Trusted Agent profile · Durham
Verified
★★★★★
304 reviews across 2 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 304 reviews on two platforms, including 110 Google reviews rated 5.0. See how it compares with other estate agents in Durham.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in County Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotTeam Woods are the best!
Professional, efficient and friendly service from all of the Team at the Durham office. We are selling and buying via Woods . This is a very well run estate agency and clearly a team effort. Thank you Team Woods you're the best!
Thank you for your wonderful feedback! We’re thrilled to hear about your great experience with our Durham team. It’s always a pleasure to help with both selling and buying.
5/5
TrustpilotNikki was a pleasure to deal with from…
Nikki was a pleasure to deal with from start to finish. She is pleasant, keeps you informed and makes the process seem so less stressful. I honestly couldn’t fault.
Thank you for your fantastic feedback! We're so glad to hear that Nikki made your experience such a positive one. She truly excels at keeping things smooth and stress-free, and she'll be thrilled to know her efforts were appreciated. If you ever need assistance again, we’re here for you. Thanks for choosing us! 😊
5/5
TrustpilotFantastic helpful staff
Fantastic helpful staff, made my move very easy. Kept me informed every step and were always there to help with a quick response to every question I had, highly recommend.
Many thanks for your kind words the team will be happy to hear of your experience so we are grateful for you taking the time to post this response. We wish you well and look forward to assisting you in the future.
5/5
TrustpilotBuying a property through JW Wood
I am making a purchase of a bungalow. In my dealings with Julie Prendergast and her team I have been kept up to date by email and phone calls so I know exactly where I am in the process. They are cheerful and precise. A pleasure to deal with.
Thank you so much for your kind words and lovely feedback! We are thrilled to hear that your experience with Julie Prendergast and her team has been positive and that you’ve felt well-informed throughout the process. Providing clear communication and cheerful service is always our priority, so it’s wonderful to know that it made a difference for you.
5/5
TrustpilotI was the buyer of the property sold by Sarah Graham of JW Woods.
I was the buyer of the property sold by JW Wood. Sarah Graham was excellent and very swift with arranging the necessary information to be exchanged. As a first time buyer, I would highly recommend to anyone. No stress, easy experience!
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to make your first-time buying experience smooth and stress-free. Your recommendation means a lot to us, and we’re thrilled to have been part of this exciting milestone. Best wishes in your new home!
5/5
Trustpilotlandlord review
We have been dealing with JW Wood over the past few months. We have found that Ellie Bass, our property manager has dealt with our questions efficiently and promptly. Guiding us through what has been a tricky process at times. Thank you Ellie.
Thank you Susan for taking the time to leave a review for Ellie in our Durham Lettings team. We are pleased you had a good experience and look forward to working with you again in the future.
5/5
TrustpilotMy experience with JWW Durham has been…
My experience with JWW Durham has been excellent. Sarah Graham has acted very professionally and kept me informed of any progress in the process regarding the purchase with prompt action. Highly recommend.
Thank you for your kind words and recommendation! We're thrilled to hear Sarah provided you with professional and prompt service throughout your purchase process.
5/5
TrustpilotI had great service from All at J W…
I had great service from All at J W Woods. From firstly purchasing my home through them. Julie who showed me around informing me of everything I asked. To the staff keeping me uptown date with my purchase. Again when I sold the property (I wanted the garden to build my new home in). Gary visiting and going through the sales procedure. Again, Julie bringing a seller to view and helping with the sale. Tony keeping me upto date with the seller this time. My whole experience was easy and smooth. Thank you to all staff at J W Woods
Thank you for your kind words, it's wonderful to hear that our team made your buying and selling experience smooth and enjoyable!
5/5
GoogleFantastic service. Very prompt with all queries, survey booking and report preparation. Incredibly prompt and helpful with some after-survey queries also. Would very much recommend to anyone requiring a house survey.
A lovely review thank you - our team were delighted to read your kind words.
1/5
TrustpilotRude,Unhelpful
Rude,Unhelpful, It is because of staff like this that give estate agents the reputation of the most hated people to do business with, I feel sorry for the people whose property they are selling because they are no good at dealing with purchasers, I would never even consider dealing with these people again and strongly advise anyone else to so the same as there are hundreds of estate agents to chose from.
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and take your concerns very seriously. Providing excellent service is our priority, and we regret that we fell short in this instance. If you’re open to it, we’d appreciate the opportunity to discuss this further and address your concerns directly. Please feel free to reach out to us.
5/5
TrustpilotExcellent customer service and advice
Woods really looked after us with the sale of our home. Everything moved along quickly, staff were very knowledgeable and always had time for us. Jonathan Wheeler and Ann Stobbart made sure that we had regular updates, felt fully informed to make decisions and were always contactable. Highly recommend
Thank you for taking the time to write us a lovely 5 star review. Jonathan and Ann were particularly pleased to read your feedback.
5/5
GoogleWe were recommended JW Wood as we are from outside the area and they did not disappoint!! From initial contact, Claire Askew was very professional and prompt in our options being explained and the survey was booked with only a small wait of a week. We opted for a level 3 survey and our surveyor Jonathan Mason contacted us before he attended to discuss our needs and any concerns. The survey was extremely detailed, literally with no stone unturned and gave us complete confidence in our potential new homes' condition - with a gallery of photos highlighting the inspection. From the survey taking place the report was with us the next day - excellent service throughout and highly recommended
Many thanks for the detailed review and we are delighted that you were very happy with our service.
