Trusted Agent profile
★★★★★
2,592 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,592 reviews on three platforms, rated 4.7 out of 5 overall.
2,537
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Showing 2,537 reviews on Google only. Show every review
5/5
Googleamazing - first time renting after uni accommodation and they were so helpful and reassuring all the way - huge thanks to Jess and Andy for everything they’ve done
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleMy fiancée and I dealt with Lauren RH for a viewing recently. If only you we could bring her on all viewings! Genuinely helpful and clearly interested in talking through specifics of our circumstances. It would be great if more agents held themselves as well.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent customer service and very friendly staff. Ellora is a star and thank you so much for all your help and assistance. I will definitely recommend them.
Many thanks Cecil Roberts for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleWould not recommend this agency. They over evaluated property. 6 months sole agency and only had 2 viewings in that timeframe. Not very good estate agents; However, the mortgage broker was helpful and informative.
Hello Malcom, Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Scott @ Customer Care
5/5
GoogleJess of King and Chasemore did a wonderful job in helping me secure a student house for this year despite entering the summer months. Her communication was excellent; always promptly replying to my emails and answering the phone, and was always able to answer any queries about the property. Would definitely recommend.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEverything was very easy and we had no problems at all. Making it less stressful for us. Jess was outstanding though out the process. Andy was so accommodating during the property visit. We are happy with our new home and all paperwork was …
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn all round excellent experience. Jessica was extremely helpful and incredibly professional, making the process as smooth as possible. Can't rate her highly enough.
Thank you David W for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe customer journey with King and Chasemore has been fantastic! From the first moment I made contact, Robin from the Chichester branch has been there every step of the way. Robin is clearly an experienced member of staff who has the perfect balance of keeping good communication without being pushy. I would recommend King and Chasemore to anyone who is looking for effective communication and efficient staff!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI doth my cap to the team at King and Chasemore, Chichester. They have restored my faith in Lettings Agents and property management. Having previously received superb customer service from an agency in Littlehampton, I have found there to be a lacklustre service from subsequent competitors. Tenants appear to be a nuisance. On one particular viewing through another company recently, I was told to ‘Have a look around’ (yawn), and ‘fill in the form if you’re interested’ (sigh). The agent bordered on the brink of abject boredom when I asked him one or two pertinent questions. These he glibly responded to whilst ushering me towards the door following a tour which lasted approximately three minutes. This behaviour is not a raison d’être of current soaring tenant demand, but a common experience which I have encountered over many years. So it was an extremely pleasant surprise to meet Jessica Allnutt, Senior Lettings Negotiator, at King and Chasemore, Chichester, a breath of fresh air. I was struck by her professionalism. Also her extremely courteous, friendly (and dare I say it), caring attitude. Subsequent revisits to the property, constant communication from me to Jessica and Andrew Mundy (Executive Branch Manager), were all met with the same 'nothing is too much trouble' approach. I am moving in to my new home over the weekend and thoroughly looking forward to it - the help I have received from Jessica and the team is exemplary. If you are looking to rent, I would highly recommend this agent. She goes above and beyond the service offered by her competitors.
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleWe have had such an amazing experience finding a property with King and Chasemore, and the agent, Jessica has been so so friendly and kind. From helping us find the perfect flat, to helping us through the review process to now, where we are about to move in!! Thank you so so much to all the team, would definitely recommend them when looking for a property.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant estate agent! so incredibly helpful with every step of the process. Jess & Andy were both amazing with it all, and answered every question we had. It’s our first time doing all of this & they didn’t hesitate to keep us updated & …
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleThe service we have received with king and Chasemore has been brilliant! Jess specifically has been so friendly, informative and helpful throughout this process. Some estate agents can be very daunting and unhelpful, especially when looking for your first property! But she has made the process so easy and clear to understand and I can’t recommend them enough.
Thank you for taking the time to leave us this tremendous 5* review and recommendation Lily Mansfield. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you! :)
5/5
GoogleWe used Bruno at King & Chasemore, Steyning to act for us on the sale of our house. We asked that the sale should proceed with minimal advertising and promotion; Bruno respected these wishes and acted in a most professional and friendly manner throughout. We would recommend King & Chasemore, and especially Bruno, wholeheartedly.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleDealt with Bruno Sandilands at the Steyning office. Excellent experience. Bruno was very professional, helpful and calm throughout. I would highly recommend him to anyone looking to buy or sell in Steyning and the surrounding area.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can’t thank Bruno and the team enough for the support we received on our purchase. From surprising us with the property we eventually purchased, (It would not have been a property we would naturally have been attracted to) to the post sale support and general help during a challenging and uncertain period. Having been in the market for over a year we have experienced every type of agent and I’d rate K&C in the top percentile. Thanks!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs usual received amazing service from King and Chasemore.Stephanie was fantastic in every aspect of letting our property.
Thanks for the wonderful 5* review Sally Pourrahimi! Best wishes, Lucy, Customer Relations.
5/5
GoogleJayden was attentive and very communicative throughout the moving process. He was nothing but attentive to my grandmother throughout the move and we’re very grateful for his help! We would recommend him highly!
5/5
GoogleCan only recommend! Had some minor issues with the referencing but Stephanie was lovely and helped us a lot. Otherwise super quick and smooth process. We love our place!
Thank you Lisa Obaron for your glowing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleJen has been so helpful in moving into our new home. She was very patient and gave us a top quality service. Would definitely recommend King and Chasmore for lettings.
Zeno Jude thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleStephanie Pullen, the Senior Lettings Manager at Hove, has been very proactive, both in contacting me initially and throughout the process of finding us the tenants. Despite the property already being marketed by another agency, I agreed that Stephanie could market it too. She really has excellent persuasion and influencing skills. The property was advertised on the very day of my instruction, very quick and efficient. I was very pleased when true to her word, she found me a tenant within the first few viewings, within a day of the property being marketed. When there was an issue with the initial agreed tenancy, she found us another tenant within a day of the property re-marketed. She let me know of the fee at the onset and there were no nasty surprises. She did everything she could to liaise with me and satisfy all my requirements including certain changes to some of the documentation requested, which resulted in a lot of back and forth with her internal teams. She also ensure that I was paid the correct amount and chased the team to ensure this happened. Overall I am very pleased with the service provided by Stephanie and I would be very happy to use her services again. I highly recommend her.
Thank you Leisha Krandoo for taking the time to leave us your amazing 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJosh and Jayden provided an exceptional service during the purchase of our new flat. Their patience, wealth of information, and constant support eased what could have been a stressful process. Their professionalism, combined with their friendly manner, made working with them a pleasure. We are so grateful for their help and look forward to working with King and Chasemore again when it's time to sell. I cannot recommend them highly enough. They were unlike any estate agents we've used in the past.
Thank you for taking the time to leave us this amazing 5* review and recommendation Ems C. Kind regards Lucy, Customer Relations.
5/5
GoogleJessica and Andy have been very helpful and professional! Would highly recommend.
Many thanks FM for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Ionut Stratulat thank you for your 5* review.
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The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 560 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
