Trusted Agent profile

King & Chasemore estate agents in Crawley, Brighton, Hove and 8 more

4.7

★★★★★ Excellent

2,580 reviews across 15 offices and 3 platforms

King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

2,525

Reviews on Google

All 15 offices

Facebook logo

2.7 / 5

37

Reviews on Facebook

All 15 offices

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Our offices

King & Chasemore's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,525 reviews on Google only. Show every review

5/5

Google

Really helpful and polite.

Joanna · 22 June 2019 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you Joanna for taking the time to leave your rating and kind words. Best wishes, Mark

5/5

Google

Wes has been amazing from start to finish. Definitely recommend!

KHALID · 22 June 2019 · King & Chasemore Brighton

Agent replied · 20 June 2024

Thank you for your 5* review and recommendation! Best wishes, Scott.

5/5

Google

We were really impressed with the services we received from Danny and the team at King and Chasemore. They worked extremely hard to push a difficult and time sensitive sale through for us and were considerate and supportive of our needs. We have had numerous experiences of difficult estate agents in the past but would absolutely not hesitate to use Danny and his team again - they have restored our faith in property sales and agents! Mr and Mrs R - July 2018

Laura · 22 June 2019 · King & Chasemore Brighton

Agent replied · 20 June 2024

Hi Laura, thank you for taking the time to leave us with your fantastic 5* review of our dedicated King & Chasemore team in Brighton. It is brilliant to read that Danny and the team worked really hard for you and were considerate and supportive of your needs. We look forward to helping you again in the future. Kind regards, Emma.

5/5

Google

A big thank you to Dean Bowden mortgage consultant. From seeing Dean to mortgage offer 8 days. From completing the mortgage paperwork to exchange of contracts 3 weeks. Thanks Dean!!!

Edward · 16 April 2019 · King & Chasemore Bognor Regis (18 Station Road)

Agent replied · 17 June 2024

Thank you Edward for recognising Dean with your 5* review! Kind regards, Scott

5/5

Google

I recently decided to rent my property and the guidance and advice I recieved from all concerned was first class. I have withdrawn the property for personal reasons and even though I have wasted some lovely people’s time they were understanding and very kind. Thank you to all.

Marilyn · 16 April 2019 · King & Chasemore Bognor Regis (18 Station Road)

Agent replied · 17 June 2024

Hi Marilyn Thank you very much for this review and 5* rating! I am delighted to hear that the team provided such good service! Kind regards, Jake

1/5

Google

Wasn't very happy with the service received at all. Enquired to view a property in Felpham which was going fine and had a been booked. This was on a Tuesday. I asked work to leave early also. The day of our viewing, Thursday, I realised I hadn't received a confirmation email so I rung and asked if it was still okay to view. They confirmed that they hadn't actually checked to make sure the viewing was okay and would ring me back asap. Got a call back within minutes and they confirmed they is heating works going in so we were unable to view but would let me know on Saturday what days we'd be able to rearrange it to. Saturday come - hadn't heard anything. Monday - nothing, Tuesday - nothing. I had heard the lettings department wasn't great and they'd lived up to my low expectations. I won't be enquiring to view a flat with them again.

Ellie · 16 April 2019 · King & Chasemore Bognor Regis (18 Station Road)

Agent replied · 17 June 2024

Hello Ellie I am sorry to see this. Please be assured that all feedback is taken extremely seriously and we thank you for bringing this to our attention. In order to look into your concerns further, could you please send more details to customercare@countrywide.co.uk. Kind regards, Chris

5/5

Google

Great service from Kay and the team, they went above and beyond and I couldn't have asked for more.

Nigel · 16 April 2019 · King & Chasemore Steyning

Agent replied · 16 June 2024

Hi Nigel, it is brilliant to read that Kay and the team at King and Chasemore in Steyning delivered a 5 star service and that they went above and beyond. Best wishes, Emma.

5/5

Google

Very professional, good communication. Always dealt with same few people so continuity assured. Great care taken with photos and listing. Useful feedback. Would definitely use again.

