Trusted Agent profile

King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

4.7

★★★★★ Excellent

2,580 reviews across 15 offices and 3 platforms

King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

2,525

Reviews on Google

All 15 offices

Facebook logo

2.7 / 5

37

Reviews on Facebook

All 15 offices

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Our offices

King & Chasemore's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,525 reviews on Google only. Show every review

5/5

Google

I walked into King and Chasemore for advise on my tenant who was not paying their rent. The amount of legal advise I got from them was so helpful they really know their stuff! I will definately be renting my properties out through these lovely ladies from now on. Be careful of small companies they are clearly eager for your money but don't know the latest legislation. This advise was free too!! Thanks to Melanie and JessicaPositiveResponsiveness, Professionalism

M · 25 October 2020 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.

5/5

Google

Melanie helped us secure a place and it was the quickest and easiest experience thanks to her. Very [polite and friendly, responding to all queries quickly.

Joe · 24 October 2020 · King & Chasemore Worthing (15 Chapel Road)

Agent replied · 23 October 2024

It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations

4/5

Google

All good. Very nice indeed.

Matt · 24 October 2020 · King & Chasemore Bognor Regis Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave us your wonderful comments. Kind regards, Donna.

5/5

Google

I would just like to say Charlie Salter from the bognor Regis office of king and chasemore lettings could have been anymore helpful if he tried a big credit to the company Many thanks for your help Yours sincerely Mr Nigel Cream

Nigel · 24 October 2020 · King & Chasemore Bognor Regis Sales

Agent replied · 23 October 2024

Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott

5/5

Google

Keith mitten and chris made our dream come true ,we went after a house they were selling and they made sure we sold ours and got the one we wanted , it was always my dream to have chickens and grow vegetables they made sure I got my dream , they are both top class gentlemen , you cant go wrong letting them sell your house for you they will look after you till the endPositiveQuality

Cheryl · 24 October 2020 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

4/5

Google

Good Agents but everytime I emailed to report a problem with the property, staff had changed and emails were going into a black hole. But on the whole they were very good.

Sara · 24 October 2020 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Thank you for your review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

1/5

Google

Unbelievably poor service, I’m sure they will try and sweep it under the carpet but they know how poor they’ve been. If they want to deny wrong doing that is fine, I have everything documented from dates/times and I am currently contacting head office to inform them of our experience of the Chichester branch.

SLBK · 24 October 2020 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Hi Sam, I am very sorry to read that this is the way you feel. So that we can address any concerns you may have, and also verify you as a client of ours, please can you contact us at review@countrywide.co.uk. to discuss further. Kind regards, Scott (Customer Relations Team)

4/5

Google

Friendly and helpful in finding me the right property and answering my questions.PositiveQuality, Professionalism

Jack · 27 August 2020 · King & Chasemore Worthing (15 Chapel Road)

Agent replied · 21 June 2024

Thank you for your kind review! Best wishes, Scott @ Customer Relations

5/5

Google

I've been working Melanie Cook to arrange and move into my new flat. There is good service, and then there is the help Mel has provided; it's next level. Incredibly quick responses, extremely helpful, highly professional and patient. This has all gone on during Covid, so being this much help speaks volumes about the level of service and care put forth by Mel and the wider K&C team.PositiveResponsiveness, Quality, Professionalism

James · 27 August 2020 · King & Chasemore Worthing (15 Chapel Road)

Agent replied · 21 June 2024

Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations

5/5

Google

I walked into King and Chasemore for advise on my tenant who was not paying their rent. The amount of legal advise I got from them was so helpful they really know their stuff! I will definately be renting my properties out through these lovely ladies from now on. Be careful of small companies they are clearly eager for your money but don't know the latest legislation. This advise was free too!! Thanks to Melanie and JessicaPositiveResponsiveness, Professionalism

M · 27 August 2020 · King & Chasemore Worthing (15 Chapel Road)

Agent replied · 21 June 2024

Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.

5/5

Google

Excellent service and would highly recommend.

Paul · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thanks for taking the time to leave this great 5* review and recommendation. Best wishes, Lucy

5/5

Google

Neill and Bruno were fantastic, very helpful and professional at every stage of the process. Would highly recommend .

