Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSo happy i used JW Wood to sell my home.. the service was exceptional from beginning to end. Tracy came to value the house, Denise and Julie were in contact at the beginning dealing with viewings and offers, then Dawn took over the account and was my constant support till the end… couldnt have wished for a better experience… 100 percent recommend for any one moving. Thank you ladies I appreciate all you did for me.
Wendy · 4 October 2026
Agent replied · 5 October 2026
Having four members of the team supporting you through the whole journey says everything about how much care went into your sale. We're so glad Tracy, Denise, Julie and especially Dawn made the experience as smooth as it could be, and thank you for recommending us so warmly.
★★★★★ 1/5
Google⭐☆☆☆☆
My experience with JW Woods Estate Agents has been extremely disappointing. I raised serious concerns about the property, including damage that was already present before I moved in, issues with the electricity and gas accounts being in debt, and ongoing problems with an inconsiderate and disruptive neighbour.
I provided evidence, including photographs showing the condition of the property before I moved in, but I felt my concerns were not properly listened to or taken seriously. The response I received from the estate agents was extremely disappointing and left me feeling that my situation had not been handled with the professionalism, fairness, and care I expected.
I was also concerned that my communications did not receive a response until I followed up, and I was left with the impression that my concerns were not being treated seriously.
During my tenancy, I experienced behaviour from the landlord that I found deeply upsetting, including comments that I felt mocked my disabilities, my religious practices, and my use of phrases such as “wallahi”. I found this disrespectful and distressing.
I also want to add that this estate agent appears to have a staff member who has made deeply offensive comments on LinkedIn about an Egyptian man and his Muslim beliefs. I am also concerned about the staff member’s association with a company director who has allegedly made repeated racist comments about Islam.
I believe this behaviour raises serious questions about the standards and values of the people representing this business, and I hope the matter is properly investigated.
A tenant should feel safe, respected, and supported in their own home. Unfortunately, my experience left me feeling intimidated, dismissed, and without confidence that my concerns were being handled appropriately.
Based on my experience, I would not recommend JW Woods Estate Agents.
Stuart · 10 August 2026
Agent replied · 5 August 2026
We can see this relates to a property handled by our lettings team rather than this branch, we've flagged this with Google for correction. We're also in direct contact with you regarding the concerns raised.
★★★★★ 3/5
TrustpilotFollowing my original review
Following my original review, I provided additional evidence including Uber earnings records and bank statements to support the income declared on my application.
The tenancy ultimately did not proceed because the landlord required a successful Goodlord referencing outcome. However, after reviewing the evidence, JWW agreed to refund the holding deposit in full.
The process was frustrating at times, particularly due to delays and conflicting communication regarding the holding deposit. However, I appreciate that the matter was eventually reviewed by management and resolved, and the refund has now been received.
Thank you to Ashley Mitchell for taking the time to review the case and bring it to a conclusion.
Frank · 14 June 2026
Agent replied · 28 May 2026
Thank you for updating your review, Frank, and for providing the additional documentation to support your case.
We are glad that following a thorough review by management, the matter was resolved and the holding deposit returned to you in full. We appreciate you acknowledging Ashley's involvement in bringing things to a conclusion.
Referencing outcomes are ultimately determined by the criteria set by landlords and third party platforms, and we understand that this can be a difficult process when a tenancy does not proceed as hoped.
We wish you all the best in your property search and hope to be of assistance again in the future.
★★★★★ 5/5
GoogleExcellent service from J W Wood Estate Agents. A special thank you to Dawn Coulson, who was incredibly helpful throughout the entire process. Dawn was always professional, friendly, and quick to respond to any questions, keeping me informed every step of the way.
Her support, knowledge, and attention to detail made everything much less stressful, and I really appreciated the time and effort she put in to help me. I would highly recommend J W Wood Estate Agents, and especially Dawn, to anyone looking for a reliable and supportive estate agent.
Mark · 13 June 2026
Agent replied · 2 June 2026
Thank you so much for taking the time to leave such a thoughtful review, Mark. We're delighted that Dawn was able to make the process as smooth as possible for you, and we'll be sure to pass on your kind words to her. It's wonderful to know her support and attention to detail made a real difference.
The JW Wood Team
★★★★★ 5/5
GoogleMy wife and I can’t thank Julie at JW Wood Estate Agents enough. She helped us with our attempts at purchasing a house in Durham with commendable patience and good humour. New sale postings were sent regularly and viewings were quickly setup. During frequent visits to the office, she helped clear up any concerns we were experiencing. We really can’t thank Julie and her colleagues enough.
David · 26 August 2026
Agent replied · 25 August 2026
Thank you so much for taking the time to leave such a lovely review, David. We're delighted that Julie could support you both throughout your house search in Durham, and we'll be sure to pass on your kind words to her and the team. Wishing you all the best in your new home.
The JW Wood Team
★★★★★ 4/5
TrustpilotComplex process, happy outcome.
