Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
FacebookI’ve no idea where to start and finishing commenting how they handle maintenance issues and their customer service is simply so poor. Tenants have many duties and no rights! If not the right to get at ‘we apologise’ to any issue!An update on my review..... I’ve envíen been told that as tenant I’m not even considered a customer! And that landlord are entitled to ask for any sum of money even though the reason goes against the tenancy agreement!!!!
Balandino · 9 August 2018 · Keatons London - Stratford
Agent replied · 24 June 2023
I see you've got no better Keatons London I'm not even one of your tenants but water from a property you manage is wrecking mine and has been for 6 weeks. So far there's been a slapdash repair which made no difference, no apology or acknowledgement of inconvenience, and a dismissive tone from your agent
★★★★★ 5/5
GoogleI recently bought my first home in E2 through the Shoreditch branch and they were extremely helpful from start to finish. My contact Kane was always on hand for any questions I had and I will be 100% using them again in the future!
Sophie · 30 July 2018 · Keatons London - Shoreditch
Agent replied · 29 July 2023
We're so pleased to hear this Sophie, thank you for sharing your experience!
★★★★★ 1/5
GoogleWhile the Bow office seems full of nice people, it seems to me that the Shroreditch office is just full of annoying people. Second time I try to see a property and fail. The first time I was refused up front due to my limited budget (btw the property has been reduced in the meanwhile of 50k and the agent at the time was saying there was no chance for that..). Second time they engage me in a lengthy conversation on my possible budget. Now I understand that they don't want to waste time, but I really don't think they are doing a service to their clients by being so difficult. I don't want to waste time myself and I know what I can do if the right property comes along. They don't.
A · 23 July 2018 · Keatons London - Shoreditch
Agent replied
Dear Marcella,
We’re sorry to hear that you feel this way.
Our company policy is to ask all viewers to complete a registration process before we arrange an appointment. There are many reasons for this, security being one, another is to ensure that we introduce buyers that meet the seller’s criteria, as some of our sellers give us strict instructions, such as, only introducing buyers with a specific budget or financial position. In this particular case, the property you wanted to view has a low lease and there are already several offers in consideration.
We can assure you that it is not our intention to be difficult and apologise if we came across this way.
Please feel free to contact the branch manager, Nick Verdi, directly on 020 7650 5150, if you wish to discuss this further.
Best,
Keatons
★★★★★ 5/5
View Agentsseller
sold and thought service was very good, would use agent again to buy or sell,
Peter · 11 April 2018 · Keatons London - Stratford
★★★★★ 1/5
GoogleRating only, no written review.
Ayla · 9 February 2018 · Keatons London - Shoreditch
Agent replied
We’re very sorry that you were unhappy with the service Ayla. We appreciate all feedback as it helps us to improve our services. If you would like to provide us with some information, please email headoffice@keatons.com. Best, Keatons
★★★★★ 5/5
GoogleRating only, no written review.
Sk · 9 February 2018 · Keatons London - Shoreditch
Agent replied
Thank you
★★★★★ 5/5
GoogleRating only, no written review.
Sufian · 9 February 2018 · Keatons London - Shoreditch
★★★★★ 1/5
GoogleWhile the Bow office seems full of nice people, it seems to me that the Shroreditch office is just full of annoying people. Second time I try to see a property and fail. The first time I was refused up front due to my limited budget (btw the property has been reduced in the meanwhile of 50k and the agent at the time was saying there was no chance for that..). Second time they engage me in a lengthy conversation on my possible budget. Now I understand that they don't want to waste time, but I really don't think they are doing a service to their clients by being so difficult. I don't want to waste time myself and I know what I can do if the right property comes along. They don't.
Marcella · 9 February 2018 · Keatons London - Shoreditch
Agent replied
Dear Marcella,
We’re sorry to hear that you feel this way.
Our company policy is to ask all viewers to complete a registration process before we arrange an appointment. There are many reasons for this, security being one, another is to ensure that we introduce buyers that meet the seller’s criteria, as some of our sellers give us strict instructions, such as, only introducing buyers with a specific budget or financial position. In this particular case, the property you wanted to view has a low lease and there are already several offers in consideration.
We can assure you that it is not our intention to be difficult and apologise if we came across this way.
Please feel free to contact the branch manager, Nick Verdi, directly on 020 7650 5150, if you wish to discuss this further.
