Trusted Agent profile

King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

2,592 reviews across 15 offices and 3 platforms

King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,592 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

2,537

Reviews on Google

All 15 offices

Facebook logo

2.7 / 5

37

Reviews on Facebook

All 15 offices

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Our offices

King & Chasemore's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,537 reviews on Google only. Show every review

1/5

Google

***NEW BUYERS AND RENTERS PLEASE READ***At first they made feel so welcoming into moving in at chandler close room A BUT pressured me in to writing a good review about them before i even moved in. It was a horrific experience with them. I had mould’s every in my room and my bathroom. I had contacted them about it several times and they told me to keep my windows open and i did but i couldnt leave open 24/7 as around that time it was freezing outside and i should not have to keep open 24/7! I still did as i was told and the moulds was getting worse and worse by then and my health was already affected causing me skin irritation breathing problems and constantly being sick! I had sent them pictures and emails and they told me to CLEAN IT MY SELF! Even after i told them its affecting my health.. they refuse to sort it out. They dont care about anyone! Also i had a leak upstairs and they told its not a leak and its nothing they also sent someone to look at it and they said it was nothing until when i was showering the light exploded and it was full with water… these people do not care all they want is peoples money and dont even treat the tenants right or what they pay for! The only time they wanted to bring people in to paint the mould was the last week of me moving out after begging them to help me and trying to get them to understand my situation for the past year. This company should be shut down!!!! Worst decision i ever made by going with them🀬🀬

Heshna Β· 26 April 2024 Β· King & Chasemore Crawley

Agent replied Β· 24 August 2024

Hello Heshna Gokhool, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

I had an exceptional experience with King & Chasemore Crawley, all thanks to Andy and Cloe. They went above and beyond to assist me in finding a rental property that met all my needs. From the moment I reached out, they listened attentively and understood exactly what I was looking for. Andy and Cloe exceeded my expectations in every way possible. Not only were they professional and knowledgeable, but they were also incredibly kind and helpful throughout the entire process. Their dedication and commitment to ensuring I found the perfect property were truly commendable. I cannot recommend King & Chasemore Crawley highly enough. If you're looking for an estate agent that you can trust to prioritize your needs and provide exceptional service, look no further. Andy and Cloe are fantastic representatives of the company, and I am grateful for their assistance.

Eliseo Β· 26 April 2024 Β· King & Chasemore Crawley

Agent replied Β· 24 August 2024

Thank you for your glowing recommendation and 5* review eliseo labozzetta. Kind regards, Lucy, Customer Relations.

5/5

Google

Dan, Jack and Flo delivered a quality of service that was first class. They also put me at my ease regarding the whole process.

Peter Β· 22 April 2024 Β· King & Chasemore Worthing (15 Chapel Road)

Agent replied Β· 21 June 2024

Thank you for your glowing 5* review Peter Macklin. Kind regards, Lucy, Customer Relations.

5/5

Google

Jack from the Worthing branch was really helpful and knowledgeable on the property. He was very friendly and conversational. Would recommend this letting agency

Jed Β· 22 April 2024 Β· King & Chasemore Worthing (15 Chapel Road)

Agent replied Β· 21 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation Jed Trice. Best wishes, Lucy, Customer Relations.

5/5

Google

Really great service, we dealt with Chloe who was really friendly and made everything simple and stress free. Thank you 😊 …

Lisa Β· 21 April 2024 Β· King & Chasemore Brighton

Agent replied Β· 20 June 2024

Many thanks Lisa Martin for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

5 star service from Laurence Pulford, offering great mortgage advice, would highly recommend!! Thank you as always.

Ben Β· 21 April 2024 Β· King & Chasemore Brighton

Agent replied Β· 20 June 2024

Thank you Ben for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care

5/5

Google

Tamara showed us a couple of houses and was always punctual.she kept in contact but was not intrusive. Once we had decided she guided us through the Scottish system , recommended a solicitor who was lovely. There were a few issues along the way but once Tamara got involved they were usually promptly sorted. I would thoroughly recommend Tamara from Paton + co Berwick. So happy with our new house.

Julia Β· 17 April 2024 Β· King & Chasemore Berwick-Upon-Tweed

Agent replied Β· 27 August 2024

Thank you so much Julia for your kind words. Enjoy your new home

2/5

Google

Rating only, no written review.

Cristina Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)

Agent replied Β· 17 June 2024

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

Very professional service would highly recommend Nikki and team, I’ve used them twice now wouldnt go anywhere else

Gavin Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

The whole team were very friendly and professional throughout the viewings and the purchase.they answered all my questions and if they didn’t have an answer they were quick to find out.The purchase had a few problems along the way but the team kept in contact and we got there in the end.thanks

Stephen Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)

Agent replied Β· 17 June 2024

Hi Stephen! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.