Lucy · 16 April 2019 · King & Chasemore Steyning

Agent replied · 16 June 2024

Thanks you so much Lucy for your 5 star review of the service you received at our Steyning branch of King & Chasemore.

5/5

Google

Have been to these agents a couple of times now and the service is always great. They are so friendly and professional in their approach. Always feel at ease when talking to any of the team . Well done all !!

David · 16 April 2019 · King & Chasemore Steyning

Agent replied · 16 June 2024

Thank you David for your wonderful 5* review! Kind regards, Scott

5/5

Google

Kay and Colin were brilliant with the sale of my property. They communicated with me every week even if there was not any new news. How refreshing an Estate Agent that understands customer service. Would recommend them 100%

Janet · 16 April 2019 · King & Chasemore Steyning

Agent replied · 16 June 2024

Hi Janet, thanks for your great 5 star review and recommendation. I'm glad to read that you benefitted from professional and effective customer service from Kay and Colin at King & Chasemore. Your kind comments will be passed onto the team. Best Wishes, Tracey

5/5

Google

We registered with King and Chasemore Steyning as we were looking for a property in Steyning. Our house sale fell through and then took a long time to sell. Colin from the branch kept in touch right through this period, checking on how things were going, one of the few that did. We have now bought and unfortunately for them it was through another agent, but I have to say this branch was excellent in their communications.

PAUL · 16 April 2019 · King & Chasemore Steyning

Agent replied · 16 June 2024

Hi Paul, thank you for taking the time to leave us with your excellent 5 star review of the great service you received from our dedicated King & Chasemore branch in Steyning. It is great to read that although your sale fell through and then took time to sell, Colin kept in regular contact and offered excellent communication. Best wishes, Emma.

1/5

Google

The worst experience with a letting agency. My husband, our 2 years old and myself have been left without accommodation on a Friday afternoon (3 days away from the date we were giving our old flat back). We visited the flat in the summer, it needed work but after negotiations with the landlord we agreed to take it and do some of it ourselves for a lower rent. We did notice a weird smell in the entrance on the first visit and ask the letting agent to find out what it was and make sure that was fixed before we move in (we thought that was the fish & chips shop next door). We got a call from the agent 2 days before we were due to move in letting us know that the smell was coming from under the stairs and it was because it was infested with rats but being Cleaned and fixed. The agent even ask me if I wanted to pay the deposit that day on the phone. Which obviously I refused and I asked her to see the flat one last time before we pay or sign anything. Few days later on the Friday the agent was over 1hour late to show us the flat because the cleaner did not bring back the keys after cleaning the property. After a long wait outside the property she finally arrived and there we found that the flat was not clean, We saw obvious traces of alive rats under the stairs but also upstairs in the kitchen (behind dirty cooker) and under the bath. The place was dirty and not cleared from the previous tenants garbage. Having a toddler we refused to move in or pay any deposit. The agent told us they had nothing else to offer and that was the end of it!!!! Oh yes she apologised and wish us good luck on finding a new house.

Laurie · 27 October 2018 · King & Chasemore Hove Sales

Agent replied · 25 October 2024

Hiya Laurie, I am deeply sorry to see that your experience with King & Chasemore has not been to the high standards that we expect. It is imperative that all of our Tenants and potential future Tenants receive the highest level of service at all times and I am deeply sorry for any stress and inconvenience caused. Please be assured that all feedback is taken extremely seriously and as a company we are continuously looking at how we can improve our customers journey by putting the Customer at the heart of everything we do .We thank you for bringing these points to our attention and taking the time to leave this feedback. Please could your provide more details to the Customer Care Team who will look into this for you customercare@countrywide.co.uk. Many thanks, Regan

1/5

Google

Poor and expensive experience - Requested in writing they let the property for a minimum of 12 months as this is the minimum period I offer tenants. The contract was written out for 6 months only (I stupidly took their word for it that is was 12 months), tenant left then I had a 2 month void and a £400+ Council tax bill. On top of their fees, lost rent and the cost for another agent to find a new tenant etc The "Mistake" has cost me over £4300!!!

