Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Showing 2,525 reviews on Google only. Show every review
5/5
GoogleVery helpful with patience with a non tech type person. Felt reassured.
Thank you for your kind words! We are always happy to help and provide patient and reassuring service to all of our customers, no matter their tech experience. 😄 Kind regards, Lucy, Customer Relations. …
5/5
GoogleI registered with K&C very recently and have been so impressed with the Customer Service especially with Tony at the Midhurst Office and followed up with Sharon. Thanks so much again. I am adding to this review as not only has Tony given excellent Customer Service but also Brooke at the Midhurst office has too and I would highly recommend King & Chasemore to anyone. Since this last review, I would like to add that I have actually been able to continue my rental journey and thank goodness it has been finalised through Tony at King & Chasemore who has been excellent guiding me through what has been an extremely challenging time before I contacted Tony again and now, thanks to a lot of time and patience from him, I am looking forward to moving into my new home very soon with an Agent who goes above and beyond to make the move as smooth as possible. I am looking forward to not only being where I want to be again, but also dealing with an Agent who always has an extremely positive, approachable, supportive and professional attitude.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMe and my hunsband have had great help from max and Adam securing something so rapidly and helping us with all the details in the office. Thank you. Very much looking forward to moving in
Thank you for your kind words! We are thrilled that our team, especially Max and Adam, were able to help you secure your new space quickly and efficiently. We can't wait to have you as part of our community. Congratulations on your new space! Kind regards, Lucy, Customer Relations.
5/5
GoogleI registered with K&C very recently and have been so impressed with the Customer Service especially with Tony at the Midhurst Office and followed up with Sharon. Thanks so much again. I am adding to this review as not only has Tony given excellent Customer Service but also Brooke at the Midhurst office has too and I would highly recommend King & Chasemore to anyone. Since this last review, I would like to add that I have actually been able to continue my rental journey and thank goodness it has been finalised through Tony at King & Chasemore who has been excellent guiding me through what has been an extremely challenging time before I contacted Tony again and now, thanks to a lot of time and patience from him, I am looking forward to moving into my new home very soon with an Agent who goes above and beyond to make the move as smooth as possible. I am looking forward to not only being where I want to be again, but also dealing with an Agent who always has an extremely positive, approachable, supportive and professional attitude.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRebecca and Andy have really been so amazing and offered the best services to me thank you so very much cheers!!
5/5
GoogleJess and Jen made light work of the process for us. Both were friendly with good senses of humour. Always available and nothing was too much trouble for them!
Thank you for your glowing 5* review Edward. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy property had been on the market for a long time but Susie never gave up and was always in regular contact with me, she was professional, kind and understanding
We are thrilled to hear about your positive experience with Susie! Our team takes great pride in providing professional and attentive service to ensure our clients' satisfaction. Thank you for your positive review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAlthough going through a particularly difficult first time buying process, I cannot fault the team at King and Chasemore for their diligence in continuing to get things finalised for me. Emily and Angel have been the main people who have been keeping me updated throughout, and I am grateful to all the work they have been doing in the background with chasing and pushing things forward. Although I have another mortgage advisor, I did have a couple of appointments with Abdullah, who was very informative and helped me to understand the mortgage process further. Overall, a great team at this branch!
Thank you so much for your kind words! We are thrilled to hear that Emily, Angel, and Abdullah provided you with exceptional service during your first home buying experience. We are grateful for your trust and are dedicated to making the process as smooth as possible. Congratulations on your new home! Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a really good experience dealing with king and chasemore with our property search. They were really helpful and went out of their way to find us a new property when the one we viewed wasn't suitable. Despite there being a delay due to works happening at the new property they kept us in the loop and made sure we were able to get it sorted when it became available again. A special thanks to Jen and Jess who were great to deal with.
Thank you for sharing your positive experience with King and Chasemore! We always strive to go above and beyond for our clients, and we are thrilled that Jen and Jess were able to assist you in finding the perfect property. We appreciate your feedback and look forward to continuing to provide exceptional service. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a really good experience dealing with king and chasemore with our property search. They were really helpful and went out of their way to find us a new property when the one we viewed wasn't suitable. Despite there being a delay due to works happening at the new property they kept us in the loop and made sure we were able to get it sorted when it became available again. A special thanks to Jen and Jess who were great to deal with.
Thank you for sharing your positive experience with King and Chasemore! We always strive to go above and beyond for our clients, and we are thrilled that Jen and Jess were able to assist you in finding the perfect property. We appreciate your feedback and look forward to continuing to provide exceptional service. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlthough going through a particularly difficult first time buying process, I cannot fault the team at King and Chasemore for their diligence in continuing to get things finalised for me. Emily and Angel have been the main people who have been keeping me updated throughout, and I am grateful to all the work they have been doing in the background with chasing and pushing things forward. Although I have another mortgage advisor, I did have a couple of appointments with Abdullah, who was very informative and helped me to understand the mortgage process further. Overall, a great team at this branch!
