Thomas Merrifield reviews

★★★★★ 5/5

Trustpilot

I would highly recommend Raena Bond at…

I would highly recommend Raena Bond at the Grove branch to anybody. Not only was she really professional and efficient but she was also very friendly and I felt she genuinely cared about us as a family. She helped us navigate through a difficult time and I'm very grateful for all her advice and support.

Nichola · 7 July 2026

★★★★★ 5/5

Trustpilot

Recommended!

We were pleased we transferred to the Oxford Branch as we obtained a better offer on the house and the sale has now completed. George was very pleasant to deal with and went to a lot of trouble to relay queries and did his best to minimise delays caused by the legal processes. We appreciated the continuity in that we mostly dealt with George, who did all the viewings. Would use Thomas Merrifield again and recommend the Oxford office.

Nicola · 29 November 2025

★★★★★ 5/5

Trustpilot

Great service and support

Stuart, Philip and team in Witney did a really good job of bringing the sale over the line in a difficult market, particularly after a set back caused by a totally incompetent surveyor. They were very professional and supportive throughout the sale process, which was much appreciated.

Simon · 4 August 2026

★★★★★ 5/5

Trustpilot

They worked so hard for us.....

They worked so hard for us and made everything as easy at it could be. It was a long old process but special thanks to Raena and Jack (Grove Branch) and Damian (Abingdon Branch) for being so patient and understanding.

Lisa · 18 September 2026

★★★★★ 2/5

Trustpilot

Certain staff members have a poor attitude

I had a really lovely experience with Chloe viewing a house, she was very knowledgeable and accommodating. She then went on holiday and I dealt with another Agent. Sarah Gronow was incredibly rude and disrespectful. She was not accommodating to my questions or needs and felt the need to copy in her Director, as couldn't face the concept of my comments being factually and legally correct. Estate Agents should have excellent customer service, as we are the customers, not always get the last word in (as her emails came across). The knowledge of the home and any previous listings should be top level, as of course, people will have questions around that if a house has been on the market for 3 years (with gaps). I am very fair in my comments and honest. I do not expect to be treated the way I felt with Sarah Gronow. I am very disappointed and saddened by this experience as Thomas Merrifield have a lot of houses we wished to view. This experience has now confirmed I will not view with them again, which is a shame, as Chloe is the best estate agent we have seen.

Dani · 14 November 2025

★★★★★ 5/5

Trustpilot

Wallingford Branch:

Wallingford Branch: We couldn’t recommend Thomas Merrifield (Wallingford) enough. Luke and Tiffany were highly professional and exceptionally talented at all stages of our house sale process; our house was marketed and valued with care and as a result we accepted an offer soon after going on the market. We were able to reach a completion date within our desired timeframe due to their diligence with the solicitors and their rapport with all involved in the process. It was as stress free a process as it can ever be! We simply can’t thank them enough. Charlotte and Paul Hallam

CH · 15 October 2025

★★★★★ 5/5

Trustpilot

5 stars for Abingdon office!

Excellent service from Damian at the Abingdon branch. He managed to secure a buyer incredibly quickly and was friendly and helpful throughout the whole process. He kept me informed at all times and was always happy to answer my queries. Things did not always entirely go to plan but Damian was constantly reassuring. I could not have asked for better service.

Mrs · 30 December 2025

★★★★★ 5/5

Trustpilot

Best Estate Agency

We have used Thomas Merriefield in Grove for the sale of a property and purchase of a new one and we could not have chosen a better agency! We do not have enough words to express our gratitude for all the hard work , dedication , professionalism and patience that the team showed. We have worked in particular with Raena and Jack ,and they were both amazing! We are definitely recommending Thomas Merrifield !

