Trusted Agent profile
★★★★★
2,592 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,592 reviews on three platforms, rated 4.7 out of 5 overall.
2,537
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Showing 2,537 reviews on Google only. Show every review
5/5
GoogleVery efficient, thorough and most importantly, super friendly. They treat everyone with kindness and really listen to your needs, without rushing the conversation. I will always do business with them!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe lettings team are extremely responsive to any request for assistance when contacting the tenants. Always polite and professional. Tony Brewis, Janet Beal
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAnette at Hove Branch was very helpful, professional and knowledgeable. She really went an extra mile to answer all my questions about renting a property in the area. Overall a very positive experience!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for your 5* review.
5/5
GoogleThe services was so good
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional staff. Move in went smoothly
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCustomer friendly staff. Provided Excellent service in time.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLoved the experience of renting my new room with Kings & Chasemore. Chloe and Andy took care of everything and they were very professional in helping with the move in process. Totally recommend them ⭐️⭐️⭐️⭐️⭐️
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe approached King & Chasemore for the sale of my late parents home, after meeting 2 other local estate agents. Owen Constance valued the house for us for Probate purposes and he and his team waited patiently whilst legal matters progressed. The house went live Boxing Day 2022 and we sold 3 weeks later. We had feedback from each viewing, and only accepted the right offer. The sale was passed to Zoe and Thomas was always at the end of the phone to answer endless questions that we had. Thank you Vicky Branch manager for getting us from Exchange of Contracts to completion. Your kindness in a difficult circumstances was appreciated more so as we did not live locally to the property.
Thanks for the wonderful 5* review and your kind words which I have passed onto the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleWould like to give our biggest thanks again to Cloe & Rebecca for handling everything so professionally and fast! I was helping my grandmother find a new place to live closer to us in Crawley from London and they made everything so smooth and easy for us. Them being so organized and received very fast replies helped so much. Apart from their professionalism it helped that they were both so easy going and approachable and made our stressful process honestly stress-free!! Highly recommend this agency and all of the staff if you’re looking for professional, organised and knowledgeable and understanding agents to help you move, this is the place. Thanks again -Evie X
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleViewed a house today with King and Chase more. Rebecca the rep was brilliant, made us feel comfortable and welcome. We had a laugh and a joke while viewing the house and things went really smoothly. We then went to the branch and spent time sorting things out with Rebecca's colleague Andy, both of whom were professional courteous and helpful. Again we had a laugh with Andy while sorting out some paperwork and again we were made to feel valued and welcome. We can't wait to move into our new home and we highly recommend King and Chase more for rental or even purchasing your next home.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleAnette at Hove Branch was very helpful, professional and knowledgeable. She really went an extra mile to answer all my questions about renting a property in the area. Overall a very positive experience!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleThey are really liar! Today I asked to a flat about available, they said it’s available but they I see now let agreed. So they are really liar! Everyone must be careful
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleStephanie Pullen, was very informative when given us advise on looking for a property in the aera, she quickly found us the perfect tenant. I just wanted to say the service we have received has been fantastic from start to finish and the whole team have been amazing with communication throughout the whole process. I will definitely be recommending King and Chasemore Hove.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAtosa was great help in the office- thank you
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from K and C especially a huge amount of help from the wonderful Atosa who could not have done more to make my move comfortable.. So professional….. So helpful and always on hand when needed!!!!! 👏👏👏👏👏👏 …
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter interviewing other agents in Hove, I chose Atosa Nikkah from King and Chasemore to market my property because she had great positive energy and she really loved the property .I have been very impressed with her service because not only did she rent out the apartment within 48 hours to a good client she also made the whole process very smooth . This was a five star job as far as I am concerned and without doubt I would greatly recommend her.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleNeil was very polite, and jack was simply amazing making the process much easier and making sure we are happy with everything
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad an amazing experience with the company , especially jack in particular really helped us with out applications and made the whole thing stress free , also Dan and Neil were extremely helpful. Big thank you .
Thank you for your excellent 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleAndy was so helpful, friendly and got the job done, would definitely recommend!
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAndy is such an amazing agent at finding new tenants. I recommend highly.
Thank you Andreea for your 5*'s and kind comments! It is wonderful to see another positive review left for our local and hardworking team. Kind regards, Scott @ Customer Care
5/5
GoogleImpeccable service from the letting team, they were very efficient in getting my property let, I can’t thank Andy, Becky and Cloe enough, they went above and beyond to make it a stress free experience and have found me a fantastic tenant, will definitely be using them again and recommending them to friends and family
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleCan’t recommend King & Chasemore enough, I was being dealt with by Zoe, and she was super helpful, friendly, and informative. Nothing was too much to ask, and everything was done very quickly. Thank you Zoe for all your help, it was lovely to have met you.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
GoogleI am deeply dissatisfied with the level of support provided by King and Chasemore letting agents regarding a heating issue in my rented property. Prior to paying the rent, everything seemed fine; however, the situation drastically changed post-payment. I am having heating issues which is the radiator isn’t working. I contacted King and Chasemore Maintenance team for assistance. Instead of addressing the issue directly, they provided me with the contractor's number. I tried calling the contractor and he said to contact the Maintainance team. I am trying to get this issue resolved for past 3 days and there’s no support provided. I mean the agency can’t even provide basic necessities that is a working heater. Please be aware and check your property before moving in and it would be better if you don’t rent from king and Chasemore as the prices are high and the support they offer to any situation is really poor.
Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 560 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
