Robinson Jackson reviews

★★★★★ 5/5

Google

There is a reason why Robinson Jackson come highly recommended and that is purely because they get results done from their hard work ethic, dedication and perseverance. Communication was excellent, I was constantly updated during the process. A special thanks to George Bontoft, Charlie Greenway, Amanda Wade and last but not least Sharon Williams. Thank you for helping me navigate through the selling process. I strongly recommend your team and wish you all the best for the future.

Labu · 13 December 2025

★★★★★ 5/5

Google

We sold our first house through Robinson Jackson about 4years ago now. We were so happy with the help they provided including dealing with the other estate agents we purchased our new property from. We felt they were with us through everything and were people of their word. Jack was the main helper but Sharon also helped. I can't say enough good things about their service! Would sell through them again. *UPDATE* Again, 10 years later, we have used Robinson Jackson in Belvedere and once again the team have come up trumps! Sharon, Charlie and the team all work well and kept us informed all along the way. We had several booking each week and an update on what was said by viewers. Right up until the end process they worked hard dealing with everything. I always recommend them to anyone selling or buying. They are a credit to their company. We hope not to have to move again but if we do, we know who we will be going through. 10/10!

Tracie · 22 October 2025

★★★★★ 5/5

Google

Absolutely fantastic team offering outstanding service. Everyone we dealt with was incredibly knowledgeable and professional, they were always on hand by phone or email whenever we needed them. We dealt with a number of people including Charlie, Scarlett and Amanda who helped to organise viewings, provided feedback and were always on hand to answer our questions, thank you! We also worked with George and Sharon to progress the sale and they were great at keeping us updated frequently. All of the team were incredibly pro-active and supportive and I'd thoroughly recommend them to anyone looking to sell or purchase a property within the area.

Michelle · 22 September 2025

★★★★★ 4/5

Google

I have had some not so great encounters with state agents but that's not been the case with Robison-Jackson. Every time I made an enquire I was greeted by a friendly member of staff who provided the information I was looking for and now that I have completed the purchase of a property as a first time buyer I would like to thank Sharon Williams for being a great intermediary and ensuring everything was progressing as smoothly as it could go.

Williams · 22 May 2026

★★★★★ 5/5

Google

I had always had quite a low opinion of estate agents up until now. We chose Robinson Jackson Belvedere branch to assist in the sale of our late mother's property. Whilst it was a bit of a rocky road at times, Sharon, George and the team gave us an exceptional service, helping us navigate the process at a difficult time and going above and beyond what I would ever have expected an estate agent to do. I cannot recommend them enough, competitive fees and second to none customer service. You guys are an absolute credit to Robinson Jackson - they are lucky to have you - as were we!! Thank you.

Dee · 13 February 2026

★★★★★ 5/5

Google

I can not thank George and the Team enough, from the first moment he walked in I knew I was with the right team. Sharon you are amazing, thank you for making what seems like a dream become reality. Forever grateful to you all. Bola

Queen · 13 February 2026

★★★★★ 5/5

Google

George and the team were amazing at making sure the process of selling my property was smooth sailing! I felt at ease at all times and the team were really responsive to any questions I had over the phone, or when I popped into the Belvedere branch. I highly recommend.

Josey · 13 December 2025

★★★★★ 5/5

Google

Great experience with Robinson Jackson Belvedere! The team was super helpful, friendly, and always quick to respond to any questions I had. Everything was handled smoothly and professionally. I felt very well looked after and would happily recommend them to anyone needing property services.

