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Keatons reviews

4.0

★★★★★ Great

37 reviews across 2 platforms

352 Mare Street, London - Hackney E8 1HR

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Keatons's London - Hackney office at 352 Mare Street is rated 4.0 out of 5 across 37 reviews on two platforms. The 32 Facebook count is for the whole business. Checked 9 October 2026.

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3.9 / 5

32

Reviews on Facebook

Business-wide

View Agents logo

4.8 / 5

5

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Keatons London - Hackney

In 1998, Keatons opened its first office in Bow, East London. Since then the company has grown and today has a network of offices across East and North West London. At Keatons, we value the importance of great customer service and will do whatever we can to exceed our clients’ expectations. Our agents are hardworking, driven and know our local areas extremely well. With state-of-the-art marketing and longer opening hours, Keatons is a forward-thinking company that is always looking to progress.

Reviews

Every review we hold for the London - Hackney office, from every platform, shown as written. First names only.

5/5

Facebook

The best time to invest in Forex & Cryptocurrency is now and the right person for the job is MRS ELIZABETH BAYS, she is an expert skilled trader forget about the negative reviews you may have seen so far, scammers has made it seem like there are no genuine traders again. “Don’t wish it were easier. Wish you were better.”I can assure you beyond doubts that MRS ELIZABETH BAYS is 100% reliable, I've made my 7th trading withdrawal with her. I made $9,850 profit from my first trade with her. You can earn above that, all you need to do is tocontact her viaEmail: elizabethbays70@gmail.comWhatsapp: +1(209)896-9431God bless you

Wendy · 16 January 2023

5/5

Facebook

Having tried different trading platform , my last experience with Mrs Angela Nicholas is the best ever, I traded with $500 and within a week i made profit of $6500 and to my greatest surprise no extra charge was paid for my withdrawal. So I recommend Angela Nicholas platform for effective trade to every one.Email: Nicholasangela319@gmail.com whatsapp: +1 (775) 538-2898

Gbotemi · 5 January 2023

4/5

View Agents
Seller

First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the beginning. He has stablished a very good relationship with both my wife and myself from the very outset. When he went on holiday, we had an unpleasant experience with a dodgy buyer, but the rest of the staff, especially Rory, rallied and very quickly found another buyer. Once Jonathan came back from his holiday, he took charge and reassured us and drove our apprehensions away and has supported us throughout this process. We have now had an exchange and are awaiting completion. With Jonathan by our side, we are fully confidant of a smooth transaction. I have no hesitation in recommending Keatons to all my friends for a very friendly, professional and efficient service.

A customer · 19 March 2015

5/5

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Seller

I will be recommending Keatons to anyone who wishes to sell their home. We could not have had a better service anywhere. Staff were always helpful and polite, they always informed us what was happening and sold our house in 3 days. Before selling we had numerous people viewing right from day one of us asking them to sell our house. Debby was our first contact then Kamal and Rory, but if you called the office whoever picked the telephone up was always helpful and knew what was happening with our property. All in all an excellent experience with a very good Agency.

A customer · 17 March 2015

5/5

View Agents
Seller

First class service!

Keatons Hackney office (specifically Debby and Rory) went the extra mile to ensure the smooth purchase of our property. We were frequently updated on progress, any issues and always kept in the loop. During our purchase we came across issues, however no question or matter was too small for Keatons - no phone call was left unreturned, no email was left unanswered and we felt like valued customers. Our sale unfortunately fell through twice but they helped us both times; giving us advice on our next steps, our best options and never made us feel as though it had been a waste of time. We have already issued interest in buying through them in the near future again, and have highly recommended them to close friends, family and others who are looking to buy around Hackney. The team made us feel very valued as customers and ultimately did all they could to keep us as their customers happy and fully informed at all times. Couldn't recommend enough.

RM · 2 March 2015

5/5

View Agents

Finally a profession

I recently sold my home through keatons Hackney. I have known Debby Blow for over 15 years as she has come to update me on how much my home is worth every year in that time. I have found her to be very professional and knowledgeable and never failed in keeping her word, always looking to please and going above and beyond expectation. My movers let me down upon completion and Debby even offered to pop by on her day off to help me pack. Thank you so much for your support through what was a stressful move.

