Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHave recently used JM Mason chartered surveyors to do a level 3 survey in my potential new property
Found Claire in the office to be extremely helpful and friendly in our dealings on the phone
Also met Jonathon who was extremely professional and helpful with his advice and guidance
Received his report which is very precise and full of information to help us through the ongoing process and he has also been available to give us advice about the content of his report
From start to finish we have been very impressed with this company and would have no hesitation in recommending them going forward
Graeme · 5 May 2026
Agent replied · 7 May 2026
Thank you so much for your kind words and for taking the time to share your experience with JM Mason Chartered Surveyors. We're delighted to hear that Claire and Jonathon provided you with helpful, friendly, and professional service throughout the process. It's great to know that Jonathon's detailed report and ongoing advice have been valuable to you during this important step. Your recommendation means a lot to us, and we're thrilled to have been able to assist you. Wishing you all the best with your new property!
★★★★★ 5/5
GoogleWe engaged J M Mason to carry out a Special Defect Survey, as our potential purchasers survey had shown some potentially very worrying results on our home. Our appointment was set up quickly by Claire & the whole process has been very efficient. Following Jonathon's investigation, he took the time to verbally explain his findings & gave us advice on the way forward & the written report followed quickly thereafter. We are very pleased with the service we have received & would not hesitate to use this company again, should the need arise.
Susan · 5 May 2026
Agent replied · 13 May 2026
Thank you so much for your thoughtful review. We’re delighted to hear that you found the process efficient and that Jonathon’s investigation and advice gave you clarity and reassurance about your property. Claire and the team will be pleased to know their efforts made the experience smooth for you.
★★★★★ 1/5
TrustpilotDisappointing experience
Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment.
It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions.
Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase.
Basic discretion during viewings shouldn’t be too much to expect.
Jordon · 5 May 2026
Agent replied · 13 May 2026
Thank you for your honest feedback. We're genuinely sorry your viewing experience didn't meet the standard you, and we, would expect. Your comments have been noted and we'll make sure lessons are learned. We wish you every success with your property journey, and we're sorry we weren't able to make a better impression.
★★★★★ 5/5
TrustpilotReview for Andrew
Andrew is just such a lovely person to deal with, he is so understanding and he does everything he possibly can to help you.
Angie · 22 June 2026
Agent replied · 24 June 2026
Many thanks for your kind words. Andrew will be thrilled he could assist you on your property journey. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotSetting the Bar on service
Having bought and sold many houses over the last 30 years, I've experienced pretty much all estate agents , on this instance I've dealt with Ann from JW Wood in Durham, I would say that from an efficient, informative and helpful point of view, Ann's been the best I've dealt with and sets an example of how it should be done, house purchases are both expensive and complicated, so quality guidance is a must.
Richard · 7 March 2025
Agent replied · 5 October 2026
Thank you Richard for your detailed feedback for Ann at our Durham office. We are delighted you were able to benefit from her extensive knowledge of the property market.
★★★★★ 5/5
TrustpilotI am currently in the process of…
I am currently in the process of renting a property managed by Megan Cunningham, and the experience has been seamless. Megan’s communication is flawless, she keeps us updated at every stage and has made the entire transition straightforward and easy. It will gave me a great peace of mind if she will be managing the property throughout my tenancy. Brilliant service!
Loveneesh · 3 September 2026
Agent replied · 23 September 2026
Megan will be delighted to read your lovely feedback. Thanks for taking the time to leave such a kind review.
★★★★★ 5/5
TrustpilotGreat experience
I had a wonderful experience with this firm!! Big shout out to Megan, who provided amazing service and was so friendly. Highly recommend!!
Marlene · 17 June 2026
Agent replied · 24 June 2026
We appreciate you taking the time to share your experience with us and for professional service and experience you received from Megan. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotJust want to say a massive thank you…
Just want to say a massive thank you for making the selling of my property such an easy process. So helpful and informative. I can’t thank Ella enough, she has been amazing looking after the sale of our property. So patient and kind. I really appreciate it.
Sarah · 28 November 2025
Agent replied · 21 March 2026
Thank you so much for your wonderful review! We're thrilled to hear that your property sale was such a smooth and positive experience. Ella will be over the moon to know how much her patience, kindness, and support meant to you throughout the process. Your kind words truly mean the world to us, and we're so grateful for the opportunity to assist you. Wishing you all the best in your next chapter!
★★★★★ 5/5
TrustpilotProfessional
Professional, attention to detail, friendly and great communicators are just some of the words I would use when describing JWWOODS. From the valuation onwards this has been a very very positive experience. Anne at Durham office is incredibly diligent and has been keeping me informed on every detail. I would highly recommend Woods for all of your buying and selling needs.
