Robinson Jackson Barnehurst reviews

★★★★★ 5/5

Google

I can’t thank Chloe at Robinson Jackson Estate Agents, Barnehurst branch, enough for all the support she gave me throughout the letting process. She was always kind, patient and understanding, and went above and beyond to help me whenever I needed it. Her guidance and reassurance made a difficult and stressful process feel much more manageable, and her support genuinely made a difference to me. I’m truly grateful for everything she did and would highly recommend her to anyone looking for a letting agent who genuinely cares about her customers.

Thavy · 17 September 2026

★★★★★ 5/5

Google

I've recently had a very good experience dealing with George Day throughout my letting search. He’s been professional, helpful and always quick to come back to me whenever I’ve had a question. He’s made the whole process really easy and has been great to deal with from start to finish. Would definitely recommend George to anyone looking for a property!

Matthew · 1 September 2026

★★★★★ 5/5

Google

I am writing this review with great pleasure as Ellie Rock from Robinson Jackson showed me around this Beautiful house. She is highly professional and has very high expectations ! She has been so helpful and supportive. If ur looking for an estate agent look no further as Ellie is simply the best !

An · 22 September 2026

★★★★★ 5/5

Google

I would highly recommend Eloise from Robinson Jackson's lettings deartment at Barnhurst. Eloise is knowledgeable, professional, experienced and simply wonderful. Eloise explained the whole process patiently, she answered all our questions and she kept us updated at every stage of the way. We would definately use Robinson Jackson and Eloise again.

Fatih · 24 September 2026

★★★★★ 5/5

Google

I would like to thank Robinson Jackson's and especially "George Day" for all his support kindness and determination he showed my family. I feel I can't recommend him enough. Such a kind, caring person, who listens to what you want and does he best to follow through. Thank you George 😊 …

Michelle · 19 August 2026

★★★★★ 5/5

Google

Ellie Rock was very kind and helpful throughout the whole process. She was always attentive, answered all my questions, and made everything much easier for me. The key handover was also very smooth and friendly. Really appreciated all her help!

Ignacio · 29 September 2026

★★★★★ 5/5

Google

Working with Robinson Jackson Barnehurst has been a pleasure so far. We recently rented a property through their help and the whole experience was very smooth and highly efficient. Everything from start till the actual move-in like initial conversation, viewing, offer / referencing, contract, keys etc. was effectively managed and very well coordinated. Steven was always available to resolve queries and provide any help that we needed including an additional visit / viewing we had requested. Jess, George and others from the team we interacted with were equally helpful and great to work with. We are looking forward to similar experience with the agency throughout our tenancy.

Vishal · 1 August 2026

★★★★★ 5/5

Google

Dear all Thank you for all your help these past few months. Your hard work helped us find our dream home and we couldn't be more grateful and excited about this milestone. I plan to refer you to my friends,family and colleagues who need real estate assistance in the future A special thank you to Ellie who helped us throughout our search with Robinson Jackson. She was calm,patient and kind. She listened to us and was able to find the perfect fit for us and we could be more grateful about it. Thank you again for all the care and attention. You really are the best. Sincerely, Patricia Omane

Ama · 1 October 2025

★★★★★ 5/5

Google

Ellie has been really helpful and made the full process of renting very quick and simple, Ellie was very quick and efficient with any questions we had, would recommend anyone to rent through this company.

Billy · 24 August 2026

★★★★★ 1/5

Google

The property management at this estate agents is the worst Ive seen as my time as a tenant. They have the worst customer service skills, are rude and completely unhelpful. Sade is particularly rude and has no clue how to assist on very minor issues. You deal with several different people over one issue, and no one knows whats going on. Each time they blame the landlord and hold absolutely no accountability yet they are supposed to be managing the property. Need to be avoided at alls costs from both tenants and landlords.

Alba · 1 May 2026

★★★★★ 5/5

Google

I recently spoke to Ellie on the phone and she provided me all the help I needed and answered all the queries I had. Would highly recommend ! Great service !

