Trusted Agent profile

King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

4.7

★★★★★ Excellent

2,580 reviews across 15 offices and 3 platforms

King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

2,525

Reviews on Google

All 15 offices

Facebook logo

2.7 / 5

37

Reviews on Facebook

All 15 offices

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Our offices

King & Chasemore's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,525 reviews on Google only. Show every review

5/5

Google

(review on behalf of my mum Ann Bancroft) Jodi dealt with the selling of my house and took me through every step of the way. She went above and beyond for me. I had no idea what I was doing and she was always there for me no matter how small the problem was, supporting me throughout. I cannot thank her enough! She was professional as well as being incredibly friendly and helpful. Everyone at King And Chasemore were there for me if I needed them. I would highly recommend!PositiveResponsiveness, Professionalism

Amber · 21 June 2022 · King & Chasemore Brighton

Agent replied · 20 June 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

All the staff at King & Chasemoor have been very helpful in bringing my purchase of a flat in Brighton to a satisfactory conclusion. In particular, Shaun Egan kept his eye on the ball and made sure we all responded promptly at the various stages - that includes not just me but the vendors and all the solicitors involved. I'm sure that really made a difference to what proved to be a smooth transaction. If only all estate agents were like that!PositiveResponsiveness, Quality, Professionalism, Value

Leonard · 21 June 2022 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you so much for this fantastic 5* review Leonard. We really appreciate your kind words. Best wishes, Graham, Customer Relations

5/5

Google

I can't recommend Shaun and his team enough, especially James and Connor. This is my first time selling a property and it comes with a range of emotions as it was my nans home and then my mothers who sadly passed away last year. They walked me through every step and were patient and just absolutely brilliant. My house went on the market on the Thursday and we accepted an offer within 6 days. We also had our offer accepted on the dream house we fell in love with and the team also helped with that as they knew the other estate agents. We had a hugely successful open day and James hosted that and completely smashed it. They're very responsive to messages and just a lovely bunch of people to work with. I will never forget the moment James called me to tell me our highest offer which well exceeded our expectations. Thanks a million!

Donella · 21 June 2022 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

We bought our first home from vendors who were selling through King & Chasemore and had a very positive experience. For various pandemic-related reasons, the whole process took far longer than it ordinarily would but Josh and Claire were brilliant at keeping the process moving as quickly and smoothly as possible. They were always friendly and professional, and were brilliant at communicating when the process hit unavoidable difficulties, ensuring information was relayed between us and the vendors, and both parties' solicitors where needed. A great service for buyers, and I imagine that the vendors were happy with their experience as well.PositiveResponsiveness, Quality, Professionalism

Richard · 21 June 2022 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

I truly appreciate how helpful Melanie and all her team has been during the last few months. We didn’t have the easiest time moving due to external factors, however everyone I contacted at Kings & Chasemore were more than understanding and their communication has been perfect! They are by far the easiest and most understanding letting agency I’ve ever dealt with!

DSP1994 · 21 June 2022 · King & Chasemore Brighton

Agent replied · 20 June 2024

Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

As soon as we met Shaun Egan, we knew from his approach and attitude that we had found the right person to sell our flat. He was very friendly, helpful but above all very knowledgeable and proactive in his job. No empty impossible promises, just plain hard work. Together with James and Jodi, they secured us the right viewings and, in less than 4 months, we completed on the sale of our flat. As it was our first time selling, we found the whole process very daunting but Shaun and his team patiently guided us through it, answering our endless queries promptly and putting us in touch with a solicitor and a mortgage advisor, who were also both very helpful. Highly recommended!

Lana · 21 June 2022 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

After several stressful weeks of searching for our rental property and going for countless viewings, we finally had the most delightful experience at King & Chasemore. In particular, Olivia Gamble was extremely lovely, kind and helpful to us when organising our new tenancy. The whole process was done with great professionalism and efficiency. She really went above and beyond when helping us- we are pleasantly shocked! Definitely recommend.

Naz · 21 June 2022 · King & Chasemore Brighton

Agent replied · 20 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Yaseuk · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

could not fault the service - a totally easy transaction and have no hesitation in recommending this company and its professional staff.

Nicholas · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Jade West was hugely professional, great with follow up and friendly. Highly recommend her and her agency.PositiveProfessionalism

Stephanie · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

4/5

Google

Friendly and helpful team. Always got back to us and very involved with the chain process. Would definitely recommend them (but don't use their in-house solicitors)!

Susi · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

From the moment of first contact We immediately new these guys were good , having bought and sold a few properties over the years we have in the past received awful service but King and Chasemore were fantastic and there service went above and beyond and nothing was to much trouble , all the sales staff were bought over to the property and new everything there was to know regarding the grounds out buildings and practical stuff like boilers etc so they always had a answer for a prospective buyer and took notes , our property was a Grade 2 listed so not the easiest to sell but they took an interest and had enthusiasm when showing people round.

