Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2014.
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Dear Nick Norkin, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
Googleexcellent services by leaders representative but the letting procedure is very lengthy and annoying, alot of emails, registrations over the span of time, which is quite frustrating. what's done or what's still remaining. it should be one or two sitting max with represenrative with all the list of documents pre sitting provided.
Dear Faisal Naeem Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience with the team as a whole. Morgan was a star, from viewing properties to assisting with the paperwork process. Super friendly and supportive from start to finish!
Dear Lucas House Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbsolutely amazing service and support given by Bilal Raqeeb and leaders letting company. He is always available on call to support right from the arrangements of the viewing to settlement of the documents. His communication is super transparent and easy to understand. Good luck.
Dear Unlimited Arts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the pleasure of working with Bilal Raqeeb to rent a property, and I couldn’t be any more happier from the experience. From the moment I contacted the agency and Bilal answered his expertise and professionalism were evident. Bilal raqeeb was incredibly attentive and took time to understand my needs and was very patient and answered all my questions making the entire process smooth and stress free. Their knowledge was very impressive which helped me make an informed decision. What stood out the most was Bilal’s dedication. He really does put in the time and effort and gives his heart as an agent. He was always responsive and assisted me with many queries I had. He definitely went above and beyond to ensure the smoothest move. Again, I cannot express how great fil I am to Bilal and his exceptional service. I whole heartedly recommend Bilal Raqeeb to ANYONE seeking assistance in renting a property. Thank you Bilal for making this journey so positive and rewarding!
Dear Ajose Ifeoluwa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have rent a single occupancy room from leaders. From the beginning of the process the employees was really helpful and cooperative. Specially Mr. Bilal Raqeeb, he helped me a lot to make the process smooth and get the things that I was expected and needed. Thank you very much Mr. Bilal. I really appreciate and highly recommend.
Dear Abu Shaid Tuhel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbsolutely brilliant customer service from all the team, fully taken care of from start to finish. I’ve dealt with Joshua faller who made everything so easy ! Kevin and Esther were also massive helps Cheers guys
Callum, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards Joshua Pemberton-Simms Head of Property Management
5/5
GoogleThey were really helpful from the start can’t fault them would definitely use them again
Dear Amber Whiting Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZac was very professional and polite and great to deal with. Highly recommend this Agency for Landlords and Tenants.
Dear Mr Hood Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleZach was a fantastic guy throughout the process. From the time enquiries were made till the day key was collected. His level of professionalism was too notch! Great guy through and through!
Dear Adedeji Adeniyi, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleJoanne Kendall, the MK branch manager, is outstanding in just one word. Her consistent patience and support have been invaluable throughout my journey; many thanks.
Dear Mahdi Seify Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlemy experience with leaders dunstable has been amazing!. Their customer service is great and they really know how to look after their customers. I had an amazing letting consultant called molly and she has been great! . Has helped me so much and made my move smoother and made me feel at ease. she has been amazing on this journey and i couldn’t thank her enough!. Very respectful!
Dear Lacey Bradley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Hi Sean Pounds! We're so happy we were able to help you out!
5/5
Googlevery good company! All properties are serviced perfectly and I am happy to work directly with this Agency
Dear Zigmunds Silins Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GooglePoor services, made an appointment for visiting a letting property with this agency at 17:30. we arrived there at around 17:15. Received a call from this agency at 17:30 and told us this property already not available! Wasting our time!
Dear Eric Wong, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Kerry Pettigrew! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleRating only, no written review.
Hello Peanuts Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Dear Bincy John! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleRating only, no written review.
Dear Nicholas Akagha! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleRating only, no written review.
Dear Olalekan Ogungbe, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRating only, no written review.
Dear Custard Pro, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Asmaa Mohamed! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
4/5
GoogleRating only, no written review.
Dear Babatunde Adebayo! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Ekwutosi Patience Ochia! Thanks for the amazing review and star rating! All the best, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
