JW Wood Chartered Surveyors reviews

★★★★★ 3/5

Trustpilot

Following my original review

Following my original review, I provided additional evidence including Uber earnings records and bank statements to support the income declared on my application. The tenancy ultimately did not proceed because the landlord required a successful Goodlord referencing outcome. However, after reviewing the evidence, JWW agreed to refund the holding deposit in full. The process was frustrating at times, particularly due to delays and conflicting communication regarding the holding deposit. However, I appreciate that the matter was eventually reviewed by management and resolved, and the refund has now been received. Thank you to Ashley Mitchell for taking the time to review the case and bring it to a conclusion.

Frank · 14 June 2026

★★★★★ 5/5

Google

I have nothing but praise for JM Mason Chartered Surveyors. I couldn’t fault them! The process went so smoothly. Claire was super helpful and very responsive to my emails regarding the survey. I am a first time property buyer and she supported me so well throughout the process which I’m very grateful for. I had a very comprehensive report with 48 hours of the survey. Very impressed and I would highly recommend JM Mason Chartered Surveyors.

Camilla · 5 July 2026

★★★★★ 5/5

Google

The service from the initial contact with Claire was excellent who explained the different options of the inspection process. The surveyor report was thorough, clear and easy to read. The surveyor identified some critical issues and included some clear guidance within the report. Communication via email and phone were answered quickly. The inspection happened on time with a full detailed report available within 48hours. Overall a very good service.

Michael · 5 August 2026

★★★★★ 4/5

Trustpilot

Complex process, happy outcome.

Our primary contact, Andrew Oates went above and beyond to close our rental agreement. New rules and inevitable new processes mean that everyone involved is treading new ground, and it takes time. All of the JWW staff with whom we came into contact were polite and attentive and we are happily settling in to our new home.

James · 2 October 2026

★★★★★ 5/5

Trustpilot

Very positive experience

I had a very positive experience with the agency and would be happy to recommend them. In particular, Megan was extremely helpful, professional, and patient throughout the entire rental process. She made sure everything progressed smoothly, ensuring that all required documents were completed correctly and submitted on time by all parties involved. Her support and attention to detail made the whole process much easier and less stressful.

Mateusz · 23 June 2026

★★★★★ 5/5

Trustpilot

I would highly recommend J W Wood

I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional and kept us up to date and informed at every step of the way. We are delighted with the service offered and are so pleased we chose the company to manage our sale.

Loraine · 3 May 2026

★★★★★ 5/5

Trustpilot

Friendly, quick and helpful service!

I've had a great experience with JW Wood, Megan Cunningham has been understanding and helpful in arranging a virtual viewing with someone else attending on my behalf as I could not be there in person myself. Correspondence has been quick and friendly!

Jenni · 3 September 2026

★★★★★ 5/5

Trustpilot

Fast and helpful, great result

I bought this house through JWW four years ago and had no hesitation to use them again. The viewing by the estate agent took place with photos taken on the same day. The house was on the market within seven days, five viewings booked and made, three offers and a sale agreed in under two weeks start to finish. Very helpful and efficient. Thank you to Jonathan and Nikki

Grant · 28 January 2026

★★★★★ 5/5

Google

I would highly recommend this surveyor. I spoke to him on the phone and he explained everything to me and booked my survey at the next available slot. Everything was sent online and I signed and agreed without having to go in the office. Which was good for me as I live 2 hours away from the property I was buying. The report came 2 days after the survey as promised and was detailed and easy to understand. Claire was lovely and really helpful explaining how the payment system worked. Nothing was too much for them .

Lesley · 9 October 2025

★★★★★ 5/5

Trustpilot

Sarah Graham has been amazing…

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained professional, supportive, and proactive from start to finish. We couldn’t have asked for a better estate agent, highly recommend!

Sara · 17 February 2026

★★★★★ 5/5

Google

With only having limited time to get a property surveyed , Claire and Jonathan did a fantastic job for us. Claire’s professionalism was outstanding in arranging everything in a short space of time and keeping us informed with all I needed to know. While Jonathan was thorough in his survey and explained everything perfectly to make sure we fully understood what he’d checked out and to have the report back within 24 hours was just unbelievable service.

Garry · 8 September 2025

★★★★★ 2/5

Trustpilot

Organisation is a mess.