Paul · 26 October 2018 · King & Chasemore Chichester (57 North Street)

Agent replied · 24 October 2024

Hi Paul Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake

1/5

Google

I am absolutely appalled with the lack of communication. I viewed a property at 5pm last night and contacted the agency to make an offer at 8.50 this morning. I was told that the agent that showed me the property would call me back. I phoned and left a message again requesting a call back immediately as I was very interested and would make an offer today only to be contacted at 15.30 to say someone else had taken the property!!! Disgraceful customer service! I will be making a formal complaint and I will not let a property through King and Chasemore in the future if this is the way they treat their customers!!

Amy · 26 October 2018 · King & Chasemore Chichester (57 North Street)

Agent replied · 24 October 2024

Hi Amy, I am deeply sorry to see this. It is essential that all of our Customers receive the highest level of service at all times and I sincerely apologise that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously, and as a company we are continuously looking at how we can improve our Customers journey with us. If you should wish to discuss your concerns further, please do not hesitate to contact us here at the Branch at lettings.chichester@kingchasemorecountrywide.co.uk. Many thanks. Regan.

1/5

Google

They have cost me and my partner almost 3 thousand pounds, because they told us they had looked over our contract and saw we could move out early and now telling us we can't this building we live in me and my partner have been violently attacked by druggys and now they do this to us, we have to pay for their mistake I will never recommend king and chasemore ever

Jay · 26 October 2018 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please do not hesitate to be in touch. Kind regards, Chris

1/5

Google

BUNCH OF IDIOTS!!!! My son Rung up yesterday to book a time for 11:15 to view a house down cottenham road in worthing. Got a call at 10am today to say the agent showing us around MIGHT be 5 miniteslate as she has a viewing in LITTLEHAMPTON at 10:45?! He turned up with his partner and 7 yearold daughter at 11:20 11:35 rolls past still nothing, he rung up and had to keep trying for 10 minutes before they final answer to tell him they will find out where the agent is and phone him back which never happened. 10 minutes later the person that was due to view the house AFTER him turned up, with a young child. Another 10 minutes off trying to get hold of the office, he phoned me up to collect him which took me 20 minutes to get to him and STILL no sign of the agent?!?!?! Simply appauling!! I intend on putting a letter through the door later to explain everything to the home owner, seeing as I agreed to pay a years rent up front for my son when he found the house he wanted (which seemed to be this one!) I'm sure he'd love to hear how much money you've just lost him!!

BigRob · 26 October 2018 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Hi Luke, I am deeply sorry to read this. It is essential that all of our Customers receive the highest level of service at all times and I sincerely apologies that you feel that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously and as a company we are continuously looking at how we can improve our customers journey by putting the customer at the heart of everything we do .We thank you for bringing these points to our attention and taking the time to leave this feedback. Kind regards. Regan.

1/5

Google

King and Chasemore Worthing Before signing the contracts the agents promised -The gas/electric metres would be changed from prepay to regular connection. -The back overgrown garden would be cleared and prepared -That blinds or curtains (none in the house at all) could be fitted if a quote was provided for the landlord. Despite numerous phone calls some 5 weeks after having moved in, the meters have not been changed, the garden remains a jungle (in which were two dead rats were found) and there are no window coverings despite providing quotes weeks ago. This is happening in a property where it is known there are young children. Numerous telephone calls have been made to the branch and a detailed e-mail outlining the above sent to Louise on 20/09/18 over a week later there has been no contact and not even an acknowledgement of the e-mail. Poor does not even come close to describing the way that this situation is being handled by King and Chasmemore in Worthing.

