Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJulie Prendergast of woods agents has…
Julie Prendergast of woods agents has been so helpful and patient with the sale of home in Durham. Can’t sing her praises enough.
Julian · 11 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to share your positive experience with Julie Prendergast! We're delighted to hear that her helpfulness and patience made the sale of your home in Durham smoother. Julie truly exemplifies our commitment to outstanding service, and your praise means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. Congratulations on the successful sale, and thank you for choosing JW Wood!
★★★★★ 5/5
TrustpilotFiona Sheach at the letting agent JWW…
Fiona Sheach at the letting agent JWW Was a great letting agent. Very professional and helpful, explanation in depth.
Adedapo · 9 December 2024
Agent replied · 5 October 2026
Thank you for the 5 star Trust Pilot review.
★★★★★ 5/5
TrustpilotAlways get excellent service and…
Always get excellent service and feedback, pleasure to do business with.
Gouldsborough · 24 March 2025
Agent replied · 5 October 2026
Thank you for leaving us a 5 star review. Please reach out if we can assist in any other way.
★★★★★ 5/5
TrustpilotJust easy to deal with
Just easy to deal with, prompt feedback
Mike · 4 May 2025
Agent replied · 5 October 2026
Short n sweet but great review thank you!
★★★★★ 5/5
TrustpilotA excellent company who dealt with us…
A excellent company who dealt with us in a most professional and caring manner.
Dgm-visual · 29 January 2025
Agent replied · 5 October 2026
Thank you for taking the time to leave us a review. It was a pleasure working with you.
★★★★★ 5/5
GoogleStellar service, from booking the survey to receiving it. Claire at JW Wood was fantastic giving excellent service, clear advice and really fast and efficient with correspondence. My survey was done at midday and it was sent to me at 3pm the same day! Amazing. :)
Kevin · 9 May 2023
Agent replied · 29 August 2024
Hi Kevin - many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
★★★★★ 5/5
TrustpilotFantastic agents!
JW Wood have always been fantastic agents for us in letting our property. Everyone we deal with there is always very supportive and pro-active, and they take all the stress out of the letting process. Our main point of contact, Sarah Perrin, is great to deal with and always really helpful.
Steve · 15 November 2024
★★★★★ 5/5
TrustpilotFantastic job by Danielle and all the…
Fantastic job by Danielle and all the letting team at Woods. All properties fully let very quickly for 25/26.
Alex · 14 November 2024
Agent replied · 23 November 2024
A great result and Danielle will be very pleased to read your review. Thanks for the positive feedback.
★★★★★ 5/5
TrustpilotExcellent customer care
Excellent customer care. Prompt and helpful.
Sandra · 30 April 2025
Agent replied · 5 October 2026
Thanks for the 5 star review. Let us know if we can assist in any other way.
★★★★★ 5/5
GoogleA very pleasant and speedy service from Claire & Jonathan.
Briege · 10 March 2025
Agent replied · 23 April 2025
Thank you!
★★★★★ 5/5
GoogleMy experience with JWW wood has been great so far. The team really have good communication skills and have kept in touch with us throughout our offer. We have used the Stanley branch and Vicky and Louise have been really helpful.
Chloe · 30 August 2023
Agent replied · 29 August 2024
Thanks for your 5* review Chloe, we hope your purchase goes through quickly
★★★★★ 5/5
TrustpilotVery friendly and courteous
Very friendly and courteous. Emails are answered promptly and advice is given when requested.
Jason · 10 January 2025
Agent replied · 5 October 2026
Thanks Jason. Keep in touch.
★★★★★ 5/5
TrustpilotJust absolutely phenomenal service from…
Just absolutely phenomenal service from all the staff from start to finish, thank you for all your help and support
Matthew · 29 August 2024
Agent replied · 23 October 2024
Thank you so much for your kind words! We're thrilled to hear that you had a phenomenal experience with our team from start to finish. Your appreciation means the world to us, and we're delighted that we could provide the help and support you needed. If you ever require assistance again in the future, don't hesitate to reach out. Thanks once more for choosing us and for taking the time to share your positive experience!
★★★★★ 5/5
GoogleMy experience with JWW wood has been great so far. The team really have good communication skills and have kept in touch with us throughout our offer. We have used the Stanley branch and Vicky and Louise have been really helpful.
Chloe · 9 May 2023
Agent replied · 25 October 2024
Thanks for your 5* review Chloe, we hope your purchase goes through quickly
★★★★★ 5/5
GoogleWe have recently used JW Wood to sell a relative's home. From stepping into the branch and meeting David I knew we would be in safe hands. He was friendly and professional, answered all of our questions and got the property on the market in just over a week. Vicky and Louise then took over and ensured that viewings were arranged at times to suit everyone and within 4 days of the property going on the market we had accepted an offer. The girls kept in regular contact with me and were not only helpful and knowledgeable but also polite and curtious. We have now moved over to their conveyancing team who I'm sure will be just as fabulous as the Stanley branch team. I wouldn't have any hesitation in recommending this branch to anyone in the area who is looking to sell.
Janine · 28 August 2022
★★★★★ 5/5
GoogleMy husband and I have just agreed to buy a property through JW Wood. This is the second time we have used this estate agent to buy. We have dealt mainly with Ann who knows how to develop a good rapport, is very clear and straightforward in explaining all the steps involved and updates regularly. After the purchase is agreed there is also a very good follow-up process and team to make sure you get through the relevant checks and processes. Thank you!
Ellen · 13 August 2022
★★★★★ 4/5
GoogleRequested a survey on a prospective house purchase, after contacting JW the whole process including report took less than a week, found the staff extremely helpful and cost very reasonable.
Many thanks
Steve
Red · 22 May 2022
★★★★★ 5/5
TrustpilotVery good company they delivered what…
Very good company they delivered what they said they would. Simple.
JC · 1 December 2024
Agent replied · 5 October 2026
Short and concise. Thank you for the review.
★★★★★ 5/5
TrustpilotVery helpful
Really helpful from the point of contact
Very responsive to questions and queries
Lucy · 1 November 2024
Agent replied · 23 November 2024
We are very grateful for your 5 star review. We are pleased you were happy with our service.
★★★★★ 5/5
GoogleThe surveyor was recommended by a trusted broken. I have been very pleased with the overall service. Administration staff has very helpful providing valuable information regarding the process and arranged for the survey date working around my availability. On the date, surveyor attended on time, was very polite and explained the process that was swiftly completed. The report was generated in timely fashion as agreed. Overall service was flawless and my experience very positive. Highly recommended.
V · 28 August 2022
★★★★★ 5/5
TrustpilotFantastic
Fabtastic, knowledgeable staff, very keen to support. Communication was great.
Adele · 14 October 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our knowledgeable staff and that their support and communication met your expectations.
★★★★★ 5/5
GoogleWe needed a home buyer report on a property we were purchasing and the service we received from Claire at JW Wood was fantastic. It was very easy and quick to complete everything, I just wish the whole property buying process was this good!
Dean · 22 May 2022
Agent replied · 29 August 2024
Thank you for the 5 star review. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleUsed to Survey property. Very courteous, efficient and friendly. Survey completed at agreed time and RICS report delivered very quickly afterwards. I had a query which was answered within the day. Would use again!
Judith · 9 May 2023
Agent replied · 29 August 2024
Thanks for the 5* review, we’re very grateful.
★★★★★ 5/5
TrustpilotManage my lettings property very well.
Ashley · 1 December 2024
Agent replied · 21 March 2026
Thank you!
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