Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Showing 2,525 reviews on Google only. Show every review
5/5
GoogleOur move to a flat in Hove was seamless with King & Chasemore keeping in close contact to just the right degree. Thank you.
Thank you for taking the time to share your experience and for your wonderful 5* review Charlie! Kind regards, Lucy, Customer Relations.
5/5
GoogleThis was my first time talking to an estate agent as it’s my first move Jessica was so helpful and very supportive through the process , thank you :)
Many thanks for the great 5* review and your kind words Brooke. Best wishes, Lucy, Customer Relations.
1/5
GoogleTerrible Estate Agents. Put an offer in on a flat and was never contacted back. Despite having to follow up on the offer, no responses. Do not arrange any viewings through the estate agents. Poorly run with terrible internal Logistics
Hi Raj, I'm sorry to hear about your experience with us. We take feedback seriously and would like to understand more about what happened. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
1/5
GoogleI had a disappointing experience with King & Chase. After viewing a property, I reached out via email regarding the delivery of my beautiful upright piano, but received no response. This lack of communication left a negative impression.
Hi Powell, we apologise for the lack of communication regarding your piano delivery inquiry. Your feedback is valuable to us, and we would like to address this issue. Please contact us at review@countrywide.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently moved into a property and the letting process was managed by Jen, who was brilliant and pleasure to deal with. She was very responsive to my emails, providing lots of detail about the process and paperwork, and generally making the process flow smoothly and quickly.
Thank you for your 5* review Rose. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleJess was extremely friendly and bubbly, giving me clear direction with what she could do to help me and giving advice on how I could move forward with my property hunt! Amazing customer service!
Thanks Nadine for your great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently moved to a new flat and we found it thanks to King & Chasemore Sales and Lettings Agents Hove. Our first contact was with Jessica, who showed us the property and informed us about the rental procedures. We decided to rent the flat, so Jennifer was there to help us with all the paperwork and everything else that needed to be done until we got the keys for our flat. I can tell with certainty that both Jen and Jess are among the most helpful estate agents I've dealt with, always with a smile and professionalism.
Thank you for your terrific 5* review and thank you for your kind words Sofia. Best wishes, Lucy, Customer Relations.
5/5
GoogleKing and Chasemore Hove have been outstanding in helping me find my property. Overall the entire team have gone out of their way to help me. They have been quickly responsive to any questions and always very friendly. Would highly recommens using them and would happily use them again.
Thank you Darran for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving owned my own Estate Agency in London for 23 years handling Sales, Lettings and Property Management, I am very focused on the importance of high service levels and professional standards. From the moment I met Stephanie and her team in the Hove office I could see why they have an excellent reputation. I have now instructed them to let and manage a second property after dealing with her for the last two years as she makes everything run smoothly. It’s clear to me that Stephanie has excellent attention to detail. My partner has recently appointed this team to handle three properties in Brighton & Hove.
5/5
GoogleGreat service
Thanks Kiryu for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJess and Jennifer both slayed at their job. Both brought a lighthearted approach which made the whole process go smoother. Appreciate them a lot
Maddy, many thanks for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThey have helped us to find our next flat really quick and the whole process has been stress-free. Jen has been very nice and helpful.
Thank you for leaving us your superb 5* review David Pinilla Perez. Best wishes, Lucy, Customer Relations.
5/5
GoogleCouldn't write two reviews but.. Review 2024: Best Estate agents in Brighton & Hove hands down. Been in Brighton renting for 11 years and can truly say they are the best by far, lovely people and quality service in lettings & sales! Rented my last property for 3 years though King and Chasemore in Coastal place. Not had many issues but when something broke they were very pleasant and useful to work with. Review 2021: Excellent experience finding a place to rent through King and Chasemore Hove, staff really friendly and responsive, no time is wasted stressing. Would recommend anyone who is looking to rent or buy to pop in or look online.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to thank the work of Jessica of the Letting Team, who has been diligently looking for suitable rental properties for our family. She took the initiative to recommend a number of properties to us and she was very helpful in answering our questions when viewing these properties. Thank again, Jessica.
Thank you for sharing your positive experience with Jessica from our Letting Team! We are delighted to hear that she provided excellent service by recommending suitable rental properties and answering all your questions. We will make sure to pass along your kind words to Jessica. Thank you for choosing King & Chasemore Sales and Letting Agents Hove! Kind regards, Lucy, Customer Relations.
5/5
GoogleJen at King & Chasemore Hove Office provided an excellent service finding new tenants and handling all the referencing and other documentation which was not straightforward. Would not hesitate to recommend them when looking for tenants.
Thank you for leaving us your superb 5* review and recommendation Carol. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks to King and Chasemore agancey , I am now settled in a wonderful home that exceeds my expectations. I highly recommend them to anyone in search of a reliable, professional, and friendly housing agency. Their outstanding service and dedication to their clients are truly unmatched.
Thank you Manna for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently had the pleasure of working with Jessica Herrington from the Hove branch to find our new home in Hove. From start to finish, Jessica demonstrated exceptional diligence and professionalism. Communication with Jessica was always prompt and clear, making the process smooth and stress-free. She was always available to answer our questions and provided thorough updates, keeping us informed every step of the way. We are incredibly grateful for Jessica’s hard work and commitment. We highly recommend Jessica to anyone seeking a professional and dedicated real estate agent.
Dear David Gray, thank you for sharing your positive experience working with Jessica Herrington at our Hove branch. We are delighted to hear that Jessica's diligence and professionalism made your home search smooth and stress-free. We appreciate your recommendation and will be sure to pass on your kind words to Jessica. Thank you for choosing King & Chasemore Sales and Letting Agents Hove.
5/5
GoogleJen and Jess helped us so much with our most recent move, especially when they went out of their way to make sure our cat could move with us and be safe. Thank you so much again
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleFriendly and efficient. Had a lovely experiencing finding my new home with Jen & Stephanie at King & Chasemore.
Thank you for taking the time to leave us this amazing 5* review Bridget. Kind regards Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you for taking the time to rate our services and for your brilliant 4* review. We value your feedback and wish you a wonderful day. Kind regards, Lucy, Customer Relations
4/5
GoogleHad a great experience with King & Chasemore Letting Agency. The letting agents Jennifer and Jess were very efficient in the initial interest process and smooth and effective with that is always a mundane document process.
Thank you for your lovely review Sesi. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally prompt and professional lettings agent. We were supported by Jen and Jess based at the Hove branch, who have both been wonderful to work with. Highly recommend!
Thank you Maddie for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleSuper helpful and great communication, very happy to have found mine and my partners dream flat thanks to the help of Jen and Jess! Thank you so much!
Thank you for your wonderful 5* review Elliot! We're thrilled to hear that Jen and Jess were able to help you and your partner find your dream flat. Your satisfaction is our top priority, and we're delighted to have been a part of your journey. Best wishes, Lucy, Customer Relations Team
5/5
GoogleFound my dream place - really great agency, responsive, quick, friendly - Jess was a pleasure to work with and the rest of the team made sorting all the paperwork really stress free. Found my flat and was ready to move in within a few weeks. Thank you for the great service.
Thank you for taking the time to leave us your 5* review Anya! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
