Robinson Jackson reviews in Blackfen, Bexleyheath, Orpington and 7 more

★★★★★ 5/5

Google

We couldn’t praise the staff more at the Sydenham branch, they were professional and helpful from start to finish, making sure our sale went through smoothly and as quickly as possible. They were always there to answer any questions that we had. I would definitely recommend the branch to others trying to sell/buy and we would use them ourselves again without any hesitation. A 5 star service and team all round

Emma · 20 March 2019 · Robinson Jackson London (256 Kirkdale)

★★★★★ 1/5

Google

As a first time buyer, I was delighted to have an offer accepted on a lovely flat through this estate agent. Despite being informed by Robinson Jackson that I was one of seven bidders for the property, my offer was somehow accepted by the vendor who they claimed had warmed to me during the viewing. I was over the moon and excited about moving in. What I would later learn was the property had signs of subsidence or some kind of structural movement. My surveyor, who I had paid almost £250 to conduct a report - wouldn’t consider giving me a mortgage unless I paid in excess of £1,000 for a more extensive survey, which could have just highlighted more issues. As the vendor had bought the freehold for their property, there was no form of insurance to cover the issue of subsidence. As I researched further, I found that the flat in question had been put on the market previously and I believe the same thing had happened (the buyer's bank would not provide a mortgage due to signs of subsidence). I believe the vendor of the property had attempted to hide the cracks caused by the subsidence in the hope that my surveyor wouldn't notice them. The vendor (the one who had warmed to me during the viewing) was dismissive after the surveyor report and informed me that they would be putting the property on the market despite my initial attempts to negotiate the issue. I felt this was unfair and questioned their behaviour. The flat was placed on the market several times afterwards, all failing for the same reason, subsidence. It soon came to light that Robinson Jackson were privy to these issues but continued to market the property to prospective buyers in the hope a buyer’s survey wouldn't pick up on it. I feel this was very irresponsible as purchasing a flat with this issue would have such an impact if a buyer tried to sell in the future. It’s also giving false hope, wasting time and robbing potential buyers of £250 in survey report expenses. In fact, I phoned the estate agent to enquire about the property when it was re-marketed for the fifth time on their website and was informed by their staff that the reason it was being re-marketed was due to ‘buyers with commitment issues’. This left me angry as I was more than willing to commit to the sale. It’s clear the estate agent only care about their commission and not providing an honest, quality service. As a vulnerable first time buyer, they could have lumbered me with an unsellable property just for a bit of commission and I will ensure that I do not use them again.

26B · 12 March 2019 · Robinson Jackson Belvedere

★★★★★ 5/5

Google

I would highly recommend. Process was smooth start to finish. Was kept well informed. Tony and Sue were brilliant. And can’t complain with getting a bottle of bubbly on completion either.

Corrine · 12 March 2019 · Robinson Jackson Welling

★★★★★ 5/5

Google

Very good communication all throughout our process. Sam in the progressing team was particularly great!

Dan · 12 March 2019 · Robinson Jackson Blackfen

★★★★★ 5/5

Google

Great, friendly staff! We were updated constantly throughout the transaction. Would use again and highly recommend.

AdamsElec · 12 March 2019 · Robinson Jackson Blackfen

★★★★★ 5/5

Google

The service we received from Robinson Jackson Blackfen office was excellent. From the moment we started the home buying process they kept us informed throughout. They were clear in describing the next steps, and called us back when they said they would. Special mention to Sam and Lauren in the progressions team who really tried hard to complete our transaction and were helpful and informative. Thanks! Sam and Josh.

Samantha · 12 March 2019 · Robinson Jackson Blackfen

★★★★★ 5/5

Google

We sold our home through Robinson Jackson Belvedere. It was a long process no fault of the branch but to do with our chain at the top. We mainly had dealings with George at the start who we cannot fault. He was always polite, helpful and professional. We later had most dealings with Sharon who kept us up to date and was always understanding, polite and on our level. I did not once feel like they were 'pushy' or uninterested unlike the other 'online' estate agents who dealt with our sellers property who we're so hard to get hold of most of the time! Thanks to all involved at Robinson Jackson Belvedere we got there in the end 🙂👍

Hayley · 22 January 2019 · Robinson Jackson Belvedere

★★★★★ 4/5

Google

Lovely team, very friendly and accommodating. However, a difficult sale in a slow market meant I almost took my flat off the market as only recommendation seemed to be to drop the price further. However, once sale was agreed, the sales progressor was extremely important in pushing the chain forward, justifying the commission charged.

