5/5
FacebookRating only, no written review.
Trusted Agent profile
Verified
JW Wood reviews in Durham, Consett, Darlington and 2 more
★★★★★
2,993 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,993 reviews on four platforms, rated 4.8 out of 5 overall.
2,743
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL897 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL877 reviews · 665 on Google (4.8)50 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ768 reviews · 572 on Google (4.9)31 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA526 reviews · 329 on Google (4.9)20 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH507 reviews · 310 on Google (4.8)22 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ469 reviews · 256 on Google (4.8)25 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL304 reviews · 110 on Google (5.0)14 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JW Wood office
Newest first, from every platform, with the office each review is about. First names only.
Facebook1/5
GoogleRating only, no written review.
5/5
GoogleBought house off them brilliant throughout and pleasure to deal with
1/5
GoogleAvoid if you possibly can. We had problems with this agent both during and after our tenancy. They offer no help, and if anything goes wrong with the property (even if it's clearly not the fault of the tenant) they will try their best to blame the tenants. If you have the misfortune of using them, pay close attention to the check-in documents (and keep copies) and document even the smallest of marks, discolouration or cracks in paint or any surfaces. If they can make you pay for something at the end of your tenancy, they will. Expect zero when it comes to customer service. There are other review sites with similar sentiments expressed by others who have had the misfortune of using JW Wood - I would encourage you to read further.
1/5
FacebookThey can be great 9-5 but if you ever have a problem outside of working hours then good luck getting any help!
5/5
FacebookFirst time selling my house & JW Wood at bishop Auckland have been excellent. Nothing is ever too much trouble especially as selling a house can be very stressful! Ryan has been our contact at bishop & cannot fault the service.
1/5
FacebookRating only, no written review.
1/5
FacebookWe had a water leak that woke us up and started flooding the bathroom, so we rang the out of hours contact to ask him how to turn the water off, he told us how to and seemed friendly enough... The next morning I rang the office to ask them when they would be here to fix it as we had no water until they did. I was placed on hold for a little while then the woman on the other end began a complete elaborate lie saying that we had rang them up and told them that we were all drunk and ended up knocking the shower off the wall, I told her we said nothing of the sort but still she proceeded to enforce her complete lie. We specifically said on the phone that we were all asleep and the bang woke us all up, she kept mentioning it and hinting that we would have to pay for it even though we said nothing of the sort. Very poor behaviour on their behalf.
1/5
FacebookAvoid like the plague. Nice until you want to move out.
5/5
YellFive Star!
Fantastic Service throughout the process, taking a lot of the stress away from my family and I usually associated with moving. May charge a little more than the rest, but your paying for the best!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
How many reviews does JW Wood have?
JW Wood has 2,993 reviews across its seven offices, rated 4.8 out of 5 overall: 2,743 on Google, 19 on Facebook, 22 on Yell, 209 on Trustpilot. Company-wide Yell and Trustpilot reviews for JW Wood are counted once, not once per office.
Which JW Wood office has the most reviews?
Durham has the most, with 897 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 877.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
