Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookOur house was arranged for a part-Ex through TM but as far as I am concerned I should still be treated like a client with the same standards.
The whole ordeal with TM has been terrible.
They do not vet any of the viewers, most people who came round either had no funds to buy the house, not sold their current house or could not commit to the moving date being so far in advance.
More then one occasion the agents were so late to the house that we were more then half way showing the people round. When they did finally show up we had to book in private extra viewings or answer extra questions as TM were unable to answer questions on the house or commit to more viewings.
The icing on the cake was the final viewing. They were late as usual and we were halfway through showing the people round. We advised the non apologetic agent that we would walk up the road then come back and to call us on my mobile when ready (Had this situation with Green & Co and they called and waited for 2 minutes just fine)
20 mins later we heard nothing so we walked back to the house to find the agent gone and ALL doors to the house unlocked with the viewers waiting outside saying they were waiting as the agent left it all unlocked. We were relieved to find these people were not the type to take advantage of the situation or any passer by for that matter!
We called to complain to the Wantage branch and the manager was less then helpful if not rude. We were very calm on the phone and stated the facts in order but we were cut off by him saying 'its not getting us anywhere'.
No apology so we advised we would talk to our developer to remove them, to which he replied 'We'll see' then hung up!
I am glad I recorded the phone call as I am still in disbelief that it happened.
I will never be using TM and will be advising friends and family the same.
Holly · 5 October 2017
★★★★★ 5/5
TrustpilotWe thank Thomas Merrifield
We thank Thomas Merrifield, Bicester Office, for putting everything together so quickly and professionally, for my family to own our new home promptly.
The personal warmth of Sharon and her unrelenting approach in going the extra mile was a stand out!
We would always recommend the services of Thomas Merrified, as they did not disappoint in anyway.
Julius · 18 March 2023
★★★★★ 5/5
GoogleExcellent service. Very friendly and pleasant team. A special Thank you to Courtney and Simon.
Liana · 23 March 2020
★★★★★ 5/5
FacebookWe sold and brought through Thomas Merrifield and they were brilliant! Everyone we dealt with in the office were polite, informative and chasing the chain from start to finish and always returned my calls if they were unavailble. I would definatley use them again but not intending to move for a long long time! I have already recommended them to friends looking into moving.
Ruth · 9 October 2017
★★★★★ 5/5
TrustpilotNick at the Didcot office could not be…
Nick at the Didcot office could not be bettered for being patient, helpful and very professional, I 100% recommend the Didcot office to anyone.
John · 2 April 2024
★★★★★ 5/5
GoogleExcellent service from Thomas Merrifield, they made letting our flat a very straight forward process.
As well as finding a tenant immediately, the whole team have been friendly, informative, responsive and professional at every step.
Robert · 31 March 2023
★★★★★ 5/5
GoogleThey are a very good estate agent, I was really impressed with their service. Buying or selling a house is very stressful, however I promise you if you use their service it will be a very pleasant journey. I Mostly dealt with a person called Chloe Lancaster.
Kushalbos · 22 April 2020
★★★★★ 5/5
GoogleGood and professionally run - friendly staff. A pleasure to deal with.
Jonas · 30 March 2024
★★★★★ 5/5
TrustpilotProfessional from start to finish
Sarah · 19 July 2024
★★★★★ 5/5
GoogleA very positive experience with the sales team at Thomas Merrifield. Their expertise and personal touch makes it clear to me why they were able to sell my flat with ease and their knowledge and experience helped to no end with the manage the sales process.
Lloyd · 23 March 2018
★★★★★ 5/5
TrustpilotBest agents
Merrifields are the best agents in Kidlington I have come across...they got us the best price..sold within a week and stayed with us all the way over four months to exchange..Thoroughly recommend them
Philip · 8 March 2022
★★★★★ 1/5
GoogleThe worst agency I ever dealt with
Alice · 30 March 2024
★★★★★ 5/5
GoogleWe rented through Thomas Merrifield for 9 years and they were always very nice and clear on their communications. They were also very responsive, every time we needed something checked or fixed. We definitely recommend them!
Blanca · 23 March 2021
★★★★★ 1/5
TrustpilotTerrible communication from the start
Terrible communication from the start, by far the worst Estate Agent I have ever come across.
Martin · 2 May 2023
★★★★★ 5/5
GoogleI had wholly positive experience with Thomas Merrifield in Oxford over a 3 year residential tenancy. Professional service, and quick to respond to queries and to arrange for the resolution of occasional problems in the property. Highly recommended.
Gavin · 23 March 2015
★★★★★ 5/5
FacebookWe used Thomas Merrifield, Abingdon for the sale of my dad's house and ours. Andrew Hearn and his colleagues were very efficient, friendly and helpful.
Helen · 6 June 2021
★★★★★ 5/5
FacebookWe have just sold and purchased a house with TM kidlington branch and they gave excellent service. Really helpful and friendly staff. Thank you all very much!
Debbie · 13 November 2018
★★★★★ 5/5
FacebookTruly professional and friendly. Made to feel our business was valued and appreciated.
Communication was excellent.
Christine · 1 April 2021
★★★★★ 1/5
TrustpilotTotally unscrupulous Estate Agents that…
Totally unscrupulous Estate Agents that engage in and encourage Gazumping! Best avoid this unethical organisation!
Al · 15 May 2021
★★★★★ 5/5
GoogleExcellent service received from both the sales and lettings departments over a 5 year period.
Ian · 23 March 2020
★★★★★ 5/5
FacebookSold both our houses through TM. Fantastic service. Friendly, knowledgeable staff, but above all, HONEST! Would always recommend.
Darren · 20 September 2018
★★★★★ 5/5
FacebookI think is a great side
Isaac · 23 June 2018
★★★★★ 5/5
GoogleRating only, no written review.
Gioele · 30 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
Ariel · 31 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
