5/5
GoogleNatalie was thorough and professionalPositiveQuality, Professionalism
Trusted Agent profile
Verified
Ludlowthompson estate agents in London
★★★★★
3,465 reviews across 8 offices and 1 platform
Ludlowthompson has eight offices, all in London. Together they have 3,465 reviews on 1 platform, rated 4.7 out of 5 overall.
Our offices
Ludlowthompson's eight offices, most reviewed first. Each has its own page.
- Ludlowthompson Kennington/Oval4-6 Clapham Road, SW9 0JG870 reviews · 870 on Google (4.7)13 in the last 90 days
- Ludlowthompson Finsbury Park8 Blackstock Road, N4 2DL712 reviews · 712 on Google (4.7)6 in the last 90 days
- Ludlowthompson Docklands3 - 5 Dock Street, E1 8JN594 reviews · 594 on Google (4.7)4 in the last 90 days
- Ludlowthompson Tooting62 Tooting High Street, SW17 0RN500 reviews · 500 on Google (4.6)4 in the last 90 days
- Ludlowthompson Dulwich81-83 Lordship Lane, SE22 8EP402 reviews · 402 on Google (4.7)3 in the last 90 days
- Ludlowthompson Lewisham / Greenwich258 Lewisham High Street, SE13 7LB264 reviews · 264 on Google (4.6)0 in the last 90 days
- Ludlowthompson Acton172 High Street, W3 9NN101 reviews · 101 on Google (4.2)0 in the last 90 days
- Ludlowthompson Kilburn/ West Hampstead381 Kilburn High Road, NW6 7QE23 reviews · 23 on Google (4.4)0 in the last 90 days
Latest reviews from every Ludlowthompson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleReally prompt service and Natalie Grazioli has been really helpful and efficient in making appointments and replying to our queries. Thanks Natalie!PositiveProfessionalism
5/5
GoogleI had viewings with Roy and Natalie, both very professional, polite and great to work with.PositiveProfessionalism
5/5
GoogleExcellent knowledge of the market and of the local area ! Highly recommend Natalie Grazioli, frankly the best agent, very helpful along the way and very knowledgeable of the real estate markets.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleStay away from these fools. They don't know what customer service is were not helpful during my entire tenancy. From showing a misleading flat to never holding the landlord accountable for repairs. You'll lose money if you go with them.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had a viewing with Vijay and the contact was perfect, very polite and responsive. He also provided advices in regards of thinks to do around the area.. Thank youPositiveResponsiveness, Quality, Professionalism
5/5
GoogleIt was refreshing to engage with Jack H on my property search, he went above and beyond to help me and was incredibly responsive throughout the process. I’d recommend working with him.PositiveResponsiveness, Professionalism
1/5
GoogleThis review is simply for the Ludlow Lettings arm at this branch. Be weary and careful that Lettings will/have moved the following costs they used to charge tenants over to the landlord (as recent government changes/legislation prevent them from charging the tenants): 1. Tenancy Set Up Fee - £229+VAT. Includes an ARLA regulated Tenancy Agreement and the set-up of the tenancy. 2. Referencing Fee - £189+VAT. Ensures that the tenants have been fully referenced including Right To Rent checks. Other more trusted agencies in the area, have not tried to do this and as stated, it seems Ludlow Lettings have done this because lettings agents are no longer allowed to charge tenants these type of fees, so they have put the fees on landlords. I was provided the following advice form other lettings agents in the area: ** Tenancy setup fee "is made up" - you can opt to use your own tenancy, all tenancies are the same and valid in the court I was advised by one of the more trusted lettings agents in the area. ** Reference fees have always been charged to the tenants. But now Lettings agents can’t charge tenants. So now, unbelievablably Ludlow lettings is asking you as the landloard to pay this. Wishing you the best of luck on securing a more trusted lettings agent as both a landlord or a tenant.