LB · 22 February 2015

1/5

Facebook

Absolutely unprofessional, unethical, careless and shameless company. I really doubt any of the good reviews are real, just the fact that reviews on most platforms are either 1 star or 5 stars give you a clue that they may be using friends to manipulate their scores, I really cannot understand it otherwise. I wish I had checked them before... they use unfair trading practices to get you into the contract and once they have your money, that’s it, they’re done, service completed. Unlawful statements and threats seem to be their common practice, they just make them so naturally that it is absolutely unbelievable. 4th time I moved in East London, 1st time I received such a poor service. Funny enough, they claim to be the best agents in East London!

Bego · 2 May 2019

Agent replied · 24 June 2023

Wow! After 3 months hearing about our bad experience, now that I make it public you are sorry? I haven’t heard those words before in our private communications, indeed our comments and complaints have been widely ignored in multiple occasions. In fact, we already emailed Keaton’s Head Office almost a month ago, with a formal letter, which was ignored for nearly 2 weeks until I had to follow up on my email to remind that Keaton’s was not following its internal complaints procedure. So what am I supposed to email now? An investigation should already be undergoing, as confirmed by one of the members of the Head Office, Claire Mardle, 2 weeks ago! You owe me and my flatmate a total amount of £3,479 included over paid rent, the deposit and the refund that we have claimed, so pay us! And no more bullshit please

1/5

Facebook

I’ve no idea where to start and finishing commenting how they handle maintenance issues and their customer service is simply so poor. Tenants have many duties and no rights! If not the right to get at ‘we apologise’ to any issue!An update on my review..... I’ve envíen been told that as tenant I’m not even considered a customer! And that landlord are entitled to ask for any sum of money even though the reason goes against the tenancy agreement!!!!

Balandino · 9 August 2018

Agent replied · 24 June 2023

I see you've got no better Keatons London I'm not even one of your tenants but water from a property you manage is wrecking mine and has been for 6 weeks. So far there's been a slapdash repair which made no difference, no apology or acknowledgement of inconvenience, and a dismissive tone from your agent

5/5

Facebook

Advertising and promoting, this great investment opportunity is the only way I can say thank to you MR CALLAN MARSHALL, you are such an amazing person, and a Guru expert trader. Thanks for helping achieve all my dreams through you wonderful experience you put in my trading account and help me discover a new way to be financially Stable. This idea and opportunity of investing with you has been the best decision in my life and that of my family, At first you turned my $1,000 to $10,500 in one week and I earned even more each week, I promise to announce this opportunity to the world....Thank you for being so efficient. Contact Mr Callan Marshall viaEmail: callanmarshall67@gmail.comWhatsApp: +1 (619) 736‑9796Facebook: Callan Marshall

Jallow · 3 June 2023

5/5

Facebook

I promised that I'm going to testify if my trading was successful'It takes so much time and effort to know the right Trade expert to win trade, After all my research I came in contact with Mrs Elizabeth Bays and I've learned a lot with her in this few months. I'm so impressed with the profit she helped me made, What I love about her is consistency, she's awesome. I just made my withdrawal of $15,000 USD.Reach out to her for the best forex trading result.Contact her via____ elizabethbays70@gmail.comWhatsApp:+1 {209}896-9431

KamohElohim · 6 April 2023

5/5

Facebook

I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong with my first trade and I'm so happy today, so I'm recommending her to everyone of you to invest with her and testify like me. Contact her now on,Email:elizabethbays70@gmail.comWhatsApp:+1 {209}896-9431

Karabowh · 21 January 2023

5/5

Facebook

I saw a page review about MRS ELIZABETH BAYS and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1,500 I got $15,200 within 7day's of investment I was so shocked, with MRS ELIZABETH BAYS, your money is 100% secured,. Trust me you have nothing to loseYou can contact her viaEmail: elizabethbays70@gmail.comWhatsApp: +1(209)896-9431Facebook: Elizabeth Bays

ẞøbèr · 7 April 2023

5/5

Facebook

Why not help yourself out of hardship and low income now, contact MRS ELIZABETH BAYS today and begin trading with her just $500 and earn as much as $7,250 within 7days, She is genius in trading and has helped me improve my standard of living through trading now, I don't have much to say Contact her now and see for yourself. Contact her on WhatsApp or EmailEmail:elizabethbays70@gmail.comWhatsApp: +1(209)896-9431

