Trusted Agent profile · Durham
Verified
★★★★★
305 reviews across 2 platforms
7 Old Elvet, Durham, DH1 3HL
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JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 305 reviews on two platforms, including 111 Google reviews rated 5.0. See how it compares with other estate agents in Durham.
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Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in County Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotAlthough the office has had some issues…
Although the office has had some issues with staff sickness this month my process has been pushed through quickly and Fiona replied to my emails and requests promptly. The process has been easy and explained well. Very happy with JWWood
Many thanks for your understanding and still giving us a 5 star review.
5/5
TrustpilotHouse sale
Kept up to date and nothing was any trouble great advice given when i asked everyone was very helpful .
Thank you for your review, we’re so glad you found our team helpful and appreciated the advice and updates throughout!
5/5
TrustpilotI would highly recommend JWW
I would highly recommend JWW. Top class service from the beginning. Martyn & Stacey are superb, professional, efficient, friendly genuinely lovely people. Very grateful.
A lovely review thank you. We look forward to working with you again in the future.
5/5
GoogleQuick and efficent, great customer support. Will recommend and use in the future.
Many thanks for leaving us a 5 star review. We looking forward to working with you again in the future.
4/5
TrustpilotVery professional and excellent…
Very professional and excellent communication from staff. Only negative was the 11 day delay in my house going on market from initial valuation. House sold at first viewing so very happy. Thank you
Thank you so much for your kind feedback! We’re delighted to hear you found our communication professional and that your house sold on the very first viewing, that’s fantastic news! We also appreciate your patience regarding the 11-day delay, and we’re always striving to streamline our processes wherever possible.
5/5
TrustpilotLauren Pike absolutely fab very nice…
Lauren Pike absolutely fab very nice and helpful picking up on email n calls for response thnk u five stars
Thank you for the glowing review! We're so glad Lauren could provide such fantastic support. She’ll be thrilled to hear your kind words.
5/5
TrustpilotExcellent from first call through to…
Excellent from first call through to valuation, viewings, negotiations of offers, sale of house. Communication second to none. Whole process stress free as a result. Would use again and recommend to family and friends
Hi Helen. Thank you so much for taking the time to leave us a 5 star review. It was a pleasure reading your feedback and we are delighted that you were happy with our service.
5/5
GoogleFantastic service from start to finish, Claire was very friendly and helpful,I would highly recommend using this company, the report was very easy to read and easy to understand.
Thank you Lindsey for the review and for acknowledging Claire and her efforts to provide a great service.
5/5
TrustpilotI have dealt with j.w.woods quite a few…
I have dealt with j.w.woods quite a few times over a period of a few years for selling property and purchasing properties and have always had a fantastic and professional service.
Thank you so much for your continued trust in JW Wood! We're delighted to hear you've consistently received fantastic and professional service over the years.
1/5
TrustpilotAVOID AVOID AVOID AVOID
AVOID AVOID AVOID AVOID. They were dishonest and were not presenting our interests as the sellers and promoted and protected the buyer. The overall service verged on negligence and they were in violation of three of the codes of conduct that they are signatory to, and we thought about taking them to the property Ombudsman but we decided our time is too valuable to spend on them. The Durham office knew that we were so disappointed and so shocked, of how things transpired including the managing director, but not a single person picked up the phone to talk to us. They deserve 0 stars in reality. They in fact give a bad name to real estate agents. It took us that long to digest how badly they managed the whole process over an 11 months period, and only now we feel we can put a review that reflects their unprofessionalism, dishonesty and the favoring of the buyer, while representing us and the sale of our house.
5/5
GoogleVery thorough and well documented. Would definitely recommend.
Many thanks for the 5 star review. We look forward to working with you again in the future.
5/5
TrustpilotAll the staff we dealt with were…
All the staff we dealt with were excellent and went out of their way to be helpful; nothing seemed to be a bother. While being extremely friendly they were at the same time professional.
Thank you so much for your kind words! We’re thrilled to hear that our staff made such a positive impression and went out of their way to help. Providing friendly, professional service is something we strive for every day, so your feedback truly means a lot to us.
5/5
TrustpilotExcellent
The staff have been extremely helpful, I’m purchasing my first property and they’ve help me every step of the way. Can’t fault their communication, nothing has been to much trouble, and would definitely recommend them to others
We love your detailed review thank you. Its great to know that you were happy with the service our team were able to provide.Have a great Christmas and New Year.
5/5
GoogleJW Wood provided a me with a homebuyers report. They were very helpful with my enquiries and gave a prompt and efficient service. Thank you.
Thank you for your great review!
1/5
TrustpilotDon’t bother even looking
Unbelievable experience trying to secure student housing for 23/24. Was told we couldn’t get any information and had to wait for the properties to launch. Checked website every 10 minutes every day. They launched and instantly every one of the 100 plus properties already had applications on. How is that even possible? Terrible agent.
5/5
TrustpilotA huge thank you all at JW Wood
A huge thank you all at JW Wood, Durham for selling my house. I definitely recommend JW Woods as an Estate Agent for selling property. They kept me informed and up to date at every stage. Thanks so much for all your help!
Thank you so much for your kind words and for recommending JW Wood! We're delighted to hear that you had a positive experience with our team in Durham. Keeping our clients informed and up to date at every stage is a top priority for us, and we're glad to know we could assist you effectively throughout the selling process. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. Thanks again for choosing JW Wood!
5/5
GoogleA very good professional report which was clearly laid out and easy to comprehend I recommend J W Wood Surveyors for any surveyors report
Thank you for your 5* review Edward!
5/5
GoogleThe service was second to none and I would definitely use JW Wood again and recommend you to anyone in need of your services.
Dear Nicola thank you for your recommendation and kind words.
5/5
GoogleVery easy to deal with as we are not UK based. Survey extremely thorough and completed quicker than expected. Highly recommend this professional company when purchasing your property.
Thanks from both Jonathan and Claire for a lovely review.
5/5
TrustpilotFrom our first contact with Sarah…
From our first contact with Sarah Graham, (who was really helpful from us first making enquiries to our offer being accepted) to our completion which was handled by Amanda Killops we were kept informed throughout.
Thanks for sharing a named review. Both Sarah and Amanda will be pleased to read your comments.
5/5
GoogleDealing with Claire from JW Wood has been extremely easy from the first phone call to getting the survey completed, they have been clear and professional throughout. I can’t thank them enough for how efficient they have been and accommodating. I would definitely use this company again in the future and recommend them to my friends and family.
Hi Jessica, thank you for your kind comments and 5* review.
5/5
TrustpilotSuper service
Great service from valuation to sale to agreed sale ...kept informed and very efficient
Thank you for your kind words! We're delighted to hear you found the service efficient and well-communicated from start to finish. Wishing you all the best.
5/5
TrustpilotA Positive Experience all the way.
Friendly,supportive staff all the way, Jenny in Durham was brilliant, contacting me regularly to keep me in the loop. A few twists and turns along the way from the buyer, which got me worried, but Jenny was calm and reassuring throughout, and we finally got over the line.
5/5
TrustpilotThe staff were so professional
The staff were so professional. They guided you through the process and always helped when questions were asked. I would recommend friends in the future.
Good morning Mr Burns. Thank you for your 5 star review and we are grateful for any recommendation you make on our behalf.
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