Agent replied · 24 June 2023
Dear C AD Many thanks for your above review and we’re sorry to read about your experience with the Lettings Team. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at customerservices@ludlowthompson.com confirming the property address this relates to. We’ll then ensure that you receive a comprehensive reply. Kind Regards Jacob Burston Lettings Manager ( City/Docklands)
5/5
GoogleI have been dealing with Natalie Grazioli who I would highly recommend. She has shown us a few properties now and each time has been on time, professional, friendly, and very knowledgeable on the local area.PositiveResponsiveness, Professionalism
5/5
GoogleVery happy with ludlowthompson. Amirah Elmahdy was very professional, friendly and responsive. It's been a pleasure dealing with Amirah. Also, the property has been professionally cleaned which it has been very much appreciated (during covid-19 pandemic). Great service. Recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service and prompt response. Although the arrangement did not work out in the end but I was pleased with their services and the patience they showed in answering our questions. I spoke to Conor Bunn and he was always prompt in following up from both sides. I wish them the best.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleIt was difficult to rent the flat during this covid period but Jake from ludlow thompson gave me every confidence and told me not to worry. Ludlow managed to get many viewing and I was happy to say that Jake kept his word and delivered. Very happy.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleDealt with Hassan Bacchus on letting of flat. He was very professional and polite. Also was quick on responses to my emails and provided an efficient and quick service, let out the flat in real quick time despite Covid environment.PositiveResponsiveness, Professionalism
5/5
GoogleI had a viewing with Amirah. Must say very polite, reliable and professional. Even though I didn’t choose the flat she was very assistive and helpful in my long search for a flat. 5 Star service!PositiveProfessionalism
5/5
GoogleI had a fantastic experience with the Docklands Ludlowthompson team. Conor was especially great to work with - his professionalism combined with his incredibly personable style has insured that I highly recommend him to do business with, in addition to the wider team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had a great experience working with Hassan. He has helped us from the moment we asked for a viewing and even after we received the keys to the apartments. During the viewing, he knew all of the details about the property and the area.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleIt was a pleasure appointing Ludlowthompson, they dealt with everything very professionally, special thanks to Emma Nettleingam the sales manager, thank you for being patient and selling my house for me. Also a special thank you to Natalie Grazioli for being very polite , friendly and professional at all times, being there for us throughout the process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJust wanted to say a huge thank you to Vijay who helped me on my property search. I called Ludlowthompson to enquire about available properties for rent, he dealt with me in the most professional manner. Listened to my requirements and presented me with options that would work FOR me. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI had an appointment with Hassan Bacchus from Ludlowthompson Docklands. He was very friendly and drove me to all the places I requested to view. He even took me to view some additional places he though I would be interested in that were not on my list initially. Eventually I was glad to find somewhere ideal, and Hassan helped me further by delivering a quick offer from the landlord for this competitive flat. On top of that the communication with the team and their legal advisors was quick and effective, and I managed to secure my offer in no time. I’m more than satisfied with Hassan and his team’s service and I would hire Ludlowthompson again in the future should I have the need.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe met Natalie to view two properties on 23/6/20 and was very impressed with her customer focus and honesty. She was knowledgeable and sincere in her appraisal which was hugely appreciated.PositiveResponsiveness, Professionalism
5/5
GoogleI was looking for a flat before the holydays and my friends told me about a place managed by Ludlowthompson Docklands. I had a quick call and the next day I had a viewing organized by Amirah. She was great from start to the end of the process. Professional, reactive, she contacted the landlord to make some changes in the flat I my request before moving in. Hats off to her as she was able to also managed my stress by giving me answer to my (numerous) questions. Was also present when I moved need I needed some clarification. I am overall really satisfied by her work.PositiveResponsiveness, Professionalism
5/5
GoogleWe purchased our property through this agency and everything went smooth. Our agent Conor was really reactive and patient. He did help us through all the questions and doubt we could have. We are happy of the service and we recommend it.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHassan was very helpful. He responded quickly to our queries and provided important information swiftly. We ended up finding a property to rent quite quickly and the advice he gave us was excellent. I recommend him highly.PositiveResponsiveness
5/5
GoogleSpecial thanks to Vijay for being incredibly friendly, responsive and proactive. He was very professional and knowledgeable about the flat and area when we had our viewing and is very hard working and going the extra mile, even after working hours! Highly recommended!PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ludlowthompson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Ludlowthompson
Which Ludlowthompson office has the most reviews?
Kennington/Oval has the most, with 870 reviews rated 4.7 out of 5, followed by Finsbury Park with 712.
Where are the Ludlowthompson offices?
The eight Ludlowthompson offices, by town:
- Acton: 172 High Street, London, W3 9NN
- Docklands: 3 - 5 Dock Street, London, E1 8JN
- Dulwich: 81-83 Lordship Lane, London, SE22 8EP
- Finsbury Park: 8 Blackstock Road, London, N4 2DL
- Kennington/Oval: 4-6 Clapham Road, London, SW9 0JG
- Kilburn/ West Hampstead: 381 Kilburn High Road, London, NW6 7QE
- Lewisham / Greenwich: 258 Lewisham High Street, London, SE13 7LB
- Tooting: 62 Tooting High Street, London, SW17 0RN
Has Ludlowthompson won any awards?
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and London won Trusted Agent.