Top · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

The company in general was very good and helped us throughout our rental experience. We dealt with Jade who was very attentive and couldn’t have been more helpful.PositiveResponsiveness, Quality, Professionalism

Jonny · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Liam Squire went over and above the call of duty in our recent transaction involving King and Chasemore. He was always available to deal with any queries in a very polite, human and reassuring manner. An absolute pleasure to deal with.

Guy · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I was in an unusual position of being a local representative for a National Church charity which was selling a house which it jointly owned. Consequently, the sale had to be conducted under RICS guidance which follow Charity Law rules. As I was new to this process, there was a lot more proof required of the legal entity of myself and my position as representative. In addition, anyone interested in purchasing the property had to be informed of the legal delay in approving the sale. These complications were handled very well by King & Chasemore, making my life a little less stressful, given my role as go between them and the Church Charity trustees, solicitor and joint house owner.

Phillip · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently bought a new property through King and Chasemore. Liam was excellent throughout, allowing plenty of time for us to see the property on first and second viewings in a relaxed and unpressurised manner. He was patient and helpful in his approach, which made the buying experience very positive. Many thanks Liam!

Viv · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I have been dealing with Jade in the Lettings Department and she has been both professional and caring for the past few months. Nothing has been too much trouble for her, and she’s done everything possible to find me the right home. Nothing has been too much trouble for her. I wouldn’t hesitate to recommend this estate agentsPositiveResponsiveness, Quality, Professionalism

Liz · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The team here are wonderful. Jade especially has been absolutely fantastic in helping me in my search for a rental property. She has been nothing but kind, understanding and the only agent to have bothered to be proactive in searching for a property for me. Nothing but praise for her. She is a credit to the team, I would highly recommend.PositiveResponsiveness, Quality, Professionalism

Lily · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations

5/5

Google

I registered with hundreds of agents over 4 counties and found Sharon @ K&C the most engaging and communicative agent of all. My search criteria was quite demanding, but even if she didn't have anything suitable to offer, she still called to catch up, check on my search and explore what compromises I could make. I have been in property for over 25 years, and have managed large London offices and departments, so to encounter good old fashioned effective agency (rather than the usual ping out an email) is so refreshing and a skill and fortitude hard to find. Many thanks Sharon

Peter · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

1/5

Google

If I could give King and Chasemore Lettings no stars I would. They “managed” our property in Midhurst for several years and even before COVID was the excuse for everything, we had to remind them every time about property inspections, confirmation that the tenant had swept the chimney annually (as per tenancy agreement), rental arrears and issue of rental statements. At termination of our agreement, it took several reminders from us to confirm that the deposit they held had been transferred and keys returned. In fact, we were “managing” the property more than they were. We also have a let property in North London and as a direct comparison to King and Chasemore I would not hesitate in giving the London agents 5 stars for their excellent service.

Caroline · 18 June 2022 · King & Chasemore Midhurst

Agent replied · 17 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Very personable boutique estate agency.

Adam · 17 June 2022 · King & Chasemore Berwick-Upon-Tweed

Agent replied · 16 June 2024

Always very nice to hear. Thank you.

5/5

Google

Amazing help and support from finding the perfect property, navigating the sale process, and after sale care. A thorough service with excellent communication throughout. Thank you it was a pleasure.PositiveResponsiveness

Cara · 17 June 2022 · King & Chasemore Berwick-Upon-Tweed

Agent replied · 16 June 2024

Thank you Cara. It was a bit of a long slog but delighted we got there in the end for you and the girls. I'm sure you'll be very happy there. Paddy & Celia

5/5

Google

Paddy and Celia did a superb job from start to finish. We felt in safe hands and the team provided a fantastic stress-free service and good advice throughout. We wouldn't hesitate in recommending Paton and CoPositiveResponsiveness, Quality, Professionalism, Value

Charlie · 17 June 2022 · King & Chasemore Berwick-Upon-Tweed

Agent replied · 16 June 2024

Thank you very much for the amazing review. Talk soon.

5/5

Google

Grateful thanks to Paddy for all his help and support when selling our house. We achieved a quick sale and were very satisfied with the outcome. Would highly recommend.

Pat · 17 June 2022 · King & Chasemore Berwick-Upon-Tweed

Agent replied · 16 June 2024

Thank you Pat. It was a pleasure to act for you.

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Awards

The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about King & Chasemore

Which King & Chasemore office has the most reviews?

Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.

Where are the King & Chasemore offices?

The 15 King & Chasemore offices, by town:

Has King & Chasemore won any awards?

Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.

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