Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFound a property online and managed to arrange a viewing the same day, thanks to the flexibility of the team at JW Wood. All staff that I’ve dealt with thus far have been great, in particular Ann (sales) and Karen (viewings) and, having …
Andrew · 6 March 2026
Agent replied · 9 May 2026
Thank you so much for this lovely review, Andrew. We're really pleased that Ann and Karen were able to help you move things along quickly, and that the same-day viewing worked out well. Wishing you all the best with your offer. … More
★★★★★ 5/5
TrustpilotCannot recommend JW Wood enough!
Cannot recommend JW Wood enough!
Megan was such a great member of the team!
Helped, guided & supported throughout!
She is a real asset to JW Wood!
Lauren · 21 June 2026
Agent replied · 24 June 2026
Many thanks for your kind words, We look forward to being of assistance in the future.
★★★★★ 2/5
TrustpilotThe house I was purchasing was in an…
The house I was purchasing was in an area where other houses was going cheaper but they hiked the price up with structural issues like severe damp throughout the home,water leaks from chimney breast and crumbling walls all hidden behind wall paper but despite this the asking price was higher than other selling homes similar and had the nerve to agree to me going half on repairs accepted my offer but even then the offer I made was still higher than what the other homes in the area was asking for with lots of work need doing I felt this was wrong in the end the seller refused to lower the price I withdrew due to this issue plus her solicitor didn't answer all the questions from enquiries plus the seller appeared rude when ask a question regarding the property which didn't have insurance and it wasn't registered I felt it was not worth the money even my offer it was overpriced I felt I couldn't trust this estate agent to be honest again in the future I was glad I withdrew my offer as this wouldn't have been a good investment they remarked it for some other gullible person to buy at the same hiked up price if you want to sell a home pricey at least repair it and refurbish it that to me will justify the price hike but to hike up the price more than other homes in the area and leave it in such a state of disrepair is completely taking the biscuit also it's good to note the other homes going as much as £10,000 cheaper was in much better repair I couldn't make this up if I tried it's unbelievable.
Princess · 13 May 2026
Agent replied · 15 May 2026
Thank you for taking the time to share your experience with us - we're sorry to hear that this purchase didn't go as you had hoped, and we completely understand your frustration.
We'd genuinely like to learn more about your concerns and look into the matter further. Please don't hesitate to get in touch with our Bishop Auckland manager directly, who will be happy to discuss this with you.
★★★★★ 5/5
GoogleBought a house with JWW -Julie was great during the sales process and Caitlin afterwards for ensuring everything was going to plan. Lovely, professional team thank you!
Meena · 15 June 2026
Agent replied · 16 June 2026
Thank you so much for your kind words, Meena. We're really pleased that Julie and Caitlin were able to support you through the process and help get you into your new home. Wishing you all the best there.
The JW Wood Team
★★★★★ 5/5
GoogleMe and my partner are renting our first house together and I can not thank Ellie bass enough she helping us through everything as first timers getting a rented house we were nervous but she been a start every step off the way she quick as well !! We just can’t wait to get they keys live in this amazing home thank you Ellie 🥰 …
Sophie · 30 June 2025
Agent replied · 31 May 2026
Thank you so much for your lovely review! We're thrilled to hear that Ellie made your first renting experience smooth and stress-free. Wishing you and your partner all the best in your amazing new home!
★★★★★ 5/5
GoogleDawn was incredibly helpful throughout the process and answered all our questions. She acted promptly when we needed anything resolving too which was a huge stress reduction. Would 100% recommend!
Jennifer · 22 May 2026
Agent replied · 26 May 2026
Thank you so much for taking the time to leave such a lovely review, Jennifer. We're delighted that Dawn was able to support you so well throughout the process and keep things moving smoothly when you needed it most. It's wonderful to know we helped reduce the stress along the way.
The JW Wood Team
★★★★★ 1/5
TrustpilotDisappointing experience
Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment.
It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions.
Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase.
Basic discretion during viewings shouldn’t be too much to expect.
Jordon · 5 May 2026
Agent replied · 13 May 2026
Thank you for your honest feedback. We're genuinely sorry your viewing experience didn't meet the standard you, and we, would expect. Your comments have been noted and we'll make sure lessons are learned. We wish you every success with your property journey, and we're sorry we weren't able to make a better impression.
★★★★★ 5/5
TrustpilotSetting the Bar on service
Having bought and sold many houses over the last 30 years, I've experienced pretty much all estate agents , on this instance I've dealt with Ann from JW Wood in Durham, I would say that from an efficient, informative and helpful point of view, Ann's been the best I've dealt with and sets an example of how it should be done, house purchases are both expensive and complicated, so quality guidance is a must.
Richard · 7 March 2025
Agent replied · 4 October 2026
Thank you Richard for your detailed feedback for Ann at our Durham office. We are delighted you were able to benefit from her extensive knowledge of the property market.
★★★★★ 5/5
GoogleAmazing service, efficient and reliable. Super kind staff (Julie was our main point of contact who was lovely) and extremely helpful answering any and all queries. Would definitely recommend, we experienced no issues and have no complaints.
Zita · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Zita. We're delighted to hear that Julie and the team looked after you so well throughout the process. It's lovely to know everything went smoothly for you. … More
★★★★★ 5/5
GoogleSarah was brilliant. She kept us informed all the way and really drove the process to be as quick as possible!
Rachel · 14 July 2026
Agent replied · 16 July 2026
Thank you so much for your kind words, Rachel. We're delighted to hear that Sarah kept you well informed and helped move things along smoothly for you. We really appreciate you taking the time to leave this review.
