Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Showing 2,525 reviews on Google only. Show every review
5/5
GoogleKeith and Tracy Jane were extremely professional, sold my house in 2 days, and during COVID, everything went well even with the pandemicPositiveProfessionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've been using K&S Worthing for a couple of years now and would thoroughly recommend them to anyone. Very professional and reactive to any eventuality. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleA pleasure to do business with! Made the whole experience really easy, I was kept up to date, I received good honest information and I trusted them completely. A real breath of fresh air. Thank you.PositiveResponsiveness
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleRebecca and Aisling have been amazing. They are quick to respond to you and very helpful with getting everything sorted. I can't recommend King and Chasemore enough.PositiveResponsiveness, Professionalism
Many thanks for the amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJessica Moynan and her team at K& C Lettings, were excellent. They were helpful, professional and quick to communicate when handing over a tenancy. Thank youPositiveResponsiveness, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleKing and Chasemore have made our move so easy. I would like to personally mention Aisling King and Rebecca Bradley for making it such a positive experience. I would highly recommend them, so organised and always kept us updated. We cannot thank you enough! Thanks very much.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleLauren W. in the lettings team is the reason we came to King & Chasemore with our properties. Lauren is an absolute professional, kind, courteous and brilliant with people. She has an excellent knowledge of the local market and helped us navigate the lettings process at all stages. I would highly recommend King & Chasemore with employees like Lauren looking after you!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleE Denley I have just moved into a rented property that I absolutely Love and already feels like home! It has been a particularly stressful time for me and Rebecca and her team were patient,considerate and professional. There was a maintenance issue that needed to be resolved and they went out of their way to get this completed before I moved in and was impressed that the flat refurbished before I moved in and gave me confidence that this agent cares for their tenants.Would recommend.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI contacted a few letting agencies and after speaking to some of them I felt very disheartened as they didn't really seem that bothered about getting back to me with any queries, questions or even just to organise viewings. When I spoke to Aisling and Rebecca it really showed that they care about the properties they have have to offer, and the customer service was impeccable. They've given me lots of advice. The manager Jessica was also really lovely to and I would highly recommend speaking to this team. I really hope I end up finding a new home via them.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service from King & Chasemore lettings is second to none. The team are very responsive and well informed about the current sales and lettings market. Lauren has helped me to secure an investment opportunity, Aisling, Rebecca and Jessica have all made the process a stress free experience. I would highly recommend using their services when looking to rent out a property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe ladies at King and Chasemore Lettings have been absolutely magnificent! We were having a problem finding a home to suit our needs and the ladies were extremely helpful and went out of their way to provide a top notch service. Nothing has been too much trouble and they are polite and friendly. I have no hesitation in recommending King and Chasemore Worthing for all your home renting needs. Thank you ladies! Wendy!PositiveProfessionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren and the team at the Chapel Road branch of K&C did a fabulous job of overseeing the installation of a new tenancy in our rental flat. We were also very happy with the work from their recommended tradespeople. A smooth transition, and we are very happy with the result. Great job!PositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
1/5
GoogleVery poor customer service. All they care is to get money, afterwards tenant doesn't matter
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
Google5 star experience would definitely recommend will definitely be using them again in the futurePositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleI would like to express my gratitude to Charlie for all his efforts in securing our recent rental. He was very professional and was true to his word throughout the process, navigating us through the process with enthusiasm and efficiency. Thanks Charlie.PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleNormally I review only very disappointing experiences and unfortunately, I found this, being one of those. So, couple of weeks ago I called this agency as I was interested in a flat in Bognor Regis and I wanted to know more and possibly see it.. Not even the time for any questions I’ve been passed to their mortgage advisor to have being asked a considerable amount of personal and financial information. I was so surprised by all this rushing that I begun to be worried about my personal data, so I sent a further email to this “advisor” to make clear I did not authorise any check on my credit history, in order to maintain my credit rate regardless whether or not a credit check was actually carried out - As a first time buyer and new to this I didn’t know at which stage these checks are carried out - and however, this is not the point. It should be noted that few days later I was in contact with another very popular firm for another flat I was interested in, they kindly gave me all the information I needed about the flat, and ONLY AFTER, they proposed me, to speak with their mortgage advisor in order to see if I was eligible to get a mortgage. Not even 24 hour later they get back to me taking the time to explain that as my payslips, unfortunately, have some furlough periods in between I wasn’t eligible for a mortgage this time, but that they would have been very happy to review my application in “better times” (no furlough on payslips) etc. Ohh.. and no need to say that the first estate agent (the mortgage advisor) did not even bother to replay my email regarding my concerns so, as I assume they don't read emails, I though to express here my disappointing experience. Of course, now I know what service to look at and trust when “better times” will come or who to recommend as I will be sure I will deal with people who CARE to give all the information I need and addressing any concerns.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us this 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleDid not keep to their contract. Poor communication they passed the blame between offices. Would not recommend for landlords.NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI’m very please to leave a wonderful review especially how Jessica handle the whole service just above and beyond expectations… thank you for going to the extr miles and making sure we are ready to move in our lovely housePositiveResponsiveness, Quality, Professionalism
Thank you for your kind words and fabulous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery friendly, patient and professional service from Jess at King and Chasemore. Guided me through everything clearly and honestly and with no jargon. Fab!PositiveResponsiveness, Quality, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat customer service, very quick response to emails and calls. Big thanks to Jessica and Andrew for helping me out with renting my first property 👏🏻👏🏻👏🏻 Highly recommended 💪🏻😊PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe purchased through King & Chasemore and they could not have been more help and friendly in an effort to complete a successful sale, taking time to provide weekly updates and undertake negotiations with their vendors. Cannot fault their servicePositiveProfessionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was a very good experience. All members of staff were attentive, knowledgeable and reachable. India stayed on top of the job at all times of the day and picked up the stitches dropped by the other side's team with unfailing cheerfulness and efficiency.
Thank you for your wonderful 5* review and kind words. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