Our primary contact, Andrew Oates went above and beyond to close our rental agreement. New rules and inevitable new processes mean that everyone involved is treading new ground, and it takes time. All of the JWW staff with whom we came into contact were polite and attentive and we are happily settling in to our new home.
James · 2 October 2026
Agent replied · 7 October 2026
We thank you on behalf of Andrew and the team for taking the time to share this review, we are pleased that you are satisfied with our customer service and more importantly are settled into your new home.
J.W. Wood look forward to assisting you in the future.
★★★★★ 5/5
GoogleI dealt with Elaine who was great to deal with, she kept me updated on all aspects and she is very professional and easy to deal with, very friendly lady.
Charlie white
Good company to deal with fast efficient service great communication throughout, from valuation to a very quick sale, great communication from Sarah and Julie they are a credit to a very good estate agent.
Charlie white
Charlie · 12 July 2026
Agent replied · 12 July 2026
Thank you so much for taking the time to leave such a lovely review, Charlie. We're really pleased that Elaine, Sarah and Julie looked after you so well throughout the process, and it's great to hear your sale went through so smoothly. We wish you all the best in your next chapter.
The JW Wood Team
★★★★★ 5/5
GoogleI am very sure that Julie is a great asset to JW Wood. From the time she picks up the phone, you can tell you’re speaking to a friendly, authoritative person. She explains situations accurately and your response is always accepted gratefully. As an elderly person, I am particularly pleased with the clarity of her voice.
Harry · 23 September 2026
Agent replied · 30 September 2026
Julie's clarity and warmth really do come through, don't they? We're particularly glad to hear how well she communicates, especially as that reassurance matters so much when you're working with an agent. She'll be delighted to know her approach has made such a positive difference to you.
★★★★★ 5/5
TrustpilotVery positive experience
I had a very positive experience with the agency and would be happy to recommend them. In particular, Megan was extremely helpful, professional, and patient throughout the entire rental process. She made sure everything progressed smoothly, ensuring that all required documents were completed correctly and submitted on time by all parties involved. Her support and attention to detail made the whole process much easier and less stressful.
Mateusz · 23 June 2026
Agent replied · 3 July 2026
Many thanks for your kind words we look forward to assisting you in the future.
★★★★★ 5/5
GoogleHave so far been very happy with the service that JW Wood estate agents has given after us. Julie Prendergast was my first main contact and she was always extremely friendly, happy, and very helpful with explaining what I needed to do next. We are very grateful for their service. Now we just hope to be in our new house soon 🤞🏼 …
Romuald · 10 July 2026
Agent replied · 16 July 2026
Thank you so much for taking the time to leave such a lovely review, Romuald. We're really pleased to hear that Julie has been looking after you well and keeping everything clear throughout the process. Wishing you all the best for a smooth move into your new home.
The JW Wood Team
★★★★★ 5/5
GoogleSarah was fantastic throughout the whole process of buying our house. She kept us updated, answered our questions quickly, and made everything feel so much easier. She was always friendly, helpful and professional, and nothing was ever too much trouble. Thank you, Sarah, we’d happily recommend you and JW Wood Durham!
Thank you from The Butler Family
Niamh · 10 August 2026
Agent replied · 29 July 2026
Thank you so much for taking the time to leave such a lovely review. We're delighted that Sarah made your house purchase feel easier and kept you well informed throughout, we'll make sure she knows how much you appreciated her help. Wishing you all the best in your new home.
The JW Wood Team
★★★★★ 5/5
TrustpilotI would highly recommend J W Wood
I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional and kept us up to date and informed at every step of the way. We are delighted with the service offered and are so pleased we chose the company to manage our sale.
Loraine · 3 May 2026
Agent replied · 13 May 2026
Thank you for your feedback we look forward to being of assistance in the future and we will pass your kind words to the team.
★★★★★ 5/5
TrustpilotFriendly, quick and helpful service!
I've had a great experience with JW Wood, Megan Cunningham has been understanding and helpful in arranging a virtual viewing with someone else attending on my behalf as I could not be there in person myself. Correspondence has been quick and friendly!
Jenni · 3 September 2026
Agent replied · 23 September 2026
Many thanks for leaving our team a 5 star review. Let us know if we can help again in the future.
★★★★★ 5/5
GoogleAs first time buyers I would highly recommend J W Wood! Julie has been fantastic from the start providing updates as quickly as possible. Whenever we rang everyone was so lovely and if Julie was busy we received a phonecall back within the hour every time. Couldn't be happier with our first time experience.
Abbi · 2 June 2026
Agent replied · 2 June 2026
Thank you so much for this lovely review, Abbi. We know buying your first home can feel daunting, so it's wonderful to hear that Julie and the team kept you well informed throughout. Wishing you all the best in your new home.