5/5
TrustpilotGreat support
Vicky went over and above to help me with various issues, thank you. The process so far has been made so easy with the prompt responses from the team, from requesting a viewing to placing an offer, gathering information and giving advice. Thank you
It isn't always as straight forward as everyone would like, so we are very pleased to read that Vicky was able to help make things easier where possible.
5/5
GoogleI was in urgent need of a survey so I contacted J W Woods who were more than happy to help me out. Throughout the process of booking the valuation even to getting the valuation report, J W Woods were extremely professional and helpful. I would like to highly recommend Claire especially for all of her help throughout the process. She knew that the matter was time sensitive and got in touch to bring my appointment forward upon availability changes their side. Upon the day of the survey, Jonathan attended site and was very professional, on time and very helpful when doing the survey. I was extremely satisfied when I had the valuation report turned around same day. All in all, I would highly recommend using J W Woods!
Hi Anthony, just a quick reply to say thank you so much for leaving such a generous and detailed review. We are delighted that you were impressed with Claire and have passed on your feedback which we know she will have pleasure in reading.
5/5
TrustpilotEllie Bass is very good and supportive…
Ellie Bass is very good and supportive in every manners I am very satisfied for the services also response very quickly and sort out all problems.thank you so much keep it up great work
We are very grateful for the 5 star review. Let us know if we can assist in anyway going forwards.
5/5
TrustpilotFrom viewing to purchase
From informing us of the property for sale, arranging viewings to issuing the Memorandum of Sale, Nicky was pleasant, supportive and very efficient
Thank you for your feedback! We're delighted to hear that Nicky provided such pleasant, supportive, and efficient service throughout the process.
5/5
GoogleClaire is very professional and nothing is too much trouble for her or the team in general. Reports delivered promptly and professionally. Can’t recommend them highly enough
We are delighted by your feedback and 5 star review.
5/5
TrustpilotSarah Graham was great when chatting to…
Sarah Graham was great when chatting to me. My circumstances were very personal regarding purchasing a house. She understood and was very friendly and caring through the process. She also got back to me ASAP when needing answers to things.
Thank you so much for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that Sarah Graham provided you with the friendly and caring support you needed during such an important and personal journey. Her dedication and prompt communication are truly valued here at JW Wood, and we're delighted to know that it made a difference for you.
5/5
TrustpilotJW Wood Estate Agents
I have been using JW Wood estate agents for many years now for both buying and selling properties. I have found the staff to be friendly and professional in what they do. You will get a honest opinion to your questions. The communication is good throughout the process of selling your property from valuation with Jönathan to negotiations and sales with Ann to after sales with Julie. I would recommend this company and I will be using them again.
Thank you sincerely for your wonderful feedback and for being such a loyal client over the years! It’s always a pleasure to assist you with your property needs, and we’re delighted to hear that you’ve found our team friendly, professional, and helpful throughout the process.
5/5
TrustpilotReported our bathroom sink not draining…
Reported our bathroom sink not draining water, the same day Nicole rang us to see if we were available for a plumber to attend our property. The man fixed it that day. Brilliant customer service.
Glad we were able to help support you and many thanks for the feedback.
5/5
TrustpilotExcellent service
Sarah was a top class at to her job very fast and efficient, handled my house buying situation with ease she’s a credit to herself and most importantly her team at JW wood.
Thank you so much for your kind words! I’m thrilled to know I could make your house-buying experience smooth and efficient. At JW Wood, we truly value teamwork, and it’s wonderful to be part of such a supportive team. Wishing you all the best in your new home, feel free to reach out if you need anything! All the best, Sarah.
5/5
GoogleI needed a homeowner’s survey done quickly and the team at JW Wood came to the rescue, doing a detailed survey in the required timeframe, calling me same day with the top level results and sending the report through that evening. Has saved me a few thousand and signposted urgent work and non urgent maintenance. Thanks Claire and Jonathan!
Dear Susie, thank you for your kind words and for taking the time to leave us a wonderful review.
5/5
Trustpilot2nd sale using JW Wood
2nd sale using JW Wood, and again giving us a very quick sale, excellent sales team work. Big thanks to Gary, Sandrine and Amanda from the after sales team for being very professional and friendly. Good communication throughout. Highly recommended!
Thank you so much for taking the time to leave us this amazing review. We are thrilled to hear that you had a positive experience with our service for the second time. Your appreciation for our team, especially Gary, Sandrine, and Amanda, is very encouraging. We strive to provide professional and friendly service to all our clients and are overjoyed to hear that we hit the mark with you. We are also glad to know that you found our communication throughout the process to be up to the mark. We believe in keeping our clients informed and engaged at every step. Thank you once again for your kind words and for highly recommending us. We look forward to serving you again in the future.
5/5
TrustpilotSwift and Easy Process
Nicky Hall did a wonderful job with helping me with my purchase. Kept me up to date, was prompt when sending things through via email and answered any questions I had. Any timing issues were down to the vendor taking time to reply and not JWW at fault.
Thank you for your kind words about Nicky's service and understanding that any delays (however frustrating) were beyond our control - we're thrilled to have assisted you.
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