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1/5
Google***NEW BUYERS AND RENTERS PLEASE READ***At first they made feel so welcoming into moving in at chandler close room A BUT pressured me in to writing a good review about them before i even moved in. It was a horrific experience with them. I had mouldβs every in my room and my bathroom. I had contacted them about it several times and they told me to keep my windows open and i did but i couldnt leave open 24/7 as around that time it was freezing outside and i should not have to keep open 24/7! I still did as i was told and the moulds was getting worse and worse by then and my health was already affected causing me skin irritation breathing problems and constantly being sick! I had sent them pictures and emails and they told me to CLEAN IT MY SELF! Even after i told them its affecting my health.. they refuse to sort it out. They dont care about anyone! Also i had a leak upstairs and they told its not a leak and its nothing they also sent someone to look at it and they said it was nothing until when i was showering the light exploded and it was full with waterβ¦ these people do not care all they want is peoples money and dont even treat the tenants right or what they pay for! The only time they wanted to bring people in to paint the mould was the last week of me moving out after begging them to help me and trying to get them to understand my situation for the past year. This company should be shut down!!!! Worst decision i ever made by going with themπ€¬π€¬
Heshna Β· 26 April 2024 Β· King & Chasemore Crawley
Agent replied Β· 24 August 2024
Hello Heshna Gokhool, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI had an exceptional experience with King & Chasemore Crawley, all thanks to Andy and Cloe. They went above and beyond to assist me in finding a rental property that met all my needs. From the moment I reached out, they listened attentively and understood exactly what I was looking for.
Andy and Cloe exceeded my expectations in every way possible. Not only were they professional and knowledgeable, but they were also incredibly kind and helpful throughout the entire process. Their dedication and commitment to ensuring I found the perfect property were truly commendable.
I cannot recommend King & Chasemore Crawley highly enough. If you're looking for an estate agent that you can trust to prioritize your needs and provide exceptional service, look no further. Andy and Cloe are fantastic representatives of the company, and I am grateful for their assistance.
Eliseo Β· 26 April 2024 Β· King & Chasemore Crawley
Agent replied Β· 24 August 2024
Thank you for your glowing recommendation and 5* review eliseo labozzetta. Kind regards, Lucy, Customer Relations.
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5/5
GoogleDan, Jack and Flo delivered a quality of service that was first class. They also put me at my ease regarding the whole process.
Peter Β· 22 April 2024 Β· King & Chasemore Worthing (15 Chapel Road)
Agent replied Β· 21 June 2024
Thank you for your glowing 5* review Peter Macklin. Kind regards, Lucy, Customer Relations.
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5/5
GoogleJack from the Worthing branch was really helpful and knowledgeable on the property. He was very friendly and conversational. Would recommend this letting agency
Jed Β· 22 April 2024 Β· King & Chasemore Worthing (15 Chapel Road)
Agent replied Β· 21 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation Jed Trice. Best wishes, Lucy, Customer Relations.
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5/5
GoogleReally great service, we dealt with Chloe who was really friendly and made everything simple and stress free. Thank you π β¦
Lisa Β· 21 April 2024 Β· King & Chasemore Brighton
Agent replied Β· 20 June 2024
Many thanks Lisa Martin for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
Google5 star service from Laurence Pulford, offering great mortgage advice, would highly recommend!! Thank you as always.
Ben Β· 21 April 2024 Β· King & Chasemore Brighton
Agent replied Β· 20 June 2024
Thank you Ben for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
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5/5
GoogleTamara showed us a couple of houses and was always punctual.she kept in contact but was not intrusive. Once we had decided she guided us through the Scottish system , recommended a solicitor who was lovely. There were a few issues along the way but once Tamara got involved they were usually promptly sorted. I would thoroughly recommend Tamara from Paton + co Berwick. So happy with our new house.
Julia Β· 17 April 2024 Β· King & Chasemore Berwick-Upon-Tweed
Agent replied Β· 27 August 2024
Thank you so much Julia for your kind words. Enjoy your new home
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2/5
GoogleRating only, no written review.
Cristina Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)
Agent replied Β· 17 June 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Karen Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)
Agent replied Β· 17 June 2024
Thank you for your 5* review.
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5/5
GoogleVery professional service would highly recommend Nikki and team, Iβve used them twice now wouldnt go anywhere else
Gavin Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)
Agent replied Β· 17 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe whole team were very friendly and professional throughout the viewings and the purchase.they answered all my questions and if they didnβt have an answer they were quick to find out.The purchase had a few problems along the way but the team kept in contact and we got there in the end.thanks
Stephen Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)
Agent replied Β· 17 June 2024
Hi Stephen! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
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5/5
GoogleNikki, Gemma & James were professional and personable. I felt confident in the advice they gave me, regarding the sale of my house. If ever I felt overwhelmed or had queries, throughout the process, they were there for me. Nothing was ever too much trouble. I can highly recommend the Team at King & Chasemore, Bognor Regis, branch.
