Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe approached Scott Flanagan who was refered through a friend. He helped us find our apartment in St Albans. Apart from being very smart, professional and always early. His market knowledge was very helpful. We must have been a pain to deal with as we wanted to see everything but he was always responsive and happy to take as soon as possible. Even when we approached other agents because of other listings, he gave us great advise. We are very happy that he found us our apartment in the end and we recomend him to all of our friends and family.
Lewis · 9 February 2018 · Leaders St Albans
★★★★★ 5/5
Google1st class service
It's a refreshing change to finally use a company that does exactly what it says it will do.
Louise is a breath of fresh air and goes out of her way to ensure that the customer is completely satisfied!
Well done 'Leaders'
Gregg · 9 February 2018 · Leaders St Albans
★★★★★ 5/5
GoogleI've been renting via Leaders for a three years and recently moved property, also via Leaders. The Leaders team at St Albans are helpful, friendly, professional and very knowledgeable.
As the letting agent for my previous rental propert,y they were always quick to respond to any problems with the property.
The two moves I've undertaken via Leaders have been professionally implemented and gone without any problems.
I would happily recommend Leaders.
Craig · 9 February 2018 · Leaders St Albans
★★★★★ 5/5
GoogleI have worked with Leaders for years now. In the capacity of a landlord and as a client selling property. In regards to working with them on the landlord side it has been the best experience. I have multiple properties that I have rented and this is one of the best experiences I have had. Louise in particular has been a pleasure to work with, always taking initiative and only contacting me when needed. I trust her judgement entirely and am able to run those properties from another country because of it. In relation to selling a property again it has been the best experience. They advised the right sale price which allowed multiple interested parties and therefore a quick sale. Highly recommend!
Lauren · 9 February 2018 · Leaders St Albans
★★★★★ 4/5
GoogleRating only, no written review.
Stephen · 9 February 2018 · Leaders Weybridge
★★★★★ 5/5
GoogleRating only, no written review.
Callum · 9 February 2018 · Leaders Weybridge
★★★★★ 5/5
GoogleRating only, no written review.
Marcus · 9 February 2018 · Leaders Weybridge
★★★★★ 1/5
GoogleProperty managers team just awful and terrible, the sales staff are nice but the rest of the back office are a nightmare.
Nick · 9 February 2018 · Leaders Weybridge
Agent replied
Hi Nick, we are sorry to hear that you are unhappy with the service you have received from the Weybridge office. We have investigated this and understand that you have a meeting with your Property Manager and the Head of Property Management this morning, who are keen to work towards resolving your grievance. If you would like to discuss this further then please do not hesitate to contact us at customerservice@leaders.co.uk
★★★★★ 1/5
GoogleMy wife and I had very poor experience with Leaders Weybridge; it has been more than 90 days since we left the rented property and haven’t received our deposit yet.
We left the rented property on 19th Feb 2017. It took them more than one month to complete the checkout inventory! When we received the inventory on 22nd March, we were not happy with some of the deductions. This includes £78 for cleaning oversights (i.e. few stains on the floor and lime scale near kitchen sink, not exaggerating) and £78 extension fee. The later was not discussed or explained to us at all in any previous communications. My wife wrote back to the branch on the same day, saying that we are not happy with proposed deductions and we can arrange for the re-cleaning to take place and raise an objection on the extension fee. Then more than two weeks later on 12th April, we received an email claiming that they cannot see a reply from us regarding the agreement for proposed deductions. I attached a copy of my wife’s email from 22nd March to the reply. Then it took them another week to reply and say: “if you are not in agreement go and dispute it”. They didn’t offer any apology for missing our email on 22nd March, for taking so much time to handle this issue, or for not returning our calls. As of 18th May and despite all attempts to follow up on this with the agency our deposit still has not been released (90 days passed). I am not bothered at all about the £156 in dispute. What is really bothering me is this level of unacceptable customer service which has been indeed so disrespectful.
Mounir · 9 February 2018 · Leaders Weybridge
Agent replied
Hi Mounir, we are very sorry to hear that you are unhappy with the service you have received from our Weybridge office. We have spoken to the Head of Property Management who has confirmed that the undisputed portion of your deposit has been released back to you. They have also advised that they have been trying to get in touch with you to assist with the process of raising a dispute with the TDS on the remainder of your deposit, as yourself and the Landlord were unable to come to an agreement re a deduction. We would like to pass along our sincere apologies for the issues you have had with communication with the Property Management team via email, and your comments have been relayed to senior members of staff in the office. Please do not hesitate to contact the Head of Property Management if you would like to discuss this further, or contact us on customerservice@leaders.co.uk
★★★★★ 5/5
GoogleRented again through Leaders. All went well, very pleased
Redkenj · 9 February 2018 · Leaders Weybridge
★★★★★ 5/5
GoogleLeaders found Tenants for me in August and they have been perfect, thank you very much...
