Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotMy experience from start to finish was…
My experience from start to finish was professional based on my first phone where I was given a lot of beneficial information on the process of them potentially marketing and selling my house. I came across Manning Stainton while searching for local estate agents on Google. I went a step further and checked out their reviews on trustpilot which helpef me make a decision on the top 3 estate agents to consider going with.I had never sold a house before so information which was provided to me over the phone had put manning Stainton in first place in a list of 2 other known estate agents.The professional lady who came out to do the valuation and take pictures for my house continued on the 5* service by explaining the steps of me selling my house with them and she always asked me if there's anything else what dhe could help me with.This gave me even more clarity.So I decided to cancel all my other appointments with other estate agents and go with Manning Stainton.As soon as my property went live within just a few hours, I received many phone calls each day to arrange a viewing. I wss given the full names of everyone who were coming to view my houseI decided to do all of the viewings myself because I have a dog which isn't so welcoming around strangers and I would arrange 10 minutes before each viewing that my dog be taken out for a walk by my 17 year old son. Which was a brilliant idea because many of the couples who came to view my house wasn't too keen on dogs.I did however move out of my house into my new home before my house had sold and even them Manning Stainton offered to take over and do the viewings because my dog was no longer in the property. I politely declined based on me enjoying doing the viewings myself and engaging in conversations with the potential buyer's regarding my house and the area Wakefield.My house sold on the 18th April 2023 I believe I put my house up forsale at the end of February or at the start of March 2023 (my apologies I can't remember the exact month without going through all my emails).After my house was sold Manning Stainton kept intouch via phone, text messages and emails.I would recommend this estate agent because they value their customers and provide a 5* service. I never needed to ring up their office for updates they always got intouch first.Thank you to everyone at Manning Stainton for making my first time of me selling my house hassle and stress free.
CARLA · 21 June 2023 · Manning Stainton Leeds
★★★★★ 5/5
TrustpilotExcellent, Professional service
Excellent service and communication from Nicola, Alex and Lesley at Wortley and Pudsey branches of Manning Stainton. I can't recommend them highly enough. Professional, friendly and very informative. The sale of our property was made easier with the guidance of Lesley Alexander who helped us every step of the way and advised us. Not sure we could have done this without her. Thank you.
Mrs · 20 June 2023 · Manning Stainton Leeds
★★★★★ 5/5
TrustpilotI love there service
The way there staff attended to me was so nice and impressive and even how they spoke to me on the phone was so lovely.
Mrs · 20 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Thank you for leaving such a kind review, I'm pleased to read you had such a good experience!
★★★★★ 5/5
TrustpilotThanks again Laura!
After a long period of looking for a property in a matter of just over 1 week we had had an offer accepted! Laura was excellent throughout the process and came back to me within 20 minutes of offering and contacting the vendor.
Peter · 19 June 2023 · Manning Stainton Leeds
★★★★★ 5/5
TrustpilotThis is the 4th time we have used…
This is the 4th time we have used Manning Stainton in Morley and each time has always been as good if not better than the first time. They really do set the standard for Lettings and Sales. The branch Manager was knowledgeable and personable and he should take great pride in his Staff team. Thank you.
Mr · 19 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Hi Paul, thank you for taking the time to leave us such a great review. It's really pleasing to hear you were so impressed with both departments. Thanks, Andrew
★★★★★ 5/5
TrustpilotMannings were great
Mannings were great, the buyers stalling spoilt the experience
Mr · 18 June 2023 · Manning Stainton Leeds
★★★★★ 5/5
TrustpilotI was kept informed at all times about…
I was kept informed at all times about viewings on text messages and my house was sent out to lots of clients on your database
Kathryn · 18 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Thanks alot Kathryn
★★★★★ 1/5
GoogleThink like a few of the reviewers have said they need to address how they deal with people, Having a difficult time with my deceased Dad's house - they're selling the property. Had a call from a lady who had a vile and aggressive attitude. Didn't even introduce herself. Dived right into having a go about things. Really? This is how you talk to people? I've been pleasant and respectful, may be an idea to treat people the same in return. Plus it's very unprofessional. Also they didn't even bother informing us the sale hadn't gone through, I saw it was back on the market on Rightmove! What the hell?!
Anna · 17 June 2023 · Manning Stainton Leeds
Agent replied · 16 June 2024
Hi Anna, we are really sorry to read this. It would be great to get some further information from you if possible so we can look into this for you. Please can you email us at reviews@manningstainton.co.uk so that we try and help resolve this negative experience
★★★★★ 5/5
GoogleManning Stainton we’re amazing from start to finish. They got us much more for our house than we expected and were brilliant the whole way through. We had so many problems with our solicitors but Simone Mohamed went above and beyond to ensure everything got sorted. I don’t think the sale and purchase would have happened if it wasn’t for the hard work of Simone. We would definitely recommend Manning Stainton.
Kate · 17 June 2023 · Manning Stainton Leeds
Agent replied · 16 June 2024
Hi Kate, Thank you so much for a lovely review. So glad Simone was helpful for you!
