Trusted Agent profile
Verified
★★★★★
396 reviews across 7 offices and 3 platforms
Keatons has 396 reviews across seven offices (London - Shoreditch, London - Stratford, London - Wanstead, London - Hackney, London - Bow, London - Kentish Town and London - Canary Wharf) and three platforms, rated 4.7 out of 5 overall. Keatons has the most, 373. Checked 9 October 2026.
332
Reviews on Google
All 7 offices
39
Reviews on Facebook
Business-wide
25
Reviews on View Agents
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ...Read all 8 from sellers
I have just completed on my property in Stratford and I can't thank the team at Keatons in Stratford highly enough. Being a first time buyer I was obviously ...Read all 5 from buyers
A professional ,honest and knowledgeablle agent that I will be using again.. The lettings Manager Marc lisson and lettings coordinator Charlotte were very ...Read all 6 from landlords
Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ...Read all 4 from tenants
Keatons's seven offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Keatons. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
View AgentsHaving just purchased my first property through Keatons I felt the need to write them a short review. Not only was I unfamiliar with the area but I had also never bought a property before. Due to a change circumstance and job I was under pressure to buy quite quickly. Both Richard and Patricia were extremely helpful in guiding me through the process. Richard was especially good, never pushy and offered great advice with the market. Thanks again Keatons!
5/5
View AgentsThank you to Kate and her team for finding such a lovely flat for us to rent.. You girls were excellent and my boyfriend and I are delighted we were able to move in so quickly..
5/5
View AgentsI was very impressed with the overall sales team from start to finish. The price that I was able to obtain exceeded my expectations, the presentation of all the marketing was great and I found the sales coordinator very helpful through the process.
5/5
FacebookRating only, no written review.
5/5
GoogleMy experience with Keatons Shoreditch couldn't have been more satisfactory. During the whole sale process both Nick and Adam have been exceptionally professional, corteous and responsive. They managed to find a buyer for my property within a few weeks and for a price I was happy with. Living abroad I particularly appreciated that all the paperwork could be dealt with online and no exchange of actual paper was needed. A special mention goes to Adam who has been extremely helpful all along, going the extra mile when needed, and always making sure action was taken on both sides (seller and buyer) to make the sale process as smooth and as quick as possible. I am grateful for the excellent job they did and if you are looking for an estate agency to sell your property, I recommend them without reservations.
5/5
GoogleThank You very much Keatons We can fully recommend this agency staff is really friendly and professional, we didn't had a lot of time to find a new flat but thanks to Dean we now enjoy our new place in London. Thank You once again
5/5
FacebookRating only, no written review.
4/5
GoogleI've lived in shoreditch for years but always rented with friends, but decided to take the plunge and buy my own place, and am glad to have gone through guys at Keatons... the experience was a lot less painful than anticipated! Human nature is to be sceptical about estate agents, but having dealt with the whole sales team at some point over the last couple of months, I can truly say if all are like Nick and the team, my faith is restored. The sale took slightly longer than expected- but I was kept abreast of what was going on throughout the whole process by Adam- even when I had a panic moment at 9pm on a friday he was still on the end of a line calming me down explaining the process to me! A special mention to Simon- who even though he wasnt "my estate agent" was always happy to help or make calls when needed and even took me round the flat early one Saturday morning with my parents who were down for the weekend. All in all, a very very positive thumbs up for this team at Keatons, there is a lot of competition in the area but with service like this- I'm sure they will do well.
5/5
GoogleMy experience with Keatons Shoreditch couldn't have been more satisfactory. During the whole sale process both Nick and Adam have been exceptionally professional, corteous and responsive. They managed to find a buyer for my property within a few weeks and for a price I was happy with. Living abroad I particularly appreciated that all the paperwork could be dealt with online and no exchange of actual paper was needed. A special mention goes to Adam who has been extremely helpful all along, going the extra mile when needed, and always making sure action was taken on both sides (seller and buyer) to make the sale process as smooth and as quick as possible. I am grateful for the excellent job they did and if you are looking for an estate agency to sell your property, I recommend them without reservations.
5/5
GoogleThank You very much Keatons We can fully recommend this agency staff is really friendly and professional, we didn't had a lot of time to find a new flat but thanks to Dean we now enjoy our new place in London. Thank You once again
4/5
GoogleRight from the start we received an honest, professional and friendly service from Nick Verdi, Adam Gould and the team at Keatons, Shoreditch. When our first buyer unexpectedly withdrew from the purchase, Nick’s team immediately sprang into action and less than two hours later we had half a dozen viewings arranged for the next 24 hours. It turned out that we only needed one viewing as Adam managed to sell our property for the full asking price to the first person that walked through the front door, just four hours after our original buyer had pulled out!
5/5
FacebookRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keatons has 396 reviews across its seven offices, rated 4.7 out of 5 overall: 332 on Google, 39 on Facebook, 25 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Keatons has the most, with 373 reviews rated 4.7 out of 5, followed by Keatons with 42.
Keatons, 6-8 Great Eastern Street EC2A 3NT; Keatons, 152 The Grove E15 1NS; Keatons, 1-3 Station Parade E11 1QF; Keatons, 352 Mare Street E8 1HR; Keatons, 397-399 Mile End Road E3 4PB; Keatons, 168-172 Kentish Town Road NW5 2AG; Keatons, Quayside House, 2 Westferry Road E14 8JT.
8 reviews from sellers, rated 4.9 out of 5 on average. For example, A customer wrote: "First off, let me say Jonathan at Hackney is a 5-Star! This is the first time I am selling a property, and Jonathan has been very helpful right from the ..."
5 reviews from buyers, rated 4.6 out of 5 on average. For example, Michael wrote: "I have just completed on my property in Stratford and I can't thank the team at Keatons in Stratford highly enough. Being a first time buyer I was obviously ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, A customer wrote: "A professional ,honest and knowledgeablle agent that I will be using again.. The lettings Manager Marc lisson and lettings coordinator Charlotte were very ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Anonymous wrote: "Would like to say a massive thank you to the rental team at Keatons! From beginning to end I felt the staff went out of there way to make sure the move in ..."
Yes. In The Trusted Agent 2026 awards: Keatons, London - Canary Wharf won Gold; Keatons, London - Bow won Gold; Keatons, London - Wanstead won Gold; Keatons, London - Shoreditch won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.