Trusted Agent profile

King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

4.7

★★★★★ Excellent

2,580 reviews across 15 offices and 3 platforms

King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

2,525

Reviews on Google

All 15 offices

Facebook logo

2.7 / 5

37

Reviews on Facebook

All 15 offices

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Our offices

King & Chasemore's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,525 reviews on Google only. Show every review

5/5

Google

The team at King and Chasemore have made the process of letting my property simple and painless right from the start - - from the initial valuation and marketing of the flat to the selection of a shortlist of suitable tenants and assisting me with all of the paperwork. I've always found the team to be professional, helpful and friendly. They've shown themselves efficient and dependable in the management of my property; they've addressed all my questions and issues quickly; and their communication has always been pleasant and courteous in manner. Whenever the tenants have had questions or anything has needed to be done in the flat, it has always been effected quickly and professionally. All in all, I am very happy with King and Chasemore's management of my property and I would recommend their services.PositiveResponsiveness, Quality, Professionalism, Value

James · 21 June 2021 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for your wonderful comments, 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Pleasant and Professional

Jeff · 18 June 2021 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thanks for the great 5* review.

5/5

Google

The team at K&C were friendly, professional and efficient in dealing with my house sale - I felt in safe hands!

Joanna · 18 June 2021 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for taking the time to leave us this wonderful 5* review. Kind regards Lucy, Customer Relations

5/5

Google

The team provided an excellent service during difficult Covid times during lockdown 1. Every effort was made to ensure a smooth purchase with the team providing good communication between all parties. Thank you.PositiveResponsiveness, Professionalism

Alison · 18 June 2021 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

King and Chasemore Midhurst is a busy, small agency but the manager and the staff are committed to great customer service. I was as pleased with their approach to the sale of my property last year as I had been when I purchased the house in 2012. I was kept well informed and up to date with the results of viewings and the situation of possible purchasers. The right person came along on a very wet Saturday afternoon and it was obvious the viewer was interested. I was not surprised when an offer came and the agency dealt with matters utterly professionally. When delays occurred with my inward purchase they were able to find out details of the reasons for the delays that I was not able to get and this gave me comfort. I cannot rate them highly enough.PositiveResponsiveness, Quality, Professionalism

Jane · 18 June 2021 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for the excellent 5* review and your kind words. Kind regards Lucy, Customer Relations

5/5

Google

I have used King & Chasemore estate agents in Midhurst for many years as both a landlord and also to purchase and sell property. The company is always very professional and understanding to individual client needs. This has been especially true over the last year as the agency has kept up to date with all protocols, not only creating a safe environment but also keeping clients updated and informed, whilst maintaining a professional service. There is always a welcome smile and friendly team whenever you go into the office. I have no hesitation in recommending this company.

Lizzie · 18 June 2021 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

Very poor customer service. All they care is to get money, afterwards tenant doesn't matter

Klaudia · 16 April 2021 · King & Chasemore Bognor Regis (18 Station Road)

Agent replied · 17 June 2024

Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations

1/5

Google

Normally I review only very disappointing experiences and unfortunately, I found this, being one of those. So, couple of weeks ago I called this agency as I was interested in a flat in Bognor Regis and I wanted to know more and possibly see it.. Not even the time for any questions I’ve been passed to their mortgage advisor to have being asked a considerable amount of personal and financial information. I was so surprised by all this rushing that I begun to be worried about my personal data, so I sent a further email to this “advisor” to make clear I did not authorise any check on my credit history, in order to maintain my credit rate regardless whether or not a credit check was actually carried out - As a first time buyer and new to this I didn’t know at which stage these checks are carried out - and however, this is not the point. It should be noted that few days later I was in contact with another very popular firm for another flat I was interested in, they kindly gave me all the information I needed about the flat, and ONLY AFTER, they proposed me, to speak with their mortgage advisor in order to see if I was eligible to get a mortgage. Not even 24 hour later they get back to me taking the time to explain that as my payslips, unfortunately, have some furlough periods in between I wasn’t eligible for a mortgage this time, but that they would have been very happy to review my application in “better times” (no furlough on payslips) etc. Ohh.. and no need to say that the first estate agent (the mortgage advisor) did not even bother to replay my email regarding my concerns so, as I assume they don't read emails, I though to express here my disappointing experience. Of course, now I know what service to look at and trust when “better times” will come or who to recommend as I will be sure I will deal with people who CARE to give all the information I need and addressing any concerns.

Christian · 16 April 2021 · King & Chasemore Bognor Regis (18 Station Road)

Agent replied · 17 June 2024

Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk

5/5

Google

Bruno and Emma were very friendly and helpful.

Caroline · 16 April 2021 · King & Chasemore Steyning

Agent replied · 16 June 2024

Thank you for your 5* review!

5/5

Google

Bruno and his team were very responsive and helpful throughout the whole process. I would highly recommend King and Chasemore and will use them again in the future.

James · 16 April 2021 · King & Chasemore Steyning

Agent replied · 16 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Bruno and team went 'the extra mile' to enable the completion of a complicated chain of sales. I don't think it would have all gone through if we had relied on some of the other estate agents.. Well done everyone

Sue · 16 April 2021 · King & Chasemore Steyning

Agent replied · 16 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Bruno and his team provided an excellent service. Very proactive with the whole sale of my house and I felt fully supported throughout! I highly recommend.

Joanne · 16 April 2021 · King & Chasemore Steyning

Agent replied · 16 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Bruno and his team have been brilliant throughout as has our solicitor at Countrywide who I would thoroughly recommend. Bruno has gone above and beyond to secure the sale of our property in Shoreham by Sea and our new purchase.

Wendy · 16 April 2021 · King & Chasemore Steyning

Agent replied · 16 June 2024

Many thanks for your great 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We might be in a Covid lockdown but I was so lucky with the service I received. Bruno Sandilands and Tim Benge at King and Chasemore Steyning sold our house efficiently. I had a great experience with Beth Hinton in their Mortgage Services and the conveyancers, Hannah Drake and Leanne Williams, at Countrywide Conveyancing completed the package. Having everything under one umbrella made everything so smooth and helped keep communication lines open so that the whole process was delivered within minimal stress to me. Thank you all so much! You are an amazing team and I would highly recommend you to anyone.

Mandy · 16 April 2021 · King & Chasemore Steyning

Agent replied · 16 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Well done Bruno, Tim and the team. Other agents had tried and failed to sell our house but Bruno was true to his word and found us a buyer. We ended up using both the mortage and conveyancing service as well and the whole process has run really smoothly with Bruno staying in constant contact both with us and our buyers and in fact the whole chain. I obviously would very happily recommend King & Chasmore to anyone looking to buy or sell locally.

Stephen · 16 April 2021 · King & Chasemore Steyning

Agent replied · 16 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.

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Awards

The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about King & Chasemore

Which King & Chasemore office has the most reviews?

Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.

Where are the King & Chasemore offices?

The 15 King & Chasemore offices, by town:

Has King & Chasemore won any awards?

Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.

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