Truce · 9 October 2022

5/5

Facebook

After a successful withdrawal of $9,000 from an investment of $1000 from this broker. I'm so excited and unreservedly express my gratitude to Mrs Elizabeth Bays who guided me through the investment course that yielded me $9,000 profit in just a week. For those who are business oriented and wish to make profit from binary trading investment, simply contact the trader on Email: elizabethbays70@gmail.comWhatsApp:+1 {209}896-9431

Tamia · 24 January 2023

1/5

Facebook

Just started renting a flat with Keatons in bow and the place was filthy when moved in and had to clean it myself with my 1 year old crawling around me, even vomit around the underside of toilet bowl and millimetres of filth under the toilet. No working fire alarm which is illegal, no meter readings done on check in and then no access given to meters for 2 weeks at which point the electricity bill is extortionate because I can't prove we haven't used the electricity they say we have which is £112 in 2 weeks apparently! Utterly appalled at their abissimal and incompetent treatment of us as tenants. They couldn't have done less and made it worse for us if they'd tried. We pay £1600 in rent a month and had to actually pay Keatons to treat us this way which is infuriating

Olivia · 3 February 2017

1/5

Facebook

I live in Forest Gate E7 next to a property Keatons let. It's been over 18 months I have been contacting them to have the neighbours tree cut down as it is damaging my property. I have constant blocked drains, constant leaves from the tree blocking the drains gutters and ruining my lawn but they don't seem to take this matter as urgent or serious enough to do anything about it. I will now be contacting the directors as the local branch in Stratford il E15 is not taking this seriously. Poor customer service. Poor response. No call back with any answers.

Genefer · 30 January 2016

1/5

Facebook

Pictures on website dishonestly depicted property from when it was done up (years ago). Apparently it is unreasonable or in their words "unrealistic" to even request a carpet change (carpet is worn to the floor in some places) or to repaint the walls, or at least the ones that have been defaced by the current tenant. Bad attitude all in all and unwilling to go any length on the grounds that someone else will be "happy" to take the apt at it's current state. I would rather use "desperate".Thanks Keatons for promoting a fair state of living in our city - and so openly so. Best of luck - I will never consider searching a property with you nor will I recommend anyone else should.

Daniel · 2 December 2015

1/5

Facebook

Keatons London could improve by understanding that when a property they manage is wrecking someone else's they have a duty to: Repair as soon as possibleLISTEN to the person reporting issuesTreat the affected party with respect though timely proactive follow-upGenerally behave professionallyyou have done none of these things

Laura · 30 March 2023

1/5

Facebook

Simply quibbled the rental increase and tenancy renewal fees - stating that I thought my housemates and I were being unfairly stung. The letting agent told me that he did not wish for us to feel this way and could have easily been more "mercenary" had he desired. More mercenary than £200 extra per month? Thanks Keatons, we are truly blessed.Does this still qualify for the quarterly prize draw?!

James · 3 August 2015

1/5

Facebook

Tried to organise a viewing on a flat twice over two weeks ago. Nobody got back to me and now the flat is sold. Still Keaton's made their commission so their happy. Thanks for the opportunity to view.

Dan · 5 September 2016

5/5

Facebook

By far the BEST customer service I have ever received! All the staff were so friendly and welcoming! They went above and beyond to find me the perfect property!

Kayleigh · 10 February 2017

5/5

View Agents
Buyer

Favourite properties

We looked at over 70 properties and our two favourite, including this one that we bought, were with Keatons.

Rose · 4 March 2015

5/5

Facebook

Awesome service! Thanks guys, will deffo recommend it to friends

David · 10 February 2017

5/5

Facebook

Great service from the team would defiantly use again.

Toby · 10 February 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Questions about Keatons

How many reviews does Keatons have?

Keatons's London - Hackney office has 37 reviews across two platforms: 32 on Facebook (across the whole business), 5 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Keatons's rating?

Keatons is rated 4.0 out of 5 across all 37 reviews, checked 9 October 2026.

What do sellers say about Keatons?

3 reviews from sellers, rated 4.7 out of 5 on average. For example, A customer wrote: "First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ..."

Where is Keatons's London - Hackney office?

Keatons, 352 Mare Street, London - Hackney E8 1HR.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.