Best,
Keatons
★★★★★ 5/5
GoogleNick and his team were very professional and easy to work with throughout. Highly recommend.
Jonathan · 9 February 2018 · Keatons London - Shoreditch
Agent replied
Thank you so much Jonathan. Best of luck from Nick and all the team.
★★★★★ 1/5
GoogleCommunication over the return of a deposit and termination of a contract is taking almost two months - we are still waiting for the money although the landlady has agreed that it be returned in full. Processes get forgotten, replies take ages, but they are happy to upsell you on absolutely anything. Their interpretation of what it means to be a service business is appalling.
Nikolai · 9 February 2018 · Keatons London - Shoreditch
Agent replied
We’re very sorry to hear that you feel like this Nikolai. We take all comments very seriously and will be looking into this internally. Best, Keatons
★★★★★ 5/5
GoogleNick, Chris and Kane were amazing - I was a cynic and thought I could do it all myself. It proved to be a nightmare of hurdles for one reason and another, and everyone at Keatons worked really hard over the course of 18 months to get our flat sold and our house bought. What had started off as a simple cash offer from a friend of a friend collapsed and we went from one unscrupulous buyer to another and there is no way I could have navigated it on my own. We just wouldn't be in our lovely new house without their effort, simple as that. JP
Jane · 9 February 2018 · Keatons London - Shoreditch
Agent replied
Thank you so much for the amazing review Jane. In this day an age it's easy to forget just how much experience can count for in the property market. We are all delighted you have finally made your dream move and reading your comments makes it all worthwhile. Best of luck from Nick and all the team.
★★★★★ 1/5
GoogleKeatons is in charge of processing the change in tenancy of our flat. We have been emailing back and forth with the rep for more than a month and only when we had to make the payments they were responsive. For all the rest it has taken weeks to get them to respond to one email. Sure, to get the deal done it's quick, but then when It comes to give back deposits or change names in contracts its far from a great experience.
Susana · 9 February 2018 · Keatons London - Shoreditch
Agent replied
We're sorry to hear that you were unhappy with the service Susana. We take all comments seriously and will look into this internally. Best wishes, Keatons
★★★★★ 5/5
GoogleNick and his team were very professional and easy to work with throughout. Highly recommend.
A · 23 July 2017 · Keatons London - Shoreditch
Agent replied
Thank you so much Jonathan. Best of luck from Nick and all the team.
★★★★★ 5/5
GoogleNick & the team offered us exemplary service from the get-go. Brilliant communication throughout the sale of our property. Courteous & respectful dealings. Highly recommended.
Ali · 25 June 2017 · Keatons London - Shoreditch
Agent replied
Thank you Ali.
Nick
★★★★★ 5/5
GoogleKane and Nick (Shoreditch Office) have been amazing from start to finish, so glad we chose Keaton's to sell our one bed flat on Hackney Road! We have a very tough time of it with the first seller pulling out and then our buyer re-negotiating the purchase price close to exchange of contracts. They've been approachable, informative, practical, supportive and just very, very nice! If it wasn't for their hard work and persistence our sale and purchase would never have happened! Thanks guys for helping us start our next adventure! Kirsten & Effie
Kirsten · 25 June 2017 · Keatons London - Shoreditch
★★★★★ 5/5
FacebookRating only, no written review.
Sam · 10 February 2017 · Keatons London - Stratford
★★★★★ 5/5
FacebookRating only, no written review.
Seb · 10 February 2017 · Keatons London - Stratford
★★★★★ 5/5
FacebookBy far the BEST customer service I have ever received! All the staff were so friendly and welcoming! They went above and beyond to find me the perfect property!
Kayleigh · 10 February 2017 · Keatons London - Stratford
★★★★★ 5/5
FacebookRating only, no written review.
Marie · 10 February 2017 · Keatons London - Stratford
★★★★★ 5/5
Facebook5 stars
Holly · 10 February 2017 · Keatons London - Bow
★★★★★ 5/5
FacebookRating only, no written review.
Holly · 10 February 2017 · Keatons London - Stratford
★★★★★ 5/5
FacebookAwesome service! Thanks guys, will deffo recommend it to friends
David · 10 February 2017 · Keatons London - Stratford
★★★★★ 5/5
FacebookRating only, no written review.
Kyle · 10 February 2017 · Keatons London - Stratford
★★★★★ 5/5
FacebookGreat service from the team would defiantly use again.
Toby · 10 February 2017 · Keatons London - Stratford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
