Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Showing 2,525 reviews on Google only. Show every review
5/5
GoogleTook less than 2 weeks from viewing the property to moving in! Everything was super quick, excellent communication, highly recommend using them!
Thank you so much for the kind words! We strive to make the moving process as efficient and seamless as possible. We are thrilled to hear your experience with us was excellent and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleTony was very professional helpful, easy to talk to and over all I would thoroughly recommend him.
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Tony provided professional and helpful service. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI’ am so happy with the services provided by Jack cripps. Very helpful and got good guidance throughout my processing. Thank you
Thank you for your positive review! We are thrilled to hear that Jack Cripps provided helpful guidance during your processing. It is our goal to provide exceptional services to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCloe and Neil have been helpful through every step of getting a home. Worked swiftly with amazing communication.
Thank you so much for your kind words! We pride ourselves on top-notch customer service and are thrilled to hear that Cloe and Neil were able to make your home-buying experience seamless and easy. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleReally helpful and made the whole process so easy highly recommend
Thank you for your positive feedback! We strive to make each customer's experience as seamless as possible. It means a lot to us that you would recommend our services. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWonderful service #highlyrecomended
Thank you for the fantastic review! We strive to provide top-notch service and are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBecky has been really awesome. Sat with us and explained everything in details. Looking forward to move in our new house with this amazing & professional team. Xx
Thank you for the kind review! We are so happy to have provided you with a smooth and informative experience. We can't wait to help you move into your new house with our dedicated team by your side! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBecks was very helpful and approachable. She make us feel very welcome on our day one.
"Thank you for your kind words! We pride ourselves on providing excellent customer service and we're thrilled to hear that Becks made your first day with us special. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent service I would like to highlight Excellent communication from Cloe And starting package with Becky, amazing sales with Niel . Overall amazing straight forward service . 5 🌟 …
Wow, thank you for the glowing review! Providing excellent service and exceptional communication is always our top priority. We are thrilled to hear that Cloe, Becky, and Niel were able to make your experience with us truly amazing. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleI had such a great and amazing experience with Neill Pattenden in Crawley branch, a very warm welcome with a big smile on his face. Neill has been of great help to me, and explained everything thing I wanted to know in details, I would recommend Kings and Chasemore lettings agency to anyone looking for a place to let. A big thank you Neill and your team.
Thank you so much for choosing Kings and Chasemore for your letting needs! We take pride in providing exceptional customer service and we're so glad that Neill and our team were able to help you find a place to let. We appreciate your recommendation and hope to continue exceeding your expectations in the future. Thank you again for your kind words! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleIf you are a Tennant renting, DO NOT USE. The managing agents are terrible. I moved into a poorly cleaned flat, had to pay out of my own pocket to make good. Management requests were rarely followed up. Then they did not return my deposit or confirm any proposed deduction amount despite almost 3 months passing.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe have been very impressed with the quality of service provided by staff at the Church Road, Hove branch. Jen in particular has been friendly and efficient, what a lovely lady. She was proactive in obtaining our business in the first …
Thank you for your kind words! We are so glad you had a positive experience at our Church Road, Hove branch. We strive to provide excellent service and we are thrilled Jen was able to secure your business. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GooglePaddy and his team offer a world class service. They have a superb knowledge of both property and people and combine the two to give a truly exemplary service to both buyers and sellers. They have great integrity and their customer service is off the scale good at every level.
Wow, thank you so much for your kind words. Can't wait to see what you do to the new house. Talk soon. Paddy.
5/5
GoogleA perfect service from start to finish, nothing was too much trouble and we were kept informed every step of the way. I would gladly recommend Paddy and the team to anyone.
Morning Ian, Thank you very much for your kind words. Talk soon. Paddy.
5/5
GoogleMy wife and I recently bought a house. We viewed the property with Chloe who was very helpful. All our questions were answered. She and Tamara contacted the vendor several times on our behalf and promptly provided information we had sought. The staff liased with our solicitor and our surveyor enabling the purchase to proceed smoothly. We were very satisfied with the service provided .
Good morning Mr Benjamin, Thank you very much for your review. I hope you enjoy the new house. Regards Paddy.
5/5
GoogleFollowing a disastrous flood at our home, while we were away on holiday, we were looking for alternative accommodation. We called in to King and Chasemore and were introduced to Anthony Ravensdale. We were treated very professionally, …
Thank you so much for your kind words! We are glad that we were able to provide you with a suitable rental property and handle the entire process professionally and effectively. We appreciate your trust in us and are always here to help in any way we can. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleDuring the time it took to find a buyer and sell our late mother’s flat we were lucky to have the support and total professionalism of Amy Tripp. She made sure at all times that we were kept in the loop and drove things along when the chain …
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleMe and my partner have been dealing with Anthony Ravensdale. He has been absolutely amazing. I enquired for a one bedroom flat and he done everything he can to get us into a 3 bedroom. Within less than a week we have a move in date and are …
Thank you for taking the time to leave us your 5* review Charlotte! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWithout meaning to copy previous reviews I seriously cannot write anything negative about Sophie or Tony. From the moment I met Tony at the property for the viewing and Sophie on move in day absolutely nothing has been too much for them…..I …
Hello Hannah, Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
5/5
GoogleMax Leal was very helpful, patient and kind.
Thank you for your kind words, we are glad to hear that Max provided you with excellent assistance. We strive to provide the best customer service experience possible and are thrilled to know that we have succeeded with you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWent above and beyond with every staff member being incredibly helpful
Thank you so much for your kind words! We take pride in providing exceptional service and are thrilled to hear that our staff went above and beyond for you. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
