5/5
TrustpilotVery efficient and helpful
Very efficient and helpful. Great communication. It would highly recommend them.
Agent replied · 15 June 2026
Thank you Victoria for the 5 star review. We greatly appreciate the positive feedback.
Trusted Agent profile · Durham
Verified
JW Wood Chartered Surveyors reviews in Durham
★★★★★
305 reviews across 2 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 305 reviews on two platforms, including 111 Google reviews rated 5.0. See how it compares with other estate agents in Durham.
About JW Wood Durham
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in County Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing service from Megan
Amazing service from Megan, very friendly and helpful
Agent replied · 24 June 2026
Many thanks for your feedback we will ensure Megan receives this and we are so pleased you had a successful property journey.
5/5
TrustpilotEllie Bass is professional
Ellie Bass is professional , responsive and a good ambassador for JW Wood John C
Agent replied · 5 October 2026
Thank you for your very kind words. Ellie will be delighted to read your feedback back.
5/5
TrustpilotI’m so pleased with the service I…
I’m so pleased with the service I received. The team were professional, approachable, and always happy to answer my questions. They explained every step of the selling process in detail, making it smooth and stress-free.
Agent replied · 26 November 2025
Thank you so much for your kind words! We're thrilled to hear you had such a smooth and stress-free experience. It was our pleasure to assist you every step of the way.
5/5
TrustpilotHandling my sale and purchase
Handling my sale and purchase, excellent service and Denise is very professional and responsive. Fingers crossed for a safe conveyance!
Agent replied · 23 October 2024
Many thanks for the 5 star review. Our Consett team will be delighted that you were happy with their service.
5/5
GoogleSurvey done 2nd June, report 3rd June. Excellent service.
Agent replied · 9 June 2026
Thank you for the kind words! Turnaround time is something we take great pride in. We're glad you were happy with the service and hope to assist you again in the future.
5/5
GoogleA very good service throughout. Receiving my survey in a very timely manor 48 working hours. Very comprehensive easy to understand with photos for reference. I highly recommend this team and the lovely young lady who arranged it for me.
Agent replied · 7 May 2026
Many thanks for taking the time to leave us a review. It was a pleasure working with you and wish you the best for the future.
5/5
GoogleFantastic service from start to finish , Claire was very helpful, the survey we had done was very thorough and we received the report the same day
Agent replied · 29 August 2024
Hi Molly, thank you for the great 5* review.
5/5
TrustpilotHighly recommend the Durham JJ Wood team have been…
The Durham JJ Wood team have been excellent throughout the process of selling and buying our house, Julie, Ann, Nicky and Jonathan have given us superb step by step advice on all aspects of the process, I would highly recommend J J Wood
Agent replied · 24 September 2025
A lovely review thank you and we are delighted that several of our team were able to contribute to a positive experience both in buying and selling.
5/5
GoogleTimely and thorough survey for a house we are interested in buying. Excellent report and really presented ….. recommended
Agent replied · 24 March 2026
Thank you for your recommendation; we're glad to hear you found our survey timely, thorough, and the report excellent!
5/5
TrustpilotI've had a great experience with JWW…
I've had a great experience with JWW darlington buying my property. They are professional and know what they are doing. They updated me each step and followed up with each parties. Even though it was my first experience buying a property I had worried about hardly nothing..
Agent replied · 5 October 2026
Thank you for your lovely review! We’re so pleased to hear that our team at JWW Darlington made your first property purchase a worry-free experience. Wishing you happiness in your new home!
5/5
TrustpilotPrompt
Prompt, professional, efficient and unobtrusive service. Andrew Oates (Andy) processed the transaction with exceptional assistance and support.
Agent replied · 11 May 2026
Many thanks for taking the time to give Andrew feedback we look forward to being of assistance in the future.
5/5
GoogleJW Wood were recommended to us by the local estate agents and the survey transaction was organised professionally and swiftly by Claire at the Durham office. The actual report carried out by Jonathan was received within two days of the survey date. This was a detailed report and set out in a straightforward manner which was easy to follow and understand. The offer of support was made available for all aspects of the service provided by the JW Wood team. Thanks for a very pleasant experience.
5/5
GoogleOutstanding customer service. Very easy to organise, Claire was extremerly helpful and efficient. Our survey took place and we had the report before the end of the same day! Very competitively priced and concise report provided.I would recommend to anyone who is looking for a company to carry out a Home Buyers Report. Thank you !
Agent replied · 29 August 2024
We really appreciate you taking time to leave a review and are delighted for the 5 stars you awarded Claire and her team.
5/5
GoogleVery professional company - all aspects of getting a survey done on my new home were handled efficiently and without fuss. Highly recommended!
Agent replied · 24 January 2026
Many thanks Mr Harris for taking the time to leave us a 5 star review. It is very much appreciated.
5/5
TrustpilotBrilliant and responsive.
Agent replied · 24 June 2026
Many thanks for this exceptional review. We look forward to assisting you in the future.
5/5
TrustpilotVery helpful staff who gave lots of…
Very helpful staff who gave lots of good advice.
Agent replied · 13 May 2026
Many thanks for your kind words. We look forward to being of support In the future.
5/5
GoogleThe survey was turned around quickly and the service was brilliant. Claire was exceptional in a market where it is so busy she was quick to come back to me with any query. The surveyors are professional and go beyond their duty to provide an excellent service.
Agent replied · 29 August 2024
We are delighted to have received your wonderful review. Thank you so much for taking the time to leave feedback, Claire was very happy to read your comments.
5/5
TrustpilotReally professional staff
Really professional staff, who went out of there way with as much information as possible, sold mine within a week
Agent replied · 21 March 2026
Thank you so much for taking the time to respond to our team. You're feedback is important to us.
5/5
TrustpilotFirst time buyers
While buying our first property we found JW Wood to be extremely helpful, Denise who dealt with the property we were buying was very friendly, helpful and approachable and made the process a lot more easier for ourselves and talked us through everything we needed to know and kept in frequent contact to keep us up to date.
Agent replied · 5 October 2026
Great review thank you and we know Denise will be delighted to read your comments.
5/5
GoogleThe survey was done promptly . The survey report was also delivered very quickly and efficiently. We were pleased with the outcome and detail contained in the report , which allowed us to make informed decisions about our purchase. Thank you.
Agent replied · 7 May 2026
Thank you for your lovely feedback! We're so pleased to hear that our prompt and detailed survey service made a positive impact on your purchase decisions. Best wishes moving forward!
5/5
GoogleExcellent service throughout the sales process. Ann Stobbart was my main contact and she kept me informed with developments and ensured that the sale concluded promptly. Advice was available at all times which was a real help in ensuring that all went well. Kenny Jackson
Agent replied · 29 August 2024
Dear Kenny- Ann is a senior experienced member of our Durham Sales team. I’m delighted she has provided excellent service throughout the sale of your property. Many thank for providing a 5* review.
5/5
GoogleGreat service! Would recommend. The level 2 survey was incredibly thorough and detailed with a very quick turnover.
Agent replied · 24 January 2026
Many thanks for taking the time to leave us a review. Let us know if we can help again in the future.
5/5
TrustpilotExcellent professional service
Excellent professional service from Julie Pendergast when we bought our dream bungalow and now the same excellent service from Julie and Ann in the selling of our original property. This team are ‘on the ball’ !! Thankyou ladies 👍
Agent replied · 5 October 2026
Thank you so much for your fantastic feedback! We’re delighted to hear Julie and Ann provided excellent service both with your dream bungalow and in selling your original property.
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