Trusted Agent profile · Kent
Verified
★★★★★
3,832 reviews across 13 offices and 2 platforms
Robinson Jackson has 13 offices, in Blackfen, Bexleyheath (two offices), Orpington, Welling, London (three offices), Dartford, Belvedere, Swanley, Swanscombe and Bexley (Kent). Together they have 3,832 reviews on two platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Jackson's 13 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe whole experience from start to finish was professional, friendly and easy. We met Ellie first and she showed us around and started the ball rolling...! She was lovely. I then spoke to Ellis, he started the credit process and kept me …
Hi Lisa, thanks so much for your review and your kind words about the team! It's been a pleasure working with you and we wish you the absolute best in your new home. Kind Regards - The Lettings Team
5/5
GoogleI would like to thank all the team st Robinson & Jackson st the Barnhurst Branch for their professionalism in dealing with our move to Horton Kirby I can’t thank you enough. …
4/5
GoogleRobinson Jackson were very pleasant and helpful with information and they found us exactly the type of tenants we asked for. Information was sent to us on a regular basis on e-mails and by mobile. My husband and I are not very au fait …
5/5
GoogleI wish to thank Sarah-Jane Cope for her keen sense of responsibility as an estate agent. She went through with us the awful process of getting back our property and provided us with professional advice and help. Robinson Jackson is lucky to …
Hello Ray, thank you for your review and kind words about Ben. It's been a pleasure working with you so far. Kind Regards, The Lettings Team
5/5
GoogleHavent had such a professional and humble approach from any other agent iv dealt with. Leon made me feel comfortable in my own home, he provided me with great insights into their process and how they will support me when i rent my home. …
5/5
GoogleWould definitely recommend Robinson Jackson. Very helpful and professional and nothing too much trouble. Would particularly like to praise Neil Smith for all his help and patience with my recent sale.
5/5
GoogleWe would highly recommend Neil, Margaret and the rest of the Bexleyheath team. They secured an offer within one week of the house going on the market and provided a very efficient service from open house through to completion
5/5
GoogleBought a property with Robinson Jackson Bexley Heath brach, very happy with the process, I got access to the property a few times while the property was going through, slight delay due to the sellers miss communication but very happy with the process. Tina Rickman was very professional and helpful every time we viewed as well as her team.
5/5
GoogleWe have just sold our house through Robinson and Jackson which took just 12 weeks from start to finish. The team lead by Neil were very professional and helped us through the whole process, I would also like to thank Marcus and Margaret for all their help.
5/5
GoogleFrom our initial meeting with Scott, to our moving day 6 months later, the whole R&J Welling team have been supportive, approachable, professional & patient! Our home was put on the market, had 15 viewings booked, and was sold within the first week. When two months down the line, we had a major setback, because our buyers could not fulfill their mortgage, Scott had our home back on the market, and sold again within the week! This was such a relief to us, as it allowed us to keep the house we had put an offer on. Tony, Scott, Anthony and their sales team all made time for us, and guided us through the stressful process with expertise and friendliness. The progression team Hazel and Adele were also always on the end of the phone, to help us with any questions and to keep us well informed. Towards exchange, they done everything they could to push things through as quickly as possible, to enable the chain to complete to everyone’s satisfaction. The whole team from start to finish done a great job. We have had excellent service and support from R&J, and send our thanks to everyone involved. We would recommend R&J to anyone who is looking to buy/sell a house in the Welling area. Sharon & Craig
5/5
GoogleI have recently bought a house in Sidcup and Natalie and her team provided exceptional and dedicated support. It was a pleasure working with them. I would highly recommend Robinson Jackson Sidcup & Blackfen to anyone buying or selling a property in the area and looking for efficiency and professionalism. Bianca
Hi Bianca, thank you so much for your kind words. We hope you are happy in your new home. Kind Regards Natalie, Andy and all the Team @ Robinson Jackson Sidcup & Blackfen
5/5
GoogleWe have purchased a house through Robinson Jackson Sidcup & Blackfen and all of the team were so helpful and amazing through the whole process! Every email and phone call they were very polite and helpful and did all they could to help us if we had any issues. Thank you to all of the team for your hard work and would 100% recommend! Thanks again, Jo & Cam
Hi Jo & Cam, We are all so glad we got you moved in to your new home, sending you our best wishes and hope you are happy there for many years to come. Kind Regards Lauren, Stephanie and the whole team @robinsonjackson-sidcup
5/5
GoogleI just completed on a property I found through Robinson Jackson in Plumstead. From the first viewing right through to the day of completion I cannot thank them enough for all they did. Constantly keeping me informed and their friendly and personal approach made a stressful time much easier! They were Awesome!
