5/5
Googlevery helpful did all they could to make move a smooth as possible would recomend 100%
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services reviews in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleBilal Raqeeb is an asset to the company from start to finish he has helped me get this property for me and my family and he is very fast and efficient and gets things sorted quickly. Thank you very much Bilal for all your help I will 100% recommend you to others!!
4/5
GoogleI appreciate that the company follows due protocol and maintains reliability and transparency in its contracts, as these are qualities I value. That said, the referencing and approval process takes longer time than necessary, which creates difficulties. In addition, it seems that personal circumstances are not always taken into account when gathering references or handling requirements. While I understand the importance of adhering to procedures, a more flexible approach that considers individual situations would make the process more supportive and efficient. However, I commend Malik, for going out of his way to make adjustments whilst still maintaining professionalism. Also for being very kind, supportive and patient. He is a good customer agent.
1/5
GoogleI do not recommend this rental agency. I have dealt with rental agencies before, but I have never encountered one as unprofessional and arrogant as this one. My wife called them earlier to rent a house, and they spoke to her in a very bad tone and on top of that, they were racist to her. After hearing our names, Mr. Agent Daniel told her that we could not afford to rent and hung up the phone in her face. I do not find this at all professional.
Agent replied · 2 September 2025
Hello my name Is Richard I am the manager. I have spoken to the member of staff you have named and he is mortified that you have called him racist. I would like the opportunity to discuss this in person. Please can you contact me in the office on 01582 616263 option 1 to see if we can rectify the situation and perhaps assist you. Many thanks
5/5
GoogleReally helpful and effective service from Malik Miah. Thanks alot!
Agent replied · 2 September 2025
Hi, Zainab Dar! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleGrace was amazing! She helped us get an engineer out quickly to sort our water leak and kept everything super easy and stress-free. Really appreciate how helpful and kind she was throughout the whole thing.
Agent replied · 2 September 2025
Dear Ahsan Iqbal We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMelika Boyd Hamilton has been an absolute angel and is extremely kind and listened to my concerns today She did what she said she would do and was efficient in doing it
Agent replied · 13 April 2026
Dear Lorraine Early We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleRating only, no written review.
5/5
GoogleThanks to Malik for his attention to detail and responsiveness. Everything was handled efficiently and promptly.
5/5
GoogleBilal raqeeb is a very attentive and helpful agent. He is great to deal with for a newcomer to UK in finding new house to rent. Blessed to get him as my agent
Agent replied · 2 September 2025
Dear Muhammad Arif Azis We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBillal has been supportive throughout the whole renting process. He is nice, polite and helpful. I would highly recommend leaders to others because of the support I have received from Billal to find my rental property.
1/5
Googleshockingly bad, waiting for 3 weeks now without a message on what is happening
Agent replied · 21 March 2024
Dear Rinnert Van Den Bergh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleNo one replies to your emails, you have to go in person and still nothing gets resolved.
5/5
GoogleThe experience with Lillian was awesome and she was really helpful in renting the property. I will always recommend leaders letting agency as the first choice if you need to rent or buy a property.
5/5
GoogleThe whole leaders team was so helpful most especially Bilal Raqeeb. He made it easy for me and my partner to meve into our new home, the move in date was on short notice considering we had the credit and background checks and he made sure … More
5/5
GoogleCompleted on our home last week and wanted to say Joe was always very helpful in managing our purchase. Would recommend!
5/5
GoogleBilal Raqeeb was really professional and patient. If there’s more than 5 star review he deserve it.
5/5
GoogleI had a property inspection today with a young gentleman. He was absolutely wonderful..very courteous and respectful. An credit to your company. Unfortunately I didn't get his name..please pass on my respects to a very delightful young man..(as we discussed..looks younger than he is )...new review 😀. Had a visit today from ctb property services regarding an immersion heater problem. Mr Hobbs attended at time agreed. He was polite, courteous, well mannered and very cheerful and confident he could sort the issue. He absolutely did! Diagnosed the problem within minutes. New thermostat and new switch needed as loose connection. I now have hot water! Thank you very much Mr Hobbs 😀
Agent replied
Dear June Watts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMr.Malik supported my new tenancy and happy to be with leader
1/5
GoogleRating only, no written review.
5/5
GoogleI have dealt with Melika on multiple occasions and she has been an absolute pleasure to deal with . Very helpful and very professional .
1/5
GoogleStaff are good. Systems are awful. No communication between departments and property management don’t deal with issues quickly enough. Had a permanently open window for 6 months.
Agent replied · 3 June 2025
Dear Andrew Black, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRecently used leaders to rent a property and the team were so helpful with getting the process started and finished promptly and made everything smooth for us! Lillian was so helpful & couldn’t fault them. Thanks a lot.
Agent replied · 22 January 2025
Dear Ryana Belfon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleGood communication, but not perfect.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
