Trusted Agent profile

King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

4.7

★★★★★ Excellent

2,580 reviews across 15 offices and 3 platforms

King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

2,525

Reviews on Google

All 15 offices

Facebook logo

2.7 / 5

37

Reviews on Facebook

All 15 offices

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Our offices

King & Chasemore's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,525 reviews on Google only. Show every review

5/5

Google

I recently have been dealing with adam from this branch, and I have to say he is by far the best, most professional, polite kind and courteous letting agent I have ever dealt with. He walked me through every step of the process and kept me updated on every peice of information I needed.all this is throughout the covid 19 pandemic. His organisation and how he has adapted to the situation the nation is in right now is outstanding. It's almost as if he has worked through a pandemic before. Amazing fellaPositiveResponsiveness, Professionalism

Adam · 25 August 2020 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations

5/5

Google

My partner and I are very happy that we have found an agency that is actually organised and communicates well. Adam has been excellent, he has consistently followed through and the process could not of gone smoother. Outstanding service. Thank you K&C Jessy SandersPositiveResponsiveness, Quality, Professionalism

Jessy · 25 August 2020 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I found King & Chasemore to be very helpful and even though it took a long time for my property to sell they never gave up. Always telling me about visits, appointments and reports of comments from visitors. I would certainly recommend them to anybody considering an alternative agent or looking for one for the first time. I also thought their brochure was brilliant and full of useful information.PositiveResponsiveness, Quality, Professionalism, Value

TSP · 25 August 2020 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Great services from local branch in Saltdean. I was mainly dealing with Wes and he helped me to find fantastic tenants and sorted out all the papers needed. Minimal involvement from my side. Always very responsive.PositiveResponsiveness, Quality, Professionalism

Sandra · 24 August 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.

5/5

Google

At one of the worst times to sell a house - BREXIT, followed by the Election, then Covid19 - Sam Pattison was with me every step of the way When so many estates agents promise everything and deliver nothing, Sam said he would sell and he never wavered. He was good natured, determined, kept me informed and tried everything to sell the property when, at times, it seemed impossible. But he delivered! Would I recommend him? 100% every time.PositiveResponsiveness, Quality, Professionalism, Value

Alexandra · 24 August 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations

5/5

Google

King & chasemore saltdean, have been amazing! All the staff were really helpful and prompt. In particular susie really did go all out to be helpful , nothing was ever a problem! A very experienced agent. Also Kayleigh was great too. I would definitely use this agency again and highly recommend them. Thank you.PositiveResponsiveness, Professionalism

Angie · 24 August 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations

1/5

Google

Rating only, no written review.

Rasha · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Good morning Rasha, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

Kate and the team were very helpful in finding us a flat and sorting everything out for us

Thomas · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank Thomas for the excellent 5* review. Best wishes, Lucy

5/5

Google

We had a brilliant experience with Rebecca, Kate and Hannah. Very friendly, efficient and a smooth transition moving into our lovely new flat. I'd highly recommend. Thank you!

Sam · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank you for your brilliant 5* review regarding our King & Chasemore team. We are so pleased you found our staff efficient and professional. Thank you for your recommendation. Best wishes, Lucy.

5/5

Google

There has been few bit and pieces to be fix in my new flat and Zoe M. - Property Manager- was friendly, helpful and responded to my email and requests as soon as possible. Great customer services. Thank you Zoe!

Carolina · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank you for your 5* review! I will make sure your kind words are made known to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.

5/5

Google

My foray into being a tenant for the first time was interesting! I walked around Hove and spoke to 11 lettings agents, of them - Kate at King & Chasemore was by far the most helpful, friendly and genuinely made me feel she had time to talk to me. I returned from my travels a month later and went straight back to her, she found me the most fabulous basement flat in Hove and the rest is history! I highly recommend King & Chasemore in Hove; Kate, Hannah and Zoe have all been quick to respond to my queries, helpful with advice and have a good sense of humour when it is needed. Thank you to the whole team, I am genuinely grateful for your help.