Gary · 14 January 2019 · Robinson Jackson London (256 Kirkdale)

★★★★★ 5/5

Google

Just sold my house through this branch and wanted to particularly highlight how good the service was in terms of the sales progression. I always got called back which was very refreshing and Saphire was a pleasure to work with. I would …

Kerry · 10 December 2018 · Robinson Jackson London (256 Kirkdale)

★★★★★ 1/5

Google

Minus -1*. I think their service is extremely poor, deceitful, dishonest and evasive. Went to view a property on London road, apparently was owned by expats. Had questions regarding loft-conversion and whether the sellers had a structural report to hand(Didn't have one, nor was it mentioned in ad).This was a risk knowing I could be putting my family in danger. I became suspicion of their sales staff Hannah who kept quite throughout the viewing as we wanted to ascertain info from her Knowledge which was very limited. Sales agents being quite during a sale, isn't always best.I found her to be less engaged and interested. I caught her off guard and on the spot, asked togo back to the office and call her client infront of us as we were serious buyers, ready to move forward. We got back to their Swanley office where there was another colleague Emma who was in the background pretending to be busy and not listening to the conversation. Please remember Hannah had told us that the sellers where living in Austalia so that means there's a 24hr different and I find it very hard to believe you could call someone in a different time zone and get a response to negotiate a sell at early hours in morning. Things started to get abit weird when Hannah called this pretend client no response at first then 30sec later her colleague Emma meraculusly receives a call from Australia, it's the seller ready to negotiate. At this point I knew they were dodgy or desperate as the property hadn't sold for weeks. I deliberately went in low and offered to test the waters. Seller who is meant to be on the phone to Hannah declines and wants more. In the End I offered £2500 below the asking price. However Hannah makes gesture to imply they want £500 more, I laughed and declined as I thought this seller couldn't be serious. I believe it was RJ who had full control and Emma just role played as if she was speaking to her customer. We were presented with another ex authority house 5min away, Hannah didn't want to take us and said we should visit the area and see. However we went to view it, I decided to approach to owener personally whilst there arranged my own viewing, which I would recommend, agreed a price went back to office. The look in her face and sound of voice was displeased as clearly she knew the last property was more expensive where she our budget. Whereas the seller was willing to tax £10k below the asking price for personal reasons. However I felt this was all too good to be true. As I went through the paper work Hannah gave me thier own RJ queries to thier client. As I investigated the questions only then to find "NO FIND" under building type. So being a precautionist I carriedout my research with other lenders, experienced architects and reviews. NO FIND was invented by Taylor wimpy after the war. It was not financially viable to rebuild London and other bombed cities with conversational masonry bricks, but rather poured into cement blocks with stones, non- piled foundation. Today we call it fabricated quick assemble homes, not designed to latest over 100yrs. Hence banks would require atleast 20%dp or more against risk element. So I decided to investigate further on the area of Kent. Another thing I fount with estate agents they don't inform you of hazardous area zones of Radon which is the second most deadliest unseen gas globally to cause cancer and kill. I'm disgussed to learn that, this free information can be obtained on local government searches. RJ failed to display the levels of which the areas they cover has a extremely high risk, and should be transparent in their adverts as they have a duty of care as they offer a service to the public. No excuses. If people really knew this, they would realise these houses being sold within these "Radon" high risk zones would truly expose it worth. Senior management is a joke not serious, Matt and director who in my opinion absolutely promote misselling. These Unregulated companies and greed has damaged the markets.

Admin · 10 December 2018 · Robinson Jackson Swanley

★★★★★ 5/5

Google

I would highly recommend. Process was smooth start to finish. Was kept well informed. Tony and Sue were brilliant. And can’t complain with getting a bottle of bubbly on completion either.