I applied for a letted property I specifically stated on the online form that I couldn’t attend on Friday for viewing before 12:30pm due to work. 5 days prior to the viewing I received an appointment to attend at 10:30….I phoned a few hours later to rearrange an appointment they stated 1pm and I agreed. I received an email a few hours later to say the colleague couldn’t make so they will push it back to 2pm instead. Okay no problem. The next day I received another email stated their colleague couldn’t make it for 2pm so they would push it back to 3pm. The day of my appointment arrives I knock on the door nobody is there so I phoned the office to be told my appointment was 2:30!! I never received any correspondence stating that time! Eventually Megan turned up. She was professional and friendly and apologetic, but their organisation is a joke I will think twice before applying for JW Wood.

Mr · 19 August 2026

★★★★★ 5/5

Google

I asked for the survey to be carried out quickly and the report produced quickly. JWWood did this and charged a sensible price. The report was emailed to me only two working days after the survey. It was extremely useful and easy to read. I had some questions. The surveyor Jonathan Mason was able to phone 3 days later and talk through what I needed to know. The administrator Claire Wilkinson is very helpful.

Rachel · 8 September 2025

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency and the tenancy was extremely disappointing. I raised serious concerns about my safety, the landlord's conduct, and my treatment during the tenancy. These included an incident where I believe the landlord attempted to enter my home without my permission, unresolved repair issues, and concerns that left me feeling intimidated and unsafe. During our interactions, I also felt mocked because of my Muslim faith. The landlord scoffed when I said "Wallahi" and appeared to mock me for praying. I also raised concerns about comments relating to my disability, religion, and veteran status. These experiences were deeply upsetting and contributed to a complete breakdown in trust. When I contacted the letting agency, I expected my concerns to be taken seriously. Instead, I was informed that they had acted on a "tenant-find only" basis and would not investigate, directing me back to the landlord. I also found it disappointing that, despite signing my complaint with my full name, Yusuf Ali Hussein, I was not addressed by my name in their response, which added to my feeling that my concerns were not being treated with appropriate care. I also want to add that this estate agent appears to have a staff member who has made deeply offensive comments on LinkedIn about an Egyptian man and his Muslim beliefs. I am also concerned about the staff member’s association with a company director who has allegedly made repeated racist comments about Islam. I believe this behaviour raises serious questions about the standards and values of the people representing this business, and I hope the matter is properly investigated. This review reflects my personal experience. I hope future tenants are treated with professionalism and respect, regardless of their religion, disability, or background, and that serious concerns are given proper consideration.

Stuart · 5 August 2026

★★★★★ 5/5

Google

We contacted JW Wood for a surveyors report on a house we are buying, this week. Claire picked up the phone and dealt with all our needs in both a friendly and professional manner. From the first call to receiving our report done in less than a week. A huge thank you to all the team. Especially Claire. We would highly recommend JW Wood Chartered Surveyors. Thank you Wendy and Lillian Baker

Wendy · 8 September 2025

★★★★★ 5/5

Trustpilot

Fantastic Letting Agent

I recently viewed and let a house with Sarah Perrin at JW Wood Lettings and she was absolutely fantastic throughout the entire process. This is my first home I have let on my own and Sarah made the entire process much easier to manage, she communicated every stage with me and had the entire process complete in a couple of weeks. She is a fantastic asset to the team and a lovely person who made me feel at ease throughout! I couldn’t recommend the company and Sarah more if I tried. 5⭐️

Jessica · 11 June 2025

★★★★★ 5/5

Trustpilot

Excellent service at JW Wood Durham

Excellent service at JW Wood Durham. Geoff came to the house and gave great advice, honest opinion and up-to-date information on current selling market conditions. This is the third time I've used JWW and I wouldn't go anywhere else. The house sold within the first week. Julie Prendergast dealt with all viewings and advertising and marketing. She kept me updated with viewings and feedback from potential buyers, and was always available at the end of the phone. Julie is very friendly, highly efficient and knowledgeable when dealing with the sales process. Absolutely recommended. Thank you!

Carole · 5 June 2025

★★★★★ 5/5

Trustpilot

Superb!