Ben · 9 August 2026

★★★★★ 5/5

Google

Easy agents to deal with and especially Eloise in the lettings team who always responded to my queries quickly, efficiently and politely

Corinne · 21 September 2026

★★★★★ 5/5

Google

On the ball and very helpful with our move, great experience so far very happy with the team. Special thanks to George.

James · 12 September 2026

★★★★★ 5/5

Google

Tyra has been my point of contact for property management. She has provided excellent service in ensuring the tenants receive everything they require. I am advised when annual services and any renewals are due to ensure everything about the rental remains above board, also covered. My questions are always answered, and I have been provided with advice to help me make informed decisions.

KemiWMD · 4 October 2025

★★★★★ 5/5

Google

Robinson Jackson, particularly Ellie and Leon have been fantastic. After a solid and honest valuation with Leon, I was passed over to Ellie and team. She kept me informed at each stage and worked around my schedule and availability to talk which made life a lot easier. They've done a solid job with my apartment and I would highly recommend them both.

Richard · 4 October 2025

★★★★★ 1/5

Google

Unfortunately, Robinson Jackson dropped the ball on this one. As you can see in the photos attached, this was the state our flat was in when we went there on Saturday in order to move in our things. As we walked into the house there were obvious holes in the carpeting in the living room, a hole in the ceiling of the kitchen and also on the kitchen wall leading to the outside. There was a leak from the ceiling hole that had filled the stove top and the kitchen, bedroom and bathroom were very obviously not cleaned at all, with the fridge smelling like rotten food and vomit. There was also someone using our electricity in order to do building work upstairs, something that we were not told about when we picked up our keys on Friday, which is a clear violation of our tenancy agreement. When we brought this up with one of the letting agents, she mentioned that we needed to contact the landlord in regards to getting our deposit and rent money back, but there obviously was no inspection done before we were given any keys, as the place is nigh uninhabitable. This is such poor management of the flat - even if you're a let only place, you have a duty to check the properties you're letting and make sure they are actually habitable. I will be contacting the local council's environmental health department about this property's conditions, as I'm sure there's a bunch of health and safety breaches, as there's water near electrical fixtures and all over the gas-top oven. Furthermore, I now have moving costs alongside storage costs due to Robinson Jackson's inability to do their job properly.

Patricia · 5 February 2025

★★★★★ 5/5

Google

This is the best lettings agency I’ve come across! They’ve been so accommodating and helped us move into our new home. We were relocating from the north east of England and they have made the transition so smooth! I can’t thank Ellie enough, she went above and beyond to make sure we settled in well and she’s been so kind and professional during the entire process! Robinson Jackson is lucky to have her!!

Ruvimbo · 1 March 2026

★★★★★ 5/5

Google

Exceptional service all round. Eloise is very professional and experienced.

Graham · 21 September 2026

★★★★★ 5/5

Google

I had a very good experience with Robinson Jackson Barnehurst. Thank you to Libby she was professional and communication was clear. Any issues raised were addressed promptly, and the process was straightforward. I would recommend them to anyone looking for a reliable letting agent.

Chika · 15 December 2025

★★★★★ 5/5

Google

Brilliant, good surface very kind listens and understanding thank you George

Sharon · 19 August 2026

★★★★★ 5/5

Google

I am so happy right now, because Ellie Rock made sure I and my husband got our desired apartment...I call her every minute and she never for once complained about my disturbance. I think the whole team are great because a friend of mine …

Funke · 8 October 2025

★★★★★ 5/5

Google

Billie made the entire process seamless. His communication was consistently prompt and professional, keeping me informed every step of the way. I was particularly impressed with their thorough tenant screening process, which resulted in a quick placement of reliable tenants. The move-in day went smoothly, a testament to his excellent organizational skills. I highly recommend Billie. Thank you for a job well done!"

Conrad · 1 February 2026

★★★★★ 5/5

Google

George was most helpful.

John · 19 August 2026

★★★★★ 5/5

Google

Steve has been really helpful over the last year, he has helped us previously when renting a property and has now been able to help us speak to the right people and get key advice as we look to buy our first home.

Andrew · 25 June 2026