Trusted Agent profile · Surrey, Hampshire, West Sussex and more
★★★★★
4,586 reviews across 20 offices and 2 platforms
Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Bromley, Chichester, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,586 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Leaders have made the process of buying our first home easy by being helpful and informative throughout the whole process. Ellie in particular was a delight to ...Read the review from buyers
I have been a landlord with Leaders at Waterlooville for some years now- staff are always friendly and helpful, as well as efficient when dealing with problems ...Read the review from landlords
Moved up here from Surrey and these were the guys that were renting the place we found out to us. Professional, Rhys in the office particularly good. We looked ...Read the review from tenants
Leaders's 20 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHave had a great experience with Leaders. They manage a couple of houses for me and everything has always gone swimmingly with them. Susie and Jade have been very easy to work with. Thank you
Dear Oliver Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe will definitely be choosing Leaders in the future! They have been the best letting agent we have used by far. Jade was excellent and kept us informed every step of the way. She really made it a smooth and pleasant process for us, we are extremely grateful. Thank you! :)
Dear Chloe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlways quick to answer and very informative.
We appreciate your positive review about your recent experience with us!
5/5
GoogleI just reserved a property with Mohammed Miah and the process was very fast yet thorough. I'd definitely recommend!
Cesare Camurani, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
1/5
GoogleUpdate: just the worst property management ever. Always need to badger and pester to get anything repaired. Even fire safety issues, nothing happens. Chase chase chase. These people HATE doing their job. Don't believe the nonsense reply below, they don't strive to do anything. Original: Useless. Getting anything fixed takes an inordinate amount of effort. They do the bare minimum. Everything sent at the last minute. Everything needs chasing. I have been chasing a repair for over 13 months that was present when we moved in. If you are a landlord looking for property management services I recommend you negotiate them down, because whatever they're charging you it is too.much.
Dear A R, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleSelwyn and the Leaders team have been great. Good communication and always really helpful.
Hi Emily Bullock, we are very happy to have provided you with such a positive experience!
5/5
GoogleFantastic service at Leaders Forest Hill, they kept us updated every step of the way with our move and we’re quick to respond to the usual questions and queries that come up! I’ll be recommending them to friends and family!
Graham Leese, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Forest Hill.
5/5
GoogleBoth sales and letting teams of leaders forest Hill helped me a lot in the past years. Sales team Rizman and letting team Jenny, Selwyn and Muhammad they are all so considerate and stand in landlords shoes to think the best solution and strategies for us. Their professionalism and kindness are most touching parts for us. Definitely recommend them. And their service charges are reasonable and competitive.
Hi Rene Wang, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleRating only, no written review.
Dear Leigh Pender! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleProfessional and friendly.
Dear Kim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlelovely customer service, fast responses and convenient timings for viewings.
Dear Raquel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGeorgia Vaughan, Property Manager, always provide really kind, fast and useful support. Thank you so much!
Dear Julian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHannah’s been great to deal with during our search. Quickly responds and super helpful.
Dear Hester Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a very pleasant experience doing a flat viewing for a rental property. Setting up the viewing was easy and straightforward. The agent was on time for the viewing and was very friendly.
Dear Sarah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleReally disappointed. Since 1 year I am in this property the haven't connected the electricity meter to the UK provider. Totally negligence of the Landlord and of the Agency! This is not totally right after paying lots of money. The works should have been done before renting the property and not during my tenancy. They usually to postpone and invent excuses. It's a total failure in my opinion!
Dear Giorgio Lipani, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleIt was really Lovely,Hannah answered our questions and was patient with us. Very pleasant upon approach. We had a good experience. Thank you
Dear Esther Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleNever have I had such a perfect rental experience. Sophie Wootton was a dream through the initial stages of getting me agreed for the property. Once moving in Josie Harding has done nothing but make sure every issue we had was tended to in a very professional and prompt manner. Thank you Leaders!! Five stars all the way!!!!
Dear Gerard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Hello Sarah Banks Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Dear Alexis Tzannes, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Sevenoaks branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleGreat service . Thanks for all your help Steve.
Dear Martin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience dealing with Leaders, mainly dealt with Dominic, who has been extremely helpful.
Dear Josh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleThoroughly recommend Leaders Lettings Agents. This time we were looked after by Amy: professional, supportive and supremely patient with her clients. Thanks Amy!
Dear Dawn, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleAvoid, avoid, avoid! Be aware of the fake reviews and avoid at all costs. I rented with Leaders Sevenoaks for 2 years and they are greedy and incompetent in equal measure. We had been reporting problems at the flat for the duration of our tenure, only to then have to pay for the very same issues we’d been reporting throughout our tenure. Some were serious such as leaks in the living room and some others such as mould. Despite the health and safety concerns they did nothing to address those. Always on the side of the landlord. Their customer service is an absolute shambles, especially Kelly Collins.Avoid if you can..
Dear Albert Colom, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWould like to say how fantastic Laura Court has been sorting out recent issues we have had. She was so helpful with finding someone to replace the boiler the busiest time of year. Laura always got back to me and also kept me updated and informed which helped me and stopped me from stressing out. I feel confident dealing with her with sorting out any issues I might have.
Dear Angela Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Leaders and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 10 Gold across ten branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London has the most, with 1,270 reviews rated 4.9 out of 5, followed by St Albans with 821.
The 20 Leaders offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.