Mark thanks so much for the kind words. You were equally as helpful to us and did all that you needed to. I hope that you are happy in your new home and if you ever need us again we would be delighted to help. Best wishes, Spencer
5/5
GoogleI was really impressed with the service Danielle and Theo provided when selling my home. From start to finish they were professional but friendly and caring. They gave me the opportunity to explain my situation and what I needed moving forward and they helped me to achieve the right outcomes. Danielle was great at marketing my house and Theo did a fantastic job with the viewings! I have also found the rest of the team working to support the sale going through. Stephanie and Sam stay in contact via email with regular updates, which is very reassuring. Thank you everyone!
5/5
GoogleA huge thank you to Tony, Anthony, Scott and the team. They were professional and dilligent with the way they worked and found us a fantastic buyer very quickly. The booking of the viewings was seemless and wihtin days we have interest and viewings lined up. Hazel was our sales progressor and this was a big selling point for us because we wanted to be sure there was a dedicated person to help support us through this sale and Hazel was exactly that. We hit a few speed bumps along the way as expected with the sale of a leasehold flat but with the help of Hazel and the team in Welling these were quickly rectified and sailed through to completion without the need for me or my wife to be disrupted from our working lives. Thank you all at Welling Robinson Jackson. It is clear to see why they are the best in the business.
5/5
GoogleRating only, no written review.
1/5
GoogleWasn't impressed with the tone and how unhelpful the person was that answered the phone. I think I'll stick with agents who treat people with more respect.
5/5
GoogleThanks to Neil and the team… pleasure to deal with and really make you feel like a valued customer.. don’t get that too often.. 👊🏼 …
5/5
GoogleGreat service provided by Neil and the team. Kept us updated with all aspects of our move making the whole experience far less stressful than we were expecting. Thank You!
5/5
GoogleThe team were always proactive. They gave us great advice, helped us at every step through to completion and made the moving experience less stressful. Thanks everyone.
5/5
GoogleVery happy with the team at this branch. Very professional and responsive. Neil Smith in particular worked really hard for us and our purchase, and I can’t recommend enough.
4/5
GoogleNeil was a great help when he referred me to a mortgage adviser, and also kept in touch making sure every thing was going well along the way !! Great customer care will use again 😀 …
5/5
GoogleWe would highly recommend Neil, Margaret and the rest of the Bexleyheath team. They secured an offer within one week of the house going on the market and provided a very efficient service from open house through to completion
5/5
GoogleWords cannot describe how pleased we are to get the house we wanted. A big thank you and sincere gratitude to Neil Smith (Bexley branch) for everything. Neil lead the whole process for us right from the viewing stage to handing over the keys. It was a very painful process as there were serious complications with the tenants in the house we were buying but Neil managed to communicate and negotiate with the tenants which led to them moving out. Neil kept us updated through out the process - he went over and beyond what is expected of an “estate agent”. It felt like he is buying a house for himself with the amount of effort he’d put in for us to get the house before the deadline. We must appreciate Neil’s patience and how he handled the whole process is genuinely plausible. He never over-promised anything and always gave us the confidence that he’s is on the case, and he really was. He is gentleman and I wish there are more people in property market just like him to make things happen. Once again, thank you Neil.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Jackson is among EA Masters 2026 winners.
EA Masters winners in six years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2026.
EA Masters by year, 2018 to 20222022 11 Gold across 11 branches EA Masters 2022 winners
2021 12 Gold across 12 branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Blackfen has the most, with 655 reviews rated 5.0 out of 5, followed by Barnehurst with 528.
The 13 Robinson Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Blackfen won Platinum, Orpington won Gold and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 26 other industry awards since 2018.