The JW Wood Team
★★★★★ 5/5
TrustpilotReview for Andrew
Andrew is just such a lovely person to deal with, he is so understanding and he does everything he possibly can to help you.
Angie · 22 June 2026
Agent replied · 24 June 2026
Many thanks for your kind words. Andrew will be thrilled he could assist you on your property journey. We look forward to assisting you in the future.
★★★★★ 5/5
GoogleWe are selling our house with JW Wood in Durham. Jonathan came and did a thorough valuation, after which we agreed a good price. During the viewing process, Samantha has been excellent. She has kept us fully informed, negotiated …
Tina · 16 February 2026
Agent replied · 11 May 2026
Many thanks Tina, we are so pleased Jonathan and Samantha we're able to assist you on your journey so far.
★★★★★ 5/5
GoogleProperty was very well marketed and quickly sold and the follow up and communication from Nicky was first class.
Richard · 22 July 2026
Agent replied · 28 July 2026
Thank you so much for this lovely review, Richard. We're delighted that you were happy with how we marketed your property and that Nicky kept you so well informed throughout the sale. It was a pleasure to help you.
The JW Wood Team
★★★★★ 5/5
GoogleI’ve found Ashley and the team at JW Wood professional, helpful and great to deal with. Highly recommended.
Adrian · 27 July 2026
Agent replied · 28 July 2026
Thank you so much for your kind words, Adrian. We're delighted to hear that Ashley and the team provided you with such a positive experience. We really appreciate your recommendation.
The JW Wood Team
★★★★★ 5/5
TrustpilotI am currently in the process of…
I am currently in the process of renting a property managed by Megan Cunningham, and the experience has been seamless. Megan’s communication is flawless, she keeps us updated at every stage and has made the entire transition straightforward and easy. It will gave me a great peace of mind if she will be managing the property throughout my tenancy. Brilliant service!
Loveneesh · 3 September 2026
Agent replied · 23 September 2026
Megan will be delighted to read your lovely feedback. Thanks for taking the time to leave such a kind review.
★★★★★ 5/5
GoogleWow that was quick! Their excellent service and communications got us an quick viewing of a house we wanted to buy and then pointed us in the right direction for solicitors, searches and everything else we needed to know about buying, all within a couple of days. We would recommend JW Wood to any house buyer out there.
Margaret · 15 September 2026
Agent replied · 16 September 2026
Getting you in to view quickly and then setting you up with everything you needed sounds like exactly how it should work. We're really pleased we could keep things moving at the right pace for you, and thank you for recommending us to other buyers.
★★★★★ 5/5
TrustpilotGreat experience
I had a wonderful experience with this firm!! Big shout out to Megan, who provided amazing service and was so friendly. Highly recommend!!
Marlene · 17 June 2026
Agent replied · 24 June 2026
We appreciate you taking the time to share your experience with us and for professional service and experience you received from Megan. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotProfessional
Professional, attention to detail, friendly and great communicators are just some of the words I would use when describing JWWOODS. From the valuation onwards this has been a very very positive experience. Anne at Durham office is incredibly diligent and has been keeping me informed on every detail. I would highly recommend Woods for all of your buying and selling needs.
Mr · 30 June 2025
Agent replied · 4 October 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with JW Wood, and we truly appreciate your kind words about our team.
★★★★★ 5/5
GoogleHad a wonderful experience dealing with JW Wood and their associates. Ann Stobbart was very helpful and easy to work with. She did a wonderful job helping us get our new home purchase started. Very easy to book to view the house as well.
Staci · 11 December 2025
Agent replied · 11 May 2026
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Ann and our team. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleExcellent service and staff very friendly and approachable, particularly Julie. Thankyou so much for your help 😊 …
Louise · 22 June 2026
Agent replied · 24 June 2026
Thank you so much for your lovely review, Louise. We're delighted that Julie and the team were able to help, and it's wonderful to know you found us friendly and approachable throughout. We really appreciate you taking the time to share your experience.
The JW Wood Team
★★★★★ 5/5
GoogleExcellent service from start to finish. Julie Prendergast was incredibly friendly, professional, and helpful throughout the whole process. Highly recommend JW Wood Estate Agents! ⭐⭐⭐⭐⭐
Ahmed · 30 April 2026
Agent replied · 7 May 2026
Thank you so much for taking the time to leave such a lovely review, Ahmed. We're really pleased that Julie was able to look after you so well throughout the process. It's wonderful to hear you had such a positive experience with us. … More
★★★★★ 5/5
GoogleJulie has been exceptional from start to finish. Would highly recommend her and the team at JW Wood estate agents.
James · 29 May 2026
Agent replied · 2 June 2026
Thank you so much for taking the time to leave such a lovely review, James. We're delighted to hear that Julie provided you with exceptional service throughout, and we really appreciate your recommendation.
The JW Wood Team
★★★★★ 5/5
GoogleWoods really looked after us with the sale of our home. Everything moved along quickly, staff were very knowledgeable and always had time for us. Jonathan Wheeler and Ann Stobbart made sure that we had regular updates, felt fully informed to make decisions and were always contactable. Highly recommend
Rachel · 16 September 2025
Agent replied · 16 September 2026
Thank you for your kind words for 5* review.
★★★★★ 5/5
GoogleI purchased a property in Durham and dealt with Ann Stobbart. The whole process from viewing through to purchasing was very smooth and conducted in a professional manner . I would certainly recommend JW Wood .
Mauro · 11 January 2026
Agent replied · 11 May 2026
Thank you for your recommendation and for sharing your positive experience with Ann and our team, we’re pleased to hear everything went smoothly.
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