Trusted Agent profile · Durham
Verified
★★★★★
305 reviews across 2 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 305 reviews on two platforms, including 111 Google reviews rated 5.0. See how it compares with other estate agents in Durham.
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Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in County Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotJulie and Sarah were so friendly and…
Julie and Sarah were so friendly and helpful throughout the full process! Will 100% be recommending to others. Credit to the company
Thank you so much for your wonderful review! We’re thrilled to hear that Julie and Sarah made such a positive impact during your experience.
1/5
TrustpilotThink twice if you're a landlord
If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered.
Thank you for sharing your feedback. We appreciate the opportunity to hear from you and understand your concerns. Our goal is to provide a high standard of service and ensure a positive experience for all our clients, so we’re sorry to hear that you feel your expectations were not met. We value open and transparent communication with our clients and strive to address any issues effectively. To ensure we properly understand your situation, we would appreciate the chance to discuss your concerns in more detail. Please feel free to contact our head of letttings at a.mitchell@jww.co.uk so that we can look into this matter and work toward a resolution that meets your expectations. Your feedback is important to us, and we’re committed to continuously improving our processes to better serve our clients. Thank you again for bringing this to our attention.
5/5
Trustpilot115 years of service and it shows!!
Chris Clarkson and Sarah Graham and their colleagues at the Durham Office are incredibly friendly and super professional. The buying journey is just so efficient, smooth and informed. Everything that comes from an esteemed and reputable estate agent who have been in business since 1910. One hundred and fifteen years of experience. It shows in everything they do!! Thank you to J W WOODS for a top class service. 🙏🙏🙏
Thank you so much for your kind and thoughtful review! We are absolutely delighted to hear that Chris Clarkson, Sarah Graham, and the team at the Durham Office have made your buying journey so smooth, efficient, and informed. Your recognition of our long-standing reputation truly means a lot to us, and we’re so grateful for the opportunity to assist you.
5/5
TrustpilotExcellent service from start at…
Excellent service from start at valuation with no pressure to sell with the company. Regular calls and updated, Barbara Smith was helpful and friendly throughout the process. House sale was quick and painless.
Great review thank you. All the best for the future.
5/5
GoogleCompetitive pricing and very efficient service
Thank you Mr Lefley for the 5 star review. Please let us know if we can assist any further.
5/5
TrustpilotThe staff and in particular Julie and…
The staff and in particular Julie and Nicki were prompt efficient and always helpful .
Thanks for the 5 star review :)
5/5
GoogleExcellent service, Claire went out of her way to help get our survey done quicker. Would definitely recommend.
Many thanks for leaving a 5 star review. We shall certainly pass on to Claire who will be delighted with your comments.
5/5
GoogleI would highly recommend JM Mason Chartered Surveyors. Both Claire and Jonathan are friendly and approachable and provide sound advice. I am more than happy with the top quality service and positive experience I received from a very professional team.
Many thanks for leaving us a review. Jonathan and Claire will both be delighted to read your feedback.
5/5
GoogleVery thorough survey of property performed and a very detailed report of property, including any concerns listed and what is recommended to follow. I would highly recommend JM Mason Chartered Surveyors to perform a survey to get a detailed report and survey done.
Many thanks for the thorough and highly complimentary review. We look forward to working with you again in the future.
5/5
TrustpilotVery positive experience
Very positive experience. I would definitely recommend this Agent for house purchase or Sales
We appreciate your kind words and look forward to assisting you in the future.
5/5
TrustpilotGreat service from Fiona
We have had a fantastic experience with Fiona from the lettings team. Thank you Fiona! Highly recommended, Paul and Stephanie
Thank you for leaving Fiona in our lettings team a lovely review. We hope to work with you again.
5/5
TrustpilotGreat experience
Vicky was great supporting us through the purchase of our new property, and very responsive to answering our questions. Would really recommend.
Thank you for taking the time to leave a 5 star for Vicky at our Chester le Street branch.
4/5
TrustpilotFriendly, prompt service
The team at J W Wood were prompt to respond, especially Sandrine who was very helpful throughout the initial purchase stages. Friendly, helpful service on the phone and in person.
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team at J W Wood, especially with Sandrine's assistance during the initial stages of your purchase. Providing prompt and helpful service, whether over the phone or in person, is something we strive for, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help with anything you might need!
5/5
TrustpilotBrilliant service
Brilliant service , I am unsure of the process of selling/buying a house but Vicky has been fantastic on guiding me through this and keeping me informed. Definitely recommend
Thank you so much for taking the time to share your wonderful experience with us on Trustpilot. We are thrilled to hear that Vicky was able to guide you smoothly through the process of buying/selling your home and keep you well-informed every step of the way. Your kind words and recommendation mean the world to us!
5/5
GoogleVery helpful, replies to emails quickly, communication was great between Claire and a newbie like me. The level 2 survey report made by Jonathan was well presented and easily comprehended. I would happily recommend anyone looking to purchase a property to consider using JW Wood services. They are the right guys to assist you and alleviate your stress in the whole journey.
5/5
GoogleExtremely prompt and efficient service. Very helpful and friendly staff. Thank you very much.
Many thanks for leaving us a review. Here to help again in the future if you need us.
5/5
TrustpilotExcellent communication throughout…
Choosing JW Wood to sell my house was the best decision ever. Working alongside professional people has ensured a smooth and sress free process. Would definitely recommend to others. Thank you to a great team.
Many thanks for this review it is of great value to JW Wood and its team. Hope we can help you in the future.
5/5
TrustpilotThorough, efficient, considerate, and understanding
Excellent communication and attention to detail with understanding what a stressful time house buying and selling can be for sellers and buyers. It's the human element to the service for which I'm writing this review, and which was very much appreciated. And in that vein I've got to commend consultant, Nicky Hall, for delivering all these qualities at Woods.
Thank you so much for your thoughtful review! We're thrilled to hear that our communication, attention to detail, and the human touch we bring to our service made a difference during such an important time.
5/5
TrustpilotJW Wood - Simply the Best
From the moment I contacted JW Wood, the level of service was excellent. Caitlin and Chris in particular went above and beyond to help us purchase our dream house - answering all of our queries both over the telephone and in person. Thank you to all of the staff that helped with our purchase.
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with JW Wood. Caitlin and Chris will be thrilled to know they made such a positive impact and were able to assist you in purchasing your dream home.
5/5
GoogleSurvey completed and report received within a day! Amazing service and great communication throughout! Thank you
Many thanks for the 5 star review. Let us know if we can help again in the future. All the best.
5/5
TrustpilotGood services
Everything was organized very well
Thank you for the 5 star review :)
5/5
TrustpilotI recently purchased a property of JW…
I recently purchased a property of JW Wood and instructed JW wood to find tenants. Lauren has been very proactive.
Two reviews for both sales and lettings - thank you!
5/5
TrustpilotTony was very helpful great job thank…
Tony was very helpful great job thank you
Thank you for your wonderful review! We’re so pleased to hear that Tony was able to assist you and provide such great support.
5/5
GoogleA comprehensive survey, easy to understand including the technical details and produced in a timely manner.
Many thanks for the 5 star review. Wishing you the best.
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