Another great marketing and sales experience from the team at JW Wood. My mother has used them over the years and they have always been excellent. They seem to have a better pool of buyers and the house was sold in a couple of weeks which was amazing. There is a downside, we used their conveyancing services which were terrible and very stressful to deal with. They were so slow that we ended up being stung for SDLT, communication was none existent too. I had to source seperate independent additional legal advice which cost us as they were getting things wrong with one thing and another. They're not directly part of JW Wood and therefore the above is not a reflection on JW Wood whose aftersales team were as frustrated as we were. A big thank you to Kelly in JW Wood aftersales for helping us sort out the conveyancers, you were superb! Thank you. So a massive thank you to Geoff, Sarah, Julie and team JW Wood. We're in our new property, mother is safer for it and we are very very happy because of all your help. I wouldn't use anybody else because JW Wood have always delivered a fantastic five star service. Thank you! 🙂 June & Stephen

SteveD · 27 April 2025

★★★★★ 5/5

Trustpilot

Spoke with a very friendly property…

Spoke with a very friendly property manager called Andy when we enquired about a place in Durham. Really friendly and polite service and was really helpful answering my questions. Thanks Andy!

Megan · 30 June 2026

★★★★★ 5/5

Trustpilot

All the team great to deal with

All the team great to deal with, prompt, helpful and good communication. Megan was polite and helpful hosting the viewing. Would recommend!

Nick · 18 August 2026

★★★★★ 1/5

Trustpilot

Rigid Viewing Hours and an Unwillingness to Accommodate

When initially attempting to make a viewing with J W Wood we tried to book in for after 5pm to view a property as I work a 9-5 and would be unable to make my way over sooner as we live and work out of the area. The solution offered for this was to come with my partner for a viewing on the weekend. This, unfortunately, wasn’t a possibility for us as my partner works in hospitality and very rarely is able to do anything on a weekend due to work commitments. On the Friday his work commitments changed and he had availability on the Sunday so we called up immediately to see if it was possible to book a viewing on this day as we had previously been told there was weekend availability to be told they also do not offer viewings on a Sunday and the only way for us to view this property would be to book holidays in at work or to come separately for viewings which is beyond ideal! We have recently been burnt by having to go for separate viewings and an offer being accepted on a property in the meantime so this is not how we wish to move forward. There was no attempt to discuss with management if there was a possibility for any flexibility and the communication regarding weekend availability was abysmal and has left us with a sour taste in our mouth. Why make a process already as stressful as buying a property even more so by having to rearrange our working lives? Very unhappy with the low level of customer service provided.

Maggie · 7 March 2025

★★★★★ 5/5

Trustpilot

I have used JW Wood on several…

I have used JW Wood on several occasions when buying and selling properties and I have always found them to be extremely efficient, friendly and helpful. Julie Pendergast has been very supportive throughout the process, ringing regularly with updates and offering encouragement and practical advice. Ann Stobbart has been very efficient and professional in helping to secure my sale. Julie and Ann have exceptional customer service skills. I am so grateful to them both and can recommend without hesitation.

On · 14 March 2025

★★★★★ 5/5

Trustpilot

Cannot recommend JW Wood enough!

Cannot recommend JW Wood enough! Megan was such a great member of the team! Helped, guided & supported throughout! She is a real asset to JW Wood!

Lauren · 21 June 2026

★★★★★ 2/5

Trustpilot

The house I was purchasing was in an…

The house I was purchasing was in an area where other houses was going cheaper but they hiked the price up with structural issues like severe damp throughout the home,water leaks from chimney breast and crumbling walls all hidden behind wall paper but despite this the asking price was higher than other selling homes similar and had the nerve to agree to me going half on repairs accepted my offer but even then the offer I made was still higher than what the other homes in the area was asking for with lots of work need doing I felt this was wrong in the end the seller refused to lower the price I withdrew due to this issue plus her solicitor didn't answer all the questions from enquiries plus the seller appeared rude when ask a question regarding the property which didn't have insurance and it wasn't registered I felt it was not worth the money even my offer it was overpriced I felt I couldn't trust this estate agent to be honest again in the future I was glad I withdrew my offer as this wouldn't have been a good investment they remarked it for some other gullible person to buy at the same hiked up price if you want to sell a home pricey at least repair it and refurbish it that to me will justify the price hike but to hike up the price more than other homes in the area and leave it in such a state of disrepair is completely taking the biscuit also it's good to note the other homes going as much as £10,000 cheaper was in much better repair I couldn't make this up if I tried it's unbelievable.

Princess · 13 May 2026