C · 13 December 2025

★★★★★ 1/5

Google

I had a difficult experience with the Belvedere branch. Some things were fine, but they were also very unethical at times. I found a buyer with them, and my house was taken off the market at the end of March 2024 while the mortgage application was being done. I was told on 30 April that the application was unsuccessful. However I was informed by the buyers directly that the result of the application was known on 17 April, and that RJ were informed immediately. They sent me the relevant emails. I asked RJ three times (George Bontof, Charlie Greenaway and Amanda Wade) prior to 30 April if they had heard about the application and Bontof and Greenaway lied to me by telling me that they had not, and Amanda ignored my question. I was keen to get the house back on the market asap as I suspected from what the surveyor said that the application wouldn't be successful. I was told that the buyers did not get the mortgage because the husband had been in the UK for less than 2 years. I questioned that as clearly they would not have received an agreement in principle if they did not meet the lender's criteria, and the lender would not have done a survey. I phoned the lender to check this. RJ did not answer my question and instead told me something else that was untrue, i.e. that the reason was because of a problem with the husband's visa. Prior to the buyers making the application I asked RJ in writing to make sure that the lender was one who would lend on ex-Council houses, as I already had a previous sale fall through because a buyer could not get a mortgage.. I also asked on the phone if they would check this issue. They said that once a definite sale figure was agreed they would find a 'more suitable' lender. They did not do this and instead allowed the buyers to apply to their original lender, which has a known policy of not giving mortgages where houses are in ex-Council blocks with low levels of ownership and deck access. Also, I believe that estate agents are supposed to check that a buyer has a suitable lender before putting forward an offer to the seller. My house was off the market for the whole of April, when there was never any chance of the buyer's mortgage application being successful. When RJ initially did the valuation, they informed me that they had a 'panel' of lenders who would be willing to lend on ex-Council houses like mine, and that they would make sure that any buyer used one of these. They negotiated with the buyers about the sale price without even consulting me, and then George Bontoft spoke to me in a manner which I found upsetting as it verged on being aggressive. He basically told me that I had to accept what they offered because if I had been going to get other offers I would have had them by now. That was not true, as of course new people can start to look for a property all the time. They ignored a lot of emails that I sent. No memo of sale was produced. A board was only put up a long time after the house went on the market. The way that George Bontoft pretended to be nice when he valued the property then, once I had signed up for 16 weeks, behaved in a very different manner, was a truly horrible thing to experience. When I asked if I could leave the contract early (after I found out about the lies) they behaved like a child having a tantrum and took my house off the market immediately. Two recent viewers had said that they were going to offer and I was in the process of arranging a viewing for the next weekend. So they were willing to risk losing a fee of 1,000s of pounds just to cause me inconvenience. After discovering about the lies etc, I tried to obtain some help from one of the partners, James Corven, in accordance with their complaints procedure. Instead of helping he forwarded my message to one of the people I was complaining about. Later, I made a formal complaint to him. He responded in a very rude way and just ignored all my points about the lies etc.

Christine · 22 October 2025

★★★★★ 5/5

Google

Sharon and Charlie were amazing and very supportive all through the sale process. Sharon was always available at the other end of the phone, reassuring me even when the sale appeared to be falling through. She went over and beyond and I can’t thank her enough.

Tessy · 13 September 2025

★★★★★ 5/5

Google

We recently completed a sale through Robinson Jackson and were very pleased with the service we received throughout the process. The team was professional, knowledgeable, and responsive from start to finish. Communication was clear and timely, and they kept us informed at every stage of the sale. Their advice was always helpful and they worked hard to ensure the transaction progressed as smoothly as possible. We particularly appreciated their proactive approach in liaising with all parties involved and their commitment to achieving a successful outcome. Selling a property can be stressful, but Robinson Jackson made the experience much easier to manage. We would happily recommend Robinson Jackson to anyone looking to sell their property and would not hesitate to use their services again in the future.

Ade · 15 August 2026

★★★★★ 5/5

Google

I have no hesitation in recommending this company. I found them to be very efficient in their service. They were very helpful in guiding me through the whole process of selling my property. George and his entire team went over an above to secure the best sale price for this property. They kept me up to date at each stage of the process. I found their charges to be reasonable too and I certainly felt that I got value for money. Thanks again to the entire team, they did a great job.

Rita · 13 November 2025

★★★★★ 5/5

Google

We are really happy with the excellent service provided by Robinson Jackson Belvedere. We found a wonderful 3-bedroom house via them. We have just done the exchange today and are looking for completion mid-way through next week. They are very approachable and easy to communicate with prompt responses to your every email. The entire process was smooth. We will definitely recommend them if you are looking for a new home!!

A · 13 December 2025

★★★★★ 5/5

Google

Very good customer service and communication skills. Would highly recommend selling through these guys! Thanks George, Sharon and especially Scarlett for the numerous updates!

Alex · 13 November 2025

★★★★★ 5/5

Google

I was previously registered with another estate agent for 3 months at which point I changed to Robinson Jackson. Once they took over, they hit the ground running, booking in a number of viewings within days. A number of buyers came to view. My place was sold within a 2 week period. My selling and buying was a long process because a lease was involved. One of the agents, Sharon, constantly chased different people at different stages. At first it got on my nerves, but I was so happy and grateful that Sharon was persistent because it took a lot of stress away from me. If I every had to do this again, I would ask the same office in Belvedere to handle matters for me again. Thank you all for all of your support.

Maria · 4 January 2025

★★★★★ 5/5

Google

I instructed George at Robinson Jackson Belvedere to sell my one bedroom house which they did within two weeks excellent. The sale proceeded and throughout the whole team at Robinson's were very helpful and professional especially Charlie who kept in constant contact with updates. Then Sharon Williams the Sales Progressor got involved and did an outstanding job from start to finish and I cannot praise or thank her enough for all she did.

