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★★★★★
20 reviews across 2 platforms
168-172 Kentish Town Road, London - Kentish Town NW5 2AG
Part of Keatons, see every office.
Keatons's London - Kentish Town office at 168-172 Kentish Town Road is rated 3.6 out of 5 across 20 reviews on two platforms. The 17 Facebook count is for the whole business. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We recently let our flat through Keatons in Camden Town. They provided a very professional, efficient service. The entire process has was a positive one. Their ...Read all 2 from landlords
Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ...Read the review from tenants
In 1998, Keatons opened its first office in Bow, East London. Since then the company has grown and today has a network of offices across East and North West London. At Keatons, we value the importance of great customer service and will do whatever we can to exceed our clients’ expectations. Our agents are hardworking, driven and know our local areas extremely well. With state-of-the-art marketing and longer opening hours, Keatons is a forward-thinking company that is always looking to progress.
Every review we hold for the London - Kentish Town office, from every platform, shown as written. First names only.
5/5
View AgentsWould like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in process was dealt with smoothly and efficiently! Special thanks to Mark Peavot who was so lovely and professional! And all of the admin team! All of the advice i received from Ross was also so helpful! My experience with them outshines any agent I've dealt with.
1/5
FacebookAbsolutely unprofessional, unethical, careless and shameless company. I really doubt any of the good reviews are real, just the fact that reviews on most platforms are either 1 star or 5 stars give you a clue that they may be using friends to manipulate their scores, I really cannot understand it otherwise. I wish I had checked them before... they use unfair trading practices to get you into the contract and once they have your money, that’s it, they’re done, service completed. Unlawful statements and threats seem to be their common practice, they just make them so naturally that it is absolutely unbelievable. 4th time I moved in East London, 1st time I received such a poor service. Funny enough, they claim to be the best agents in East London!
Hi Bego, we’re very sorry to hear that you’ve had a bad experience with Keatons, and we assure you your comments are being taken very seriously. Please could you email headoffice@keatons.com to discuss this further, so that we can investigate and resolve any issues.
1/5
FacebookI’ve no idea where to start and finishing commenting how they handle maintenance issues and their customer service is simply so poor. Tenants have many duties and no rights! If not the right to get at ‘we apologise’ to any issue! An update on my review..... I’ve envíen been told that as tenant I’m not even considered a customer! And that landlord are entitled to ask for any sum of money even though the reason goes against the tenancy agreement!!!!
We’re very sorry to hear this Balandino and would appreciate if you could email further details to HeadOffice@keatons.com, so that we may help resolve any issues. Thank you, Keatons London
1/5
FacebookJust started renting a flat with Keatons in bow and the place was filthy when moved in and had to clean it myself with my 1 year old crawling around me, even vomit around the underside of toilet bowl and millimetres of filth under the toilet. No working fire alarm which is illegal, no meter readings done on check in and then no access given to meters for 2 weeks at which point the electricity bill is extortionate because I can't prove we haven't used the electricity they say we have which is £112 in 2 weeks apparently! Utterly appalled at their abissimal and incompetent treatment of us as tenants. They couldn't have done less and made it worse for us if they'd tried. We pay £1600 in rent a month and had to actually pay Keatons to treat us this way which is infuriating
1/5
FacebookI live in Forest Gate E7 next to a property Keatons let. It's been over 18 months I have been contacting them to have the neighbours tree cut down as it is damaging my property. I have constant blocked drains, constant leaves from the tree blocking the drains gutters and ruining my lawn but they don't seem to take this matter as urgent or serious enough to do anything about it. I will now be contacting the directors as the local branch in Stratford il E15 is not taking this seriously. Poor customer service. Poor response. No call back with any answers.
1/5
FacebookKeatons London could improve by understanding that when a property they manage is wrecking someone else's they have a duty to: Repair as soon as possible LISTEN to the person reporting issues Treat the affected party with respect though timely proactive follow-up Generally behave professionally you have done none of these things
5/5
View AgentsWe recently let our flat through Keatons in Camden Town. They provided a very professional, efficient service. The entire process has was a positive one. Their staff were straight-talking and diligent in all communications. Overall, an extremely good experience and I would highly recommed them to others. Many thanks to Keatons! Gemma
1/5
FacebookTried to organise a viewing on a flat twice over two weeks ago. Nobody got back to me and now the flat is sold. Still Keaton's made their commission so their happy. Thanks for the opportunity to view.
5/5
FacebookBy far the BEST customer service I have ever received! All the staff were so friendly and welcoming! They went above and beyond to find me the perfect property!
5/5
FacebookAwesome service! Thanks guys, will deffo recommend it to friends
5/5
FacebookGreat service from the team would defiantly use again.
5/5
Facebookprompt and helpfull management
5/5
View Agents100% recommend Keatons - they go beyond
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
Facebook5 stars
5/5
FacebookRating only, no written review.
1/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Keatons's London - Kentish Town office has 20 reviews across two platforms: 17 on Facebook (across the whole business), 3 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Keatons is rated 3.6 out of 5 across all 20 reviews, checked 9 October 2026.
Keatons, 168-172 Kentish Town Road, London - Kentish Town NW5 2AG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.