Mr · 30 June 2025
Agent replied · 5 October 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with JW Wood, and we truly appreciate your kind words about our team.
★★★★★ 5/5
TrustpilotJob done
After trying to sell our home with a handful of local and national estate agents who wooed us with big valuations and promises of keen buyers in our area, we've had a great experience of selling with JW Wood in a challenging market. Julie, Jonathan and the team couldn't have been more helpful with their advice, even long before we switched to Woods, and now they're being equally proactive to help us with our next move. We will definitely use JWW when moving again in future (hopefully a long time off!) and we'll save ourselves a lot of headache by starting with them next time!
Customer · 19 August 2024
Agent replied · 6 October 2026
Thank you so much for your detailed and glowing review! We're thrilled to hear about your positive experience with JW Wood, especially in a challenging market. Julie, Jonathan, and the entire team are dedicated to providing exceptional service, and it's wonderful to know their advice and proactive approach made a difference for you.
We're honored to have earned your trust and future business. Should you need any assistance with your next move, or anything else in the meantime, please don't hesitate to reach out. We look forward to helping you again (hopefully not too soon, as you mentioned)!
★★★★★ 5/5
TrustpilotA very professional and efficient…
A very professional and efficient service from beginning to completion. Nicky Hall was so helpful and kept me informed throughout the purchase process. Any questions were answered promptly and communication was first class. Highly recommended.
Scott · 14 January 2026
Agent replied · 21 March 2026
Thank you for your kind words! We're delighted Nicky provided excellent service and clear communication throughout. Your recommendation means so much to us.
★★★★★ 5/5
TrustpilotMy first time renting a house
My first time renting a house, and I wasn't sure how things worked. I had so much help from Sarah, who helped and advised as needed. Everyone else I spoke to was also so pleasant and helpful.
It took a while, but all worked out in the end.Sarah knew how important this was to me, so a special thank you to Sarah, and everyone else who helped
Mrs · 31 January 2025
Agent replied · 5 October 2026
We'll make sure Sarah gets a copy of this lovely review. She will be delighted to read your comments. All the best.
★★★★★ 5/5
TrustpilotOutstanding
JW Wood Durham recently sold my mum's property. They could not have been more helpful, kind and supportive during the entire process. Thank you so much to Jonathan, Julie and her team. Having to use other agents for viewing other properties has only highlighted the professional and experienced attitude of JW Woods in comparison. ******
Sallyg · 21 May 2025
Agent replied · 5 October 2026
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that Jonathan, Julie, and the team at our Durham branch provided such helpful, kind, and supportive service throughout the process of selling your mum’s property. Your praise means a great deal to us, and it’s wonderful to know that our professionalism and experience stood out to you. We truly appreciate your feedback and wish you and your mum all the very best for the future. If there’s anything else we can assist you with, we’re always here to help!
★★★★★ 5/5
GoogleClaire and the team have been a great help in arranging and doing my survey. Could not have asked for a better experience. They communicated consistently, keeping me in the loop the whole process and I even received the report back the same day as my survey. I could not recommend JW Wood more.
Owain · 9 May 2025
Agent replied · 25 October 2024
Thank you for your great review!
★★★★★ 5/5
TrustpilotAll of JW Wood's representatives whom…
All of JW Wood's representatives whom we have had the pleasure to meet or speak to have been extremely welcoming and professional. All processes have been explained thoroughly and any changes in circumstances have been relayed immediately. I would recommend JW Wood for any property services, whether buying or selling, a great thank you to Julie Prendergast our property consultant who is still supporting us on our transition.
Angelo · 4 October 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful review and recommendation! We're thrilled to hear that you've had such a positive experience with our team at JW Wood. It's great to know that our welcoming and professional service, along with thorough explanations and prompt communication, have met your expectations. We're especially pleased that Julie Prendergast has provided ongoing support during your transition. Your feedback means a lot to us, and we're here to assist you every step of the way. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing JW Wood for your property needs!
★★★★★ 5/5
TrustpilotBeyond Expectations and Completely Professional
From the initial contact it was clear that J W Woods are an estate agency that leaves nothing to chance . The representative ,Julie Prendergast could not have been more helpful and went beyond expectations in ensuring that the transaction started smoothly . We were also allocated a sales facilitator to help all parties keep in contact at what can be a stressful time . A1 . Thank you .
John · 25 February 2026
Agent replied · 21 March 2026
Many thanks for your kind words, we look forward to of how we can be of assistance to you in the future.
★★★★★ 5/5
TrustpilotGreat service & experience
From very first contact - JW Wood have been brilliant & hyper efficient! Communication has been superb and customer service 2nd to none! I would like to mention two members of staff in particular: Julie who met me for the viewing - super friendly, honest, helpful & constructive! Also, Ella who has been dealing with me from the office from point of enquiry! She understood & accommodated my communication restrictions, dealt with & responded rapidly, handled everything without delay/issue/concern + played a major part in the smooth progression of my house process! Many thanks team!