Corrine · 29 October 2018 · Robinson Jackson Welling

★★★★★ 5/5

Google

I extend my thanks to the team there for making the transaction so easy. It was just what I needed at a difficult time when i had so much to juggle and I cannot thank them all enough. It was a seamless transaction and you were professional at all times. I would definitely recommend you and use you again in the future.

Katie · 23 October 2018 · Robinson Jackson London (123-125 Plumstead Common Road)

★★★★★ 5/5

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The agents that it happen

Robinson Jackson, Orpington were the estate agents for the property we was buying.. But it was them who kept us informed and pushed through the progress with not only our purchase but our sale as well. We haven't needed to use an estate agent for more than 15 years. The estate agents we were using for our sale in Essex could not have done more to maintain the image we had of them back then. The people at Robinson Jackson Orpington are approachable, courteous diligent, competent and most of all informative, especially Sharon and katy they do the business proud. We would use them(if we ever sell)and recommend them to everyone.

Richard · 1 October 2018 · Robinson Jackson Orpington

★★★★★ 4/5

Google

Bought property through Robinson and Jackson recently, the staffs were extremely professional and helpful, they kept me up-dated regularly and they always took the time to answer and explain things to me as a first time buyer. Thank you Ms Natalie.

Ngoc · 1 October 2018 · Robinson Jackson Orpington

★★★★★ 5/5

Google

Staff very helpful and friendly we can have a viewing very quickly and available 7 days. I recommand

A · 28 September 2018 · Robinson Jackson Swanscombe

★★★★★ 5/5

Google

I can only praise these Estate Agents they do a fantastic job and the staff are especially friendly and go that extra mile. I would recommend Robinson Jackson to everyone.

A · 28 September 2018 · Robinson Jackson Swanscombe

★★★★★ 5/5

Google

Neil, Margaret and all the staff at Robinson Jackson have been fantastic. I bought the property I was renting and the whole process was seamless, particularly as I went from being one of their tenants to one of their purchasers! communication was comprehensive and regular and they kept me informed every step of the way. Thank you guys. Sam

Sam · 17 September 2018 · Robinson Jackson Bexleyheath (124-126 Broadway)

★★★★★ 5/5

Google

Very helpful and friendly staff that were by my side all the way through purchasing process. Kept me up to date every step and made my (not a straightforward purchase) to happen. Very grateful!!!

Kate · 30 August 2018 · Robinson Jackson London (2-4 Court Yard)

★★★★★ 5/5

Google

I would highly recommend. Process was smooth start to finish. Was kept well informed. Tony and Sue were brilliant. And can’t complain with getting a bottle of bubbly on completion either.

C · 27 August 2018 · Robinson Jackson Welling

★★★★★ 5/5

Google

To Neil, Margaret and the whole team at Bexleyheath, thank you for your advice and help with our purchase in Rudland Road. Special Thanks to Margaret for your support with the continued back and fourth with questions nothing was too much trouble. I would recommend you all to anyone thinking of buying or selling in Bexleyheath. Kind Regards Angie Greene

Angie · 31 July 2018 · Robinson Jackson Barnehurst

★★★★★ 5/5

Google

Great service from the lovely guys at Robinson and Jackson in Bexley! Carried us through a very stressful year with a successful outcome in the end! Highly recommend them! 🤗 …

Wendy · 31 July 2018 · Robinson Jackson Bexley

★★★★★ 5/5

Google

Great service, always updating me & helping me through what was a tricky house sale - that being me selling it on behalf of my mum. handled quickly & professionally

Andy · 31 July 2018 · Robinson Jackson Bexley

★★★★★ 5/5

Google

We used Robinson Jackson (Bexley Village) to sell two properties. Really impressed, great service and regular communication to keep us informed of progress. Thank you to Kevin, Maria and the team 👍 …

Sam · 31 July 2018 · Robinson Jackson Bexley

★★★★★ 5/5

Google

Very helpful and friendly staff that were by my side all the way through purchasing process. Kept me up to date every step and made my (not a straightforward purchase) to happen. Very grateful!!!

Inga · 30 July 2018 · Robinson Jackson London (2-4 Court Yard)