The JW Wood Team
★★★★★ 5/5
TrustpilotFast and helpful, great result
I bought this house through JWW four years ago and had no hesitation to use them again. The viewing by the estate agent took place with photos taken on the same day. The house was on the market within seven days, five viewings booked and made, three offers and a sale agreed in under two weeks start to finish. Very helpful and efficient. Thank you to Jonathan and Nikki
Grant · 28 January 2026
Agent replied · 21 March 2026
Many thanks for taking the time to write to us. We will pass your thanks onto Jonathan and Nikki. We look forward to assisting you in the future.
★★★★★ 5/5
GoogleFirst time buyer and everything went smoothly. Karen was there to help any time I needed and was really helpful. Excellent customer service, supportive staff and very knowledgeable and accommodating. Would recommend.
Kay · 12 October 2026
Agent replied · 13 October 2026
Karen clearly made your first purchase as straightforward as it should be. We're so pleased she was there whenever you needed her, and that the whole team could support you through it, thank you for recommending us.
★★★★★ 5/5
TrustpilotSarah Graham has been amazing…
Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained professional, supportive, and proactive from start to finish. We couldn’t have asked for a better estate agent, highly recommend!
Sara · 17 February 2026
Agent replied · 21 March 2026
Many thanks for your feedback. We will ensure Sarah receives it and we look forward to being of assistance to you in the future.
★★★★★ 5/5
GoogleAs a buyer, JW Woods made the time to understand what we wanted, to make arrangements that suited us and to work quickly at the pace we needed. Thank you to Karen and the whole team.
Paul · 10 September 2026
Agent replied · 16 September 2026
Karen and the team really valued getting to know what mattered to you, so it's lovely to hear that came through. Getting the pace right makes such a difference when you're buying, and we're pleased we could match what you needed. Thanks for trusting us with it, Paul.
★★★★★ 5/5
GoogleWould recommend Woods without hesitation.
Jonathan who i initially dealt with has been great. Julie who i have dealt with since has also been great, kept me up to date with progress, and so far in the process nothing to fault at all, and would certainly use them again.
Victoria · 11 June 2026
Agent replied · 16 June 2026
Thank you so much for your recommendation, Victoria. We're really pleased that both Jonathan and Julie have looked after you well throughout the process, and that the communication has been spot on. It's lovely to know you'd use us again.
The JW Wood Team
★★★★★ 5/5
TrustpilotYes experience was great definetly…
Yes experience was great definetly recommend Amanda Dowson was brilliant helpful kind very professional will definetly be using again thank you to her and whole team that worked on it
Ruby · 9 October 2026
Agent replied · 13 October 2026
Many thanks for your kind words. We are pleased that Amanda and the team was able to assist you with your property journey. JWWood looks forward to assisting you in the future.
★★★★★ 5/5
GoogleExcellent service from start to finish. Julie was professional, approachable and kept me updated every step of the way. She made the whole process straightforward and stress-free. I’d happily recommend the team to anyone buying or selling a home. Thank you!
Mohsin · 25 July 2026
Agent replied · 28 July 2026
Thank you so much for your kind words, Mohsin. We're really pleased that Julie could make the process straightforward for you, and it's lovely to hear that her communication kept you well informed throughout. We appreciate you recommending us and wish you all the best in your new home.
The JW Wood Team
★★★★★ 5/5
GoogleSo far a pretty smooth process to an agreed sale. Woods have been very responsive from our initial request for a valuation, through putting the house on the market, taking viewers around, and getting to an agreed price. Julie and the team …
Duncan · 12 June 2026
Agent replied · 13 May 2026
Thank you so much for taking the time to leave such a lovely review, Duncan. We're really pleased to hear that Julie and the team have been able to keep you well informed throughout the process, particularly given that you're not nearby. … More
★★★★★ 5/5
GoogleThe sales team at JW Wood provided an excellent service when I was selling my house. Julie and Sarah were hardworking, professional and friendly. They kept me up-to-date, provided feedback on viewings and responded quickly and helpfully to my questions.
CeliaT · 30 June 2026
Agent replied · 2 July 2026
Thank you so much for taking the time to leave such a lovely review. We're really pleased that Julie and Sarah were able to keep you well-informed throughout the sale and provide the service you deserved. Wishing you all the best in your new home.
The JW Wood Team
★★★★★ 5/5
GoogleHaving not had much success with a previous estate agent. I decided after a few months to try again so I chose JW Wood Estate Agents in Durham. From the start the service was very professional but also very friendly. The staff are great and also very knowledgeable, I would have no hesitation in recommending this company to others to use. I am extremely happy with the service and help so far that I have received from everyone.
Pamela · 2 September 2026
Agent replied · 1 September 2026
Thank you so much for your kind words, Pamela. We're really pleased we could provide you with a better experience after your previous difficulties, and it's lovely to hear that you've found our team both professional and approachable. We truly appreciate your recommendation and will continue to work hard to support you throughout the process.
The JW Wood Team
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