5/5
GoogleRating only, no written review.
Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
Moginie James Estate Agents in Roath, Pontcanna, Cyncoed and 2 more
★★★★★
1,565 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,565 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers114 reviews
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
Buyers89 reviews
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
Landlords73 reviews
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
Tenants91 reviews
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Our offices
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
- Moginie James Estate Agents Roath92 Albany Road, CF24 3RS638 reviews · 471 on Google (4.5)15 in the last 90 days
- Moginie James Estate Agents Pontcanna12 Sneyd Street, CF11 9DL498 reviews · 338 on Google (4.7)7 in the last 90 days
- Moginie James Estate Agents Cyncoed293 Cyncoed Road, CF23 6PA415 reviews · 310 on Google (4.7)5 in the last 90 days
- Moginie James Estate Agents Beck CourtUnit 3, Thorens House, CF23 8RP126 reviews · 6 on Google (4.3)0 in the last 90 days
- Moginie James Estate Agents Cathays51 Cathays Terrace, CF24 4HS40 reviews · 3 on Google (2.7)0 in the last 90 days
Latest reviews from every Moginie James Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
5/5
GoogleThanks Moginie James for your help, have been looking for an apartment for a month now and when I found maginie James it took just a week to get an apartment, now am in my new home, Thanks Joan you where so helpful to me.. Thank you
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThe service we were given from Joanne with our move with moginie James was great was constantly updating us on changes and news regarding the property would highly recommend talking to Joanne with any upcoming issues you're having
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleReally helpful and accomodating! Jamie and Joanne were lovely, many thanks!
5/5
GoogleBrilliant service from all at Moginie James. From initial inspection to sold in under a week was very impressive. Slick, professional service from Chris, Liz, Claire and all of the team. Very happy customer.
1/5
FacebookTerrible maintenance service. Reported a leak on 29th September - still no visit or fixing done. in contact via email but no-one is being pro-active. Apparently this is an issue that's happened plenty of times before so this issue should really be resolved before the next tennant moves in.
Agent replied
Hi Geraint, Thank you for getting in touch. I am aware that contractors have attended the property as requested multiple times, once even on Christmas Eve. However, each time you have either not been at the property or you have left your dog inside th…See more
1/5
GoogleRating only, no written review.
Agent replied
Hi Diane, thank you for taking the time to review us - we cannot locate a client record with your name on our system, and as we take all real customer feedback incredibly seriously, we would love to learn more about you and why you felt our 5-star service was anything less than this so that we can be sure to learn from it in the future. If you could please email homelife@moginiejames.co.uk with further details, we would be most grateful so we can verify you and investigate further. Regards, The Moginie James team.
5/5
GoogleRating only, no written review.
5/5
GoogleHelpfull with all my queries and questions. Excellent customer service from Joanne. Helped to ease all my anxieties about moving into my new home.
5/5
GoogleI cannot recommend Moginie James highly enough. Having dealt with letting agencies in the past who have had no respect for my privacy, it's been a breath of fresh air to move into a home I feel comfortable and relaxed in. The process of moving house was easy and there was always a member of staff at the end of the phone or on email. When we moved in, there was a bottle of champagne and some cat treats left for us, which was a lovely personal touch. I love my home, I feel my privacy is respected and the team at Moginie James are always so helpful. When dealing with maintenance issues, we always speak to the same person and our issues are dealt with promptly and with the highest level of professionalism. On a more personal level, having dealt with severe anxiety due to rude and inconsiderate past letting agencies, my anxiety has almost completely disappeared since moving home and I attribute this almost entirely to the lovely staff at Moginie James. If you're looking for a letting agency that will help you, be attentive to your needs and always respect your privacy and home, then use Moginie James. They are by far the best in Cardiff!
5/5
GoogleFrom viewing to renting in just over a week! The team at Moginie James are fantastic. Claire did a great Job of answering all the question I had about the property even though she had to rush out last minute on a Monday night to show me around! Jamie was proactive and incredibly efficient gathering all the information and responding to my concerns even though he had to deal with me answering all these questions on a call in the car that had the worst signal. Joanne wrapped up all my references, documentation and did an incredible job relaying my messages to the landlord. All this meant that the team was able to get me into the house within 10 days before my trip to the USA and I cannot thank them enough! A big shout out to Joanne and Jamie for answering all fifty of my calls I made to them throughout the week - you guys are great! I have and will be recommending Moginie James to everyone I know looking to rent in Cardiff :)
Agent replied
Dear Roberto. Thank you so much for your heartfelt comments and many thanks for your thoughtful gift of chocolates which always goes down a treat here in the Pontcanna office! At Moginie James, we work tirelessly to maintain our reputation of getting results for our clients and we couple this with always striving to offer outstanding customer service and we are so thrilled that you were so happy with the experience and we hope this will not be the last! Best wishes in your new home from the Pontcanna Team.
5/5
GoogleM&J found me find a tenant for my Pontcanna flat. Jamie & Holly were awesome from start to finish. Kept me updated throughout the process. Would definitely use again. (???)
5/5
GoogleTheir lettings and management services have been excellent so far and would highly recommend
5/5
GoogleWe used the tenant find service from Moginie James. They were extremely efficient, found us tenants really quickly and set up the tenancy. Hand over to tenant was straight forward and we will definately be using them again next time we have property to let. Highly recommended.
5/5
GoogleExcellent bilingual service from the company, the staff are extremely pleasant and effective. They were very good at keeping in touch regarding the sale of one property and the purchase of another. It was all made extremely hassle-free and painless. I would recommend them to anyone. Very good bilingual service by pleasant and helpful staff.
5/5
GoogleReally good and efficient service offered by Moginie James Estate Agents in supporting me to find my rental property. The whole team where really helpful and made the whole process extremely smooth. Thank you
5/5
GoogleVery professional letting agency, the team have made the whole experience very easy. Would definitely recommend.
5/5
GoogleVery friendly staff and great communication, with regular updates and confirmations of viewings and feedback.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Moginie James Estate Agents and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2020, 2022.
EA Masters by year, 2020 to 2022
2022 3 Gold across three branches EA Masters 2022 winners
- Branch Gold Award (3)EA Masters 2022
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Wales Lettings
Source: EA Masters winners lists, as published, linked by year.
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Questions about Moginie James Estate Agents
Which Moginie James Estate Agents office has the most reviews?
Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 498.
Where are the Moginie James Estate Agents offices?
The five Moginie James Estate Agents offices, by town:
- Beck Court: Unit 3, Thorens House, Beck Court, Cardiff Gate, CF23 8RP
- Cathays: 51 Cathays Terrace, Cardiff, CF24 4HS
- Cyncoed: 293 Cyncoed Road, Wales, CF23 6PA
- Pontcanna: 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
- Roath: 92 Albany Road, Roath, Cardiff, CF24 3RS
What do sellers say about Moginie James Estate Agents?
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
What do buyers say about Moginie James Estate Agents?
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
What do landlords say about Moginie James Estate Agents?
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
What do tenants say about Moginie James Estate Agents?
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Has Moginie James Estate Agents won any awards?
Yes. At EA Masters 2022 its branches won 3 Gold awards. The group and its branches have also won 1 other industry award since 2020.
