5/5
Rating only, no written review.
Agent replied · 21 June 2024
Thank you Sue for the 5* review. Kind regards, Lucy
Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Showing 2,525 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you Sue for the 5* review. Kind regards, Lucy
5/5
Super friendly helpful staff.
Thank you Gareth for your 5* review. All the best, Mike.
5/5
Fast and effective service dealing with property maintaince, many thanks Zoe
Thank you for your excellent 5* review and kind words! Kind regards, Scott
1/5
Think it’s okay to park across peoples driveways when doing viewings, if you don’t know what a dropped curb is maybe you’re in the wrong job!
Hi SiMan, I am sorry to read about this incident, however, without further details we are unable to investigate further. Please e-mail us at review@Countrywide.co.uk. should you wish to provide further information. Kind regards, Scott
5/5
Very friendly lettings team at King and Chasemore. Rebecca, Hannah and Kate were very efficient and happy to go above and beyond. Would highly recommend!
Thank you Jack for your 5* review of King & Chasemore and kind recommendation, Best wishes, Scott
5/5
My experience with King & Chasemore was nothing but fantastic from day one. Rodger Heasman was so special in his attentitive, caring and honest approach to our dealings. The up to date communication was top notch along the way and I can’t sing their praises high enough. Great service. I would recommend them very highly.
Thank you James for your great 5* review and wonderful recommendation of our local King & Chasemore team. I will make sure your kind words are made known to them. Best wishes, Scott
5/5
We were shown around a flat on Sunday by Connor from the hove branch, he was great, really informative, polite and he really engaged with us. We've been to see a few flats recently with other estate agents where sadly the people showing us around were the complete opposite. Good service sticks! Thanks Connor.
Thank you Lynda for your and glowing 5* review of our local King & Chasemore team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
5/5
I registered with Hannah Fraser at king and chasemore Hove to find my first home. She was fantastic, friendly and professional on all viewings and really cared about helping us find a property. This has resulted in us finding our first home and we cannot wait to move in. Thank you so much Hannah :) if anyone is looking for their next property CALL HANNAH
Thank you for your great 5* review and wonderful recommendation of our local King & chasemore team. I will make sure your kind words are made known to them.
5/5
we are currently going through our first adventure in searching for a charming flat to make it our home. Despite my rather unprepared surprise visit Hannah was fabulous and polite. On our further way through the jungle of flat-searching she accompanies us and reliably keeps us update about places we might like. So far we are happy with the service.
Thank you Rona for your great 5*review! It's wonderful to read that you are kept fully informed and up to date by our Kings & Chasemore branch. Many thanks again, Lucy.
5/5
We are currently going through a purchase and sale of our property using King and Chasemore. Can honestly say that so far Rodger and Loren have been a great help. They have both been available around the clock and very helpful throughout so far. I would highly recommend using them for their honesty and hard work to achieve all parties goals. The added bonus and recommendation of Justin (mortgage broker) has also been a great help. Thanks for everything and fingers crossed for a speedy completion.
Thank you Jason for the glowing 5* review and recommendation. I will of course pass on your high praise to the King & Chasemore team in particular Rodger, Loren and Justin. All the best for a speedy completion. Kind regards, Lucy.
5/5
King and Chasemore have been managing the sale of my flat over the last couple of months. I'd like to say a very special thank you to Loren Rayner, new Sales Manager, who has made a huge difference to the customer service and approach to managing clients. She has been so responsive, efficient and consciencous and i would now have no hesitation in recommending King and Chasemore to others. There has been a huge and evident improvement in customer care since new management have taken over. Loren, thank you for making every customer feel like they are your number 1 priority despite your very busy workload.
Wonderful to read Almas such a glowing 5* review! Thank you for your kind words. Best wishes, Scott
5/5
I had a great experience with King & Chasemore. Dealt mainly with Kate and Rebecca but the whole team seem friendly and efficient. They sorted out my rental while I was in South Africa - with Kate Thompson taking me on a Whatsapp video tour around the house! They gave me a full photo inventory of everything when I came into the office to sign and go through the documentation (this took 20min max) and now I’m in my flat with everything sorted. Seriously so efficient, flexible and responsive - not to mention friendly which makes such a difference! I would definitely recommend them.