Thank you so much for your kind words! We are thrilled to hear that Emily, Angel, and Abdullah provided you with exceptional service during your first home buying experience. We are grateful for your trust and are dedicated to making the process as smooth as possible. Congratulations on your new home! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience with King and Chasemore. Excellent communication, lovely staff members. With a special mention to Ellie for getting us the mortgage appointment who was able to get us an amazing rate!
Thank you for your terrific 5* review and for your complimentary comments Ruby. Best wishes, Lucy, Customer Relations.
5/5
GoogleJess and Jen made light work of the process for us. Both were friendly with good senses of humour. Always available and nothing was too much trouble for them!
Thank you for your glowing 5* review Edward. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFinding a rental property when you are a recent arrival to the UK is a complex task. We were fortunate to work with Nicole during the process of finding and ultimately renting a property in Chichester. Nicole has a great understanding of what is required, is efficient, has a sense for the style of property that suits your needs, and importantly, is patient. Highly recommend.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHarry Thank you for your excellent professional service and support also your team I can’t remember everyone name thank you to Rebeca Robin very supportive
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleFinding a rental property when you are a recent arrival to the UK is a complex task. We were fortunate to work with Nicole during the process of finding and ultimately renting a property in Chichester. Nicole has a great understanding of what is required, is efficient, has a sense for the style of property that suits your needs, and importantly, is patient. Highly recommend.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service. They took us the process smoothly and updated us on timely when needed. Prompt responses…
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleOliver is great at what he does, goes over and above and incredibly informative!
Hello Alyssa, Thank you for your wonderful 5* review! We're thrilled to hear that Oliver has been going above and beyond to provide you with informative service. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
1/5
GoogleRobbed us of our holding deposit. We were asked questions upon viewing the property such as are you in employment, what is your job etc and we answered truthfully. They encouraged us to put the holding deposit down immediately so we did but we were rejected due to me having to leave my job a few weeks later - they never asked about how long I foresee me being in the job. We offered 6 months rent in advance but then they asked for a year in advance payment, £16000+! They said they would keep the holding deposit and we disputed this. Report claimed that I did not advise them prior, that I was moving from full time employment to being a student at the start of the proposed tenancy. I was not made aware that this information was required, I was simply asked at the viewing "are you in employment?". At the time of the viewing I was in full time employment, I was not at any point asked what my future plans would be and whether I was to remain in that job and for how long. I should come to you and tell you that I am employed or not employed and you don't need to ask me any questions when clearly that is not how the agents at King and Chasemore handled the interest in the property - they asked prepared questions. Apparently I failed to declare important information when it is clear that the agents failed to ask important questions. I was not privy to their processes and requirements, prior to placing my holding deposit and completing referencing, whereas the agents knew in advance the information required. I don't believe it is fair to put the blame on me when the customer cannot be expected to predict what information you need and provide it all when viewing the property. I was truthful throughout my communication with them and the referencing company. I was not even expecting to leave my job so soon but, still, I had nothing to hide and provided my employer reference. "I wanted to make it clear that Zaid had not tried to hide this - even when I flagged what I intended to put on the reference and that it could cause an issue with his application." Stay away from these people if you don't want them stealing from you.
5/5
GoogleExcellent service. They took us the process smoothly and updated us on timely when needed. Prompt responses…
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleJen McIntyre was incredibly helpful, responsive and friendly. She really eased our transition into our new house with great organisation. Thank you for going the extra mile.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would highly recommend engaging the services of King and Chasemore, Bognor Regis. I received first-class support, advice in finding a suitable tenant, arranging professional marketing material, setting up viewings and drawing up contracts.
Thank you for your brilliant 5* review and thank you for your kind words Stuart. Best wishes, Lucy, Customer Relations.
1/5
GoogleI am very disappointed with this Agents. They cancelled my viewing last week without any good reason and rearranged it to this week assuring me that I am the first viewer and not to worry about anything. They just rang me to cancell again because they had a viewing for the property and the offer has been accepted. They denied any reassurances they gave me despite me having a witness for their statements. They made me miss on purchasing a property I was really really interested in.
Hello M J, I'm sorry to hear about your experience with us. It’s concerning to learn about the issues you faced regarding the property viewing and the subsequent cancellation. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleGreat service, Louis went above and beyond to help out, would recommend 👍 …
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
