Trusted Agent profile
Verified
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from all concerned. From the detailed Valuation report and presentation of the property, to the prompt and professional marketing from Adele and her team.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleOlivia and Adele helped me seal the deal on a property we wanted to buy in the most professional way. Highly recommended
Thanks for the review Brandon, its much appreciated, hopefully we can secure you many more deals.
5/5
GoogleGreat service in helping us secure an offer in just a few weeks. Adele was very responsive and friendly in all communications.
Thanks for the review Matthew, we hope your sale progresses quickly.
5/5
GoogleGreat good old British service of the highest quality. Thanks to Alex for his professionalism in marketing the the property and Adele for keeping me up to date with the sale truly amazing.
What a lovely review. Many thanks for your kind words - Alex and the Consett team will be delighted with your feedback.
5/5
GoogleHappy with service. The process of putting an offer on a property went very smooth. Adele answered all questions I had and made the whole process easy for me. Thanks, Ahmed
Thanks for your 5* review Ahmed, we hope your purchase goes through smoothly.
5/5
GoogleJW Wood we’re there for me every step of the way. Gillian helped me so much throughout the whole process of buying my first home and did all she could to ensure everything went as smooth as possible.
Hi Declan, thank you for your kind review, hope you are happy in your new home.
4/5
GoogleGreat service over the last couple of months. Really listen to what your saying and helpful. Always nice to have a friendly voice at the end of the phone, during a stressful time. Particular thank you to Adele and Olivia.
Thanks for your review and kind comments Claire, delighted you are happy with our service.
5/5
GoogleMeeting Alex and Olivia who is overseeing the sale of my house she has been the consument professional my house was sold within hours, constantly in contact with me all the staff in the Consett office are warm and welcoming would highly recommend JW Wood in the future.
Many thanks for the 5 star review - we hope to work with you again in the future.
5/5
GoogleGreat service from Olivia at Consett branch, very quick responses from booking a viewing to confirming our offer and starting off the process of buying a house. Would definitely recommend.
Thank-you for your 5* review Emma its appreciated, Olivia is always happy to help.
5/5
GoogleThanks so much to Olivia for all her help with us buying our house,she was constantly chasing up solicitors for us and kept the process (relatively!) stress free! Would definitely recommend.
Thanks for your 5* review Will, its much appreciated
5/5
GoogleImpeccable service from the Consett office of J W Wood. From the initial valuation from Chris to the daily updates from Olivia, Clare , Adele and Julie. Extremely smooth transaction for our sale
Thanks for the 5* review Ed, much appreciated, we hope the sale progresses smoothly.
5/5
GoogleJust wanted to say a huge thank you to the team at JW Wood, with extra special thanks to Adele. We are moving from the south to the north east and have been dealing with many estate agents on each of our trips north. Without doubt, JW Wood are one of the best.
Many thanks for your review. Adele appreciates your kind comments and we hope you enjoy the North East, It is a great place to live. Once again thanks and stay safe.
5/5
GoogleFirst Class service. Alex and Olivia were confident and reassuring regarding the sale of our property. Communication was conducted on a regular basis and its thanks to them we are well on our way to start a new adventure
Thanks for the kind review Nigel, its much appreciated, we hope your sale progresses smoothly
5/5
GoogleAlways friendly and very helpful, our sale and purchase was handled by Adele who was always cheerful and with out a doubt went the extra mile, in what was a very complicated and drawn out process due to no fault of ours or woods. Very Happy and fingers crossed we get across the line soon. Thanks to you all Lynne and Keith.
Thanks for your kind words Keith, buying and selling can sometimes be complicated, but we will help you all the way
5/5
GoogleThe lovely team at JW Wood have been so helpful and kind throughout our buying process and I cannot thank them enough! Would highly recommend if you're looking to sell or buy a property, they're very prompt to respond to emails and phone calls and are super helpful at every turn.
Many thanks for a great review and we are delighted to hear that your buying a home through JW Wood has been a success.
5/5
GoogleI have to say after an awful buying experience using one of the on line competitors, JW Wood have been absolutely fantastic, Adele and the team have been so helpful right from the start of this process, and I would have no hesitation in recommending them. Excellent customer service.
Thanks for the 5* review Martin, its much appreciated. We do aim to give the best service possible and we hope your purchase goes through quickly.
5/5
GoogleWe have been house hunting for a long time and every time a house of interest has become available through the Consett branch of JW Wood I have found the service to be excellent. I mostly have dealt with Olivia but also with the other ladies and have found them all to be responsive and helpful.
Many thanks for the 5 star review - we hope to work with you again in the future.
5/5
GoogleGreat service from Adele, Olivia and Alex this is the second time I have used wood to sell my house. They were very professional they got my house up for sale really quickly and took brilliant photo’s. They were very helpful and friendly
Thanks for your 5* review Rachel, the staff are delighted with your kind comments too. We hope your sale progresses quickly.
5/5
GoogleAdele and Olivia have both been very helpful and supportive in helping us through the purchase of a new home. Giving us advice and sending encouraging emails while we were in the process of selling our current home. I would not hesitate to use JW Woods in the future and would recommend them to anyone who is looking for an estate agent.
Thanks for your 5* review Susan, it’s much appreciated. Olivia and Adele are always delighted to help, we hope your purchase goes through soon
5/5
GoogleAmanda has been fantastic through the whole process, very informative, helpful & patient.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
Googleexcellent service, organised a viewing for us at the last minute, we ended up placing an offer, Adele has been great, called me, sorting the buy straight away, fingers crossed we don't wait long, thankyou for your help, would recommend.
Thanks for the 5* review Tracey, we hope to get the sale through quickly for you.
5/5
GoogleRating only, no written review.
Thanks for your 5* review Michael its much appreciated.
5/5
GoogleRating only, no written review.
Thanks for your 5* review Ruth, we hope enjoy your new home
5/5
GoogleRating only, no written review.
Thanks for your 5* review Suzanne, much appreciated
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 902 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 882.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