Tarry, thank you so much for your kind words, 5* review and recommendation. I have passed this on to the King & Chasemore branch team. Good luck in your new home. Kind regards, Mark
4/5
Rating only, no written review.
Thank you Peter for taking the time to leave us your rating. Kind regards, Scott
5/5
Rating only, no written review.
Thank you Iuliana for the 5* review. Kind regards, Lucy
5/5
Great team, who is always ready to help. Would highly recommend! Thanks, guys x
Many thanks Alisa for your 5* review and recommendation. Best wishes, Tracey.
5/5
Everybody has been extremely helpful. Any problems that have come have been dealt with quickly.
Hi Robert, thanks for your 5* review. Great to read you had a good experience with King & Chasemore. Best wishes, Tracey.
5/5
Recently moved into rented accommodation, outstanding service from Rebecca at the worthing branch from start to finish. Very professional and efficient branch.
Thank you Lewis for taking the time to leave us this excellent review, it's great to see that the Kind & Chasemore team were once again able to provide their proven, 5* service! Best wishes, Lucy.
1/5
King and Chasemore Worthing Before signing the contracts the agents promised -The gas/electric metres would be changed from prepay to regular connection. -The back overgrown garden would be cleared and prepared -That blinds or curtains (none in the house at all) could be fitted if a quote was provided for the landlord. Despite numerous phone calls some 5 weeks after having moved in, the meters have not been changed, the garden remains a jungle (in which were two dead rats were found) and there are no window coverings despite providing quotes weeks ago. This is happening in a property where it is known there are young children. Numerous telephone calls have been made to the branch and a detailed e-mail outlining the above sent to Louise on 20/09/18 over a week later there has been no contact and not even an acknowledgement of the e-mail. Poor does not even come close to describing the way that this situation is being handled by King and Chasmemore in Worthing.
Thank you Jack for taking the time to leave us your comments. I am sorry that you are experiencing some concerns with the property you have rented. If you would like to raise your concerns with our Customer Care team, please e-mail review@countrywide with any matters you wish to raise along with full property details. Kind regards, Scott (Customer Relations Team)
2/5
Looking to buy a 1 bed flat. Viewing was good put in 2 offers and was prepared to bid further but in 2 weeks was never contacted by Josh or even told if my offers had been rejected or accepted . Overall dissapointing experience. Paul king
Thank you for taking the time to leave us your feedback and I would like to assure you that your feedback will be passed on to the Regional Manager. However, if you wish to discuss your concerns further, please feel free to contact us via review@countrywide.co.uk Kind regards, Mike.
5/5
Great service , prompt, professional would highly recommend
Hello Paul, thank you for your 5* review and kind words for the local King & Chasemore team. It is great to read such positive recommendations. Kind regards, Mark
5/5
Very professional service, friendly and our agent, Adam, was able to expedite an extremely quick turnaround. A most excellent transition to our new home.
Congratulation on successfully purchasing your new home. Thank you for such a great 5 star review for the team at Kings & Chasemore in Saltdean. I am pleased to read that Adam was able to support you throughout the process. Best of luck settling in your new home. Kind Regards, Sarah
5/5
Adam Denton provides a very efficient service and is a pleasure to deal with. I was fairly daunted by the whole rigmarole and risks around letting but he made it seem easy. Recommended.
Hi Elaine Thank you very much for this 5* review and recommendation! I am delighted to hear that Adam provided such good service! Kind regards, Jake
5/5
Many thanks to Adam and his team for all there assistance and patience in our recent rental transaction. We had a somewhat complicated sale of our property and Adam was always helpful informative and polite. Many many thanks for a professional yet friendly approach I cannot re commend them highly enough.
Thank you Pete for your 5* review. It's always good to know that the branch are providing high quality service. Kind Regards, Mike.
5/5
I'd like to thank Adam and everyone at King & Chasemore for their outstanding help and support with our move. I have had previous experience with other letting agents in the Brighton and Hove area, and Adam has so far been the most professional and welcoming agent I have worked with. He was there to support us every step of the way and made the entire move almost completely stress and hassle free. Thank you!
Hi Eleanor Thank you very much for this review and the 5* rating! Great to hear Adam and the team provided such good service and made your move stress and hassle free! Kind regards, Jake
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
2021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.