5/5
Rating only, no written review.
Agent replied · 11 January 2025
Hello Tessy Anthony Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on The Trusted Agent
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Hello Tessy Anthony Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
4/5
Malik Miah is highly professional, he represents the company well, I lovely the prompt response from leaders which makes the whole process of finding a house and doing the paper work seemless.
Dear Chukwuemeke Onyeagu, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
Thanks to their expertise, I was able to find a place quickly and without stress. I highly recommend to anyone looking for a reliable and efficient agency to help with renting a home! Finally, special thanks to Faith Graham for your excellent work for making the process of my application so simple and smooth.
Dear Arash Shokohi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Diana was Very cool and patience and happy to help at each every time you contact her
Dear Pavan Srisai Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Rating only, no written review.
Dear Donald Miller Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Rating only, no written review.
Dear Oluwatoyin Tunrarebi! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
Rating only, no written review.
Dear Ayo James, Thank you for the great review of our Leaders Estate Agents Luton team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
Bilal was very kind and helpful in assisting with my move
Dear Nakabuye, We're so happy to hear Bilal was helpful with your move! We look forward to seeing you again in future. Kind regards, Abby Customer Care
5/5
Quick and fast service from Bilal. from the beginning to the end of the process. Best experience on letting with leaders. Thanks Bilal
Dear Frankfurt Oliha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Great experience. Property viewed by Diana who was very professional and guided me through rest of the process.
Dear Abdul, Thank you so much for your positive 5 Star review! We are so glad Diana could help you with viewing a property! Kind regards, Abby Customer Care
5/5
Rented out house in Northampton quickly. Plenty of help and very professional. Pity the rent didn’t come immediately although the deposit did.
Dear Matt Mockridge Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Excellent service.. I really love the property I rented from them.. they have a very nice staff who are easy approachable..thank you
Dear Iweanya Ugo Kkdochukwu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The staff at leaders where super friendly and super helpful whenever I had an issue I called up and it got resolved streight away 10 outta 10 company fast with thr proceedings and really relyable thank you leaders team !!
Dear Pinkybear121 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 10 out of 10 review! Many thanks, Customer Care Team
5/5
they are very friendly and welcoming you.but mr Bilal raqeeb not just welcoming you he really take his time to understand me and to show me the house as a want. thanks for the team well done
Dear Laila Xamato Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Donna, Customer Care Team
5/5
Bilal Raqeeb
Dear Muhammad Sumair Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
**Rating: ★☆☆☆☆** I had a very disappointing experience with this estate agency. I contacted them over two weeks regarding multiple rental properties and attempted to arrange viewings. Unfortunately, despite my efforts, the staff were consistently unresponsive. They failed to reply to my emails and phone calls, making it extremely difficult to move forward with my search. It’s frustrating to deal with such a lack of communication, especially when you're relying on their services. Based on my experience, I would strongly advise avoiding this agency if you're looking for timely and reliable assistance in renting a property.
Dear Ro, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
The process has been far from simple, but Joe Frost has been fantastic throughout.
Dear Cliff Weight Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Bailey was very helpful, informative and has a professional attitude at all times. Pleasant to deal with.
Dear Sarudzai Mudzi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Lilian is friendly, professional and was always reasy the answers my multiple question with patient. even if l come back with the stay question she wont bother. I'do love to see more people like Lilian in the company.
Dear Jacqueline Fiadow Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Good deal with Mr. Malik Miah friendly nature
Dear Kulwinder Singh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Best deal, incredible experience with leaders, especially Malik Miah he has friendly nature. Provide accurate information. Thank so much.
Dear Sarbjit Kaur Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Bilal Raqeeb was a referral from my friend... He explained, communicated and took me through the journey of getting my apartment with ease.. He was committed to understanding my wants and serving me the best way possible.. Perfect customer service!! Great guy!!
Dear Gabriel Olaade Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Bailey was extremely helpful, he helped me throughout the whole process and really went above and beyond. I really would recommend him and leaders
Dear, Aden Okieh! Thanks for the great review! All the best, Customer Care Team
5/5
Bilal Raqeeb has been extremely helpful and professional throughout the renting process. From the initial viewing to signing the agreement and collecting the keys, he ensured everything was seamless and stress-free. He took the time to make sure we fully understood the agreement and was always available to answer any questions or address any concerns we had. His prompt responses and dedication made the entire process smooth and enjoyable. Highly recommend his services, he is friendly and very respectful. He is definately on my christmas list for a amazing service.
Dear Eve Commplished Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
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