5/5
TrustpilotVery professional
Very professional, friendly and efficient.
Agent replied · 5 October 2026
Thanks for sharing your feedback and a positive experience with our team.
Trusted Agent profile · Durham
Verified
JW Wood Chartered Surveyors reviews in Durham
★★★★★
305 reviews across 2 platforms
7 Old Elvet, Durham, DH1 3HL
Part of JW Wood, see every office.
JW Wood's office in Durham, at 7 Old Elvet, is rated 4.7 out of 5 across 305 reviews on two platforms, including 111 Google reviews rated 5.0. See how it compares with other estate agents in Durham.
About JW Wood Durham
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in County Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotbrilliant service professional prompt
Agent replied · 5 October 2026
Many thanks for taking the time to leave us a 5 star review.
5/5
GoogleI have just used JW Wood to complete a survey on a property. Dealing through Claire in the Surveyors office has been a pleasure. She was extremely helpful. Andrew the surveyor did a good job and had the survey ready within 24 hours of …
Agent replied · 29 August 2024
Many thanks for leaving a review for our Survey department. Sounds like it was a team effort and we are pleased that both the service and report were up to standard.
5/5
GoogleSurvey Report was produced in a very timely manner and seems very detailed. Everyone I spoke with were very helpful. Would recommend.
5/5
TrustpilotHouse Sale 2023
I found the staff at JW Wood very professional, understanding and helpful, if the member of staff wasn't available to speak to there was always a call back the same day. They were informative with updates and kept us in the loop and would always ensure viewings at the premises would go ahead if we couldn't make them personally.
5/5
GoogleExtremely professional from start to finish! From the admin team arranging the survey to the surveyor himself this was a completely pain free experience and I would recommend JW Wood to anyone requiring these services!
Agent replied · 29 August 2024
Thank you for such positive feedback, Claire and the team are delighted to hear it!
5/5
GoogleVery helpful team, survey and report done promptly. Thanks!
Agent replied · 29 August 2024
Thank you Robert for your kind words.
5/5
GoogleWe were recommended by friends to approach these guys to arrange a survey. Very professional, helped us with the process and the report was back with us very quickly. Would use them again.
Agent replied · 29 August 2024
Thank you for the 5 star review. We look forward to working with you again in the future.
5/5
GoogleVery quick turn around. Andrew was extremely understanding of my situation and incredibly helpful.
5/5
GoogleExcellent service throughout. Contacted them for survey on a property we are buying. The survey was completed quickly and we received the report the next day. Would highly recommend them.
Agent replied · 29 August 2024
Many thanks for the recommendation. We hope to be able to work with you again in the future.
5/5
GoogleVery quick turn around. Andrew was extremely understanding of my situation and incredibly helpful.
5/5
GoogleAmazing service, so quick and they helped me understand the process too. I wish I could rate them more !
Agent replied · 29 August 2024
Dear Zoe, many thanks for your 5* review your comments are much appreciated especially the one where you wished you could rate us higher.
5/5
GoogleI needed a survey to settle a Help to Buy Loan. The service I received was excellent from start to finish and I would recommend JW Wood to anyone!
Agent replied · 29 August 2024
We really appreciate your review and your willingness to recommend our services. Many thanks.
5/5
TrustpilotJust sold another property through the…
Just sold another property through the Stanley office, great service from start to finish. Chris the valuer was very knowledgeable and professional, Vicky in the office was great as always and Beverley in the after sales team was brilliant, always contactable and made the sale fliw easily.
1/5
TrustpilotAwful.
Awful. Vile buying experience when purchasing our first home. We were not treated seriously by the agent in a little Aygo. We asked for a second viewing once our offer had been accepted and she proceeded to follow us around the house making comments about fairies and pixies. An absolute joke and shocking, bitter attitude.
5/5
GoogleExcellent service, quick and efficient booking process (even just before Christmas!) and the report itself provided very speedily. Recommended!
Agent replied · 29 August 2024
Great review thank you!
1/5
TrustpilotAvoid
Avoid, going through the property ombudsman to address issues with this estate agent, very poor customer service, they genuinely don’t know what they are talking about, clueless at best!
5/5
GoogleJW Wood have been an excellent choice from the outset. Claire quickly progressed my initial enquiry and booked the survey. The report received the next working day is thorough, informative and a valuable starting point for negotiations. I would have no reservation in recommending JWWood for your home survey.
5/5
GooglePrompt, friendly and professional introduction with clear directions and instructions to their products. Followed by a prompt , detailed and concise survey report.
Agent replied · 29 August 2024
Thank you for taking the time to leave a review for our Survey department. The team will be delighted to read your comments.
5/5
GoogleFantastic service from start to finish!
Agent replied · 29 August 2024
Dear Mandy, I’m delighted to see you have received fantastic service from us and I’d like to thanks you for providing a 5* review. It is much appreciated
5/5
GooglePrompt and professional response, clear communication, handled request at short notice over the holiday period.
Agent replied · 25 October 2024
A great review thank you, much appreciated.
5/5
GoogleVery friendly and efficient service. Reports are clear and easy to follow.
Agent replied · 29 August 2024
Thank you for the 5 star review. We look forward to working with you again in the future.
5/5
GoogleFantastic service ! Polite and professional. Would definitely recommend.
Agent replied · 29 August 2024
A lovely review, many thanks for taking the time to leave these positive comments.
5/5
GoogleJ W Wood assisted us with a level 2 home buyers survey. Everyone I spoke to and dealt with were friendly and professional. From instruction to receiving our report took less than a week. We would definitely recommend their services.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