Corina · 4 September 2026

★★★★★ 5/5

Trustpilot

Property Purchase

I have just purchased a property in Bicester, I found the property on Thomas Merrifield site, arranged a viewing, was impressed and amazed to get viewing the following afternoon. As a visually impaired person I was again impressed at the way I was treated by staff who did everything they could to assist. I made an offer which was accepted and once again team Merrifield were on hand to walk me through the process, Glyn was a tower of strength he understood my sight made it hard for me to see forms and he gladly accepted the responsibility of form filling. Reading out and explaining every thing as he went. Any questions I had were answered and although I have heard it many times that moving home is "stressful" I can honestly say that thank's to Glyn I did not experience stress. The sale was completed 28/10 and I would like to say that I have no hesitation in recommending Thomas Merrifield as an estate agency "with a heart" In closing I would like to say thank you Team Merrifield you are all superstars Led Doran

Les · 28 October 2024

★★★★★ 1/5

Google

This agency resembles the height of unprofessionalism. The agent did not turn up at all to the scheduled viewing, which was confirmed in writing several days prior to the appointment. The agency did not respond to three (3) telephone calls following up on the agent's no-show. After waiting over 20 minutes at the property, I decided to call it quits and go home. Tardiness is unacceptable in real estate agents. This is especially so, given that the property in question (on Banbury Road) is only a few blocks away from their office on Walton Well Road. I arranged my day around this appointment, rescheduling appointments to make the viewing fit. They disrespected me by not showing up. An agency that shows no respect to its customers does not deserve its customers' patronage. Stay away and find a more professional letting agency.

Johann · 14 June 2021

★★★★★ 5/5

Trustpilot

Julian and his team

Julian and his team, especially Julian and Lisa, are great. They tried their best to answer our questions and responded to our needs quickly, patiently and politely. We are very impressed. We are happy about their services. Dilys and Lawrence

Dilys · 29 September 2025

★★★★★ 1/5

Google

This agency resembles the height of unprofessionalism. The agent did not turn up at all to the scheduled viewing, which was confirmed in writing several days prior to the appointment. The agency did not respond to three (3) telephone calls following up on the agent's no-show. After waiting over 20 minutes at the property, I decided to call it quits and go home. Tardiness is unacceptable in real estate agents. This is especially so, given that the property in question (on Banbury Road) is only a few blocks away from their office on Walton Well Road. I arranged my day around this appointment, rescheduling appointments to make the viewing fit. They disrespected me by not showing up. An agency that shows no respect to its customers does not deserve its customers' patronage. Stay away and find a more professional letting agency.NegativeResponsiveness, Quality, Professionalism

Johann · 24 August 2020

★★★★★ 1/5

Google

When I was a tenant, they often came in with little notice. Recently, a group of friends and I decided to view a new property in Oxford. The agent just didn't show up at all! There was no message or apology afterwards. We were just forgotten about. Perhaps they found a more lucrative tenant, but it's still nice to be told that the viewing is off rather than just ignoring you and not turning up.

Debra · 14 June 2021

★★★★★ 4/5

Trustpilot

Good Service

Jack and his team at the Wantage Branch have been excellent and would highly recommend. They sold my late mother’s property very quickly and the whole process has been simple and knowing the house was in good hands at this difficult time was very reassuring. Thankyou

SM · 7 July 2025

★★★★★ 5/5

Trustpilot

Highly recommend!

We had a great experience purchasing a property with Luke at Thomas Merrifield. After viewing the house we were travelling overseas and were able to undertake all of the paperwork and processes from there. Luke was incredibly supportive and always on hand to help (as was Nicolette). As first time buyers they made the whole experience positive and we highly recommend them! Thank you!

Frey · 1 October 2024

★★★★★ 1/5

Trustpilot

Thomas “Oops we’ve spent your deposit!!” Merrifield

I highly recommend Thomas Merrifield if you enjoy being robbed! Say goodbye to that pesky security deposit money. Why would you, a tenant who has kept the property clean the entire time and cleaned it before leaving, deserve the full amount of your money back? These poor letting agencies and landlords are starving and don’t know when the next meal will come! They deserve all your money!! The poor cleaners had to pull a few weeds out of the garden in my case! Really they should be owed millions for such a brave act! They also had to get a wet sponge and wipe some dust away that is constantly being generated by the musky old carpets! More money out of my deposit! This work was really needed I’m sure, even though it was already cleaned by me. I really should just give them all of my money (savings included) these poor bastards need all the money they can get. What a silly billy I was to think that my security deposit was only for damages caused by me or me leaving the place in a terrible state! It’s actually their money in which they can spend however they want! Yippy! In all seriousness, the agent I spoke to after I left my overpriced box offered to pay for half of the costs (which in total was about £400) because and I quote “I was such a good tenant” he probably took pity on me knowing full well the amount they were taking out of my deposit was tantamount to me bending over and Thomas Merrifield himself sodomising me repeatedly. I can say with confidence that I would have gotten more back or had my full deposit returned if I was just dealing with the landlord and not some unaccountable, decentralised corporate entity such as Thomas Merrifield. I never spoke with the landlord once, I’m sure he’s nice though.