Karen · 4 April 2025

★★★★★ 5/5

Google

George and the team were very responsive and helpful

Nina · 13 December 2025

★★★★★ 5/5

Google

We recently sold our house through R&J in Belvedere and they were fantastic from the first meeting with George to finally moving into our new home. The whole team were so professional, friendly and supportive throughout the whole process, giving great advice when needed . A massive thank you to George, Charlie, Amanda and Sharon (who is absolutely amazing at what she does!) and the whole team , we love our new home and not sure we would have been here without your constant help and support! Shelley & Colin

Shelley · 23 August 2024

★★★★★ 5/5

Google

Robinson Jackson Belvedere Estate Agents have been very helpful and collaborative starting from viewing the house via appointments till completion (Contract Exchange and Completion date). Special mention of great thanks to Sharon who have been very supportive, transparent and always provided honest feedback on the steps involved and timeframe around them enabling us to have a risk free transaction There have been always support at any stage when we call their office number and continuous acknowledgements were provided which gave us the confidence during the journey

Kannan · 17 August 2024

★★★★★ 5/5

Google

I have recently had the pleasure of buying my first home with Robinson Jackson Belvedere, and I cannot speak highly enough about my experience. From the beginning, the team were professional and incredibly helpful in guiding me through the process (that was brand new and somewhat scary to me). I would like to say a special word for Sharon Williams, my amazing Sales Progressor... She went above and beyond to ensure everything went as smoothly as possible, always available to answer my questions (even when silly and repetitive), providing regular updates and advise, with a very friendly attitude every time! I won't lie and say there was no stress whatsoever but thanks to Sharon and the entire Robinson Jackson team, I did not feel alone in the moments of stress, a very valuable thing! I cannot recommend the Robinson Jackson Belvedere team highly enough! Thank you all for such a positive experience!

Steph · 27 July 2024

★★★★★ 5/5

Google

My husband and I are extremely grateful for the excellent service provided by George, Charlie, Sharon & Amanda at Robinson Jackson, Belvedere branch! They helped us to sell our flat as well as the purchase of our 'forever home': completion within 5 months of accepting an offer to the sale of our flat and of us making an offer on our purchase. Key factors which made us choose them: Friendly, Honest, Dedicated & Great Communication (always get a quick reply & queries answered both by telephone calls & emails) Helpful: have good contacts for potential buyers, vetted viewers so we don't have time wasters. Open for business 7 days a week. We also went with their recommended Solicitor, Abby Smith at 'Cook-Taylor Woodhouse'. (See separate reviews for solicitors) For the quality of service - I highly recommend anyone reading this to put your trust in George Bontoft & his team to sell/buy your property. Both estate agents's and solicitor's fees were very reasonable. We have already recommended them to our (now ex-) neighbours - who have now put their flat on the market with Robinson Jackson, Belvedere branch. Good luck and best wishes to George and the amazing team he has! We hope you will be no.1 top Estate agents for a very long time, as it's well deserved!

Kim-Thùy · 25 July 2024

★★★★★ 5/5

Google

Dealt with Charlie, Sharon, Jane and George for my purchase. Great correspondence all the way through. Thank you

Decline · 22 May 2026

★★★★★ 5/5

Google

We had an excellent experience with Robinson Jackson Estate Agents ! The team was professional, knowledgeable and friendly. Communication was always clear and prompt and we felt genuinely supported throughout the entire process. Really happy with how everything turned out and wouldn't hesitate to recommend this agency to anyone looking to buy.

Krasimir · 13 December 2025

★★★★★ 1/5

Google

Please, please don't be fooled by the positive reviews around here. Spare 5 minutes of your life and read this through so you won't find yourself in our situation. Let me explain our experience with them: we were looking to rent a property and found one that was in our budget and met our requirements. Our offer was accepted and we paid the holding deposit and started the reference process. Everything was smooth with HomeLet and we received an email that we now need to pay the advance rent and deposit in full 'TODAY' ( yes, in capitals ) despite we didn't signed the tenancy agreement. Our mistake was that we paid all the above - £3230 and we were told that the moving date will be 30.11.2020. That was on the 25th of November and we informed STACEY GREENWOOD that our current tenancy agreement expires on the 20th of December. 30th came quickly but nothing from them. I was the one who made the call and was informed that due to some issues with the landlords' papers they have to move the date to the 7th of December. We agreed and 7th came. Again, absolutely no contact. Again, I was the one making the call and again, they have to move it to the 14th of December. I then express my concerns to STACEY GREENWOOD but she told me to rest assured that we will be getting the keys before the 20th of December. Do I need to tell you that on the 14th again nobody called ? YES, that is right, nothing. I was the one who called and she told me that 'unfortunately' she doesn't have a moving date for us due to the above problems. Now, imagine yourself near Christmas with a 9 months pregnant wife soon to be mother with no house to move in. I have requested all the amounts to be refunded in full but after 3 days no one replied to my emails. Called 2 time in the office but they just passed me from one agent to another. Got in the car with the same 9 months pregnant wife and drove to their office. They agreed to refund the money but we need to wait a couple of days ( I know, when it is about making the payment it only takes seconds and they are happy to cash in, but when they need to give money back it is a different story ). Caring or respecting the client ? Communicate effectively and send honest information to the client ? THEY DO NOT KNOW THESE MEANINGS. They are just chasing their commission, once they have the money into their pockets may God be with you. This is a honest review and experience which can be backed up with emails and conversations if somebody has a doubt. I genuinely hope you will think twice before using their services.

Radu · 24 June 2021