Jack · 26 October 2018 · King & Chasemore Worthing Sales

Agent replied · 24 October 2024

Thank you Jack for taking the time to leave us your comments. I am sorry that you are experiencing some concerns with the property you have rented. If you would like to raise your concerns with our Customer Care team, please e-mail review@countrywide with any matters you wish to raise along with full property details. Kind regards, Scott (Customer Relations Team)

1/5

Google

Wasn't very happy with the service received at all. Enquired to view a property in Felpham which was going fine and had a been booked. This was on a Tuesday. I asked work to leave early also. The day of our viewing, Thursday, I realised I hadn't received a confirmation email so I rung and asked if it was still okay to view. They confirmed that they hadn't actually checked to make sure the viewing was okay and would ring me back asap. Got a call back within minutes and they confirmed they is heating works going in so we were unable to view but would let me know on Saturday what days we'd be able to rearrange it to. Saturday come - hadn't heard anything. Monday - nothing, Tuesday - nothing. I had heard the lettings department wasn't great and they'd lived up to my low expectations. I won't be enquiring to view a flat with them again.

Ellie · 25 October 2018 · King & Chasemore Bognor Regis Sales

Agent replied · 23 October 2024

Hello Ellie I am sorry to see this. Please be assured that all feedback is taken extremely seriously and we thank you for bringing this to our attention. In order to look into your concerns further, could you please send more details to customercare@countrywide.co.uk. Kind regards, Chris

1/5

Google

Poor and expensive experience - Requested in writing they let the property for a minimum of 12 months as this is the minimum period I offer tenants. The contract was written out for 6 months only (I stupidly took their word for it that is was 12 months), tenant left then I had a 2 month void and a £400+ Council tax bill. On top of their fees, lost rent and the cost for another agent to find a new tenant etc The "Mistake" has cost me over £4300!!!

Paul · 25 October 2018 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Hi Paul Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake

1/5

Google

I am absolutely appalled with the lack of communication. I viewed a property at 5pm last night and contacted the agency to make an offer at 8.50 this morning. I was told that the agent that showed me the property would call me back. I phoned and left a message again requesting a call back immediately as I was very interested and would make an offer today only to be contacted at 15.30 to say someone else had taken the property!!! Disgraceful customer service! I will be making a formal complaint and I will not let a property through King and Chasemore in the future if this is the way they treat their customers!!

Amy · 25 October 2018 · King & Chasemore Chichester Sales

Agent replied · 23 October 2024

Hi Amy, I am deeply sorry to see this. It is essential that all of our Customers receive the highest level of service at all times and I sincerely apologise that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously, and as a company we are continuously looking at how we can improve our Customers journey with us. If you should wish to discuss your concerns further, please do not hesitate to contact us here at the Branch at lettings.chichester@kingchasemorecountrywide.co.uk. Many thanks. Regan.

5/5

Google

Very helpfull and friendly staff, even if at the end I didnt rent my 2 beds with them they manage for 4-5 house presentations, 5 stars.

Cristian · 26 August 2018 · King & Chasemore Crawley

1/5

Google

Desorganised letting department very unprofessional.

Xavi · 23 June 2018 · King & Chasemore Hove

Agent replied · 21 June 2024

Thank you for your review. I am sorry to see that you have been less than satisfied with our lettings department. It is imperative that all our customers receive excellent service at all times and I am sincerely sorry if this has not been the case on this occasion. Please be assured all feedback is taken extremely seriously and thank you again for taking the time to leave this feedback. Kind regards. Regan.

5/5

Google

dealt with Zoe Matthews - very efficient

Ruth · 23 June 2018 · King & Chasemore Hove

Agent replied · 21 June 2024

Hello Ruth, Thank you for this fantastic 5* review for Zoe Matthews efficiency at the King & Chasemore branch in Hove. Kind regards, Maryjane.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.

ESTAS winners in two years, the group and its branches: 2020, 2021.

ESTAS awards by year, 2020 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about King & Chasemore

Which King & Chasemore office has the most reviews?

Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.

Where are the King & Chasemore offices?

The 15 King & Chasemore offices, by town:

Has King & Chasemore won any awards?

Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.

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