Amy · 9 February 2018 · Leaders Weybridge
★★★★★ 5/5
GoogleGreat experience with the Property Management team in Weybridge. Would definitely recommend full management service. Landlord of a Weybridge Property.
Ali · 9 February 2018 · Leaders Weybridge
★★★★★ 4/5
GoogleI rent a number of my Weybridge properties through Leaders and have found them to be thoroughly professional to date; all members of the team are very helpful.
Greg · 9 February 2018 · Leaders Weybridge
★★★★★ 4/5
GoogleThey are very good, fast and reliable to deal with .
They were very helpful on our move , especially we were new in the area and it was a quick turn over
The property was amazing...and we’re so happy with it . We only moved out , for personal reasons
Thank you for everything,...
Angel13_UK · 9 February 2018 · Leaders Weybridge
★★★★★ 1/5
GoogleLiterally the worst estate agent. They fail to respond to emails or phone calls, and fail to abide by the terms of a tenancy agreement drawn up by them. Don't deal with them, it will inevitability end up costing you more than you thought!
Update in response to reply: There is no point in contacting your customer service department, what's done is done and you have let us down, we pointed out to your West Surrey Admin Team the terms of the tenancy and they ignored it. It's clear to see who both you and the TDS work for given how biased you were on the side of the landlord and to contact your customer service dept would just be a further waste of my time given that you won't refund the £550 that we are out of pocket for your failure to abide by the terms of the tenancy agreement.
Chris · 9 February 2018 · Leaders Weybridge
Agent replied
Hi Chris, we are sorry that you feel this way. Please contact customerservice@leaders.co.uk with extra information so we can look into this further for you.
★★★★★ 5/5
GoogleThere is a change of tenant after a very long tenancy and the flat needs refurbishing. Amira has been very helpful and efficient during this time, especially since I now live a long way away. This work is now completed and the flat is available for letting again. Amira has been excellent throughout.
Peter · 9 February 2018 · Leaders Weybridge
Agent replied
Hi Peter, thank you so much for your positive comments about Leaders Weybridge!
★★★★★ 4/5
GoogleI had a great experience with Leaders, particularly Rosie who was very patient and helpful at every step of the rental process! My only feedback would be that the fees aren't particularly transparent but if they get that ironed out it would be a seamless experience! Thank You Rosie and Leaders!
Danielle · 9 February 2018 · Leaders Weybridge
★★★★★ 4/5
GoogleRating only, no written review.
Nelson · 9 February 2018 · Leaders Cranleigh
★★★★★ 5/5
GoogleRating only, no written review.
Edward · 9 February 2018 · Leaders Cranleigh
Agent replied
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
GoogleGreat Agents! Friendly and Helpful!
Daniel · 9 February 2018 · Leaders Cranleigh
Agent replied
Hi Daniel, thank you for taking the time to leave a review. It's great to hear that you are happy with the service you have received from the team in Cranleigh.
★★★★★ 5/5
GoogleAlways very helpful and been great support throughout moving xx
Katrina · 9 February 2018 · Leaders Cranleigh
★★★★★ 4/5
GoogleVery friendly, and well organised people. Thanks guys!
Katie · 9 February 2018 · Leaders Cranleigh
★★★★★ 5/5
GoogleKay at leaders in cranleigh has been fantastic . I have been renting my property for over 6 years . If I have any issues she is more than happy to go above and beyond to help me . I am thoroughly happy with her management !
James · 9 February 2018 · Leaders Cranleigh
Agent replied
Hi James, thank you for taking the time to leave feedback. We are delighted that you have had such a positive experience whilst dealing with Kay throughout the last 6 years, and we look forward to continuing working with you in the future!
★★★★★ 5/5
GoogleKay and her team at leaders Cranleigh are fantastic, they are professional but friendly and were accurate in their communication during the whole process of searching and then finally securing our new home. Brilliant, thank you, highly recommended from me.
Tim · 9 February 2018 · Leaders Cranleigh
Agent replied
Hi Tim, thank you for taking the time to leave a review. It’s good to hear we are getting it right and we are delighted that you would recommend us! We are glad we could assist you and we hope you are very happy in your new home.
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