Kendra · 22 June 2020 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott

5/5

Google

Rating only, no written review.

Mohamed · 22 June 2020 · King & Chasemore Worthing (15 Chapel Road)

Agent replied · 21 June 2024

Thank you for your 5* review. Kind regards, Donna (Customer Relations).

5/5

Google

King and Chasemore gave me outstanding service. Thoroughly recommend this Company.

Gabrielle · 22 June 2020 · King & Chasemore Worthing (15 Chapel Road)

Agent replied · 21 June 2024

Thanks for the great 5* review and recommendation. Best wishes, Lucy

5/5

Google

They are quick and helpful and made the moving experience much less stressfull. The staff are awesome would definitely use again!.

Kit · 22 June 2020 · King & Chasemore Worthing (15 Chapel Road)

Agent replied · 21 June 2024

Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.

1/5

Google

They make you feel like contacting them is a burden on their job. Response time is terrible and they are hesitant to commit to anything in writing. Never again will I use their services. Others may have experienced a fantastic service, however, I personally did not. What a shame to be one of the unlucky ones as many others seem to have had a good experience.NegativeResponsiveness, Professionalism

Devan · 22 June 2020 · King & Chasemore Worthing (15 Chapel Road)

1/5

Google

Would rate this a zero if I could! Absolutely appalling customer service. Repair reports went ignored for months. Left without a boiler for 3 weeks in winter and got told I was allowed reimbursement and then they never followed through. You have to constantly chase them for responses if you even get them. Waited for deposit to be returned 2 months later after having to be forced to seek outside assistance.

A · 22 June 2020 · King & Chasemore Worthing (15 Chapel Road)

5/5

Google

Bekki Mepham was really helpful and patient with us and found us the perfect property! Would definitely recommend King and Chasemore

Karen · 21 June 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott

5/5

Google

Sam Pattison at King and Chasemore in Saltdean worked hard to complete the purchase of our new home in Rottingdean. He chased up the answers to all the questions we asked and was always courteous and friendly. He made the whole experience easier for us. Thank you Sam.

Suzanne · 21 June 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott

5/5

Google

I found King & Chasemore to be a very attentive and professional agency. They managed to secure a sale at the suggested guide price and furthermore got the sale exchanged within five weeks. Very impressed, would highly recommend.

Greg · 21 June 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Amy

5/5

Google

We bought a property in Saltdean finally in May after offering at the beginning of the year. Susie Virgo was so helpful and proactive in her approach even answering her phone on her day off. Even with the uncertainty of the pandemic we felt throughout we were in very good hands particularly being in a long chain it was good to know someone was checking on the progression of all other parties. Thanks again Susie for all your hard work.PositiveResponsiveness, Professionalism

Seymour · 21 June 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.

5/5

Google

I put my property on the market with Saltdean branch. Staff were very professional and proactive in selling my property. I got an offer early January and all appeared to be going smoothly and plan was to move mid April .... until the Pandemic hit us. A lot of downs( not many ups) a bumpy road with extremely high pressure. BUT I was supported throughout by the lovely Susie Virgo. She was always at the end of the phone and her calm nature and professionalism got me through and we had a laugh along the way. We have now exchanged and moving next week. A huge thank you Susie for all your support. If you are planning to move I would highly their services.

Kathryn · 21 June 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

5/5

Google

We bought our new house from K&C. Throughout the whole process we dealt with one agent - Sam - which made the whole process much easier. Sam was very professional and helpful which lessened some of the stress areas of buying a property. I would definitely recommend using K&C as an agent in the local area.

Chris · 21 June 2020 · King & Chasemore Saltdean

Agent replied · 20 June 2024

Thank you for taking the time to leave us your wonderful comments. I am glad that you found the team to be both professional and helpful! I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Amy

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Awards

The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about King & Chasemore

Which King & Chasemore office has the most reviews?

Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.

Where are the King & Chasemore offices?

The 15 King & Chasemore offices, by town:

Has King & Chasemore won any awards?

Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.

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