Trusted Agent profile

King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

2,580 reviews across 15 offices and 3 platforms

King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

2,525

Reviews on Google

All 15 offices

Facebook logo

2.7 / 5

37

Reviews on Facebook

All 15 offices

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Our offices

King & Chasemore's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,525 reviews on Google only. Show every review

5/5

Google

I rarely leave reviews as I seldom experience anything that is deserving however I have recently moved in to a property that i have let from the office in Church road Hove and the service I received from start to finish was fantastic. All staff members I had communication with were friendly and professional and made the process so easy. They went out of their way to assist me with all my queries promptly and I felt like they actually cared. I have a small dog which makes it very difficult to find a nice property. Instead of saying .."no sorry cant help" as Id experienced with ALL other agencies who had treated me like I had a contagious disease because I had a pet!... they negotiated with a prospectve landlord on my behalf and found me a lovely property for us both. I cant thank them enough! They are a great bunch of caring people who went out of their way to find me my new home. Well done Team...exceptional service!

Mandi Β· 26 October 2021 Β· King & Chasemore Hove Sales

Agent replied Β· 25 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I don't think I've ever had such a good service from an Estate Agent before. Every staff member (Kate, Hannah and Katherine particularly) is attentive, friendly and reassuring. Before we moved in, they quickly organised the re-decoration we requested and when our fridge didn't work, they had a new one ordered and sent to us in less than a week. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism

Beth Β· 26 October 2021 Β· King & Chasemore Hove Sales

Agent replied Β· 25 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We were tenants looking for a 2 bed, close to the sea and restaurants as well as a garden safe enough for our disabled cat and a new dog. We found our experience with Kathryn and Kate completely apart from all other estate agents during our search, they helped us find the perfect place and provided a lot of detail which helped us confidently make our decision. They were really helpful throughout the process and also seem to have a good relationship with the land lord so knew we’d get on.PositiveProfessionalism

John Β· 26 October 2021 Β· King & Chasemore Hove Sales

Agent replied Β· 25 October 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I had fantastic experience with King & Chasemore Agents in Hove. Quick to book viewing and any questions responded very quickly. Every one of agent I contact with has been very helpful and professional. The property I rent from them has well managed inventory and professional cleaned. It made my move so easy and smooth. I really appreciated their service.PositiveResponsiveness, Quality, Professionalism

Yong Β· 26 October 2021 Β· King & Chasemore Hove Sales

Agent replied Β· 25 October 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I've been delighted with my experience of King & Chasemore. At the viewing stage, Kate Thomson arranged a viewing promptly and addressed any questions I had. She was then helpful and attentive when I received the contract and agreed the lease. Once I moved in, she was prompt in her response to some repairs that needed doing and ensured these were resolved without delay. In general, Kate has been lovely to work with and I'm very happy with her management of my flat.

Ted Β· 26 October 2021 Β· King & Chasemore Hove Sales

Agent replied Β· 25 October 2024

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Rating only, no written review.

Mark Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Did not keep to their contract. Poor communication they passed the blame between offices. Would not recommend for landlords.NegativeResponsiveness, Quality, Professionalism, Value

Samantha Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I’m very please to leave a wonderful review especially how Jessica handle the whole service just above and beyond expectations… thank you for going to the extr miles and making sure we are ready to move in our lovely housePositiveResponsiveness, Quality, Professionalism

Mirko Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Thank you for your kind words and fabulous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very friendly, patient and professional service from Jess at King and Chasemore. Guided me through everything clearly and honestly and with no jargon. Fab!PositiveResponsiveness, Quality, Professionalism

Neil Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Great customer service, very quick response to emails and calls. Big thanks to Jessica and Andrew for helping me out with renting my first property πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ» Highly recommended πŸ’ͺ🏻😊PositiveResponsiveness, Quality, Professionalism, Value

Don Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

We purchased through King & Chasemore and they could not have been more help and friendly in an effort to complete a successful sale, taking time to provide weekly updates and undertake negotiations with their vendors. Cannot fault their servicePositiveProfessionalism

Colin Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

It was a very good experience. All members of staff were attentive, knowledgeable and reachable. India stayed on top of the job at all times of the day and picked up the stitches dropped by the other side's team with unfailing cheerfulness and efficiency.

Rodney Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Thank you for your wonderful 5* review and kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Very disappointed in their service provided. Did not do their job correctly, did not check property was being kept to standard required in tenant contract. Messed up end of last tenant contract costing me money to repair damage done by tenant. Poor communication. They don’t answer the phone or emails. Poor customer service. They know that they have made mistakes but have made no attempt to fix this. All in all I would not recommend this estate agent if you are looking to rent out your property. Save your money go elsewhere.NegativeResponsiveness, Quality, Professionalism, Value

Abby Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

The team here where brilliant! Renting your first property is so daunting and I couldn’t have asked for a better service. Jess was super informative, really responsive and always answered our calls! Such a friendly team that you know you can rely on!PositiveResponsiveness, Professionalism

Chloe Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I purchased my new home after being shown the property by India from the the Felpham office. She presented the property well and was very professional. She remained in touch throughout the buying process. There were a few issues along the way, to which India and her manager resolved immediately and I was kept up to date. It’s refreshing to meet such a great team, who go the extra mile.PositiveResponsiveness, Professionalism

Bobby Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Thank you for your glowing 5* review and kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

King and Chasemore Chichester has offered me a brilliant service! From the beginning to completion, they responded to all the requests to view the flat, bring in plumbers, decorators etc etc... always kept us updated about what's going on with the seller. I can't recommend them enough, especially India, she is so passionate about her job and so helpful with all the queries. Thank you!PositiveQuality, Professionalism, Value

Bella Β· 25 October 2021 Β· King & Chasemore Chichester (57 North Street)

Agent replied Β· 24 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great service, very friendly and all round a happy outcome.PositiveResponsiveness, Quality, Professionalism, Value

Ali Β· 25 October 2021 Β· King & Chasemore Worthing Sales

Agent replied Β· 24 October 2024

Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

The ladies at King and Chasemore have been fantastic. Really friendly and a pleasure speaking with them

Ross Β· 25 October 2021 Β· King & Chasemore Worthing Sales

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about King & Chasemore

Which King & Chasemore office has the most reviews?

Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.

Where are the King & Chasemore offices?

The 15 King & Chasemore offices, by town:

Has King & Chasemore won any awards?

Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.

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