Paul · 23 November 2025
Agent replied · 26 November 2025
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Julie and Ella - they truly are stars on our team. Your feedback means the world to us, and we're so glad we could make your house process smooth and stress-free. Thanks again for choosing JW Wood!
★★★★★ 5/5
TrustpilotThank you for your support Sarah Graham
I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood my busy schedule and made everything smooth and stress-free as a first-time buyer. She quickly recommended me all of the services needed for the buying process and I will always be thankful for her help. Thank you!
Customer · 9 February 2026
Agent replied · 21 March 2026
Thank you for taking the time to give this feedback to Sarah it is much appreciated. We are so pleased Sarah was able to assist you throughout the buying process. We look forward to be of assistance to you in the future.
★★★★★ 1/5
TrustpilotUnethical Company
I would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord did not respond to complaints or engage in any meaningful dialogue to resolve them. Additionally, outstanding bills from before our tenancy had not been cleared, which caused further complications and debt collectors.
Communication was poor throughout, and key assurances made to us were not followed through. Based on this, I would not buy or rent a property from this organisation, as I found their approach unprofessional, unreliable and unethical.
Greg · 19 November 2025
Agent replied · 26 November 2025
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide a high standard of service and ensure our tenants feel supported, so it’s disappointing to learn that we may have fallen short in your case.
Unfortunately, we are unable to identify your tenancy or specific situation based on the information provided in your review. We take all feedback seriously and would like the opportunity to investigate this matter further to address your concerns. Please reach out to us directly at lettings@jww.co.uk with more details so we can look into this and work towards a resolution.
We value all feedback as it helps us improve, and we hope to have the chance to make things right.
★★★★★ 5/5
GoogleWe had a really positive experience with JM Mason Chartered Surveyors. The team were professional, friendly, and incredibly efficient from start to finish. Our report was completed and sent back much quicker than expected, and everything was explained clearly and in detail.
It’s clear they take pride in their work and genuinely care about providing a great service. I’d highly recommend JM Mason to anyone looking for a reliable and responsive surveyor, they made the whole process smooth and stress-free!
Shelby · 9 November 2025
Agent replied · 24 January 2026
Thank you for your fantastic feedback, it's wonderful to hear that our team at JM Mason made the process smooth, efficient, and stress-free for you!
★★★★★ 5/5
GoogleWe recently did a Level 2 survey and we are beyond impressed with the service that was given. We were given information on the different surveys, what they included and prices. The communication was quick and date was booked quickly. The report was given within 24 hours of survey being done with detailed explanations for each section of the house. For the areas that came up with a concerns, suggestions were made on what to do next. We feel fully confident knowing that property in much more detail. Thank you for the great service and definitely recommend this company for anyone wanting reassurance when buying a house.
Elizabeth · 9 November 2025
Agent replied · 24 January 2026
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our Level 2 survey service. Providing clear communication, quick turnaround, and detailed reports is our priority, and we're glad we could help you feel confident about your property. We truly appreciate your recommendation!
★★★★★ 5/5
TrustpilotSale of 21 minster court
From the moment I stepped through the door I was made very welcome by Sarah Graham, she immediately got me a chair so we could sit and discuss my plans and get the information she required , the rest of the team have been very helpful on the phone if sarah hasn't been available for me to speak to at the time ,I appreciate all their help .
John · 3 February 2026
Agent replied · 21 March 2026
Many thanks for your kind words. We are so pleased Sarah was able to assist you we will pass on this feedback to her and if we can assist you in the future please don't hesitate to ask.
★★★★★ 5/5
TrustpilotTrustworthy and great communication
The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process from market to sale. She was warm, friendly, gave good advice and kept us up to date with all developments at all times. Very responsive and a pleasure to work with. Thank you.
Tess · 18 February 2026
Agent replied · 21 March 2026
Thankyou for your kind words. We are so pleased that we could help, we will pass on your feedback to Julie. We look forward to any assistance we can offer you in the future.
★★★★★ 5/5
GoogleI wouldn't hesitate to recommend JM Mason Chartered Surveyors. They have delivered prompt and efficient service, along with friendly and professional communication. The survey report was thorough and timely, helping us make informed decisions about the property purchase. Thank you Jonathan and Claire.
Fay · 10 June 2025
Agent replied · 24 June 2025
Thank you for your fantastic feedback! We’re so pleased to hear that Jonathan and Claire provided prompt, professional service and a thorough report to assist with your property purchase. Wishing you all the best!
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