Daren · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for taking the time to leave us your recommendation and 5* review! Kind regards, Scott

5/5

Google

Thank you to Amber and the team - you not only found me a lovely new home to rent, but were helpful and a pleasure to deal with

Julia · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for taking the time to leave us your 5* review! Kind regards, Scott

5/5

Google

Jess is fantastic really professional but also a lovely lady who really helped me with the property I’m in I couldn’t fault her with the help she gave me thankyou Jess !

Alex · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott

5/5

Google

Definitely would recommend. Took less than a week from looking at the property to receiving the keys with all aspects from utilities to internet to insurance covered easily and remotely. Excellent experience.

Bridie · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.

1/5

Google

Very disappointed with the service provided by King and Chasemore (Horley) in relation to the sale of my house. I see that the Horley branch has now closed and I can understand why. Early signs indications of my sale with King and Chasemore were good with plenty of viewings resulting in two offers. I accepted the lower of the two as apparently these buyers were in a better financial position and in rented accommodation - however the buyers turned out to be not what they seemed - total time-wasters in fact. Matters came to a head when they offered via their solicitor an exchange of contracts with 0% deposit being paid by them (this is not a typo). Nobody from K&C bothered to tell me that this was maybe a potentially bad move for me, they are after all supposed to be acting in my best interests. I was paying the standard 10% on the house that I was buying. I obviously saw the flaw in this idea but there may be some that wouldn’t. The chain therefore collapsed. Another concern was the offer made to me via a leaflet drop - £1250 off the standard commission rate. When I raised this I found that of course I wasn’t on the standard rate - on querying how many of the seven local properties currently on K&C’s books were I was told that this was privileged information. In fact when questioned the manager did not even know what the standard rate was! It’s practices such as this that give estate agents a poor reputation. I have now sold my property through another Horley estate agent who was far more professional. King and Chasemore were an absolute disgrace! Also, beware the conveyancing company that they recommend (and take a £50 backhander for doing so) - they were also diabolical.

David · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Good afternoon, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

We can highly recommend Andy AT K&C, weare from out of country and should say Andy is the first of many agents we met with in the U.K that is in fact making potential clients feel at ease. We are of the opinion that customer service is non existing in the UK until we met Andy. He is very responsive and professional. He communicates and do not leave anyone in the dark. He is always willing to accommodate you and find alternatives. Very helpful and will assist finding solutions to any problem. You are an asset to K&C Andy. Thank you so much. Christiaan and Rubina Steyn Thank you AndyPositiveResponsiveness, Professionalism

CHRIS · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations

5/5

Google

The team is very friendly, attentive, organized, and very agile. I felt very fortunate for renting my apartment with them, from the first moment always showing interest and being very attentive translating emails in my first language. I am very satisfied with everyone's work, congratulations ..

Renata · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations

5/5

Google

Thanks to Bruno I was able to move. This is the long and short of it. It was a tough process but his persistence got the sale through. I gave up at times but he never did. He goes above and beyond his job. And he is a really lovely guy as well. Thanks to Neil as well who was also a real help at times. But the real hero is Bruno.

J · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna.

5/5

Google

Had to move quickly because of a new job opportunity. King and Chasemore were the first Letting Agents I met, and their attention to detail and help was really appreciated. First viewing I decided to let the property. Special mention for Amber who guided me through the whole process. Thanks!

Gobuddygo1 · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

I have used King and Chasemore in Crawley for a number of years. They are without doubt a five star Estate and Letting Agency. Nothing is ever too much trouble and they do what they say they are going to do; whether that is resolve things like electricity bill 'issues' to finding a new tenant 'within 48 hours'. So to Andy, Becky, Amber and the rest of the team a huge thanks. There is only one letting agency worth doing business with.

Damian · 25 August 2020 · King & Chasemore Crawley

Agent replied · 24 August 2024

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about King & Chasemore

Which King & Chasemore office has the most reviews?

Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.

Where are the King & Chasemore offices?

The 15 King & Chasemore offices, by town:

Has King & Chasemore won any awards?

Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.

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