★★★★★ 1/5
TrustpilotOn Thursday 15th June my offer was…
On Thursday 15th June my offer was acceptedClose of business 16th June I hadn't received memorandum.of sale so I chased It turns out another party put a higher offer since my offer acceptedI have withdrawn I won't enter a bidding warGood luck to vendor
Bethany · 17 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Hi Bethany,I’ve spoken to the team at Wakefield to find out what happened. I can totally understand your frustration but sadly when another party comes forward with an offer we are duty bound (by law) to put that forward even if another offer has just been accepted. It is of course then the sellers decision who they want to proceed with but I am really sorry that it has caused you to lose out this time round. If myself or my team can be of any more help please let me know at mm@manningstainton.co.uk.Best wishes Mark Manning
★★★★★ 5/5
TrustpilotRegular updates
Regular updates, lots of support and going above and beyond to help find our new home
Sohrob · 15 June 2023 · Manning Stainton Leeds
★★★★★ 1/5
GooglePoor experience. Ordered an item that I wasn't happy with when it arrived. No attempt to remedy the situation and I am not the only person who has had this identical issue from within my organisation.
Craig · 15 June 2023 · Manning Stainton Wortley
★★★★★ 5/5
TrustpilotThe best estate agents I have worked…
The best estate agents I have worked with so far! Both the sales and property management teams are fantastic.
Priyank · 15 June 2023 · Manning Stainton Leeds
★★★★★ 5/5
TrustpilotI have used Manning Stainton five times…
I have used Manning Stainton five times now, and the service is constant.The staff at the Morley office are always “ On the ball”.
Rod · 15 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Hi Rod, glad to read you were pleased with our service!
★★★★★ 5/5
TrustpilotVery friendly
Rating only, no written review.
Mrs · 15 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Thank you for the positive review!
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, very friendly and helpful people - it was a real pleasure to deal with Charlotte and Gloria :-)
Customer · 15 June 2023 · Manning Stainton Leeds
★★★★★ 5/5
TrustpilotVery courteous staff
Very courteous staff, well detailed and professional in dealing with clients.
Mr · 14 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Great to read you were happy with the service!
★★★★★ 5/5
TrustpilotRenting
straight forward transaction and always giving an update.
Mrs · 14 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
thank you for the positive review!
★★★★★ 1/5
TrustpilotLooking to rent my property
Looking to rent my property, I called the Horsforth branch of Manning Stainton on Monday 12th June and was greeted by “hello?”, to which I then had to ask “is this the estate agency?” to which he replied quite abruptly “yeah”. I felt with that kind of attitude when answering the phone they either don’t want the work or just don’t want to answer the phone at all. Didn’t fill me with hope and definitely did not make me want to rent my property through them, imagine if my future tenants were greeted like that!
Alistair · 14 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Hi Alistair, Im really sorry to read your review and will be picking up your comments with the Horsforth office. We have an agreed standard on how we greet our customers but clearly this hasn't happened for some reason in this instance. I can assure you we take the standards of our team very seriously and so if there was an opporutnity to try and restore your faith then please do get in touch and send me an email at mm@manningstainton.co.uk. Best WishesMark Manning
★★★★★ 1/5
TrustpilotDidn't turn up to the viewing.
They didn't turn up to the pre arranged viewing, no notice. All sorts of gibberish about deadlines for 'best and final offers' but didn't turn up. Do they think we're still in a property boom ?
Robert · 14 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Hi Robert, Ive spoken to the team and we are really confused by your review. We have a viewing arranged in our diary which we confirmed to you on a text which was on the 14th June (yesterday) at 16.45. Our team attended the property at 16.35 and he was able to wait for 30 minutes but you didn't arrive at the agreed and confirmed time. Given your review I can only assume there must have been some confusion or mix up. Ive asked the team to give you a call this morning to try and sort things out. Best wishes Mark ManningJust as a follow up I understand the team have now called but have been unable to speak to you on the phone. You have of course sent a message and whilst we can very much accept we arent in a property boom there are still occassions where properties can recieve multiple offers and we have have always felt the best and fairest way to deal with this is to ask for 'best and final offers.' We are sorry if this has caused you an issue and hope we are able to help you again in the future.
★★★★★ 5/5
TrustpilotWe had a lovely experience with Lesley…
We had a lovely experience with Lesley Alexander. She stood for us and fought for things to ahead until the end. She has been an amazing advocate, l will recommend her service to my property investors in Leeds.
Miriam · 13 June 2023 · Manning Stainton Leeds
Agent replied · 15 June 2024
Thank you for your 5* review! We appreciate your comments.
★★★★★ 5/5
GoogleThe best real estate company I have ever dealt with. Very professional, experienced and helpful agents . If you need someone caring and supportive for the entire process ,answering all you queries then Debbie is your person, highly recommend.
Ana · 10 June 2023 · Manning Stainton Pudsey
★★★★★ 1/5
GoogleRating only, no written review.
Leo · 9 June 2023 · Manning Stainton Wortley
★★★★★ 5/5
TrustpilotAmy at Manning Stainton Pudsey helped…
Amy at Manning Stainton Pudsey helped negotiate the sale of a property. She was very knowledgeable during the viewing and responded quickly to my questions. Would 100% recommend.
Laura · 7 June 2023 · Manning Stainton Leeds
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