JUNE Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)
Agent replied Β· 17 June 2024
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleThe whole team are very professional and can answer any questions you may have. As a first time buyer, they offered full support throughout the entire process. Will certainly be going back to them in the future
Brad Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)
Agent replied Β· 17 June 2024
Thank you for taking the time to leave us this amazing 5* review Brad Smith. Kind regards Lucy, Customer Relations.
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5/5
GoogleGreat service. Friendly and battled with us until our long chain finally completed.
Danny Β· 16 April 2024 Β· King & Chasemore Steyning
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleIβve been really happy with my treatment from king & Chasemore, especially Bruno, who has kept me updated with everything, , highly recommend this company
Gillian Β· 16 April 2024 Β· King & Chasemore Steyning
Agent replied Β· 16 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleDuring a long and somewhat difficult conveyancing process Bruno and staff were always as helpful as they could possibly be. They worked extremely hard to get the sale through and I wouldn't hesitate to recommend them to anyone.
Maggie Β· 16 April 2024 Β· King & Chasemore Steyning
Agent replied Β· 16 June 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleVery grateful for all of the support from the team at King and Chasemore, they ensured we got the house we wanted at a price we could afford. Particular praise for Bruno for ensuring we could get everything done in time!
Steve Β· 16 April 2024 Β· King & Chasemore Steyning
Agent replied Β· 16 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI am in the process of buying a flat through King & Chasemore. Over the years I have bought and sold quite a few properties and therefore had dealings with many estate agents. These are the best to date. Eloisa Whyte is the negotiator who has been dealing with me and she has been wonderful, always on time and seemingly having the answers to all my questions with a lovely sunny disposition. I would thoroughly recommend them.
Susan Β· 16 April 2024 Β· King & Chasemore Steyning
Agent replied Β· 16 June 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFantastic service from Bruno Sandilands at King and Chasemore in Steyning. Very thorough and communicative - going above and beyond to keep the flow of information between all parties in a difficult sale. Always calling when he said he would and keeping us updated. Exemplary service - many thanks!
Gilly Β· 16 April 2024 Β· King & Chasemore Steyning
Agent replied Β· 16 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe just want to say a huge thank you to Reece, Ellie and Bruno. We had an awful experience trying to buy a bungalow in Steyning from another local estate agent. Thank fully, it was on with two agents, the other being King and Chasemore. Right from the first phonecall, Reece was just wonderful. The whole team were professional, kind, trustworthy and transparent throughout the whole process. We are extremely grateful for all of their hardwork and support over the past 2 months. An absolute dream team. Thank you Sian and Michael
Sian Β· 16 April 2024 Β· King & Chasemore Steyning
Agent replied Β· 16 June 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat service from Bruno, Ellie and Reese on the sale of our house. Bruno was so supportive during some tricky patches with a very long chain and got us over the line. Excellent service and would recommend.
Ashleigh Β· 16 April 2024 Β· King & Chasemore Steyning
Agent replied Β· 16 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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1/5
GoogleI donβt think Iβve ever left a bad review for a business before but I honestly had a terrible experience with this branch. Poor communication both with myself and I later found out with the seller too. Took them over a week to do simple things like informing me of an offer on my property. Took them 2 weeks to get back to the buyer about basic questions. Was spoken to in an awful tone on multiple occasions by a member of the team. Was not told I could keep my property on the market during the offer stage. I felt completely unsupported during my first time sale which ultimately failed due to a lack of trust in the estate agent. Both myself and the buyer have been in touch and have found that we have been lied to on several occasions. All I can say is that they seem nice at face value but as soon as anything doesnβt go their way things change very quickly. Support from the area manager has been better but ultimately I think that they have too much on so things inevitably fall through the cracks.
Anabel Β· 16 April 2024 Β· King & Chasemore Steyning
Agent replied Β· 16 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleAnette at Hove Branch was very helpful, professional and knowledgeable. She really went an extra mile to answer all my questions about renting a property in the area. Overall a very positive experience!
Julietta Β· 16 April 2024 Β· King & Chasemore Hove
Agent replied Β· 16 April 2026
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleStephanie Pullen, was very informative when given us advise on looking for a property in the aera, she quickly found us the perfect tenant. I just wanted to say the service we have received has been fantastic from start to finish and the whole team have been amazing with communication throughout the whole process. I will definitely be recommending King and Chasemore Hove.
Tracey Β· 16 April 2024 Β· King & Chasemore Hove
Agent replied Β· 10 January 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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