience of Thomas Merrifield Didcot. We have advertised and moved in within 5 months. Our agent, James was first class, professional and approachable at all times. All the staff at Thomas Merrifield has made what is a stressful experience feel like a breeze!
5/5
TrustpilotWe have just sold our property with…
We have just sold our property with Thomas Merrifields and bought another.Everything about our experience was positive ,from start to finish we we were given excellent advice totally supported and well informed and kept up to date.I would thoroughly recommend them.Thanks especially to Luke and Jamie who didn’t ever make us feel a nuisance with our questions.
5/5
TrustpilotThe whole team offered an excellent…
The whole team offered an excellent service. We got regular updates about viewing figures on line, and regular feedback and advice. We had the sense that they valued our business and actively wanted to sell our house.
5/5
FacebookWe sold and brought through Thomas Merrifield and they were brilliant! Everyone we dealt with in the office were polite, informative and chasing the chain from start to finish and always returned my calls if they were unavailble. I would definatley use them again but not intending to move for a long long time! I have already recommended them to friends looking into moving.
5/5
TrustpilotNick at the Didcot office could not be…
Nick at the Didcot office could not be bettered for being patient, helpful and very professional, I 100% recommend the Didcot office to anyone.
5/5
TrustpilotProfessional from start to finish
1/5
TrustpilotTerrible communication from the start
Terrible communication from the start, by far the worst Estate Agent I have ever come across.
5/5
FacebookTruly professional and friendly. Made to feel our business was valued and appreciated. Communication was excellent.
1/5
TrustpilotTotally unscrupulous Estate Agents that…
Totally unscrupulous Estate Agents that engage in and encourage Gazumping! Best avoid this unethical organisation!
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