Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEasy to deal with and took the stress away of renting. Would recommend
Dear Dave Michelle, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleEverything process is pleasant. From the viewing to referencing and finnallu moving in. Gustavo really helps a lot!! Highly recommend to go to him if you’re looking for a property
Dear Zhi Lin We greatly appreciate your 5-star review and the time you took to share your experience with Gustavo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Michael Osabutey, Thank you for taking the time to review your recent experience with our Leaders together with Alan Francis Milton Keynes branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleKatie dealt with my move and was knowledgeable and responsive the whole way through
Dear Hannah Hawkins We greatly appreciate your 5-star review and the time you took to share your experience with Katie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleI sincerely feel scammed by leaders. I moved in since July into an apartment and they cannot fix a door bell. It has cost my family but don't seem to care. After multiple calls they keep making false claims of willing to repair it but nothing has been done after 4 months. I really wish there were ways to report such service.
Dear Onyebuchi Emmanuel, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleGustavo is very helpful, highly recommended
Dear Cristina Corodeanu We greatly appreciate your 5-star review and the time you took to share your experience with Gustavo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAbsolutely blown away at the brilliant service, kindness and understanding of Gustavo De Araujo. He deserves more than a raise, he deserves a statue made in his honour lmao- but all jokes aside. If it wasn’t for his guidance and understanding I wouldn’t have my dream home right now. Thank you- really, thank you. (AND THEY GAVE ME A WELCOME PACKAGE IT WAS SO SWEET WITH SNACKS AND VOUCHERS LIKE OKAY)
Dear Virginia Vivi We greatly appreciate your 5-star review and the time you took to share your experience with Gustavo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI spoke with Mel this morning, and she has been an amazing of Support.
Dear Victoria Cudjoe We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleMelika has been an outstanding property manager and a true pleasure to work with. From the very beginning, she has been professional, kind, and extremely knowledgeable. She communicates clearly, responds quickly, and always makes sure that everything is handled efficiently and fairly. Any time I had a question or needed assistance, Melika was always there to help and made sure issues were resolved without delay. Her dedication, attention to detail, and genuine care really set her apart. I feel very lucky to have had her as my property manager and would highly recommend her.
Dear Sai Krishna Reddy We greatly appreciate your 5-star review and the time you took to share your experience with Melika. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Fatimah Yaya, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleDaniel was very great with getting me a property
Dear Larisa Ungureanu We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI had a fantastic experience. Daniel was incredibly helpful and went above and beyond.
Dear Oluwatobiloba Ayelabowo We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleI would not recommend this estate agency at all. Their customer service skills are terrible, my brother recently passed away and left me his property to take care of. I decided to rent it out and was recommended this estate agency through a friend. However, from the enquiry I spoke to a lady called Jolanta who was very short (meaning blunt) with the way she spoke to me and didn’t seem to have any sympathy or care about my property. Then she made it very difficult to arrange a valuation, I stated how Saturdays are most ideal for me and she mentioned how I had to do it before 12pm to fit their schedule, I feel this is inappropriate as I am a landlord and it should be a mutual schedule. I was then met by Lillian who was very egotistical for someone who answered “Um I don’t know” to a lot of my questions/concerns. She was twitching and seemed very fake and slimey towards the way she spoke to me. She had also extremely overvalued my property just so her agency could try and instruct it. All of the other Northampton estate agents had it at £1100 while Lillian insisted it must be £1500. I think she was trying to justify their management fee to me. She then never got back to me so I wouldn’t recommend any of them at all, maybe my friend had a different experience.
Thank you for taking the time to share your experience. We’re disappointed to hear that we fell short of your expectations during such a difficult time. Your feedback about the communication, scheduling, and valuation process is important, and we will address these concerns internally to ensure they don’t happen again. However we are struggling to link your review to a property, person or incident we can refer to. If you would be open to it, we’d appreciate the chance to discuss this further and see how we can make things right. Please email or call branch and ask for Matthew.
5/5
GoogleFaith was very supportive and helpful during the application process. Thank you!!
Dear Ioana Hodan We greatly appreciate your 5-star review and the time you took to share your experience with Faith. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI recently have been communicating with Bethany Senior Property Manager and she has been top notch. Ever since she took over the position she has been very cooperative and helpful. Sorted my parking issue and working on my electric digital meter thing as well. She is a real asset to the team!!
Dear Imtiaz Hannan We greatly appreciate your 5-star review and the time you took to share your experience with Bethany. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSavannah is always on top of things and I trust her to look after me and my tenants fairly and professionally.
Dear Caroline Williams We greatly appreciate your 5-star review and the time you took to share your experience with Savannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGustavo facilitates service in very best professional way to my move-in to new place. I am happy with his service. He is polite and responsive. Thanks!
Dear Mahendra Pratap Singh We greatly appreciate your 5-star review and the time you took to share your experience with Gustavo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
GoogleFriendly and helpful people who are willing to get the things you needed sorted asap! Especially Melika !
Dear Rebecca Nolan, Thank you for your 4-star review! We're delighted to hear that you had a … More
5/5
GoogleA good letting agency with great staff, also appreciate staff Melika regarding sorting out my boiler related issues
Dear Joy Oshowole We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleRating only, no written review.
Hello Joana Asenso Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleMelika is always a pleasure to talk to. She takes the time to call me when issues arise and helps me find the best way to deal with matters which is really appreciated.
Dear Sharon We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI have been very impressed by the professionalism shown by Mel. Thank you.
Dear John Peerless Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleRating only, no written review.
Dear, Isabella Osuagwu! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleHave been dealing with bilal for the past week, didn’t have much time and needed a property asap. Everything was done quick and efficiently with great help and care. Amazing service!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