Silly · 20 June 2025

★★★★★ 1/5

Trustpilot

Worst estate agents I have ever encountered

Worst estate agents I have ever I encountered, the estate agent was rude and arrogant. When we tried to book the viewing the estate agent told us we could only have one day to view the property, we booked this date as it was the only availablity offered. When we arrived at the property we was asked our name by the agent and then immediately told to take our shoes off and shut the door, at this point I felt so uncomfortable I nearly walked out. I then continued and walked further into the house and the estate agent said sorry about this I’m here all day and it’s just so busy with interest, me and my partner was like okay well we are here to see it now . We was then told by the estate agent we had to put a offer in by the next day or we wouldn’t get the property as there was so much interest (shock the house is still on the market). I also felt the estate agent was homophobic by the way she thought my partner was buying the house himself. I continued to go upstairs and the estate agent continued to moan about how she was busy and how much she had of viewings (even though this was the only day they would let anyone in), the estate agent continued to tell us about how many offers was put on the property. I feel the estate agent was unprofessional and when we told them how we felt about the experience the company brushed it off. Avoid at all costs they are not there to help you or want your company. They are time wasters

Alfie · 29 April 2025

★★★★★ 5/5

Trustpilot

kidlington branch very professional and…

kidlington branch very professional and helpful kept us informed all through the process especially Graham ,brilliant service highly recommend Thomas Merrifield.

Mrs · 7 August 2025

★★★★★ 5/5

Trustpilot

Very recommended

Andy in the Oxford branch made buying our new property a smooth and seamless process. Always honest and fair, we felt we could always trust his guidance. Would highly recommend him and the company. John and Adele

John · 1 May 2026

★★★★★ 5/5

Google

Great team. Friendly, professional, helpful and responsive. Renting through Thomas Merrifield has been great. We have had some dreadful experiences with other lettings agents, but Simon, Kirsty and the rest of the team make things easy and stress-free.

Timbo · 8 April 2026

★★★★★ 5/5

Google

The team of Thomas Merrifield Lettings went out of their way to help me with the initial viewing and paper work remotely (two years ago…pre-covid…when it wasn’t common!). During my 2 years of residential tenancy, all interactions with the staff and contractors were professional and polite. All their written and oral communications were clear (regarding maintenance, incidental repairs and inspections). They truly take care of their properties and tenants. The entire experience was pleasant. Highly recommended.

Adriana · 14 June 2021

★★★★★ 5/5

Facebook

I first dealt with Simon of Thomas Merrifield over 10 years ago when he sold my parents house. My wife and I had a further dealing with him in 2011 when we offered on a house that TM were selling. Although acting for the seller, he had a refreshingly honest approach to the sales process which speaks volumes. We were not the highest bidder so did not end up buying through TM. We later bought a house through another agent and lived in it before deciding to move at the end of 2016. It was an easy decision as to which estate agent we would use, having had such a good experience with them in the past - I didn’t even call another agent. Simon was efficient, honest and ultimately very successful in finding a good buyer for our house at arguably a difficult time of year (3 weeks before Christmas). It feels as if Simon lives and breathes property in the Abingdon area so he is very well placed to advise. I have no hesitation in recommending Simon and the Abingdon Thomas Merrifield team.

Justin · 11 May 2017

★★★★★ 5/5

Trustpilot

Graeme was a pleasure to work with

Graeme was a pleasure to work with and helpful throughout the process. Thank you for all your assistance

Sarah · 28 March 2025

★★★★★ 5/5

Google

Were very flexible and understanding when my wife and I had to move out of the apartment due to surgery. Simon Hedges and Simon Smith in particular were nice to talk to and understanding.

Conor · 23 January 2026