5/5

Google

Nikki, Gemma & James were professional and personable. I felt confident in the advice they gave me, regarding the sale of my house. If ever I felt overwhelmed or had queries, throughout the process, they were there for me. Nothing was ever too much trouble. I can highly recommend the Team at King & Chasemore, Bognor Regis, branch.

JUNE Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)

Agent replied Β· 17 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

The whole team are very professional and can answer any questions you may have. As a first time buyer, they offered full support throughout the entire process. Will certainly be going back to them in the future

Brad Β· 16 April 2024 Β· King & Chasemore Bognor Regis (18 Station Road)

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us this amazing 5* review Brad Smith. Kind regards Lucy, Customer Relations.

5/5

Google

Great service. Friendly and battled with us until our long chain finally completed.

Danny Β· 16 April 2024 Β· King & Chasemore Steyning

Agent replied Β· 16 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I’ve been really happy with my treatment from king & Chasemore, especially Bruno, who has kept me updated with everything, , highly recommend this company

Gillian Β· 16 April 2024 Β· King & Chasemore Steyning

Agent replied Β· 16 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

During a long and somewhat difficult conveyancing process Bruno and staff were always as helpful as they could possibly be. They worked extremely hard to get the sale through and I wouldn't hesitate to recommend them to anyone.

Maggie Β· 16 April 2024 Β· King & Chasemore Steyning

Agent replied Β· 16 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Very grateful for all of the support from the team at King and Chasemore, they ensured we got the house we wanted at a price we could afford. Particular praise for Bruno for ensuring we could get everything done in time!

Steve Β· 16 April 2024 Β· King & Chasemore Steyning

Agent replied Β· 16 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

I am in the process of buying a flat through King & Chasemore. Over the years I have bought and sold quite a few properties and therefore had dealings with many estate agents. These are the best to date. Eloisa Whyte is the negotiator who has been dealing with me and she has been wonderful, always on time and seemingly having the answers to all my questions with a lovely sunny disposition. I would thoroughly recommend them.

Susan Β· 16 April 2024 Β· King & Chasemore Steyning

Agent replied Β· 16 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Fantastic service from Bruno Sandilands at King and Chasemore in Steyning. Very thorough and communicative - going above and beyond to keep the flow of information between all parties in a difficult sale. Always calling when he said he would and keeping us updated. Exemplary service - many thanks!

Gilly Β· 16 April 2024 Β· King & Chasemore Steyning

Agent replied Β· 16 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We just want to say a huge thank you to Reece, Ellie and Bruno. We had an awful experience trying to buy a bungalow in Steyning from another local estate agent. Thank fully, it was on with two agents, the other being King and Chasemore. Right from the first phonecall, Reece was just wonderful. The whole team were professional, kind, trustworthy and transparent throughout the whole process. We are extremely grateful for all of their hardwork and support over the past 2 months. An absolute dream team. Thank you Sian and Michael

Sian Β· 16 April 2024 Β· King & Chasemore Steyning

Agent replied Β· 16 June 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from Bruno, Ellie and Reese on the sale of our house. Bruno was so supportive during some tricky patches with a very long chain and got us over the line. Excellent service and would recommend.

Ashleigh Β· 16 April 2024 Β· King & Chasemore Steyning

Agent replied Β· 16 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Google

I don’t think I’ve ever left a bad review for a business before but I honestly had a terrible experience with this branch. Poor communication both with myself and I later found out with the seller too. Took them over a week to do simple things like informing me of an offer on my property. Took them 2 weeks to get back to the buyer about basic questions. Was spoken to in an awful tone on multiple occasions by a member of the team. Was not told I could keep my property on the market during the offer stage. I felt completely unsupported during my first time sale which ultimately failed due to a lack of trust in the estate agent. Both myself and the buyer have been in touch and have found that we have been lied to on several occasions. All I can say is that they seem nice at face value but as soon as anything doesn’t go their way things change very quickly. Support from the area manager has been better but ultimately I think that they have too much on so things inevitably fall through the cracks.

Anabel Β· 16 April 2024 Β· King & Chasemore Steyning

Agent replied Β· 16 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Anette at Hove Branch was very helpful, professional and knowledgeable. She really went an extra mile to answer all my questions about renting a property in the area. Overall a very positive experience!

Julietta Β· 16 April 2024 Β· King & Chasemore Hove

Agent replied Β· 16 April 2026

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Stephanie Pullen, was very informative when given us advise on looking for a property in the aera, she quickly found us the perfect tenant. I just wanted to say the service we have received has been fantastic from start to finish and the whole team have been amazing with communication throughout the whole process. I will definitely be recommending King and Chasemore Hove.

Tracey Β· 16 April 2024 Β· King & Chasemore Hove

Agent replied Β· 10 January 2025

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

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Awards

The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about King & Chasemore

Which King & Chasemore office has the most reviews?

Crawley has the most, with 560 reviews rated 4.8 out of 5, followed by Brighton with 256.

Where are the King & Chasemore offices?

The 15 King & Chasemore offices, by town:

Has King & Chasemore won any awards?

Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.

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